Banner for Wilsons Pet Food

Wilsons Pet Food Reviews 

717
•
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 672 reviews, reviewers overwhelmingly had a great experience with this company. Customers are extremely happy with the high-quality natural products, noting that their dogs thoroughly enjoy the various flavors, experience improved overall health, and maintain shiny coats. People frequently highlight the exceptionally helpful customer service team and the prompt, reliable delivery service that makes placing regular orders very simple. However, some people mentioned that the packaging can sometimes contain a frustratingly large amount of dust and broken pellets near the bottom of the bag. Consumers also noted occasional delivery delays or communication challenges when trying to promptly resolve unexpected issues with customer support agents.

What people talk about most

Product

Customers had positive experiences with product, noting that reviewers find the food to be of great quality... See more

Quality

Reviewers mention positive feedback about quality, noting that their dogs thoroughly enjoy the nutritious... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting speedy and reliable... See more

Order

Clients share positive opinions on order, frequently highlighting the efficient process, prompt deliveries,... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising helpful, friendly staff who... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had to change food quickly as the other was recalled, read up on all different foods and on paper this looked the best and it did not disappoint, my dog loves it, it doesn’t smell awful , as some do,... See more

Company replied

Rated 5 out of 5 stars

Recently had to change food for my dog due to another companies recall. Researched for ages before choosing Wilsons. It was easy to place an order, and the price is comparable to the other company I... See more

Company replied

Rated 5 out of 5 stars

We have 4 different breeds and all have loved this food and we have tryed most flavours and no up set tummy's or not wanting to eat it It took me a bit to get used to the look as it looks the same as... See more

Company replied

Rated 5 out of 5 stars

Love this food for my dogs - they love the kibble + fresh food - they are glowing with health and a shiny coat. Stools are firm and well formed and most importantly you have recently changed delivery... See more

Company replied


Company details

  1. Food Producer
  2. also in
  3. Animal Feed Store
  4. Food Manufacturer

About Wilsons Pet Food

Written by the company

🧑‍🍳🥬 Fresh meals and elite dry food
✨ Award winning and expertly designed
📦 Right to your door

Designed by nutritionists to give your dog their best healthiest life, our Fresh and Cold Pressed dog food is crafted in Scotland and gently cooked to lock in nutrients.

96% of pawrents saw a positive change in their dog after feeding Wilsons, and we've been voted Best Dry Dog Food in 2025 and 2026 by Your Dog readers.

Wilsons meals help support digestion for healthy tummies and award-winning poops.

Delicious food your dog will love

Written by the company

Try Fresh and Cold Pressed Dog Food today
Delicious, fresh and cold pressed dog food - made in Scotland and designed by nutritionists to give your dog their healthiest life.

Quick and easy dog food deliveries

Save 10% when you subscribe

Subscribe to Wilsons Pet Food and you'll get 10% off every order, plus the convenience of deliveries when you need them! Easy to set up, easy to make changes.

Contact info

Get Wilsons Pet Food's Best Deals

Sign up to Wilsons' emails to get our biggest offers and promotions

4.7

Excellent

TrustScore 4.5 out of 5

717 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(717)

667 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic service all round

Fantastic service all round - great flexibility with the subscriptions, our dog loves his food and runs to his bowl at mealtimes. Excellent with problem solving too when our food arrived damaged (on one occasion out of 2 years being a customer). This was promptly resolved

3 September 2026
Unprompted review
Wilsons Pet Food logo

Reply from Wilsons Pet Food

Thank you so much for your lovely review! We’re delighted to hear that you and your four-legged friend are enjoying Wilsons. It’s always wonderful to hear such positive feedback, and we really appreciate you choosing us!

Rated 5 out of 5 stars

Flexible delivery

Flexible delivery
I’ve altered the order & moved the date of delivery a couple of times, trying to judge when I will run out. This was easy to do and my order arrived promptly as requested.

22 August 2026
Wilsons Pet Food logo

Reply from Wilsons Pet Food

Thank you! It’s great to know you’ve been able to adjust your order and delivery date to suit your needs, and that everything arrived promptly as requested. We really appreciate your feedback and are delighted to make keeping your pup stocked up as easy as possible!

Rated 5 out of 5 stars

Very happy with Wilson’s

Very happy with Wilson’s, my dog will eat anything, but cold pressed gives him all the nutrition he needs.

