WAS Insurance Reviews 228

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 73 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the ease of getting insured and the competitive pricing, often finding it cheaper than other providers while offering similar coverage. Many also appreciate the straightforward and simple process from start to finish, with a user-friendly website that is easy to navigate. The service is often described as excellent, with people receiving prompt responses and efficient handling of claims, making stressful situations less so. However, some people mentioned issues with claims, citing refusals to pay or difficulties with coverage, particularly regarding medical situations and changes to travel plans. A few other people also felt that premiums were still a bit high or expressed confusion over additional costs for trip modifications.

What people talk about most

Price

Customers consistently express satisfaction with the pricing, finding it competitive and cost-effective,... See more

Claim

Consumers find the claim process to be ambiguous, with some reviewers expressing hope that the company lives... See more

Service

Users describe positive interactions with service, highlighting the simple and straightforward process for... See more

User experience

Customers consistently note positive experiences with user experience, describing it as smooth, stress-free,... See more

Holidays

Reviewers highlight ambiguous aspects of holidays, with some expressing satisfaction with their travel... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We recently returned from a month long trip in Europe and WAS was excellent. We required both medical and flights assistance during our trip and WAS made it so easy. The team checked in with us regula... See more

Rated 5 out of 5 stars

One of only a handful of Travel Insurance companies that cater for what the people really want. We head overseas a few times a year so know of what we are looking for in our packages. Would be good to... See more

Rated 5 out of 5 stars

This was my first time using WAS Insurance, as I previously used a different insurer. I am beyond ecstatic with the service I received from WAS. On the last week of my trip, I lost a really sentimenta... See more

Rated 5 out of 5 stars

We are yet to travel, however I had needed dates for our upcoming travel adjusted. I had emailed at 830pm and had updated itineraries same night by 930pm. Customer Service was really amazing.


Company details

  1. #5 of 10 best companies in Travel Insurance Company

Written by the company

Travel Insurance for those looking for something different. Breaking the limits of traditional travel insurance in Australia. Most Australians don't know if they've got cheap or great Insurance, this means they're often out of touch with real customers and their needs. At WASI we try to be different.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

228 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Great prices

The price compared to other travel insurance. The amount of cover and the previous reviews were excellent

24 July 2024
Rated 5 out of 5 stars

Wonderful Service and Outcome

I suddenly became ill whilst overseas and had to be taken to hospital for almost one week. Wise and Silent were fantastic! From the moment my claim was put in via the hospital they were wonderful. Contacted me every day \ and made the processing of my claim very easy and efficient. My claim was paid within one week of my discharge from hospital. Cannot recommend this company highly enough. Thank you to all of the team at W&S and I will definitely be recommending you to my family and friends and I will only ever use this company for all my future travels. Gaye Michael - Australia

2 July 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Hotel

From when you enter the hotel, we were greeted with perfect hospitality from the staff.
Close to the station which is convenient when having 3 little kiddies.

12 July 2024
Rated 5 out of 5 stars

Deciding to purchase travel insurance…

Deciding to purchase travel insurance with wise and silent was based on cost, and the coverage offered that was set out well and clear to understand.
I did not have to make a claim so I cannot comment on that process.
I would be happy to use again.

23 June 2024
Unprompted review
Rated 5 out of 5 stars

I am a regular overseas traveler and…

I am a regular overseas traveler and have been purchasing various travel insurance over the past 20 years. This is the first time for me to purchase WAS Insurance. The experience has been great and WAS is responsive to my queries.

Unfortunately for me to purchase this insurance for the first time and I have to submit a claim. The claiming process is easy and staff were responsive. I have no hesitation to purchase WAS insurance in my next travel.

27 June 2024
Unprompted review
Rated 4 out of 5 stars

First time purchase

This is my first time using wiseandsilent, so I can make no comment about how good or otherwise the insurance is at this stage. I will only be able to make comment on the experience if there is a need to claim against the policy. Deciding to purchase travel insurance was based on cost, and the coverage offered that was set out well and clear to understand.

5 June 2024
Rated 5 out of 5 stars

After 11 months of travelling highly recommend Battle face insurance.

After nearly 12 months of travelling, I have had to make a couple of claims. I am currently at the hospital now, so thought it was a good time to write this.
I developed trigger finger in 2 fingers, and the best thing about my insurance with battleaxe is, after the initial supplying information about my Dr in Australia, it has been excellent. They have dealt directly with the hospital. This has made everything so much easier. I needed to see a specialist here fortunately had a great female Doctor Tayapat Boonkasame at Bangkok Phuket Hospital, she suggested surgery. After the surgery, I had physiotherapy here, and the after my Trigger finger release surgery, I discovered my little finger had also developed trigger finger. It isn't as bad as my index and middle finger before the operation so the doctor gave me an injection into this finger.
Well, everything was covered and Carmen and others at the call centre have been very kind and helpful. My Dr was Gentle and better than I could expect to get in Australia.
Highly recommend Battleface insurance and also my hospital if you are ever in Phuket and need a Dr.

28 May 2023
Rated 5 out of 5 stars

Easy to use web site.

Thankfully I did not need to use the insurance I purchased. I have traveled to a few countries and always ALWAYS take out an insurance policy. WAS Insurance was reasonably priced, coved what I needed for my trip and extra add on options were available if I needed. I will use this company again for any future travels.

15 May 2024
Rated 5 out of 5 stars

Website is easy to navigate

Website is easy to navigate. I took time to compare and read reviews. I am impressed and price is even better than a lot of those I have taken quotes from.

13 May 2024
Unprompted review
Rated 5 out of 5 stars

All staff were extremely attentive and…

All staff were extremely attentive and helpful. I do find it quite strange that i could not make a minor change to the travel policy. I was told it had to be cancelled and I had to take a new one out. Fortunately, the refund was immediate.

15 April 2024

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