2nd time ordering coal. Excellent, just like the first time. The coal is for our home burner; it works out cheaper than using the houses heating. It arrived a few days after ordering, and they dropped... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Easy to place order and good value. No delivery updates, however I now realise you can email and ask them for news. Be aware courier has only a pallet jack. Load cannot be moved over anything but flat... See more
Company replied
First class service from start to finish. 2nd order from this amazing company, Lisa made the ordering simple, gave the process the proper old school personal touch. Great price and quick delivery to... See more
Great company , very helpful staff(lisa), I ordered 1 ton if smokeless ovoids Friday evening and they were on my driveway Tuesday afternoon in Westmeath. Will definitely be dealing with Wray Group... See more
Company details
Contact info
58A, BT82 8JG, STRABANE, United Kingdom
- 07716129244
- info@wray.group
- wray.group
4.9
Excellent
340 reviews
Replied to 50% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The ordering was simple and…
The ordering was simple and efficient...the value was great for what we got, great coal, burns clean, lots of heat...and great delivery timing...well worth it, will definitely order here again
10 November 2025
Reply from Wray Group Ltd
Thank you so much for you kind review & custom.
Appreciated.
Lisa Wray
Reply from Wray Group Ltd
Thank you so much for you kind review & custom.
Appreciated.
Lisa Wray
What a amazing service you get at Wrays…
What a amazing service you get at Wrays ,full credit to Lisa and her team they go above and beyond to help you ,I ordered a ton of coal on a late Friday afternoon and Lisa said it will be delivered on Wednesday to lancashire and true to her word it was ,I will definitely recommend Wrays to anyone thank you so much Martin.
12 November 2025
Unprompted review
Reply from Wray Group Ltd
thank you so much Martin for the kind review & custom. We really appreciate it.
Glad all went smoothly with order & delivery.
Many Thanks
Lisa Wray
Very well perfection on lineorganised smooth sale from…
Very well organised smooth sale from start to finish and delivery on time and pleasant
5 November 2025
Reply from Wray Group Ltd
Thank you so much for you kind review & custom.
Appreciated.
Lisa Wray
Reply from Wray Group Ltd
Thank you so much for you kind review & custom.
Appreciated.
Lisa Wray
Vary efficient quality product driver…
Vary efficient quality product driver was top notch
2 November 2025
Reply from Wray Group Ltd
Thank you so much for you kind review & custom.
Appreciated.
Lisa Wray
Good quality coal
Good quality coal. Easy ordering and excellent communication. Coal is in solid bags on pallet.
Only issue was placement on delivery even after calling me.
27 October 2025
Reply from Wray Group Ltd
Good Afternoon Gillian
Thank you for your review and for the custom it is greatly appreciated.
As we do not deliver ourselves and use haulage companies this is entirely at the drivers discretion where he leaves the pallet. it is advertised as kerbside delivery although some drivers to take it further in. pallet trucks cannot go on gravel ground at all so maybe this was the issue. apologises on this but glad you are happy with the service we ourselves provided.
Many Thanks
Lisa Wray
Excellent communication
Excellent communication, great delivery service and product is spot on
25 October 2025
Reply from Wray Group Ltd
Good Afternoon
Thank you so much for you kind review and your custom it is greatly appreciated by us here at wrays.
We hope to hear from you again in the future
Lisa Wray
Great company
Great company, quick efficient service, good quality ovals, well wrapped so that the delivery was dry. Kept me updated throughout including a delivery window of two hours. Will most definitely use this company again.
21 October 2025
Reply from Wray Group Ltd
Good Afternoon
Thank you so much for you kind review and your custom it is greatly appreciated by us here at wrays.
We hope to hear from you again in the future
Lisa Wray
I Got my first delivery from Wray…
I Got my first delivery from Wray within a week from ordering,very nice on the phone, messages answered straight away on any questions, delivery driver was very prompt and delivered pallet to the door, Great Service Thanks a Mill👍😊
25 October 2025
Reply from Wray Group Ltd
Good Afternoon
Thank you so much for you kind review and your custom it is greatly appreciated by us here at wrays.
We hope to hear from you again in the future
Lisa Wray
Driver was curious and polite.
5 November 2025
Reply from Wray Group Ltd
Good Afternoon
Thank you so much for you kind review and your custom it is greatly appreciated by us here at wrays.
We hope to hear from you again in the future
Lisa Wray
Anyone thinking about ordering from this site i highly recommend them at first i was caughous
Anyone thinking about ordering from this site i highly recommend them at first i was cautious cause you can't pay on delivery but 3 days from my payment my order of one ton of coal was delivered to my door on a pallet goal is very good quality iv recommended them to everyone i know i live in the south east co .waterford way cheaper than what there charging down in southeast i won't ever be buying coal in southeast again
10 October 2025
Unprompted review
Reply from Wray Group Ltd
Good Afternoon
Thank you so much for you kind review and your custom it is greatly appreciated by us here at wrays.
So Glad you are happy with the service provided. Can never be too cautious with scams these days.
We hope to hear from you again in the future
Lisa Wray
Ordered online
Ordered online, very straightforward. Extremely fast delivery service and great value for money.
30 October 2025
Reply from Wray Group Ltd
Good Afternoon
Thank you so much for you kind review and your custom it is greatly appreciated by us here at wrays.
We hope to hear from you again in the future
Lisa Wray
Great product and price
Great service,prompt and reliable and Lisa kept me fully informed from start to finish.Its also nice to be able to use the old method of communication via the telephone if necessary.
29 October 2025
Reply from Wray Group Ltd
Good Afternoon
Thank you so much for you kind review and your custom it is greatly appreciated by us here at wrays.
We hope to hear from you again in the future
Lisa Wray
Received our Coal delivery today really…
Received our Coal delivery today really pleased with the service kept me upto date with everything great price too and would definitely recommend Wrays i will also use them again Thankyou.
31 October 2025
Unprompted review
Reply from Wray Group Ltd
Good Afternoon
Thank you so much for you kind review and your custom it is greatly appreciated by us here at wrays.
We hope to hear from you again in the future
Lisa Wray
On tie great staff nice burn product…
On time great staff nice burn product thank you 😊
27 October 2025
Reply from Wray Group Ltd
Good Afternoon
Thank you so much for you kind review and your custom it is greatly appreciated by us here at wrays.
We hope to hear from you again in the future
Lisa Wray
Reply from Wray Group Ltd
Good Afternoon
Thank you so much for you kind review and your custom it is greatly appreciated by us here at wrays.
We hope to hear from you again in the future
Lisa Wray
Reply from Wray Group Ltd
Good Afternoon
Thank you so much for you kind review and your custom it is greatly appreciated by us here at wrays.
We hope to hear from you again in the future
Lisa Wray
Reply from Wray Group Ltd
Good Afternoon
Thank you so much for you kind review and your custom it is greatly appreciated by us here at wrays.
We hope to hear from you again in the future
Lisa Wray
Easy to order and fast delivery
Easy to order and fast delivery.
The coal was larger than we normally have but it burns well and we're very pleased with it.
20 October 2025
Reply from Wray Group Ltd
Good Afternoon
Thank you so much for you kind review and your custom it is greatly appreciated by us here at wrays.
We hope to hear from you again in the future
Lisa Wray
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