Wineinsiders has great customer service. Orders are delivered promptly and are easy to either have delivered at your home or to an alternate location (ie. Walgreens). They offer very good wines from... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This was my third order. I love their customer service as much as I love their wine, "Abbazia Moscato Rose Dolce". I had a question before ordering my third shipmemt. Eula was very knowledgeable, prof... See more
When my order was delivered to Dollar General and the store was suddenly closed because of a gas leak and due to be closed for several weeks, Wine Insiders' resent my order delivered to an accessible... See more
Company replied
This was my first time calling Wine Insiders about an order. It was a pleasure to speak with an associate immediately after the call was answered. Jonel was able to find my account info right away and... See more
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Company details
Written by the company
Wine Insiders makes it easy to get great wine. Our in-house winemaker works with world class wineries to stock our online store with exclusive selections from some of the world's best wineries and regions. With over 40 crowd-pleasing varietals from 15 top wine regions, you're sure to find wine that you love. We love our wine so much that we offer a 100% Satisfaction Guarantee, so you can ship and sip risk-free. Shop with confidence knowing you won't find hidden fees or unexpected club subscriptions at Wine Insiders. Allow us to raise a glass and welcome you to a world of: BETTER WINE, DELIVERED!
Contact info
PO Box 15158, 90209, Beverly Hills, United States
- (800) 615-7304
- info@wineinsiders.com
- wineinsiders.com
4.3
Excellent
201 reviews
Replied to 70% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
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Sub par quality
Delivery was fine, but the wine is terrible. We have tried 4 of the wines and 2 we did not even finish and the other two were 2 buck Chuck quality at best. Can't believe all the people who rate their wine as 4.5 stars.
15 October 2023
Unprompted review
Reply from Wine Insiders
Hi Scott,
Thank you for sharing your feedback with us. We are sorry we didn't respond to you sooner.
At Wine Insiders, we travel the world looking for the rarest wine selections that represent the best values. However, despite these efforts we understand certain wines may not be suitable for every palate. For that, we apologize for the disappointing wine experience.
However, all of our wines are covered by a 100% Satisfaction Guarantee. If you are not satisfied with the wine for any reason, we are determined to make it right. Please contact our customer service team at info@wineinsiders.com, live chat or at (800) 615-7304, and we'd be happy to help customize your next order with wines that are better suited to your liking.
Cheers,
Rowena
Wine Insiders
They need to take responsibility for their mistakes
My issue is not necessarily with the wine itself (because I just got my order) but with the delivery process. I specifically requested that it be delivered to a local Dollar General because not only was I going to be out of town that week, but I didn't want it to be delivered in my conservative neighborhood. The FedEx guy attempted to deliver it to my house and when we didn't answer the door, he gave it to my neighbor who signed for it. I ended up getting it when I got home but the problem is that WineInsiders didn't take responsibility for this. They blamed FedEx. The FedEx guy just delivered it to the address on the box and gave it to my neighbor when I didn't answer the door. That sounds like a Wine Insiders issue to me.
25 August 2023
Unprompted review
Reply from Wine Insiders
Hello Nancy,
Thank you for taking the time to share your feedback with us. We apologize for the delayed response.
We're glad to hear that you've received your order. However, we're sorry about the inconvenience you experienced with the delivery of your wines to your preferred location. At Wine Insiders, we aim to process and deliver all orders promptly, typically within 1-3 days. Working closely with FedEx, we strive to keep our customers informed about their shipment status and provide various delivery options, including holding packages for pickup, rerouting shipments, and accommodating special delivery requests. Although we make every effort to ensure timely delivery, we acknowledge that your order did not meet our usual shipping standards. We apologize for the disappointment this may have caused.
Please reach out to our customer service team at info@wineinsiders.com, through live chat, or by calling (800) 615-7304. We value your feedback and would like to make things right for you.
Cheers,
Rowena| Wine Insiders
Putrid
In a word. . .crap. Husband insists on continuing to do business with them as he likes the wine selections better than what he can get in a store. Not worth it to me tho because I have a life too and it's a pain in the ass to either go out of the way to FedEx Office to pick the monthly box up or wait at home ALL DAMN DAY FOR IT as it is alcohol and needs "an adult signature." Still who in the 21st century waits anymore all day at home for a delivery? That law needs to be changed especially since I was stupid, left the house at the wrong time to go shopping today and FedEx who along with Wine Insiders botched the delivery method attempting to deliver it here unbeknownst to me for the next to last time instead of taking it to FedEx Office per hub's request FOR HIM TO PICK UP. It never ceases to amaze me how many unnecessary errors these inept asses have made and hopefully either one day that signature won't be required or another better company and option will come along. Till then I'm waiting for Godot both for a better option as well as for the dreaded delivery which if I happen to be home and available all day will not come till end of the day most times. Thanx for being so considerate of my time.
