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Wilsons Pet Food Reviews 

717
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 672 reviews, reviewers overwhelmingly had a great experience with this company. Customers are extremely happy with the high-quality natural products, noting that their dogs thoroughly enjoy the various flavors, experience improved overall health, and maintain shiny coats. People frequently highlight the exceptionally helpful customer service team and the prompt, reliable delivery service that makes placing regular orders very simple. However, some people mentioned that the packaging can sometimes contain a frustratingly large amount of dust and broken pellets near the bottom of the bag. Consumers also noted occasional delivery delays or communication challenges when trying to promptly resolve unexpected issues with customer support agents.

What people talk about most

Product

Customers had positive experiences with product, noting that reviewers find the food to be of great quality... See more

Quality

Reviewers mention positive feedback about quality, noting that their dogs thoroughly enjoy the nutritious... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting speedy and reliable... See more

Order

Clients share positive opinions on order, frequently highlighting the efficient process, prompt deliveries,... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising helpful, friendly staff who... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had to change food quickly as the other was recalled, read up on all different foods and on paper this looked the best and it did not disappoint, my dog loves it, it doesn’t smell awful , as some do,... See more

Company replied

Rated 5 out of 5 stars

Recently had to change food for my dog due to another companies recall. Researched for ages before choosing Wilsons. It was easy to place an order, and the price is comparable to the other company I... See more

Company replied

Rated 5 out of 5 stars

We have 4 different breeds and all have loved this food and we have tryed most flavours and no up set tummy's or not wanting to eat it It took me a bit to get used to the look as it looks the same as... See more

Company replied

Rated 5 out of 5 stars

Love this food for my dogs - they love the kibble + fresh food - they are glowing with health and a shiny coat. Stools are firm and well formed and most importantly you have recently changed delivery... See more

Company replied


Company details

  1. Food Producer
  2. also in
  3. Animal Feed Store
  4. Food Manufacturer

About Wilsons Pet Food

Written by the company

🧑‍🍳🥬 Fresh meals and elite dry food
✨ Award winning and expertly designed
📦 Right to your door

Designed by nutritionists to give your dog their best healthiest life, our Fresh and Cold Pressed dog food is crafted in Scotland and gently cooked to lock in nutrients.

96% of pawrents saw a positive change in their dog after feeding Wilsons, and we've been voted Best Dry Dog Food in 2025 and 2026 by Your Dog readers.

Wilsons meals help support digestion for healthy tummies and award-winning poops.

Delicious food your dog will love

Written by the company

Try Fresh and Cold Pressed Dog Food today
Delicious, fresh and cold pressed dog food - made in Scotland and designed by nutritionists to give your dog their healthiest life.

Quick and easy dog food deliveries

Save 10% when you subscribe

Subscribe to Wilsons Pet Food and you'll get 10% off every order, plus the convenience of deliveries when you need them! Easy to set up, easy to make changes.

Contact info

Get Wilsons Pet Food's Best Deals

Sign up to Wilsons' emails to get our biggest offers and promotions

4.7

Excellent

TrustScore 4.5 out of 5

717 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 48 hours

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4.7

All reviews

(717)

667 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

My dog is usually fussy and loves this…

My dog is usually fussy and loves this food. I wanted something easy to store rather than keeping it in the freezer. My only criticism is that once the bag is open, it's not easy to store in the fridge in the bag, so I tip into a box once open. My next order is going to be expensive, so I may have to review costs compared to my first order, which was more affordable, but we will see,

15 September 2026
Unprompted review
Wilsons Pet Food logo

Reply from Wilsons Pet Food

Hello, and thank you for taking the time to leave us a review! We would like to look into how we can make it easier for you to store our food.
It is not mentioned which of our foods you have purchased, but our Cold Pressed dry dog food can be kept in the original bag witht he top folded/rolled down, and stored in a cool, dry, breathable place, away from temperature fluctuations and moisture. Our treats can be kept in the same place as the Cold Pressed, just reseal the treats bag once you have finished. Our Fresh Steamed pouches can be kept in a cool, dry cupboard, and once opened, you can fold the top over and clip it down with a peg or bulldog clip, and keep it in the fridge for up to 4 days.
I hope this helps, but please get in touch with our lovely Customer Service team at info@wilsonspetfood.co.uk who will be more than happy to talk through storage options with you!

Rated 5 out of 5 stars

Excellent food

Excellent food

20 January 2026
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Reply from Wilsons Pet Food

Thank you so much for your 5-star review! We’re delighted to hear that our food is being enjoyed, and we really appreciate your support!

Rated 5 out of 5 stars

The products are excellent and the…

The products are excellent and the subscription easy to use. Customer service very helpful.

14 September 2026
Unprompted review
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Reply from Wilsons Pet Food

Thank you so much for your lovely 5-star review! We’re delighted to hear the food is going down well and that you’re finding the subscription easy to use. It’s also great to hear that our customer service team has been so helpful. We really appreciate your support!

