I have horrible social anxiety and needed help from customer support. I was able to use the online texting program and am impressed by how smoothly the process went. I was presented with several optio... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
MY shipment showed delivered but the tracking info on fedex was incomplete and we never received the shipment. We contacted customer support and Gabriel took charge of managing us thru the process. It... See more
Company replied
The service representative was extremely helpful, replying within 24 hours and immediately taking steps to rectify and offering to take additional steps to further assist. I would give him 5 starts bu... See more
Company replied
Four stars for Winc—loved the curated reds they picked for me, especially a smoky cab that felt way above its price tag. Bottles arrived intact, but a week late. One quick chat with their team and a c... See more
Company replied
Company details
Written by the company
Winc connects you to a world of exclusive wines tailored to your tastes and offers wine delivery right to your door.
Contact info
1370 Trancas Street #417, 94558, Napa, United States
- 855 282 5829
- support@winc.com
- winc.com
4.3
Excellent
61 reviews
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great CS
Daryl was awesome! She was able to change my billing information and verify my shipping skips. I appreciate her efficiency and politeness.
12 March 2026
Unprompted review
Reply from WINC
Hello there,
Thank you so much for the 5-star review! While we are truly sorry for any initial stress caused by needing to update your billing and shipping skips, we are thrilled to hear that Daryl made the process seamless. We absolutely acknowledge how important it is to have these administrative tasks handled with efficiency and politeness, and we apologize for any inconvenience you faced before reaching her.
Please be reassured that we take great pride in our team, and we will be sure to share your kind words with Daryl and her supervisors. It is wonderful to know she provided the 'awesome' experience you deserve. If you need anything else as you enjoy your next Winc shipment, we are always here to help!
Warm regards,
The Winc Team
Jenifer at Winc’s customer service…
Jenifer at Winc’s customer service solved my issue quickly and with courtesy. It’s rare to come across people who actually care about solving the problem, obviously Winc takes this seriously because Jenifer was certainly a cut above the rest.
5 March 2026
Unprompted review
Reply from WINC
Hello SJ,
Thank you so much for the 5-star review! While we are truly sorry that you encountered an issue that required customer service intervention, we are so glad that Jenifer was able to step in and provide a 'cut above' experience. We absolutely acknowledge how important it is to feel heard and supported when a problem arises, and we apologize for any initial stress the situation may have caused.
Please be reassured that we take our service standards very seriously, and we will be sure to share your kind words with Jenifer and her management team. If you need anything else as you enjoy your wines, please don't hesitate to reach out to us at support@winc.com.
Warm regards,
The Winc Team
My problem was quickly and politely resolved.
I couldn't get my wine to go over to the cart. I called and got ahold of a very nice gentleman that took care of the problem and even placed the order for me. I was very happy to get it resolved and now I have 4 bottles of my favorite wine!
28 February 2026
Unprompted review
Reply from WINC
Hello Carol,
Thank you for the 5-star review! We are truly sorry that you had trouble getting your wine to move over to the cart. We absolutely acknowledge how frustrating technical hiccups can be when you're ready to check out, and we apologize for the inconvenience this caused.
Please be reassured that we are looking into this glitch to ensure our website is as smooth as our wine! We are so happy to hear that our representative was able to step in, resolve the problem, and place the order for you. We hope you enjoy those four bottles of your favorite wine! If you need anything else, please reach out at 855-282-5829 or support@winc.com.
Warm regards,
The Winc Team
The gentleman was so nice and…
The gentleman was so nice and professional.
28 January 2026
Unprompted review
Reply from WINC
Hello David,
Thank you so much for the 5-star rating! We absolutely acknowledge how important it is to have a positive and helpful experience, and we are so pleased to hear that our representative was both nice and professional during your interaction.
Please be reassured that we take great pride in our team, and we will be sure to share your kind words with them. If there is anything else we can do to help you find your next favorite bottle, please reach out to us at 855-282-5829 or support@winc.com. We appreciate your support!
Warm regards,
The Winc Team
Excellent service representative
The service representative was extremely helpful, replying within 24 hours and immediately taking steps to rectify and offering to take additional steps to further assist. I would give him 5 starts but not WINC. WINC's system could and should be improved - perhaps, at a minimum, notify people that they need to reactivate to log in rather than simply responding that you entered the wrong username and/or password.
