Absolutely first class service as usual. Kept informed of every step of the process. The lady delivery driver couldn’t have been more helpful -arrived on time - parked perfectly. Keep up the good wo... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
We + Tig(😸) are extremely grateful for Calido for making our Christmas special by fitting in the Log burner just in time. Everyone is very kind, smiley and eager to help at the Calido showroom... See more
Company replied
I would like to amend my previous statement. Have received my parcel with the help from CALIDO l can’t fault their service. I was disappointed with the delivery company their second confirmed delivery... See more
Company replied
Company details
Written by the company
Calido is a family-run business based in Stirling, Scotland, dedicated to delivering high-quality kiln dried firewood and fireside products to homes and businesses across the UK. Since 2014, we’ve built a reputation for exceptional service, reliable nationwide delivery, and a genuine passion for helping customers enjoy warmth, comfort and relaxation at home. We specialise in premium kiln dried logs, including ash, birch and oak, along with eco-friendly briquettes, kindling and firelighters. Our fuels are carefully selected to burn cleaner, produce more heat and perform consistently in woodburners, stoves and open fires. Our range also includes high-performance wood-burning and multifuel stoves from leading manufacturers. These are showcased in our Stirling showroom, where our friendly and knowledgeable team are always happy to offer advice and help you find the perfect solution for your home. Calido is also a premier supplier of luxury Kirami wood-fired hot tubs and saunas. Handmade in Finland, Kirami tubs are crafted for comfort, efficiency and durability. Whether you’re looking for a cosy tub for two, or a luxury sauna, the Kirami range combines Scandinavian design with expert craftsmanship to help you relax outdoors all year round. With a strong commitment to quality, sustainability and customer satisfaction, we’re proud to be trusted by thousands of customers. From our family to your fire - or your outdoor retreat - we’re here to help you make the most of home life.
Contact info
Unit 3A Bandeath Industrial Estate, Throsk, FK7 7NP, Stirling, United Kingdom
- 01786 357057
- sales@calidologs.com
- www.calidologs.com
4.8
Excellent
347 reviews
Replied to 50% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good product speedy delivery
30 March 2026
Good product that I’ve purchased for…
Good product that I’ve purchased for several years. The whole process, from order to delivery, is smooth and quick.
2 April 2026
Unprompted review
Wonderful service from Calido
Wonderful service from Calido! Log carton delivered right to my doorstep where my lovely neighbours and I made short work of moving them through the close. The logs are beautifully dry and burn well, any lose bark is great to help start the fire, and the pallet makes great kindling. Would highly recommend. Thank you 😊
30 March 2026
Good product,bought for last few…
Good product,bought for last few years,from placing order to getting delivery service spot on and quick delivery.
30 March 2026
Best service and quality logs
30 March 2026
As always delivered when promised and…
As always delivered when promised and still very happy with all aspects of my order. Thank you also for kindling and firelighters. So much appreciated 🙏😊
25 February 2026
Excellent delivery service
Excellent delivery service, helpful driver, on time.
Trying the Pini-kay briquettes tonight.
26 February 2026
First time ordering and a seamless and efficient process
Easy to view, select and order via the website. Prices seem competitive/lower than with where I've used before. Following day delivery. Excellent all round
26 February 2026
1st class service !
26 February 2026
Great logs and delivery
Ordering is straightforward. Delivery right on time. The heatlogs are slightly shorter than some that other suppliers do but they are hotter and burn for longer.
26 February 2026
Excellent service as usual
Delivered on time, really pleasant driver and logs compacted onto a pallet to minimise space required.
26 February 2026
Quick efficient delivery of quality…
Quick efficient delivery of quality logs returning customer. Would definitely recommend this for your choice of company.
25 February 2026
Reply from Calido | Logs, Stoves & Outdoors
Thanks for taking the time to leave us a review, Heather. The Birch firewood and Fire Log briquette bundle was a great choice! Thanks also for your repeat custom - it is much appreciated. ~ Lauren
Reply from Calido | Logs, Stoves & Outdoors
Thanks for taking the time to leave us a review, Adrian. The Fire Log briquettes are a great choice! ~ Lauren
I have been using this company for…
I have been using this company for around 5 years now
Just had a full
Pallet of Calido briquettes and very very pleased with the quality of them and the service provided
Lovely burn time and the heat is very good as well
Well worth the money will continue to give them my business
Well done guys keep up the great service
Another bonus is Klarna payments were you can pay in 3 installments and no interest
Mick
1 March 2026
Unprompted review
Reply from Calido | Logs, Stoves & Outdoors
Thanks for taking the time to leave us a review, Mick. Our Fire Log briquettes are a popular choice for our customers. Thanks also for your repeat custom over the years! ~ Lauren
Fantastic service!
Fantastic service!! Prompt delivery and excellent quality logs. Would recommend to all.
25 February 2026
Reply from Calido | Logs, Stoves & Outdoors
Thanks for taking the time to leave us a review, Kim. We're pleased to hear the delivery went well and hope you are enjoying your birch logs! ~ Lauren
Fantastic service and product
Fantastic service and product. Our Clock Compact Stove is a stunning addition to our new home
29 January 2026
Reply from Calido | Logs, Stoves & Outdoors
Thanks for taking the time to leave us a review, Rebecca. We are delighted you love your new stove - the Clock was a great choice! ~ Lauren
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.