Scout & Cellar Reviews 28

Aldren really helped me and customer figure out when her wine was going to be delivered. There was a hold in the tracking info and Aldren got in touch with Fed ex and got the package moving again.

My customer service rep was great. He did all he could do to help, but personally I’ve been frustrated with S&C overall. The ability to order via the website has been down for several months, creating a challenging process of calling in to place orders. It’s very time consuming and also the process of not being able to visually see the rewards being applied has been tough. There has also been an ordered that wasn’t placed and then other glitches that seem to keep surfacing. I’ve been with S&C for almost 7 years and these last several months have been quite frustrating. I really hope things start to change soon.

I have a white bottle 6 pack subscription for 4 yrs. I have complained in the past that Don’t receive what my email or the website says I will receive.
In this shipment, not a single bottle matched. I called to cancel because I am tired of what looks like bait and switch.
The customer service rep was very pleasant and that is why this rating is a 4. If it were for S&C it would be a 1. He is provided the speaking points I have heard before and appropriately escaped the problem.
This wine club is too expensive for this kind of inventory mismanagement

James was excellent in describing the issue and how at this point if he promised he would ship then I would only be unhappy in the long run as he could not be absolutely sure there was enough left with those asking for it already to ship me. I appreciate his. Honesty - I just wish I hadn’t fallen in love with a wine I ultimately can’t have!

Aldren (Scout & Cellar team member) provided me with the prompt and specific support I needed to help my customer.
As a result, my customer was able to proceed with their order.
Thank you Aldren for your patience, kindness and top notch support!

Customer service is great at resolving my problems.

This is the 2 nd month in a row that my Wine club order has been “lost”. Your customer service person was not helpful at all. I am also a consultant…S&C use to operate better than this.
Janice Hackler

The company resolved my issue immediately.

Thank you for helping me with the refund. Fast and efficient.

I have enjoyed being a Scout Circle member with quarterly shipments for at least 3-4 years. I was waiting for my October 2025 shipment but had no email confirmation. When I reached out to customer service to find out why, they looked up my information t said we changed our system and your information for not included. It was a "sorry but not sorry" explanation. If you want to continue you have to sign up again. No thank you! If you did have some type of system change and members need to reenroll, communication should have gone out to that effect. Apparently, you have not appreciated my business all these years. I even bought larger orders outside of the Circle membership. I declined to reenroll because I do not spend my money where it is not wanted.

We have previously enjoyed S&C wines, but we recently had two bottles that had corks fail, causing the wine to be bad. S&C refused to ship us two replacements. They said we had to buy more because they refused to ship less than four bottles. Hmmm. I was being forced to spend more money because we received a defective product?? They finally offered us a “full refund “. The cost of the wine plus all taxes. The cost of the two bottles was $51.00. So, our refund, which is not automatic, I had to call to get it, will be $38.00. The math isn’t working here. And this entire process has taken over a week. Sorry but we’re done with Scout and Cellar.

I agree with Jennifer's comments. S&C wines are the best! However, 3 of our 4 last shipments have been delayed because of damage to boxes. Two were repackaged in non-S&C boxes. One came with the wine wrapped in bubble wrap instead of the regular packaging, and a bottle was missing. In S&C's defense, they credited me that bottle. FedEx seems to delay or damage my shipments since July. They claimed last week that "no one was home or business closed" and took a picture of our front entry from the side of our yard. NO ONE walked up the walk to see if we were home! What they apparently don't realize is we have cameras on front walk and driveway. We looked at the video feed and they did not stop in front or walk up the sidewalk. UPS delivered a package 10 minutes later and we had him on camera. Not sure if the issue is with S&C or FedEx or both. We do know that one of the delivery drivers from FedEx told us she hates our neighborhood. Three exceptions on our last delivery is ridiculous.

I love the Scout & Cellar wines but ever since they closed the Dallas tasting room things have been not as great. For example, my Scout circle shipment (which I typically picked up in the past) was apparently damaged in route and neither FedEx nor Scout & Cellar called to tell me about this. I had been tracking the package all week only to see a ‘returning to sender’ remark on the delivery status. I miss the old Scout & Cellar.

Answered all question questions

Scout and Cellar, not only has excellent wines, but their customer service is excellent too. Timely, friendly and helpful!

I was having difficulty with my online account and sent a message to your help center. The reply was clear and prompt, and the instructions were clear. I was able to rectify the situation fairly quickly.

The lady to whom I spoke (unfortunately I don't remember her name, except it started with a G) was very helpful and polite.

Aileen was great helping me with an address change for a shipment. Thank you!