26 January 2026
Unprompted review
Reply from WINC
Hello Steven,
Thank you for the 4-star review and for the high praise for our service representative! We are truly sorry for the frustration caused by our login system. We absolutely acknowledge that receiving an 'incorrect password' error when an account simply needs reactivation is confusing and inconvenient; we apologize for the technical headache.
Please be reassured that we take your suggestions seriously. Your feedback regarding the login notification process has been shared directly with our technical team to help us improve the user experience for everyone. We are so glad our team was able to step in and rectify the situation for you. If you need further assistance, please reach out to us at 855-282-5829 or support@winc.com.
Warm regards,
The Winc Team
Very Helpful and quick responses!
15 December 2025
Unprompted review
Reply from WINC
Hello Amelia,
Thank you so much for the kind words! We are thrilled to hear that you found our team very helpful and that you received quick responses to your inquiries. We absolutely acknowledge how important your time is, and we strive to provide the most efficient and friendly support possible.
It is our goal at Winc to ensure every interaction is seamless. If you need anything else, feel free to reach out at 855-282-5829, via live chat, or at support@winc.com. We appreciate your support!
Warm regards,
Winc Customer Service Team
Top-notch customer service !!
Winc goes the extra mile to make things right. They respond immediately and are very kind in dealing with you.
I order online enough that I am frustrated by getting scammed by some of my purchases so I have to deal with customer service of different places quite often. There are none like this company when it comes to customer service they are the top tier of service!!
3 December 2025
Unprompted review
Reply from WINC
Hello Cyndi,
Thank you so much for your incredibly kind words! We are truly moved to hear that you consider Winc to be at the top tier of customer service. We absolutely acknowledge how frustrating it can be to navigate online shopping and poor service elsewhere, and we are so glad we could provide the support and kindness you deserve.
We sincerely appreciate your reassurance that we are going the extra mile to make things right. It is our goal to ensure every customer feels valued and heard, especially in a world where that isn't always the case.
Cheers,
Winc Customers Service Team
Aldren
Aldren! His customer service was wonderful! Unexpected in current times - wish he could give a class on Customer service !
26 November 2025
Unprompted review
Very quick to help with my issue and…
Very quick to help with my issue and provide resolution
26 November 2025
Unprompted review
this was the most frustrating process I…
this was the most frustrating process I have ever been involved with. I received a $200 gift card and I mistakenly added a six month membership to my cart when all I wanted to do was order two packs of wine which I could do under the terms and conditions without joining a membership. The only problem was when I went back into my cart to delete the membership. It would not allow me to do that. I talked to two Customer Support reps and neither one can help me. I finally had to go in under my wife’s email address and process it from scratch and that worked, but I still had to pay over and above the gift card amount because there was no flexibility in your application to order just $200 worth of wine. I will never use this app or refer it to anyone else.
7 November 2025
Unprompted review
Reply from WINC
Hello Rich,
We are truly sorry for the immense frustration you experienced while trying to use your gift card. We absolutely acknowledge how exhausting it is to encounter technical issues with your cart and feel unsupported after multiple interactions; we apologize sincerely that we didn't make this a simple and enjoyable experience.
Please be reassured that we want to address your concerns and hear more about what happened. To help us further assist you, we need you to contact us directly at +1 855-282-5829 or via our live chat. We appreciate your feedback and look forward to connecting with you.
Cheers,
Winc Customer Service Team
They were very helpful answering my…
They were very helpful answering my question about shipping the wine
21 October 2025
Unprompted review
Reply from WINC
Hello Margaret,
Thank you so much for the rating! We are thrilled to hear that our team was very helpful in answering your question about shipping the wine. That positive feedback is truly appreciated!
If you'd like to share the great service and wine, refer a friend to give $40 off and get $20 in Winc credit here: https://www.winc.com/pages/referrals.
Warm regards,
Winc Customer Service Team
Customer service was excellent
Customer service was excellent. The representative was professional, welcoming and efficient. He confirmed my request and was a fine example of positive representation for WINC.
19 October 2025
Unprompted review
Reply from WINC
Hello Buckeye,
Thank you so much for the fantastic rating! We are absolutely thrilled to hear that our Customer Service was excellent and that the representative was professional, welcoming, and efficient. That's a wonderful confirmation of the service we aim to provide!
If you'd like to share the great service and wine, refer a friend to give $40 off and get $20 in Winc credit here: https://www.winc.com/pages/referrals.
