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V4 Wood Flooring Reviews 240

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, particularly the flooring options, and appreciate the wide range available. Many consumers highlight the helpfulness and knowledge of the staff, who provide valuable advice and make the selection process easy. The showroom is also frequently mentioned as exceptional, offering a clear and engaging way to view products. Delivery service is often described as fast, efficient, and prompt, with samples arriving quickly and in good condition. However, some customers were not happy with inconsistencies in product color and finish, noting significant variations that exceeded expectations for natural products. A few people also experienced issues with boards not being perfectly square, leading to difficulties during installation.

What people talk about most

Product

Clients share positive opinions on product quality and selection. Many reviewers praise the great quality of... See more

Delivery service

Users describe positive interactions with delivery service. Many customers praise the quick and efficient... See more

Quality

People report positive experiences with product quality. Many customers praise the excellent quality of the... See more

Staff

Consumers consistently report positive experiences with the staff. Reviewers frequently praise the... See more

Based on these reviews

Rated 5 out of 5 stars

Jon helped me confirm my selection of plank flooring and gave me a large sample which will help me match the rest of the kitchen. It is a very peaceful and well designed showroom with all the options... See more

Company replied

Rated 5 out of 5 stars

The V4 showroom is very smart and well set- out, and you can see large samples of the flooring products, which are of excellent quality. Jon was very knowledgeable and helpful and gave us a lot of i... See more

Company replied

Rated 5 out of 5 stars

We had a great experience with V4 flooring. The showroom is large and well stocked and very welcoming. Jon was very helpful in advising what they had available. The quality and range of woods featured... See more

Company replied

Rated 5 out of 5 stars

Good range, ordered 5 samples, arrived quickly, good size samples unlike many other flooring companies. Delivered by hand by the company itself. Good quality flooring. Will be ordering.

Company replied


Company details

  1. Wood and Laminate Flooring Supplier
  2. Flooring Store
  3. Wood Supplier

About V4 Wood Flooring

Written by the company


Bring nature inside with beautiful wood floors and walls from V4.

Explore our extensive collections, featuring a wide range of wood flooring styles including plank, herringbone, and chervon designs, available in a wide range of tones and finishes to help you find the perfect match for your project.

Alongside our engineered wood ranges, we offer cork floor and wall collections, durable wood-effect SPC click vinyl flooring, stylish wooden wall panels, and more.

You can order unlimited free hand-sized samples directly from our website, making it easy to compare options from the comfort of your home. When you're ready, visit your nearest approved V4 retailer showroom to take the next step.

As one of the UK’s leading wood flooring brands, we’re also committed to reducing our environmental impact. All of our hardwood is responsibly sourced from well-managed, sustainable forests.

Contact info

Browse our collections

Order free hand-sized samples of your favourites

4.7

Excellent

TrustScore 4.5 out of 5

240 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Great value clearance flooring and very…

Great value clearance flooring and very good customer service. Thank you.

9 April 2026
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Reply from V4 Wood Flooring

Thank you so much for your kind review!
We’re so pleased to hear you were happy with both the clearance flooring and the service you received 🙂

Rated 5 out of 5 stars

Great product

Great product, incredibly fast delivery & lovely little touch with the love hearts

14 April 2026
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Reply from V4 Wood Flooring

Thank you so much for your lovely feedback! We are delighted to hear you are happy with the product and our speedy delivery.

We like to add a small personal touch to brighten your day 😊

Rated 5 out of 5 stars

Beautiful showroom

Beautiful showroom, excellent customer service & an amazing choice of drink & snack options for all ages! So many activities to keep young children occupied too.
Amelie was brilliant and so knowledgeable. So many options & displayed beautifully.

16 April 2026
Unprompted review
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Reply from V4 Wood Flooring

We are so pleased you enjoyed your visit to the showroom and it made a comfortable experience for everyone.
We will be sure to pass your kind words on to Amelie 🙂

Rated 5 out of 5 stars

Replacement oak floor due to flooding …

Very professional and confident understanding of replacement oak which was so reassuring. Thank you

8 April 2026
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Reply from V4 Wood Flooring

Thank you so much for your kind words. We are really pleased to hear you had such a positive experience.
If we can help with anything further, please don’t hesitate to get in touch.

Rated 5 out of 5 stars

Lovely unusual cork style flooring

Lovely unusual cork style flooring, delivered on time and in good condition - A1, thank you!

24 March 2026
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Reply from V4 Wood Flooring

Thank you so much for your lovely feedback! We are so pleased to hear you are happy with the cork style flooring and that everything arrived in perfect condition.

Enjoy your new floor, and please don’t hesitate to reach out if we can help with anything further 😊

Rated 5 out of 5 stars

The samples came in time

The samples came in time , thanks for the love hearts .
A larger sample would have been better

27 March 2026
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Reply from V4 Wood Flooring

Thank you for your feedback, I’m pleased the samples arrived in time! 😊

I appreciate your comment on the sample size and will feed this back. Larger samples are available to purchase via our website should you wish to see more of the product before making a decision.

Please do reach out if you have any further questions.