28 August 2023
Unprompted review
Reply from Wine Insiders
Hi Renee,
Thank you for sharing your feedback with us, and we apologize for the delay in responding.
We're delighted to hear that your husband appreciates our wine selections! However, we sincerely regret hearing about the challenges you faced with our delivery process and for any inconvenience caused by the delivery mishaps. We understand the frustration of waiting for a signature-required delivery, especially when it doesn't arrive as expected. Wine Insiders strive to process and deliver all orders promptly, typically within 1-3 days. Working closely with FedEx, we also aim to keep our customers informed about their shipment status and provide different delivery options, including holding packages for pickup, rerouting shipments, and accommodating special delivery requests for your convenience. However, despite our efforts to process your order in a timely manner, we acknowledge that it was not delivered within our shipping guidelines.
We are continuously working to enhance our shipping methods and customer service to ensure a better experience for all our customers. Thus, we'd like to address your concerns and make things right for you. Please contact our customer service team at info@wineinsiders.com, via live chat, or by calling (800) 615-7304
Cheers,
Rowena | Wine Insiders
Their customer service is HORRIBLE
Their customer service is deteriorating. I have been trying to resolve a damaged, reshipped, and now returned order for 8 days. The latest is the address THEY provide on their website for a pick up location, no longer accepts wine. What?! They are full of excuses but no solutions. I demanded a supervisor to reroute my delivery to another drop off, and the idiot did the order again. This is the 3rd redo of the same order. But FedEX site shows it out for delivery. Baffled!
20 June 2023
Unprompted review
Reply from Wine Insiders
Hi Sue,
Thank you for sharing your feedback with us, and we apologize for the delayed response.
We deeply regret the frustrating experience you've had with your damaged order and our customer service. Please know this situation is certainly not up to our standards and we understand your frustration completely. Here at Wine Insiders, our goal is to process and deliver all orders promptly, typically within 1-3 days. Working closely with FedEx, we strive to keep our customers informed about their shipment status and provide various delivery options, especially for damaged orders. These options include holding packages for pickup, rerouting shipments, and accommodating special delivery requests. However, despite our efforts to process your order in a timely manner, we acknowledge that it was not delivered within our usual shipping guidelines.
We're always working to improve our shipping and service to give you a better experience and your feedback is invaluable in this process. If you haven't received your order, please reach out to our customer service team at info@wineinsiders.com, through live chat, or by calling (800) 615-7304 so that we can rectify the situation and compensate you for the inconvenience.
Cheers,
Rowena | Wine Insiders
wine is good but fed ex ground delivery…
wine is good but fed ex ground delivery is horrible. I have been waiting for my wine for over two weeks and nobody at this company can remedy the delivery issues. i will be moving on to a different wine delivery company
16 June 2023
Unprompted review
Reply from Wine Insiders
Hi Mark,
Thank you for sharing your feedback with us. We apologize we didn't respond to you sooner.
We're pleased to hear that you're happy with our wine selections! However, we apologize for the negative experience you had with FedEx delivery. This isn't the typical experience our customer have with FedEx and we'd like to investigate this further.
At Wine Insiders, we aim to process and deliver orders promptly, within 1-3 days. Order processed before 1PM local time, are shipped the same day and typically delivered within 1-2 days with FedEx home delivery. All wine deliveries must be signed for by an adult over the legal drinking age (21+). If you will not be home to sign for your delivery, FedEx will make 3 attempts to deliver your wine to you or you can have your wine directed to one of there 1000s of FedEx Hold locations, complimentary. FedEx will hold your wine for 5 business days, for pick up.
We choose FedEx as our primary carrier due to these cost benefits that they provide. However, if this was not the experience that you have with your shipments, we are more than happy to further investigate your concern.
You may also reach out to our customer service team at info@wineinsiders.com, through live chat, or by calling (800) 615-7304 so that we could make things right for you and rectify the situation. We're continuously working to improve our customer service to provide a better experience for all our customers and we hope to have the opportunity to serve you in the future.
Cheers,
Rowena
Wine Insiders
Definitely No Scam In My Book!