21 August 2026
Wilsons Pet Food logo

Reply from Wilsons Pet Food

We’re so pleased to hear that your dog is enjoying their Wilsons food. Your feedback means a lot to our team, and we hope they continue to enjoy every bowl

Rated 5 out of 5 stars

Alternative food

We were looking at a replacement for a food which had been recalled. A few alternatives had been tried but this proved to be the most suitable for our Bullmastiff - more solid and not mushy. The bowl is licked clean every time.
Delivery has been as promised.

24 August 2026
Wilsons Pet Food logo

Reply from Wilsons Pet Food

Thank you so much for your lovely review! We’re delighted to hear that you found Wilsons to be the perfect replacement for your Bullmastiff, especially after trying a few different options

Rated 5 out of 5 stars

Pleasantly suprised l have found a…

Pleasantly suprised l have found a replacement for years wet food. Wilsons food is amazing. My dog can not get enough of it. So many flavours to choose from all of which are excellent quality. I wish l started my dog on Wilsons from the start.

24 August 2026
Wilsons Pet Food logo

Reply from Wilsons Pet Food

It’s fantastic to hear that your dogs are enjoying the variety of flavours and are impressed with the quality of our food. We really appreciate you choosing Wilsons, and we’re so pleased to have you both as part of the Wilsons family. Here’s to many more clean bowls.

Rated 5 out of 5 stars

Always very helpful and friendly when…

Always very helpful and friendly when you ring up with any questions. Nice to talk to real people

21 August 2026
Wilsons Pet Food logo

Reply from Wilsons Pet Food

Thank you so much for your lovely feedback! We’re really pleased to hear that you’ve found our team helpful and friendly whenever you’ve got a question.

We believe being able to speak to a real person and receive friendly, personal support is so important, so it’s wonderful to know this has made a positive difference.

Rated 5 out of 5 stars

Great dog food

Great dog food
Arrived promptly
Would highly recommend

19 August 2026
Wilsons Pet Food logo

Reply from Wilsons Pet Food

We’re delighted to hear that you’re happy with the food and that your order arrived promptly. Thank you for taking the time to leave us some positive feedback!

Rated 5 out of 5 stars

Dog loves it!

19 August 2026
Wilsons Pet Food logo

Reply from Wilsons Pet Food

We’re delighted to know that your dog is enjoying Wilsons and that you’re happy with the food. Thank you for your continued support.

Rated 5 out of 5 stars

Delivery was very quick

Delivery was very quick. I ordered wet food and dry food. Both my dogs love it! In the wet food is contains actual meat and veg.

19 August 2026
Wilsons Pet Food logo

Reply from Wilsons Pet Food

It’s great to hear that you’re happy with both the Fresh and dry food, and that your delivery arrived so quickly. We really appreciate your kind words and support, and we hope your two pups continue to enjoy every meal!

Rated 5 out of 5 stars

Highly recommend Wilson’s

Great food - Charlie licked the whole plate clean. Great delivery service too. Loving the choice and the quality of each pouch.

19 August 2026
Wilsons Pet Food logo

Reply from Wilsons Pet Food

It’s fantastic to hear that you’re happy with the choice and quality of our pouches, as well as the delivery service. We really appreciate your kind words and support, and hope Charlie continues to enjoy every meal!

Rated 3 out of 5 stars

Gave my dogs constipation- even with water and veg.

Found that for both of my dogs they needed ALOT of additional water added to the food and they were still constipated. Added additional veg and they were still constipated on this food! Never ever had food which did this to my dogs. Approached for help and was given some and this was followed but it made no difference. I’ve since switched to Canagen food for the first time, and their poos have much improved and the best they’ve been in years. Finally, I found the product extremely dusty and crumbly, and highly priced compared to other dry foods.

7 April 2026
Wilsons Pet Food logo

Reply from Wilsons Pet Food

Thank you for taking the time to share such detailed feedback. We’re genuinely sorry to hear that the food didn’t suit either of your dogs and that you experienced ongoing constipation despite trying the recommendations provided.

We understand how frustrating this must have been, particularly when you had taken additional steps such as increasing their water intake and adding vegetables, yet didn’t see an improvement. We’re pleased to hear that you’ve since found a food that your dogs are doing much better on, as their comfort and wellbeing are the most important thing.

Feedback like this helps us identify where we can improve both our product and customer experience.

Thank you again for giving Wilsons a try and for taking the time to share your experience with us. We’re sorry we couldn’t provide the right fit for your dogs on this occasion, but we’re glad they are now doing well.