Rated 5 out of 5 stars

Really simple process

Really simple process, easy ordering, fast shipping, good sample sizes to help with decisions

18 March 2026
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Reply from V4 Wood Flooring

Thank you so much for your lovely feedback 😊

We are really pleased to hear you found the whole process simple and that the sample sizes helped you make your decision with confidence.

If there is anything else we can help with, please don’t hesitate to get in touch.

Rated 5 out of 5 stars

Really helpful and the free samples…

Really helpful and the free samples make it easy

24 March 2026
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Reply from V4 Wood Flooring

Thank you so much for taking the time to leave us a review, glad to hear you found the service helpful and enjoyed the samples. Please don't hesitate to reach out if you need anything else from us 😊

Rated 5 out of 5 stars

Definitely visit this place, V4, if you're looking for quality and a great customer experience!

The sales person Amelie was professional and engaging with the presentation of all the products V4 have on offer. I would definitely push other people that are looking for quality flooring to pop in..

26 March 2026
Unprompted review
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Reply from V4 Wood Flooring

Thank you so much for your lovely feedback! 😊

We are delighted to hear that Amelie made such a positive impression, she will be so pleased to read this. We really appreciate you recommending us to others looking for flooring.

If there is anything else we can help with, please don't hesitate to get in touch.

Rated 5 out of 5 stars

Amazing showroom and help

Jon helped me confirm my selection of plank flooring and gave me a large sample which will help me match the rest of the kitchen. It is a very peaceful and well designed showroom with all the options available in one place. It makes it so much easier to make a decision.

25 March 2026
Unprompted review
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Reply from V4 Wood Flooring

Thank you so much for your kind feedback 😊

We are delighted to hear that Jon was able to help you with your flooring choice and that the larger sample has made it easier to coordinate with your kitchen. It is also lovely to know you enjoyed the calm showroom.

If there is anything else we can help with as your project progresses, please don’t hesitate to get in touch.

Rated 5 out of 5 stars

Good delivery time

Good delivery time. Good price does exactly as described.

10 March 2026
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Reply from V4 Wood Flooring

Thank you for your positive feedback! We are delighted everything met your expectations, from delivery through to product quality. We really appreciate you taking the time to share this.

Rated 5 out of 5 stars

Quick service

Quick service. Call to advise delivery was there and check for safe place to leave. Polite and efficient.

23 February 2026
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Reply from V4 Wood Flooring

Thank you so much for your lovely review! We are really pleased to hear you found the service quick and that the delivery communication was helpful. We will pass your kind feedback on to the team 😊

Rated 5 out of 5 stars

Such quick delivery of our samples and…

Such quick delivery of our samples and some love heart sweets included in our order was a nice touch ☺️

5 March 2026
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Reply from V4 Wood Flooring

Thank you for your lovely feedback! We are delighted your samples arrived promptly and that the extra treat was a nice surprise. We really appreciate you taking the time to share this.

Rated 5 out of 5 stars

Fantastic showroom and staff

Fantastic showroom and incredibly helpful staff! Highly recommend a visit!

17 March 2026
Unprompted review
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Reply from V4 Wood Flooring

Thank you so much for your lovely review! We are so pleased you enjoyed your visit to the showroom and found the team helpful. 😊

Rated 4 out of 5 stars

Good attitude efficient helpfu Delivery is kind of slowl

The staff were helpful efficient and polite.The product hasn't arrived yet but I contacted before the item was due to arrive so I didn't wait in vain

3 March 2026
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Reply from V4 Wood Flooring

Thank you for taking the time to leave us a review.

We are really pleased to hear that you found our team helpful, efficient and polite. We always aim to make the process as smooth as possible, so it’s lovely to hear this reflected in your experience.

We are sorry to hear that the delivery has felt a little slow. While we hold the majority of our products in stock at our warehouse in Surrey, there are occasionally times when a product is temporarily out of stock and a short lead time may apply.

If you need any further updates on your order, please don’t hesitate to get in touch, we would be very happy to help. You can reach us on 01276 488099.

Rated 5 out of 5 stars

Speedy sample delivery service

Speedy sample delivery service, and they are a good size too.

23 February 2026
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Reply from V4 Wood Flooring

Thank you so much for your lovely review! We are so pleased to hear the samples arrived quickly and that you were happy with the size, we know how important it is to see enough of the product to make the right decision. Really appreciate you taking the time to share your feedback 😊

Rated 5 out of 5 stars

Would highly recommend

Great service! lovely flooring with quick delivery

10 February 2026
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Reply from V4 Wood Flooring

Thank you so much for your lovely review, we are so pleased to hear you are happy with both the flooring and the delivery!

Rated 4 out of 5 stars

Very good level of service with prompt…

Very good level of service with prompt delivery. Would have perhaps benefitted from more precise delivery slot.

9 February 2026
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Reply from V4 Wood Flooring

Thank you so much for taking the time to leave us a review, we really appreciate it. I’m pleased to hear you were happy with the service and prompt delivery 😊

We completely understand your comment regarding a more precise delivery slot. That’s really useful feedback, and we are always looking at ways to improve communication around deliveries, so will pass this on to the team.

Thank you again for choosing V4 — we hope you’re delighted with your flooring!

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