Rated 5 out of 5 stars

Subscription service and communication…

Subscription service and communication excellent, dog loves his food and treats which are all healthy.
Delivery is also reliable, highly recommended, thank you 😊

7 September 2026
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Reply from Wilsons Pet Food

Thank you so much for your lovely 5-star review! We’re delighted that our subscription and communication have been working so well for you, and that the food and treats are a hit. It’s also great to hear you’re happy with the delivery service. Thank you for your recommendation and support!

Rated 3 out of 5 stars

Too much dust in a bag

Too much dust in a bag, having to wet it up or add to it.
Paid for 12kg, getting 10kg and dust,
2 year subscription...
Not feeding my dogs dust,

1 September 2026
Unprompted review
Wilsons Pet Food logo

Reply from Wilsons Pet Food

Hello! Thank you for bringing this to our attention. I am sorry to hear that you found your last bag dustier than expected. So that we can resolve this for you, please can you get in touch with our lovely Customer Service team at info@wilsonspetfood.co.uk and they will get back to you as soon as possible. Please update us here once your issue has been resolved!

Rated 5 out of 5 stars

Love this food for my dogs

Love this food for my dogs - they love the kibble + fresh food - they are glowing with health and a shiny coat. Stools are firm and well formed and most importantly you have recently changed delivery carrier so a positive experience there too

2 September 2026
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Reply from Wilsons Pet Food

Thank you so much for your lovely review! We’re delighted to hear your dogs are loving their kibble and fresh food, and that you’re seeing such great results. We’re also really pleased to hear your delivery experience has improved!

Rated 5 out of 5 stars

Our dog is a fussy eater but loves all…

Our dog is a fussy eater but loves all of the menus, even the wee salmon treats. I would recommend this food to any person for their dogs. The subscription service works a treat with food being left as instructed.

2 September 2026
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Reply from Wilsons Pet Food

Thank you so much for your kind review and recommendation! We’re thrilled to hear your fussy eater is enjoying all the menus, including the salmon treats. It’s also great to know your subscription and deliveries are working so well for you.

Rated 5 out of 5 stars

Wilsons well I never

Wilsons new to the food after what happened with another company if you know you know. so far I'm very impressed my clumber loves it big chunks of meat and you can see what meat it is. glad I found it and the lady that I talked to yes you can really speak to a person. was amazing really helpful thank you T winks. I would so far recommend it we have all been scared by what happened with the other company so not 100% trust yet but time will tell .

31 August 2026
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Reply from Wilsons Pet Food

Thank you so much for your lovely review. We’re delighted to hear that your lovely dog is enjoying the food and those yummy chunks of meat. It’s also wonderful to hear that our team was able to help and provide the support you needed. We completely understand that trust takes time, and we really appreciate you giving us a try. We look forward to continuing to provide food you can feel confident in, and we are always here if you need anything!

Rated 4 out of 5 stars

For arrived really quickly and my…

For arrived really quickly and my frenchie seems to love it so far. Would be 5 stars if it was less expensive.

2 September 2026
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Reply from Wilsons Pet Food

Thank you for your lovely review! We’re so pleased to hear your Frenchie is enjoying the food and that it arrived so quickly. We understand that price is an important consideration, and our recipes reflect the quality of the ingredients we use, including whole cuts of meat and carefully selected ingredients. Our subscription is a great way to save on your regular orders, and being signed up to our marketing emails means you’ll also be the first to hear about promotions and special offers.

Rated 5 out of 5 stars

Food is fresh and the dog certainly…

Food is fresh and the dog certainly likes it. I need to explore if I can make up my own bundles as he is not as keen on the beef and fish one.

27 August 2026
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Reply from Wilsons Pet Food

Thank you for your lovely review! We’re so pleased to hear the food is a hit overall. While our bundles can’t currently be customised, we really appreciate your feedback and will be sure to share it with the team for future consideration. We hope you find some favourite recipes that your dog enjoys just as much!

Rated 5 out of 5 stars

Your donation to LargeBreedDogRescue…

Your donation to LargeBreedDogRescue was greatly appreciated and the winners were so pleased to receive a quality food bag

27 August 2026
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Reply from Wilsons Pet Food

Thank you so much for your lovely review! We’re delighted to hear that our donation was appreciated and that the winners were pleased with their prize. We’re happy to have supported such a worthwhile cause!

Rated 5 out of 5 stars

The initial delivery from InPost was…

The initial delivery from InPost was horrific, but Wilson's immediately rectified it for us & once we raised the issue we had the food the next day. Honestly the Wilson's team are incredible & our dog loves the food.

31 August 2026
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Reply from Wilsons Pet Food

Thank you so much for your lovely review! We’re sorry to hear about the issues with your initial delivery, but we’re really pleased that our team could put things right quickly, and get your food to you the next day. It’s also fantastic to hear that your dog is loving the food, and we really appreciate your kind words about the team. We’ll be sure to pass your feedback on to them - it will absolutely make their day!

Rated 5 out of 5 stars

Highly Recommended

I was able to postpone my order subscription for a few week which is a great option. Delivery fast and great product.

