2nd time ordering coal. Excellent, just like the first time. The coal is for our home burner; it works out cheaper than using the houses heating. It arrived a few days after ordering, and they dropped... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Easy to place order and good value. No delivery updates, however I now realise you can email and ask them for news. Be aware courier has only a pallet jack. Load cannot be moved over anything but flat... See more
Company replied
First class service from start to finish. 2nd order from this amazing company, Lisa made the ordering simple, gave the process the proper old school personal touch. Great price and quick delivery to... See more
Great company , very helpful staff(lisa), I ordered 1 ton if smokeless ovoids Friday evening and they were on my driveway Tuesday afternoon in Westmeath. Will definitely be dealing with Wray Group... See more
Company details
Contact info
58A, BT82 8JG, STRABANE, United Kingdom
- 07716129244
- info@wray.group
- wray.group
4.9
Excellent
340 reviews
Replied to 50% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very helpful
Very helpful, happy to arrange delivery that suited me not them.
Smokeless seems to be good and a great price
17 October 2025
Reply from Wray Group Ltd
Good Afternoon
Thank you so much for you kind review and your custom it is greatly appreciated by us here at wrays.
We hope to hear from you again in the future
Lisa Wray
Simple , straight forward, customer focused
Straight forward - order on website - any questions use messenger - delivery exactly when wanted of desired product. Excellent
17 October 2025
Reply from Wray Group Ltd
Good Afternoon
Thank you so much for you kind review and your custom it is greatly appreciated by us here at wrays.
We hope to hear from you again in the future
Lisa Wray
Great service as always 👍
16 October 2025
Reply from Wray Group Ltd
Good Afternoon
Thank you so much for you kind review and your custom it is greatly appreciated by us here at wrays.
We hope to hear from you again in the future
Lisa Wray
Swift delivery
Swift delivery, good product description & lisa replied to any concerns
21 October 2025
Reply from Wray Group Ltd
Good Morning,
Thank you so much for your kind review.
Glad we could help you with any queries quickly.
Appreciate the custom greatly.
Lisa Wray
Excellent company
Excellent company, great price, fast delivery, very courteous and will definitely use again.
13 October 2025
Reply from Wray Group Ltd
Thank you so much Karl for taking the time to leave us a kind review. We appreciate the custom.
Many Thanks
Lisa Wray
Ordered online delivered within days of…
Ordered online delivered within days of ordering. The driver put in garage. Will buy again brilliant service.
19 October 2025
Reply from Wray Group Ltd
Good Morning Garry,
Thank you so much for the kind review. We really appreciate the custom and hope to hear from you again in the future.
Lisa Wray
Wray group ltd
Really great family company to deal with. Very quick to answer any questions. Seamless transaction and delivery was within a week. The delivery guy even put the one ton pallet on the driveway,so less work to move.
The quality of the smokeless ovoids are really good giving off a good heat with a long burn time. Will use again and would recommend. Thank you Wray's.
28 June 2025
Reply from Wray Group Ltd
Thank you so much for the glowing review :)
We do aim to provide the best customer service.
We greatly appreciate the custom & we are glad all went smooth with your delivery.
hope to hear you again in the future.
Lisa Wray
Reply from Wray Group Ltd
Thank you so much for taking the time to leave us a review & Thank you for the custom. Lisa Wray
Reply from Wray Group Ltd
Thank you so much for leaving us a kind review we appreciate it & thank you for ordering through us. Lisa Wray
I wish all companies were this good at…
I wish all companies were this good at service, customer relations, price for product and speed of delivery. Driver was a star, delivered right to the door. Will certainly use you again, many thanks.
14 October 2025
Reply from Wray Group Ltd
Hi Dave!
Thank you so much for such a glowing review we really appreciate it & the custom. We hope to hear from you again in the future. :) Lisa Wray
Fantastic from start to finish
Fantastic from start to finish, Lisa was on the ball from start to finish with delivery times etc, coal delivered in a neat and tidy fashion into the shed, can not fault this service 100% recommended
19 October 2025
Unprompted review
Reply from Wray Group Ltd
Hi Michael!
Thank you so much for the kind review.
Glad you are happy with the service provided. We aim to do all we can for our customers!
Appreciate the custom & for taking the time to leave us such a glowing review.
We hope to hear from you again in the future.
Lisa Wray
Very quick delivery and great prices…
Very quick delivery and great prices highly recommend
3 October 2025
Reply from Wray Group Ltd
Thank you so much for leaving us a kind review. We appreciate the custom greatly also.
Thanks again
The Wray Team
Amazing company
Amazing company. Orded on a Thursday and had my delivery hundreds of miles away the next day. Can't recommend them enough.
2 October 2025
Reply from Wray Group Ltd
Hi Rachel
Thank you so much for your kind review. we are glad you are happy with the service & delivery provided. thank you also for the custom we hope to hear from you again in the future.
The Wray Team
Coal is good quality plenty of heat
22 September 2025
Reply from Wray Group Ltd
Thank you so much for the custom & For taking the time to leave a review. We are glad you are happy with the product.
The Wray Team
Great Service
Easy to order, speedy delivery, helpful office staff and polite pallet delivery driver.
28 September 2025
Reply from Wray Group Ltd
Hi Matthew
Many Thanks for taking the time to leave us such a kind review. Glad you are happy with the service provided.
The Wray Team
fast service with great coms
24 September 2025
Reply from Wray Group Ltd
thank you so much for the custom & for leaving us a nice review.
Much Appreciated
Lisa Wray
Great place to get your coal
From the time I ordered to delivery was perfect, coal is brilliant
16 September 2025
Reply from Wray Group Ltd
thank you so much for the kind review.
We really appreciate the custom as a family run business it means alot.
Thanks again
The Wray Team
Brilliant company
Brilliant products.
Service and communication second to none.
Can't recommend highly enough many thanks to Lisa wray.
22 September 2025
Reply from Wray Group Ltd
Thank you so much for taking the time to leave us a review we really appreciate it & thank you for ordering through us. We are always happy to help.
We hope to hear from you again in the future
Lisa Wray
Good people working hard to give a…
Good people working hard to give a brilliant service, I had my order in 28 hours ,that is what you call fast
22 September 2025
Reply from Wray Group Ltd
Thank you so much Dominic for the kind review we greatly appreciate it & The custom.
Glad all arrived quickly :) That is the service we aim for.
Thanks again
Lisa wray
Ordered knowing I would be off work so…
Ordered knowing I would be off work so able to deal with the delivery. I spoke with lisa wray who informed me it should be here by Friday and she did exactly that. I cannot fault the service or quality of the product. I will use again next year. Thank you
26 September 2025
Unprompted review
Reply from Wray Group Ltd
Thank you so much for the kind review we greatly appreciate it & Thanks for the custom. Glad you are happy with the service provided. We hope to hear from you again in the future.
The Wray Team
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