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Wilsons Pet Food Reviews 

716
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 672 reviews, reviewers overwhelmingly had a great experience with this company. Customers are extremely happy with the high-quality natural products, noting that their dogs thoroughly enjoy the various flavors, experience improved overall health, and maintain shiny coats. People frequently highlight the exceptionally helpful customer service team and the prompt, reliable delivery service that makes placing regular orders very simple. However, some people mentioned that the packaging can sometimes contain a frustratingly large amount of dust and broken pellets near the bottom of the bag. Consumers also noted occasional delivery delays or communication challenges when trying to promptly resolve unexpected issues with customer support agents.

What people talk about most

Product

Customers had positive experiences with product, noting that reviewers find the food to be of great quality... See more

Quality

Reviewers mention positive feedback about quality, noting that their dogs thoroughly enjoy the nutritious... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting speedy and reliable... See more

Order

Clients share positive opinions on order, frequently highlighting the efficient process, prompt deliveries,... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising helpful, friendly staff who... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had to change food quickly as the other was recalled, read up on all different foods and on paper this looked the best and it did not disappoint, my dog loves it, it doesn’t smell awful , as some do,... See more

Company replied

Rated 5 out of 5 stars

Recently had to change food for my dog due to another companies recall. Researched for ages before choosing Wilsons. It was easy to place an order, and the price is comparable to the other company I... See more

Company replied

Rated 5 out of 5 stars

We have 4 different breeds and all have loved this food and we have tryed most flavours and no up set tummy's or not wanting to eat it It took me a bit to get used to the look as it looks the same as... See more

Company replied

Rated 5 out of 5 stars

Love this food for my dogs - they love the kibble + fresh food - they are glowing with health and a shiny coat. Stools are firm and well formed and most importantly you have recently changed delivery... See more

Company replied


Company details

  1. Food Producer
  2. also in
  3. Animal Feed Store
  4. Food Manufacturer

About Wilsons Pet Food

Written by the company

🧑‍🍳🥬 Fresh meals and elite dry food
✨ Award winning and expertly designed
📦 Right to your door

Designed by nutritionists to give your dog their best healthiest life, our Fresh and Cold Pressed dog food is crafted in Scotland and gently cooked to lock in nutrients.

96% of pawrents saw a positive change in their dog after feeding Wilsons, and we've been voted Best Dry Dog Food in 2025 and 2026 by Your Dog readers.

Wilsons meals help support digestion for healthy tummies and award-winning poops.

Delicious food your dog will love

Written by the company

Try Fresh and Cold Pressed Dog Food today
Delicious, fresh and cold pressed dog food - made in Scotland and designed by nutritionists to give your dog their healthiest life.

Quick and easy dog food deliveries

Save 10% when you subscribe

Subscribe to Wilsons Pet Food and you'll get 10% off every order, plus the convenience of deliveries when you need them! Easy to set up, easy to make changes.

Contact info

Get Wilsons Pet Food's Best Deals

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4.7

Excellent

TrustScore 4.5 out of 5

716 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 48 hours

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4.7

All reviews

(716)

667 reviews in the last 12 months

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Rated 4 out of 5 stars

Dog enjoys the food

Dog enjoys the food. However, he is passing large stools and much more frequently, also there is a large amount of inedible dust in the packet.

6 October 2026
Unprompted review
Rated 5 out of 5 stars

Firstly our dog loves this food

Firstly our dog loves this food, but the benefits for her are not just the taste, her motions are now as they should be, with other foods she was slopy and smelly and also farting is now (being a frenchie) almost non existence!

29 September 2026
Rated 5 out of 5 stars

Fantastic food for my dog

Fantastic food for my dog when we needed to change his diet. It just became too expensive so sadly had to stop. Delivered on time, subscription easy to use and change when needed. Would recommend if you can afford it. Still have some and we use as treats now occasionally. :) :)

1 June 2026
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Reply from Wilsons Pet Food

Thank you so much for your lovely review! We’re delighted to hear that our food helped when you needed to change your dog’s diet, and that you found our delivery and subscription service easy and convenient to manage.

We completely understand that cost can sometimes be a deciding factor, but we’re pleased to hear you’re still enjoying the food as an occasional treat. Thank you for giving us a try and for recommending us!

Rated 5 out of 5 stars

Im feeding my dog Wilson’s fresh dog…

Im feeding my dog Wilson’s fresh dog food for quite some time now and there has been a big difference for him, he loves the food and his stomach issues improved massively, customer service is also great, very helpful and understanding especially if some food gets damaged in transit.

26 September 2026
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Reply from Wilsons Pet Food

Thank you so much for taking the time to leave us such a lovely review! We are really pleased that our lovely Customer Service team were able to help!

Rated 5 out of 5 stars

Wilson’s has saved the day

Wilson’s has saved the day! I’ve been trying to find a quality, fresh dog food that is packed with meat and veg that my dogs like. But they have different tastes. I've gotten several other brands and one or both dogs doesn’t like the taste. They have had Cheeky Chicken, Bougie Beef, and Venison and Duck and have loved each flavour. It smells so good, I wish Wilson’s would make me the same dinners!

21 September 2026
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Reply from Wilsons Pet Food

Thank you so much for taking the time to leave us such a lovely review! We are really pleased to hear that both your dogs are enjoying our delicious Fresh!

Rated 5 out of 5 stars

Delayed but not Wilson's fault…

It wasn't Wilson's fault it was delayed, but my dog actually will eat it, which for him is a miracle.

26 September 2026
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Reply from Wilsons Pet Food

Thank you so much for your patience and understanding while our lovely Customer Service team helped you with your delayed delivery! We are really pleased to hear that your dog is enjoying our food! Long may it continue!

