Woodpecker Flooring Reviews 

678
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Considering 62 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the exceptionally helpful and friendly staff members who provide great support, professional advice, and efficient assistance throughout the purchasing process. Many consumers are also genuinely pleased with the lovely appearance, beautiful finish, and successful installation of the various flooring products. Some reviewers were not happy with long-term product durability, noting frustrating issues like peeling edges, cracking boards, and lifting surfaces over time. A few other people also felt that the customer service response was unhelpful and experienced difficulties when trying to resolve warranty claims or complaints.

What people talk about most

Product

Consumers find product experiences to be highly divided regarding quality. While many reviewers praise the... See more

Quality

Clients share ambiguous opinions on quality, with many reviewers praising the beautiful appearance, finish,... See more

Staff

Reviewers mention positive feedback about staff, highlighting that team members consistently go the extra... See more

Customer service

Users describe ambiguous interactions with customer_service. While many reviewers report experiencing radio... See more

Service

People report positive experiences with service, often highlighting helpful staff and great aftercare... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've had a woodpecker floor down for over 10 years now and the quality is second to none. I called back into them recently as I needed some support with supplying some extra flooring for some other ro... See more

Company replied

Rated 5 out of 5 stars

Woodpecker flooring was recommended to me by my builder when I started my downstairs refurb. On his advice I went with the classic range. Woodpecker were kind enough to send many samples via MKM whe... See more

Company replied

Rated 5 out of 5 stars

Great customer service - always going the extra mile to help us out. And the flooring is absolutely perfect. We got samples from everywhere, but Woodpecker were the best. And they look even better... See more

Company replied

Rated 5 out of 5 stars

Recently installed Garden Oak flooring. Fantastic product, all pieces arrived in good condition, no damage when unpacked. Easy to install for competent diy’er. Reasonably forgiving over my ‘not quite... See more

Company replied


Company details

  1. Wood and Laminate Flooring Supplier
  2. Decoration and Interior Design Store
  3. Flooring Contractor
  4. Flooring Store
  5. Home Improvement Store
  6. Interior Designer

About Woodpecker Flooring

Written by the company

Naturally inspired wood & wood design flooring for your home.

Woodpecker Flooring is a family-owned and operated business that has been delivering the best flooring products to homes for over 40 years. We take pride in our products and our commitment to customer satisfaction, which is why all of our floors come with their own warranty.

Solid and engineered* floors come with a 100-year warranty, and Brecon & Lynton floors come with a marketing leading 25-year warranty. Here at Woodpecker, we’re also serious about sustainability, meaning all of our real wood floors are sourced from responsibly managed, sustainable forests and are fully certified to the highest standards.

Our collections solid wood, real wood engineered and practical wood-effect floors are designed to bring beauty and style to your home. Choose from traditional plank flooring, popular herringbone, luxury design panels or striking chevron flooring in a range of colours, tones, and textures. From light and contemporary to charred and rustic, we have a floor to suit every style and interior. View all of our ranges online, order free samples or visit one of our many Woodpecker stockists across the country to find your dream floor.

Order Samples | Find Retailer | View Gallery



Highgrove Limed Oak | Design Panels |Woodpecker Flooring Highgrove Limed Oak

*All engineered ranges except Lynton.

Contact info

3.5

Average

TrustScore 3.5 out of 5

678 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 96% of negative reviews

Typically replies within 2 weeks

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3.5

All reviews

(678)

54 reviews in the last 12 months

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Rated 5 out of 5 stars

Great customer service

Great customer service, Easy install for the fitter. lovely finished result. Overall amazing experience

1 April 2025
Unprompted review
Woodpecker Flooring logo

Reply from Woodpecker Flooring

Hi Samantha

Thank you for your kind words! We’re thrilled you had a great experience and are happy with the finished result.

Thanks

Simon

Rated 5 out of 5 stars

Second experience of Woodpecker flooring

We are extremely happy with our Woodpecker flooring. Looks and feels good and easy to keep clean. Would recommend Woodpecker Flooring Company as very easy to order and delivery was on time .

20 August 2025
Woodpecker Flooring logo

Reply from Woodpecker Flooring

Hi Marion

Thank you for your lovely feedback! We’re so pleased you’re happy with your Woodpecker flooring and our service.

Thanks

Simon

Rated 5 out of 5 stars

Woodpecker

Woodpecker, a great supplier with great product range, quality flooring for everyone. Lee Richie our sales rep takes care of all our order enquires helping both branch and the customers with our enquires, very reliable and professional

22 August 2025
Unprompted review
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Reply from Woodpecker Flooring

Hi Thomas

Thank you for the fantastic feedback! We’re so pleased you’re happy with our products and service, and we’ll make sure Lee knows how much his support is appreciated.

Thanks
Simon

Rated 5 out of 5 stars

Amazing product and amazing staff I was…

Amazing product and amazing staff I was out with Lee Riches he is great at what he does and supporting me with woodpecker knowledge and training

22 August 2025
Unprompted review
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Reply from Woodpecker Flooring

Hi John

Thank you for the wonderful feedback! We’re glad you had such a great experience with Lee — he’ll be so pleased to hear this.

Thanks
Simon

Rated 5 out of 5 stars

Helpful in finding suitable/matching…

Helpful in finding suitable/matching oak floor trims and transitions - Thanks Hywel!

19 August 2025
Unprompted review
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Reply from Woodpecker Flooring

Hi Steven

Thanks so much, Hywel! Glad we could help you find the perfect match.

