InsureandGo Australia Reviews 649

TrustScore 4.5 out of 5

4.7

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Review summary

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its user-friendly website and straightforward online processes, making it easy to obtain quotes and purchase policies. People appreciate the clarity and transparency of the policy documents, as well as the different levels of coverage available to suit various budgets and needs. The affordability of the insurance plans is also a recurring positive point. Consumers find the company particularly good at covering pre-existing medical conditions, with an easy and quick medical assessment process. The app is also well-received. While some reviewers have not yet filed claims, those who have report efficient and hassle-free claim processing. The competitive pricing and comprehensive coverage options are key selling points for many, leading to high levels of satisfaction and repeat business.

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Rated 5 out of 5 stars
Invited

We have used InsureandGo for 8 trips in the past and, including two in the last 12 months. We have also taken policies for two further upcoming trips. The cost of the policies (for an older age gro... See more

Rated 5 out of 5 stars
Invited

Whilst we don't leave on our trip until mid October we found InsureandGo very price competitive and easy to book. Importantly the policy we purchased covers all the key areas required for our peace o... See more

Rated 5 out of 5 stars
Invited

I have always used insure and go after a couple years using others. Insure and go is so much better value for what you get. The process is extremely easy. Even if you have existing health problems the... See more

Rated 5 out of 5 stars
Invited

A straight forward experience, with no hidden traps. Easy to navigate, with clear options from which to choose. Have used InsureandGo for my travel insurance previously and remain happy with my decis... See more

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Company details

  1. #4 of 9 best companies in Travel Insurance Company

Written by the company

Award-winning travel insurance provider with over 2 million Aussie travellers covered so far. Quick Online Purchase — 3 Tiers Of Cover Available, Quick & Easy Online Claims Process, 24 hr Emergency Assistance. 3 Cover Levels Available. Cover up to Age of 100. Easy Claims Process!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

649 reviews

5-star
4-star
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1-star

Replied to 86% of negative reviews

Typically replies within 2 weeks


Rated 5 out of 5 stars
Invited

7 years using insure and go …

I have always used insure and go after a couple years using others. Insure and go is so much better value for what you get. The process is extremely easy. Even if you have existing health problems the process to add this to your claim is very straightforward forward. I won’t use anyone else.

8 September 2025
Rated 5 out of 5 stars
Invited

So far so good!

Whilst we don't leave on our trip until mid October we found InsureandGo very price competitive and easy to book.
Importantly the policy we purchased covers all the key areas required for our peace of mind when overseas.

7 September 2025
Rated 5 out of 5 stars
Invited
InsureandGo Australia logo

Reply from InsureandGo Australia

Hi Maria,

Thank you for your 5-star review.

Wishing you all the best as you explore beyond!

Safe travels,
Rachael

Rated 5 out of 5 stars
Invited

Highly Recommen

I highly recommend Insure and Go for Travel Insurance. The service is exceptional and the price is right

6 September 2025
Rated 5 out of 5 stars
Invited

A gem of a company

Have used this company previously with no issues. Website was easy to navigate, no problems sorting out pre-existing conditions and very well priced.

5 September 2025
Rated 5 out of 5 stars
Invited

Good Travel Insurance Company

We have used InsureandGo for 8 trips in the past and, including two in the last 12 months. We have also taken policies for two further upcoming trips.
The cost of the policies (for an older age group) has always been reasonable and competitive. Taking out a policy online is relatively easy, including dealing with pre-existing conditions.
Fortunately, we have only had two minor medical claims in the past and these were easily lodged and settled quickly.
Overall, very happy with them so far.

5 September 2025
Rated 2 out of 5 stars
Redirected

Domestic Policy not worth the email it is written in

Read the policy fine-print. The domestic policy is written in a way they will never have to pay out. A minimum of 6 hrs between connections?? It should not be allowed to be called travel insurance.

When I read the policy in detail just before traveling (months after purchasing), i realised it was effectively not worth the email it was written in.

We had the gold cover which woud not even be the basic cover on a standard "travel insurance" policy.

25 July 2025
Unprompted review
InsureandGo Australia logo

Reply from InsureandGo Australia

Hi Bob,

I'm sorry to hear about your experience. I've sent a request for some additional information. Could you please respond to it so I can confirm your details and look into this further?

Kind regards,
Rachael

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