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4x4HQ Reviews 

246
•
TrustScore 4.5 out of 5

4.7

Auto Machine Shop
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Review summary

Created with AI, based on recent reviews

Evaluating 62 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast delivery service, noting that orders arrive securely packaged and well within expected timeframes. Reviewers also highlight the excellent product quality, mentioning that genuine accessories fit their vehicles perfectly and offer great value. Furthermore, people appreciate the helpful communication, professional support, and smooth purchasing process from start to finish. However, some customers also noted occasional issues with product defects, shipping delays, or missing updates. A few consumers mentioned receiving items with minor transportation damage or encountering difficulties with component alignment during installation. Despite these isolated challenges, most buyers remain very satisfied and would happily use the services again.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting good quality and genuine parts... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently praising the fast and prompt shipping... See more

Service

Clients share positive opinions on service, noting that the overall process is smooth and efficient.... See more

Quality

Reviewers mention positive feedback about quality, praising items received in excellent condition and with a... See more

Order

Customers had positive experiences with order, highlighting the ease of placing orders and the very prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Josh was super helpful over email when I had questions about getting side steps and gloss black pack fitted for my car. Responded quickly and followed-up closer to the time. Did a really good job and... See more

Company replied

Rated 5 out of 5 stars

Excellent service. The team were very helpful and I received my package quickly. I contacted them by email and they got back to me promptly, even taking the time to speak to me personally over the pho... See more

Company replied

Rated 5 out of 5 stars

I ordered a Defender spare wheel cover from 4x4HQ which unfortunately arrived with a crack in it, and the leather section had a few holes—most likely from transportation. I messaged them on a Sunday w... See more

Rated 5 out of 5 stars

I am really happy with the service. Communication was great, they kept me in the loop whilst they were retrieving the genuine part from Land Rover and delivery was very quick.

Company details

  1. Auto Machine Shop
  2. Auto Accessories Wholesaler
  3. Auto Parts Market

Written by the company

Online retailer of 4x4 parts globally. Find our products at our website, www.4x4-hq.com and our Amazon, eBay and Facebook stores!

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

246 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.7

All reviews

(246)

58 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Very fast delivery

Very fast delivery, from ordering to deliver, first class service, great to do business with 👍👍

19 December 2024
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Reply from 4x4HQ

Your kind words are very much appreciated, thank you! - 4x4HQ

Rated 5 out of 5 stars

The young man that worked on our car

The young man that worked on our car. He was pleasant and helpful and generally a good representative for the company.

4 December 2024
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Reply from 4x4HQ

Great to hear, Geof! Thank you. We hope you had an enjoyable trip back to Belgium! - 4x4HQ

Rated 5 out of 5 stars

Just like to say fantastic service from…

Just like to say fantastic service from start to finish.
The transformation and standard of workmanship was fantastic!

Thanks to Josh for the superb finish and putting a smile on my face every time I look at her.

26 November 2024
Unprompted review
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Reply from 4x4HQ

Thanks for such a great review - I'll be sure to pass your comments onto Josh! - 4x4HQ

Rated 4 out of 5 stars

I recently used 4x4HQ for the first…

I recently used 4x4HQ for the first time and was impressed with the fast delivery and quality of the mats I ordered for my Evoque. The customer service was great, responding quickly and even delivering overseas as requested. The product arrived on time, and they even caught and corrected a mistake I made in the order process, which was appreciated. However, I did encounter an issue with a heated steering wheel purchase that wasn't wired in, which was disappointing. Overall, though, their service was mostly positive, and I would consider using them again.

1 December 2024
Unprompted review
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Reply from 4x4HQ

Hi there, thanks for your review! Please do drop us an email regarding the steering wheel, so we can look into this further for you! - 4x4HQ

Rated 1 out of 5 stars

Dreadful company- demanded payment in…

Dreadful company- demanded payment in advance - then fitted something they knew would never work then unwilling to sort the problem out - now reported to trading standards

20 September 2024
Unprompted review
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Reply from 4x4HQ

Richard,

As per your last review, please see reply below:

Slightly bemused by this review - after you admitted to not reading the description properly (which clearly states, in bold writing, that if your vehicle didn't come from the factory with the heated steering wheel function, you will require further wiring and retrofit, which is available separately), we've spent the last week trying to source you an alternative solution, whilst discounting further parts as a goodwill gesture!

Alas, I'll take this review as evidence that this matter is now concluded.

Regards, Louis
4x4HQ

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