Thanks
Simon

Rated 5 out of 5 stars

Very helpful customer service team or…

Very helpful customer service team or sorted my queries exceptional quick and in a lot of detail when asked - thanks especially to Isabella

15 August 2025
Unprompted review
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Reply from Woodpecker Flooring

Hi Ian

Thank you so much for your kind words! We’re thrilled to hear Isabella was able to help so quickly and thoroughly.

Thanks

Simon

Rated 5 out of 5 stars

Tom done a great job installing our new…

Tom done a great job installing our new stand and explaining the product.

14 August 2025
Unprompted review
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Reply from Woodpecker Flooring

Thanks for the great feedback! We’re glad Tom could help and that you’re happy with the install.

Thanks
Simon

Rated 5 out of 5 stars

Had an issue with flooring supplied

Had an issue with flooring supplied. Once an email was sent it was dealt with promptly and a reimbursement of the cost was agreed. Very efficient customer service

12 August 2025
Unprompted review
Woodpecker Flooring logo

Reply from Woodpecker Flooring

Hi Kelly

We really appreciate your feedback. It’s great to hear you were happy with the service and support you received.

Thanks

Simon

Rated 5 out of 5 stars

Becky our Rep @ Woodpecker is superb

Becky our Rep @ Woodpecker is superb. Attentative. Chats with our customers when she is here and is spot on. Always makes sure that I get their merchandise for Trade days.

Our clients love the product and it will always be a smooth seller. Looking forward to seeing their new products and also seeing Becky again in the near future.

12 August 2025
Unprompted review
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Reply from Woodpecker Flooring

Hi Wyn

Thank you so much for the wonderful feedback! We’re thrilled you love our products, and we’ll be sure to share your kind words with Becky.

Thanks
Simon

Rated 5 out of 5 stars

This review is for Tony Sale (surveyor…

This review is for Tony Sale (surveyor )
Tony’s communication prior to his visit was appreciated as was his punctuality
He was very thorough with the inspection of the flooring and the issues, presenting and explaining his findings when finished.
We received a full report which will be used when contacting the builder who was responsible for supplying and laying the flooring in a new build property
Many thanks.

11 August 2025
Unprompted review
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Reply from Woodpecker Flooring

Hi David

Thanks so much for the review! We’ll be sure to pass your kind words on to Tony.

Thanks
Simon

Rated 5 out of 5 stars

Fantastic product

As a store we have been supplying Woodpecker LVT flooring for a few years now, it has been a fantastic product and gets high reviews off our customers. Brilliant company and great customer service.

11 August 2025
Unprompted review
Woodpecker Flooring logo

Reply from Woodpecker Flooring

Hi Jonathan

Thanks for your review. It’s great working with you and we’re glad the flooring has been such a hit.

Thanks

Simon

Rated 5 out of 5 stars

No more decision fatigue

The sales, service and product have been top notch. Renovating a house is hard work, all the decisions you need to make can leave you with decision fatigue and when it came to choosing the flooring I'd really had enough until I popped in the Woodpecker. The team were amazing!

11 August 2024
Unprompted review
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Reply from Woodpecker Flooring

Hi Kathryn

Thanks for your lovely feedback, really glad we could help with your renovation project.

Enjoy your new floor.

Thanks
Simon

Rated 5 out of 5 stars

Lee Riches

Lee Riches, ASM, has been extremely helpful since he first introduced himself last year. He provides clear, transparent communication and gives excellent explanations of the product range. Thank you, Lee!

8 August 2025
Unprompted review
Woodpecker Flooring logo

Reply from Woodpecker Flooring

Hi Helena

Thank you for your kind words! We’re delighted Lee has been so helpful and clear in guiding you through our products.

Thanks
Simon

Rated 5 out of 5 stars

Great installation

Great installation, extremely helpful and knowledgeable.

Everything you would expect from a professional company who take their work seriously.

Tom was a perfect representative of a quality company

8 August 2025
Unprompted review
Woodpecker Flooring logo

Reply from Woodpecker Flooring

Hi Michael

Thank you for your wonderful feedback! We’re so glad you’re happy with the installation.

Thanks
Simon

Rated 5 out of 5 stars

Great installation!

Great installation!! new boards look amazing, Tom was fab!

8 August 2025
Unprompted review
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Reply from Woodpecker Flooring

Hi Hannah

Thanks so much! We’re thrilled you love the new boards.

Thanks
Simon

Rated 4 out of 5 stars

Good company to deal with a great range…

Good company to deal with a great range of flooring.
Competitive prices but best deal with Lee Riches for a bit of extra discount. Good delivery service.

20 June 2025
Unprompted review
Woodpecker Flooring logo

Reply from Woodpecker Flooring

Hi Marc

Thanks so much for your feedback! We really appreciate your support.

Thanks

Simon

Rated 5 out of 5 stars

Great range

Great range, and lee riches has a lot of knowledge and made my experience great.

15 May 2025
Unprompted review
Woodpecker Flooring logo

Reply from Woodpecker Flooring

Hi Daniel

Thank you for the great feedback! We’re glad Lee could support you so well.

Thanks
Simon

Rated 5 out of 5 stars

I received outstanding customer service…

I received outstanding customer service from Simon Pell, He located the product I was looking for very quickly and helped me order the quantity I wanted. He is a credit to this business. Keep up the good work.

6 August 2025
Unprompted review
Woodpecker Flooring logo

Reply from Woodpecker Flooring

Hi Martin

Thank you for sharing your experience! We’re delighted Simon was able to help you quickly and efficiently.

Enjoy your new floor.

Thanks Yorick.

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