Rated 5 out of 5 stars

Excellent food, super fast delivery 🐶❤️🐶

Had to change food quickly as the other was recalled, read up on all different foods and on paper this looked the best and it did not disappoint, my dog loves it, it doesn’t smell awful , as some do, when you open the pack, easy to store and super fast delivery.. very impressed and so is wee Russell. Highly recommend and will be using this from now on, thank you Wilson’s 🐶❤️🐶

21 August 2026
Wilsons Pet Food logo

Reply from Wilsons Pet Food

Thank you so much for taking the time to leave such a lovely review! We’re delighted to hear that you and Russell are so impressed with Wilsons, and that he’s enjoying his new food.

Rated 5 out of 5 stars

Poppy woofs "yummy "

I wanted to use a dog food that was as good as my frozen food. I saw an advert for Wilson dog food, checked it with all about dog food to see what they rated the food at. They rated it has high as the food I was already using, so I gave it a try.
Well my fussy girl couldn't wait to get to her bowl, she waits with my other 2 in the kitchen while I dish it up, & she never normally does that.
What i like, it doesn't appear to have more vegetables or chunky large pieces of vegatables than meat & it's not like compact tinned food. No pate look or consistency.
So far so good & I highly recommend, or should I say Poppy, Teddy & Harley highly recommend.
The subscription plan is very good & you get rewards so that's a bonus.

20 August 2026
Wilsons Pet Food logo

Reply from Wilsons Pet Food

Thank you so much for taking the time to leave such a detailed and wonderful review! We’re absolutely delighted to hear that Poppy, Teddy and Harley are all enjoying their Wilsons food, especially Poppy, who sounds like she’s now first in line for dinner!

We love hearing that even a fussy eater has been won over.

We’re also so pleased that you’re enjoying the subscription service and rewards. Thank you for giving Wilsons a try and for your fantastic recommendation from all four of you!

Rated 5 out of 5 stars

After being let down by our usual dog…

After being let down by our usual dog food I had to hastily find another food my very fussy miniature poodle (Millie) would eat! I couldn't believe it when I put Wilsons food down Millie was straight in and eat every last crumb! She didn't evan do that with the previous food! Wish I had found Wilsons before.

20 August 2026
Wilsons Pet Food logo

Reply from Wilsons Pet Food

There’s nothing better than seeing an empty bowl, and it sounds like Millie has certainly given Wilsons her seal of approval! We’re so pleased you found us and that she’s enjoying her food. Thank you for choosing Wilsons and for sharing your experience, we really appreciate your kind recommendation!

Rated 5 out of 5 stars

Excellent product

Excellent product

20 August 2026
Wilsons Pet Food logo

Reply from Wilsons Pet Food

We really appreciate you taking the time to leave us such a kind review! Thank you!

Rated 5 out of 5 stars

New customer, very happy

I had to move my dog to a new food as her regular food was recalled. After some research, I chose Wilsons fresh food and I couldn’t be happier. We didn’t have time to transition so she went from one food to the other overnight, she’s been on it just over a week with absolutely no problems. She loves all of the flavours so far so we’ve subscribed. Very happy customer.

27 August 2026
Unprompted review
Wilsons Pet Food logo

Reply from Wilsons Pet Food

Thank you so much for your lovely review! We’re delighted to hear that your dog has settled into Wilsons Fresh so well, especially with such a quick change in diet.

It’s fantastic to hear that she’s enjoying all the flavours you’ve tried so far and that you’ve been so happy with her experience that you’ve decided to subscribe. We really appreciate you choosing Wilsons and taking the time to share your experience.

Rated 1 out of 5 stars

Dog was poorly from the food and…

Dog was poorly from the food and refused to eat after. I contacted Wilsons but they wouldn't accept a return and didn't acknowledge that my dog was ill from their product.

27 August 2026
Unprompted review
Wilsons Pet Food logo

Reply from Wilsons Pet Food

Hi Emily, thank you for taking the time to leave us a review.

We are really sorry to hear that your lovely dog did not get on well with our food, but it can take some dogs a little longer than others to get used to the easily and quickly digestible nature of our food when switching from a traditional kibble.

I have checked our replies to your emails, and our CS representative did say in her reply: "I am so sorry to hear that your lovely dog is not getting on with our food!", and, as explained in the email, and on our website, we do not accept return requests for opened bags.

As seen in our reviews, there are many dogs with sensitive tummies on our food and doing great. However, we understand that our food may not suit all dogs, which is why our smaller 2kg Premium bags are a great way to try our food without committing to a larger bag.

We hope that you choose to try us again, but if not, we hope you find a food that suits your lovely dog!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look