In June 2025, I paid £10 for a replacement 60+ Oyster card and received it at my London address. That should have confirmed my details. On 7 July, I replied to TfL’s reminder email to say I’d alre... See more
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See what reviewers are saying
Process was straightforward. I'm very relieved at the peace of mind that my ebike is protected against theft. Living near Oakland made owning an ebike and driving around town worrisome. Knowing th... See more
Customer service is great. Sign up is a bit weird because after entering one’s CC number, one is redirected to a “Chat page” instead of a typical confirmation screen. All worked out. I guess the pr... See more
I did not get to speak with your customer service department; but, I was able to do an on-line chat. I am not a fan of typing my questions out, however, you left me no option... Thankfully my issu... See more
Company details
Written by the company
Oyster is an insurance technology company that provides a new standard of comprehensive personal insurance coverage through a simplified experience. Oyster's end-to-end platform enables retailers to embed personal insurance at the point-of-sale to make insurance more accessible for consumers.
Contact info
276 Fifth Ave Ste 704 PMB 146, 10001, New York, United States
- hi@withoyster.com
- withoyster.com
Hasn’t replied to negative reviews
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Easy to sign up for and complete…
Easy to sign up for and complete coverage for my e-bike.
ok except for the picture of my face
ok except for the picture of my face. Don't know why you need it. unless your selling it.
Quick easy understandable
Easy and efficient way to insure our…
Easy and efficient way to insure our electric bikes!
They did not answer if my ins cover…
They did not answer if my ins cover thief or not. Lady say physical damage .. I told her it meant bike accident. Not thief. No explanation

Reply from Oyster
So simple & affordable
So simple, streamlined, and affordable! Took me <5 minutes to give them the necessary information, and policy was approved the next day!
What's the deal?
I got a charge on my credit card, but STILL haven't received any confirmation emails or information on my account.

Reply from Oyster
We will see if something occurs .
We will see if something occurs .. but for now, it’s all good .
So far so good!
Well, to be honest I haven't made a claim. THEN we'll have a much better answer. But it was quick, easy, great coverage and affordable. Also, the one question I did have was answered fast and I was taken care of. So far so good!
Seems good but rate went higher
Price and coverage
Customer service is great
Customer service is great. Sign up is a bit weird because after entering one’s CC number, one is redirected to a “Chat page” instead of a typical confirmation screen. All worked out.
I guess the proof will be in the pudding if I ever, hopefully never, make a claim.
I’m very pleased
I’m very pleased. They contacted me to confirm my policy during non business hours. And are helping to become good partners. Thank you Oyster team
I’m a new member, first time.
The online interface worked well
Policy sales and onboarding experience…
Policy sales and onboarding experience is smooth and easy to understand. Payment process was easy, and the policy was completed as expected. Thanks!
The whole quote process was incredibly…
The whole quote process was incredibly simple and my policy was issued right away.
Great coverage policy.
Smooth Sign-Up Process.
It is sad these days we need to have insurance for most everything but when you do, it is nice to have a company where the process is smooth with clear and succinct information readily available for your decision process.
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