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A1 Taxis Reviews 

468
•
TrustScore 5 out of 5

4.8

Taxi Service
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Review summary

Created with AI, based on recent reviews

Evaluating 161 reviews, reviewers overwhelmingly had a great experience with this company. Travelers frequently praise the helpful, polite, and professional drivers who consistently arrive punctually for every trip. Passengers also highlight smooth, comfortable rides, mentioning that staff readily assist with luggage and ensure safe journeys to destinations. However, some customers also noted frustrating booking issues where scheduled vehicles completely failed to arrive or were booked for the wrong date. A few reviewers additionally experienced unfulfilled reservations, communication difficulties, and unexpected payment problems that left them stranded. These individuals felt let down by the lack of proper support when resolving these booking failures.

What people talk about most

Service

People report positive experiences with service, often highlighting reliable and punctual drivers. Reviewers... See more

Staff

Reviewers highlight positive aspects of staff, frequently describing drivers as polite, professional, and... See more

Delivery service

Reviewers express high satisfaction regarding the delivery service, frequently highlighting that drivers... See more

Booking process

Customers consistently note ambiguous experiences with booking_process. People report that the platform is... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had to take my mother to the Doctors this morning and was very impressed with the whole service, from booking the taxi (helpful and friendly staff) to the lovely, helpful and friendly driver No 22... See more

Rated 5 out of 5 stars

I don't normally do reviews but I just wanted to say a big thank you to the very kind driver who took time out of his busy early morning to help me get to work after the horrendous conditions of the i... See more

Rated 5 out of 5 stars

We love using A1 taxis - always on time and lovely drivers. Car 4 took us to the airport and arrived with a car seat for our daughter already installed which made the progress much smoother. We would... See more

Rated 5 out of 5 stars

Hakim was a superb driver. He navigated the M25 like a prime Jamie Vardy in the box. A clinical operator. Would highly recommend #56 for any occasions in and around the St Albans area.

Company details

  1. Taxi Service
  2. Bus and Coach Company
  3. Courier and Delivery Service
  4. Minibus Taxi Service
  5. Taxi Stand
  6. Transportation Service

Contact info

4.8

Excellent

TrustScore 5 out of 5

468 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 57% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(468)

147 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

We were late for an appointment

61859183A. We were late for an appointment at a London hospital and phoned A1. They came quickly and the driver got us there very quickly, almost on time. Very good service and very pleasant driver

29 October 2025
Unprompted review
Rated 5 out of 5 stars

Great service A1 taxis St Albans

Had a great experience with A1 Taxi St Albans today and driver ~82, Hussain. His car was clean and comfortable, he arrived on time and his driving was safe. He was very friendly and poliet. Thanks!

24 October 2025
Unprompted review
Rated 4 out of 5 stars

Good response

I did not know if my booking has been honoured but one phone call gave me all the information I needed!

21 October 2025
Unprompted review
Rated 1 out of 5 stars

The driver with Mercedes black swas so…

The driver with Mercedes black swas so rude she said that she would not trasport me with my shopping what she work for she was so stupid and she said to charge me £25.00 go back to your country!!!! I will never recommend it bloody useless

29 September 2025
Unprompted review
A1 Taxis logo

Reply from A1 Taxis

Hi,

We are A1 Taxis is St Albans Hertfordshire, We do not have any female drivers working for us, Kindly correct your review.

Rated 5 out of 5 stars

Excellent service

Timely, cost-effective and, good driving. Made for easy transport to the airport. Much appreciated. Thank you driver 04!

29 September 2025
Unprompted review

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