In all of the years and numerous bottles of wine consumed, I have never had a bad experience with WI. There have been several times that I was either unhappy with a bottle or 2 and recently a shipment of 5; the wine was always replaced promptly, at no charge and to my satisfaction. I've been through the 'weeding out' process of trying various kinds/types of wines and have now settled on a few select favorites. This is not to say that I won't 'dip my toe' into the unknown pool again but I have every confidence about my future orders from WI. I do agree that FedEx is a far-from-perfect delivery service like they were once upon a time. Cheers!
13 June 2023
Unprompted review
Reply from Wine Insiders
Hi Dave,
Thank you for the great rating and for taking the time to send us your positive feedback. We are pleased you are satisfied with our service and are enjoying the selections.
At Wine Insiders, we know that the only thing better than wine is sharing it with friends. So we’d appreciate it if you told your friends about us. Give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click the link https://wineinsiders.com/pages/refer
Should you ever have any issues with your order, we are always available to assist you. Please do not hesitate to contact us at info@wineinsiders.com or at (800) 615-7304 Monday-Friday 9:00am to 8:00pm (EST), and Saturday and Sunday 10:00 am to 7:00pm (EST), excluding holidays.
CUSTOMER SERVICE
CUSTOMER SERVICE, WHAT CUSTOMER SERVICE? THEY NEVER GET BACK TO YOU OR ANSWER EMAILS. THEY EMPTY MY CARTS. THE LAST 3 CARTS I MADE THEY EMPTIED SO I NEVER MADE ANOTHER ORDER AFTER ORDERING 5 TIMES. IT SEEMS WINE INSIDERS DOESN’T WANT MY BUSINESS. I HAVE TOLD THEM NUMBEROUS TIMES CHARGING A PROCESSING FEE IS NO FREE SHIPPING. GIVE ME 50% OFF WITH NO PROCESSING FEE, I'LL MAKE MY 6TH ORDER OTHERWISE WINE INSIDERS IS A SCAM AND I'LL BUY MY WINE ELSEWHERE.
2 February 2023
Unprompted review
Reply from Wine Insiders
Hello,
Thank you for sharing your feedback with us. We are sorry we didn't respond to you sooner.
Several months ago, we were in the processes of updating our website, and that process caused the error with customers carts. The new implementation that were added to our site repaired this issue and you should not see this problem anymore.
As for our shipping policy, orders of 6+ bottles, shipping is on us. However, due to rising cost on shipping and processing, we introduced a processing fee of $2.95 for all orders, to be able to continue to ship with the same fast service that we provide.
At Wine Insiders, we are committed to make wine shopping convenient, enjoyable, and budget-friendly! We regularly search for new implementation that will permit for us to provide the same service that our customer love and keep wine prices low.
If you are interested in learning more regarding the new changes to our site, please reach out to our customer service team at info@wineinsiders.com, live chat, or by calling (800) 615-7304.
We hope to serve you better in the future.
Cheers,
Rowena
Wine Insiders
Do not trust this scam company
Do not trust this scam company. They are having a contest for the "Ultimate Wine Insider". Check this out in the rules:
"6. Grant of Rights
By submitting a Submission, the entrant (a) represents and warrants that he/she has all rights, title and interest necessary to grant Sponsor, and does hereby grant Sponsor, without compensation or further notice of any kind, the worldwide, irrevocable, fully paid up, royalty-free, transferrable, non-exclusive, perpetual and unrestricted right (including moral rights) and license to (i) adapt, publish, use, exploit, edit, reproduce, make derivative works from or otherwise exploit such Submission, in whole or in part, in any manner and in any and all media now known or hereafter devised; (ii) modify such Submission in any way (including but not limited to any and all advertising and marketing efforts, inclusion on digital and social media channels, in-store and other point-of-sale marketing, digital billboards and other out-of-home marketing; (iii) use, copy, perform, reproduce, display, edit, modify and distribute any part of the Submission or any other submitted material, including, but not limited to, your appearance, likeness, voice or name, and to prepare derivative works of, or incorporate into other works, such submitted material, and to grant and authorize sub-licensees of the foregoing; and (iv) post the Submission on the Internet or use the Submission in any other way in Sponsor’s sole discretion; (b) agrees to indemnify and hold Sponsor harmless, to the fullest extent permitted by law, from any claims to the contrary; and (c) agrees to sign and return any additional documentation that may be required by Sponsor or Administrator relative to such grant of rights."
Yep, merely send them a submission and they can steal all the ideas present in said submission, without acknowledgement or notification. Sound like a scam to you? It should.