31 August 2026
Wilsons Pet Food logo

Reply from Wilsons Pet Food

Thanks so much for the lovely review! We’re really glad the flexible subscription is making life a little easier, and it’s great to know everything arrived quickly. Most importantly, we’re so pleased your dog is enjoying their Wilsons food!

Rated 3 out of 5 stars

Great product but poor subscription service

Firstly, I really like the product. Really high quality food that my dog loves, presented nicely, smells good - a real pleasure to serve up at mealtimes!

However, the subscription model is terrible. Serving suggestion for a 10kg dog (no tailored serving size provided for my dog, so going off the back of the pack) is 0.75-1.25 of a pack yet I only received 8 packs for 14 days (which is 0.57 per day). As a result, I ran out with days to spare before my next delivery.

Also, the order processing and dispatch process is far too slow - my subscription order was accepted (and my money taken) on Friday and then the product has not yet been dispatched, as of Monday morning. I appreciate that they’ve had an influx of customers following the years recall, but there has to be a faster process involved, more packs added to the subscription, or better advice on serving size.

Unfortunately, as great as the product is, the subscription and delivery issues mean that I’ll be going back to Years as soon as I’m able to.

24 August 2026
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Reply from Wilsons Pet Food

Thank you so much for taking the time to leave such detailed feedback. We’re really pleased to hear how much you like our food and that your lovely dog is enjoying their meals!

We’re sorry to hear you’ve been frustrated with our subscription model, and we thank you for your feedback.
Our subscriptions are based on the quantity and frequency selected at the time of placing the order, rather than us automatically calculating how much food is needed (you can choose any next order date and frequency of days, weeks, or months once your subscription is up and running), so we’d be very happy to help make sure yours is set up with the right amount, frequency and next order date for your dog, so please get in touch with our lovely Customer Service team, if you haven't already.

I am sorry for any disappointment caused by our shipping/delivery times. We aim to ship our orders within 2 - 4 working days, as explained on our website and in our order confirmations, and at the moment, we don’t dispatch over weekends. Both of your orders were placed on Fridays, and shipped on either the next Monday or Tuesday, and delivered within 1 day. While both were within our stated delivery timeframe, please chat with our team if the order days/dates don't suit you, and they will help you move them to a day/date that suits you better.

Rated 4 out of 5 stars

We feed the Whitefish Cold Pressed

We feed the Whitefish Cold Pressed -

It’s great to find a dog food suitable for our dogs allergies that doesn’t include chicken beef or egg!

My only complaint is the high level of carbs and our dog does poo a LOT more than on our previous food as a result

25 August 2026
Wilsons Pet Food logo

Reply from Wilsons Pet Food

Thank you for your thoughtful review. We’re really pleased to hear our White Fish Cold Pressed recipe has been a good option for your dog and that you’ve found a recipe that suits them.

As with any new food, feeding amounts can sometimes need a little adjustment depending on your dog and their individual needs. We’d be very happy to help you find the right amount, so please do get in touch with our lovely Customer Service team at info@wilsonspetfood.co.uk as they'd love to help! Thanks again for sharing your feedback.

Rated 5 out of 5 stars

Have a very fussy cockapoo and she has…

Have a very fussy cockapoo and she has had every single dinner since I transitioned her over from Years, which was recalled. Couldn't be happier. Ordering and delivery fantastic. I would like the option to create my own bundle as some foods i know she can't have. But I'll see how we go.

28 August 2026
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Reply from Wilsons Pet Food

Thank you so much for the lovely review! We’re so happy to hear your Cockapoo has been happily tucking into every dinner since moving to our food. It’s also great to hear ordering and delivery have been nice and easy.

We completely understand why being able to build your own bundle would be useful, especially when you know there are certain foods your lovely girl can’t have. We don’t offer this just yet, but we’ll definitely pass your feedback on to the team. Thanks again for giving Wilsons a try!

Rated 5 out of 5 stars

Excellent customer service

Recently had to contact Wilson’s as the level of dust in my dogs food was much more than normal. ( I’m fully aware some is normal). After providing details to customer service they have sent out a brand new bag. Fab service. ( want to add we have been feeding Wilson’s to our 3 dogs for quite a while now and have had no issues). My boys love this food 🥰

3 September 2026
Unprompted review
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Reply from Wilsons Pet Food

Thank you for taking the time to let us know about your experience with our Customer Service team! We are really pleased to hear that we were able to resolve the issue that you experienced.

Rated 5 out of 5 stars

Wonderful!

Recently had to change food for my dog due to another companies recall. Researched for ages before choosing Wilsons. It was easy to place an order, and the price is comparable to the other company I used before. My dog absolutely loves the food so far, he has tried the chicken, beef and fish and the lamb and has licked every bowl CLEAN. He is spinning in excitement when he sees the packaging. He seems happy, so I am happy! Delivery was also super fast which was helpful.

26 August 2026
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Reply from Wilsons Pet Food

Thank you so much for taking the time to leave such an amazing review! We’re delighted to hear that, after all your research, you decided to give Wilsons a try, and even more delighted that your pup has given us such a big seal of approval!

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