In fairness they put my two daughters on the policy who are learner drivers without a load of paperwork. It is expensive though and they only get to practice on weekends if they aren’t working as they... See more
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Based on reviews, created with AI
123.ie launched in 2002 as the first company in Ireland offering insurance online. We've grown to become a one-stop-shop for all your insurance needs, offering Home, Car, New Driver, Travel, Health and Life Insurance cover. And, at 123.ie, we’re always trying for better - from improving our website, our products and services, trying to better our customer service, trying to better the insurance category! We don’t always get it right but that doesn’t stop us from striving for better. Customers love our offer of up to 20% off new car insurance policies online but they also tell us they really like our friendly staff, the ease of buying online with us and how nice our Rewards program is too. So, go on, why not give better a try?
123.ie Money Ltd., RSA House, Dundrum Town Centre, Sandyford Rd, Dundrum, Dublin 16, Dublin , Ireland
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First of all would like to outline no claims bonus, its only 6 years max. Doesn't matter if you never did claims 12 + years....
Second when something goes wrong its nearly impossible to reach out. Break down assistance...aprox 15 min on the phone and lady still didn't got my location? Is it a joke?! Treated it like casual car wouldn't start at the driveway and I can go home and chillax with cup of coffee while waiting on a tow truck while I did explained that it is EMERGENCY SITUATION AND IM STUCK ON THE FAST LANE OF THE MOTORWAY WITH A MINOR IN THE CAR! Cars engine shut on the speed on the fast lane blocking steering... I was lucky to avoid accident... The agent who was answering the break down assistance was the worst I ever had to deal. And luckily enough after aprox 15 min wasted on useless conversations when I have a bit calmed down from a shock I figured out that have to call local Garda for help. Garda was the only one who really helped and rescued us. Break down assistance rang me 3 hours later not even knowing my location and asking for directions. Is it a joke? Was it expected for me to stay in the car with minor for 3 hours on a busy motorway in fear that someone can crash in us?
Okay car was finally towed. Next few days I was trying to call insurance to find out what is my options because car's engine blew up. 20-30min on the phone waititing multiple times and no answer. Send email, its been a week no reply. Just shocking!!!

Reply from 123.ie
I have been with 123.ie for a number of years. Renewal price of car insurance is too expensive and Ive changed company for 2026

Reply from 123.ie
I was a client of your company for over 10 years, and I appreciated the service during that time.However, in recent years I noticed consistent increases in my policy price despite having no claims. I contacted your team for clarification but did not receive a clear explanation, which was disappointing.This ultimately led me to explore other options, and I have since switched to another provider with more competitive pricing.That said, I would have preferred to stay with your company, and I hope you take this feedback into account especially in terms of pricing transparency and communication with long-term customers.

Reply from 123.ie
I was renewing my policy with 123. I wanted unlimited mileage this year. I was given a quote by two other insurance companies for unlimited mileage for 620 & 640 euro.
I emailed 123 stating I was given these two quotes for unlimited mileage. That I wouldn't be renewing with 123 unless I was offered a better deal with unlimited mileage.
They responded a few days later with a quote of 599 with no mention of a milage limit anywhere. Even before I purchased, I asked them for confirmation of no milage limit. They never responded.
I received an email from 123 this week regarding mileage consumption. I asked them why were they sending milage consumption emails when I had unlimited mileage. They responded that I still had a millage limit.
They basically hoodwinked me into the policy.
Buyer beware dealing with 123. I wont be renewing with them again after this nonsense. They're clearly a dodgy a crew.

Reply from 123.ie
Very quick to renew,staff could be more cheery when talking to customers.

Reply from 123.ie
I am writing to express my dissatisfaction with the handling of my complaint regarding my motor insurance policy.
It has now been over four months since I first raised this issue, and unfortunately, it remains unresolved. During this time, I have repeatedly received standard acknowledgment messages stating that my complaint is being investigated and that I will be contacted. However, no meaningful follow-up or resolution has been provided.
Furthermore, my requests for evidence and clarification regarding the issue have been consistently ignored. I have not received any substantive response addressing my concerns.
This level of service is unacceptable

Reply from 123.ie
Waiting on insurance cert,rang them
And still not available

Reply from 123.ie
Declined For Commercial Van Insurance due to my Van being over 15 years old..
Van has current test and is in better condition than most 5 year old Vans ..
It may be more for the reason that the Van is a six seater Crewcab..🧐

Reply from 123.ie
They were good without any issues, however when we did not go with the quoted renewal due to a cheaper quote with another provider, 123.ie decided to write to our mortgage provider that we have breached conditions of our mortgage due to no valid home insurance.
This is the first time experiencing this shallow conduct from any insurer all these years of owning a property.
Update: you must be the first to do that. You did not provide that information to us like others do. Too bad not sure if to consider 123.ie again even if cheaper.

Reply from 123.ie

Reply from 123.ie
I had a great experience with the customer service, and my policy suited me really well. I would definitely recommend 123go to all young drivers. Thanks again 🤩

Reply from 123.ie
I have being with many insurance companies and finding 123.ie the best for quotes much cheaper than other.. service is absolutely outstanding as they say behind every great company there is great staff .. outstanding

Reply from 123.ie
Nice staff to deal with. They matched a quote I had received from another company which is a good sign that they don't want to lose their present customers.

Reply from 123.ie
123.ie are one of the top insurers for cars in ireland .consistently giving good value year after year .highly recommend them

Reply from 123.ie
Thank you so much for the birthday treat of a free Costa Coffee. However I have tried to redeem your voucher in 2 Costa outlets which are also mentioned on your list but the QR code won’t work.

Reply from 123.ie
Everything was explained clearly all details on policy were transparent.A nice touch recently was the free coffee provided on my birthday for Costa coffee which I availed of.

Reply from 123.ie
My experience has been mostly positive. Getting a quote was straightforward, and the pricing felt competitive compared to others I checked.

Reply from 123.ie
Quick response time to inquires and Disc and all documents sent by email.
Process was very quick...

Reply from 123.ie
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