13 September 2022
Unprompted review
Wine orders
I have placed two orders in the past two weeks and have not received the product I odered. I have been charged but have been told I do not have any orders
5 April 2022
Unprompted review
Reply from Wine Insiders
Hi William,
Thank you for sharing your feedback with us. We are sorry we didn't respond to you sooner.
We deeply regret that your orders have not been successfully delivered and we understand the frustration this has caused. At Wine Insiders, we aim to process and deliver orders promptly, typically within 1-3 days. We also keep our customers informed with order confirmation notices and shipping updates. However, it seems your order did not meet our shipping guidelines, and we apologize for any disappointment this may have caused.
If you haven't received your orders until now, we'd really appreciate it if you could provide us with your order details so that we can expedite the process of resolving this matter, You may also reach out to our customer service team at info@wineinsiders.com, through live chat, or by calling (800) 615-7304 so that we could make things right for you and rectify the situation. We're continuously working to improve our customer service to provide a better experience for all our customers and your feedback is invaluable in this process.
Cheers,
Rowena | Wine Insiders
These guys are total rip off.
These guys are total rip off.. They won’t deliver the package on promised date and totally spoiled my holiday plans. And when asked about returning the items they are charging more than the total order amount for the return. What a poor service!!
1 January 2022
Unprompted review
Wine Insiders Delivery Issues
Wine Insiders has a nice selection of wines and some very nice wine special offerings. Their only shipping carrier option, however, is FedEx Home, a subsidiary of FedEx Ground, comprised of lazy independent contractors. I would not recommend this wine merchant if you reside in an apartment building (especially without any means to travel to a FedEx pickup location). Wine Insiders' Customer Service is not helpful in resolving shipment issues with the carrier, but they issue a prompt refund to the customer once an order is returned to their warehouse by FedEx.
3 August 2021
Unprompted review
Reply from Wine Insiders
Hi Eileen,
Thank you for taking the time to provide us this feedback. We are always looking for ways to better our service, and your feedback is an invaluable part of that process.
We apologize for the negative shipping and Customer Service experience you had. Shipping wine can be a challenge as a signature is required from a recipient that is 21 or older. Therefore, a recipient does need to be home to receive the package. FedEx will make 3 attempts to deliver a package before it is shipped back to our warehouse. They also offer an option to hold the package at a FedEx or Walgreen location for up to 5 business day, at no additional cost, and customers can pick up at their convenience.
We are glad your refund was processed immediately for the returned order but before the order was returned, our customer service rep should have offered to help redirect your package for you. We are sorry if you were not given any options or offered proper assistance. We will make sure to conduct additional training to our rep, in order to prevent other customers from having a similar negative experience.
We will continue to work hard on our delivery service and we hope that the next time you choose to place an order with us, you will have an improved experience. If you'd like to discuss this further, feel free to give us a call at Customer Service (800) 615-7304 Monday through Friday 9:00am – 8:00pm EST or send us an e-mail at info@wineinsiders.com.
Scam
Scam. Many people received an offer with their AMEX card for cash back on a purchase that excluded use of promo codes. Everything on the website is always “on sale” so no purchase was valid at all. After finding out, I tried to cancel the order (2 hours later) and they refused. Was told there would be a huge restocking fee if I refused delivery. Found out this happens to many others don’t trust this site
12 January 2021
Unprompted review
Reply from Wine Insiders
Hi Diane,
Thank you for taking the time to provide us this feedback. We sincerely apologize for the inconvenience you experience with redeeming the AMEX offer.
How the AMEX offer works is customers get a one-time $25 statement credit by using their AMEX card to make a single purchase of $100 or more online at wineinsiders.com/amex by 9/30/2021. The purchase must be completed by using the link and cannot be combined with any other offers. If the link is used, it will remove any promotion that would exclude the AMEX reward from being honored.
As for canceling an order, we ship our orders the same day they are processed. Depending on the status of the order, a cancellation request can be completed, but if the order is too far along the shipping process, the order may still ship regardless of our efforts to cancel it. In this case, we contact FedEx and request the order to be returned to us. FedEx cannot guarantee that the package can be stopped, therefore, we recommend customer refuse the packages upon delivery.
We are sorry that you were misinformed of our policy and the customer service rep failed to provide a resolution to your concern. A member of our customer service team will be in touch to help make this right. You can also contact our Customer Service team at (800) 615-7304, Monday through Friday, from 9:00am – 8:00pm EST or send us an e-mail at info@wineinsiders.com.
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