Warm regards,
Winc Customer Service Team
Ive been getting wine for years ❤️ Love…
Ive been getting wine for years ❤️ Love it. No complaints. Thank You Winc
17 October 2025
Unprompted review
Reply from WINC
Hello Terri,
Thank you so much for the rating! We are absolutely thrilled to hear you've been getting wine from us for years and have no complaints—that means the world to us! ❤️
If you'd like to share the great wine, refer a friend to give $40 off and get $20 in Winc credit here: https://www.winc.com/pages/referrals.
Warm regards,
Winc Customer Service Team
Very Positive Experience
Lenard was quick, patient, and answered all of my questions.
17 October 2025
Unprompted review
Reply from WINC
Hello Jañelle,
Thank you so much for the fantastic rating! We are thrilled to hear that Lenard was quick, patient, and answered all of your questions. That's wonderful feedback, and we'll be sure to recognize him for his great service.
If you'd like to share the quick service and great wine, refer a friend to give $40 off and get $20 in Winc credit here: https://www.winc.com/pages/referrals.
Warm regards,
Winc Customer Service Team
DO NOT USE
Total scam! Received a $60 gift card from the family member. When I went to use it it required a membership when I did not want to use the membership or sign up for a membership. It forced me to use the $60 gift certificate towards $120 package. I was willing to do that and I had to go through hoops to get a proper coat to even work for that
6 October 2025
Unprompted review
Reply from WINC
Hello Karen,
Thank you for your feedback. We are truly sorry and deeply concerned to hear that your experience using the $60 gift card felt like a scam. We absolutely acknowledge how frustrating it is when the checkout process forces you through hoops and is confusing. We sincerely apologize for this difficult experience.
We want to make sure you were properly credited and that your membership status is clear. Please contact us immediately at info@winc.com or via live chat so we can personally review your order and fully resolve this for you. We are committed to making this right.
Cheers,
Winc Customer Service Team
Always great selection but today great…
Always great selection but today great service too. I had a problem with a shipment and after days of fed ex being no help at all I reached out and within minutes challenge resolved! Patty was pleasant and exceptional.
10 October 2025
Unprompted review
Reply from WINC
Hello Tammy,
Thank you so much for the fantastic 5-star rating! We are thrilled to hear you always appreciate our great selection and that you found our service great today too.
We sincerely apologize that FedEx was no help, but we are absolutely delighted that Patty was able to resolve your shipment challenge within minutes! We'll be sure to recognize her for being so pleasant and exceptional.
If you'd like to share the quick service and great wine, refer a friend to give $40 off and get $20 in Winc credit here: https://www.winc.com/pages/referrals.
Warm regards,
Winc Customer Service Team
Easy to use and seems to have a good…
Easy to use and seems to have a good selection of wine
30 September 2025
Unprompted review
Reply from WINC
Hello Rachel,
Thank you so much for the fantastic 5-star rating! We are thrilled to hear that our service is easy to use and that you appreciate our good selection of wine. That's wonderful feedback!
If you'd like to share the convenience and great wine, refer a friend to give $40 off and get $20 in Winc credit here: https://www.winc.com/pages/referrals.
Warm regards,
Winc Customer Service Team
4 year customers
Our wines were previously with Bright Cellars and I think they got bought out by Winc. We’ve been customers for about 4 years and we still love it. Wine varieties and qualities are great, and they come packaged so well. Never had any issues with shipment damage. Also, customer service has been great when we update our preferences from time to time. Recommended!
17 September 2025
Unprompted review
Reply from WINC
Hello Tess,
Thank you so much for the fantastic 5-star rating! We're thrilled to hear you've been a happy customer for 4 years and still love Winc.
We're delighted you find the wine variety and quality great and that you've never had shipment damage!
If you'd like to share the experience, refer a friend to give $40 off and get $20 in Winc credit here: https://www.winc.com/pages/referrals.
Warm regards,
Winc Customer Service Team
Resolved exactly as I had hoped
My phone call was answered quickly by a real person. She listened to my issue and resolved it exactly as I would have hoped. No wonder I’ve been a Winc subscriber for years!
5 September 2025
Unprompted review
Reply from WINC
Hello MK,
Thank you so much for your feedback. We’re delighted to hear that your call was answered promptly and that our team member was able to resolve your concern just as you hoped. Providing attentive and efficient service is always our goal, and it’s heartening to know we’ve met your expectations. We truly appreciate your loyalty as a long-time Winc subscriber. It means the world to us.
If there’s anything we can assist you with, please don’t hesitate to reach out at +1 855 282 5829, via live chat, or by emailing support@winc.com.
Cheers,
Winc Customer Service Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.