Rated 5 out of 5 stars

Amazing customer service and my dogs…

Amazing customer service and my dogs live this fresh food

21 September 2026
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Reply from Wilsons Pet Food

Thank you so much for your lovely review, we are really happy to hear this and that your lovely dogs are enjoying our food! We'll be sure to pass your kind words on to the team!

Rated 4 out of 5 stars

Great food let down by poor delivery service.

Wasn’t delivered and has now taken over a week to secure another delivery. Not impressed at all. Ordered 20th September now 2nd october and no food.

To be fair to Wilsons their customer service team (Tasha & on messenger) was extremely helpful and its now sorted, obviously the feedback is aimed at the delivery service company rather than Wilsons which is why I’ve updated review.

24 September 2026
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Reply from Wilsons Pet Food

Thank you for taking the time to leave us a review.

We are sorry to hear that your original order was lost by the courier. Our lovely Customer Service team did their best to resolve this for you as quickly as possible, but we are really sorry that it took a little longer than expected.

We hope that everything has now been resolved to your satisfaction, but if there is anything further we can help with, please don’t hesitate to get back in touch with us at info@wilsonspetfood.co.uk, and we will get back to you as soon as possible.

Rated 5 out of 5 stars

New to Wilson’s for our two fur babies

New to Wilson’s for our two fur babies. So far so good, they really seem to enjoy it 🙂

24 September 2026
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Reply from Wilsons Pet Food

This is great to hear! Thank you so much for taking the time to leave us a review!

Rated 2 out of 5 stars

Unacceptable amount of solidified fat

The first pouch I opened was lamb... I was absolutely shocked on the amount of solidified fat in the pouch. At least 30% of the pouch was just a block of hard fat. I appreciate lamb is a fatty meat, but this level of it is completely unacceptable and cannot possibly be healthy for a dog to eat, it therefore went in the bin.

The beef flavour also has alot of fat, but not quite as much. At the moment, my opinion of this food is not good, so doubtful that I will be ordering again. If I could send it all back, I would.

24 September 2026
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Reply from Wilsons Pet Food

Thank you for taking the time to leave us a review. I am sorry to hear about your concerns regarding the amount of fat in our Lamb pouches. It doesn't look like you have got in touch with us about this yet, so please can you drop an email to our lovely Customer Service team, as they will be more than happy to help! You can reach them at info@wilsonspetfood.co.uk

Just so you know, we use only natural ingredients, so we do not use any artificial emulsifiers, binders/bulkers etc. You may notice more visible fat, particularly in some recipes where the meat has a naturally higher fat content, like our Lamb. Changes in temperature during storage and transport can cause the natural fats to solidify and become opaque and more noticeable.

This is normal and doesn't affect the quality, safety, or nutritional balance of the food, but if you prefer that your dog does not consume all of the fat, you can, of course, remove some.
All of our Fresh recipes are carefully formulated to provide complete and balanced nutrition, and the natural fats play an important role in your dog's diet by providing energy, supporting healthy skin and coat, and helping with the absorption of essential vitamins.

Please feel free to leave us an update here once you have spoken to our lovely Customer Service team.

Rated 5 out of 5 stars

Prompt delivery service.

Prompt delivery service.

Amazing product.

Orders have to be constantly delayed, as they are scheduled too quick.

18 September 2026
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Reply from Wilsons Pet Food

Thank you so much for your lovely review!
We are sorry to hear this! Please get in touch with our lovely Customer Service team at info@wilsonspetfood.co.uk and they’ll be happy to help update your subscription frequency to better suit your needs. Thank you again for your feedback and support!

Rated 5 out of 5 stars

We’ve been always with Wilson Pet Food

We’ve been always with Wilson Pet Food. Our dog really obsessed with it, not gonna lie this is the only dog food that she can finish it without stopping 🤤 and never had a tummy issues ever. Great quality and nutritious!

28 September 2026
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Reply from Wilsons Pet Food

Thank you so much for your lovely review! We are really happy to hear that not only is your lovely dog getting on really well with our food, but absolutely loves it, too!

Rated 4 out of 5 stars

Prompt delivery

Prompt delivery. Great packaging.
Still working out if my old boy likes it. He was doing OK on Butternut box. But I think it's good for a dog to have variety in the diet if possible.

18 September 2026
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Reply from Wilsons Pet Food

Thank you so much for taking the time to leave us a review!
Please let us know what your lovely boy thinks once he has been on it a bit longer!

Rated 1 out of 5 stars

Horrible dog food it’s like grass what…

Horrible dog food it’s like grass what I would feed my guinea pig

19 September 2026
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Reply from Wilsons Pet Food

Hello, and thank you for taking the time to leave us another review.

We’re sorry to see that you’ve had the same concerns as last week about the appearance of our Cold Pressed food. As mentioned in our previous response, Cold Pressed pellets can look quite different from traditional kibble, but their appearance doesn’t reflect the quality of the nutrition inside.

Our Cold Pressed food is gently pressed at lower temperatures using carefully selected, high-quality ingredients. It is complete, balanced and nutrient-dense, and designed to be gentle and easily digestible.

We completely understand that the appearance may not be as expected, but we hope your dog enjoys the food and all the goodness packed into every mighty little pellet.

Rated 5 out of 5 stars

Good service and pup loves the food

Good service and pup loves the food

17 September 2026
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Reply from Wilsons Pet Food

Thank you so much for taking the time to let us know! We are really happy to hear that your pup is loving our food!

Rated 4 out of 5 stars

Only four star as dogs haven't been on…

Only four star as dogs haven't been on it long enough to judge. It seems very paletable, dogs currently on raw but they are eating this new food very well.

16 September 2026
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Reply from Wilsons Pet Food

This is great to hear. Thank you for taking the time to let us know, and we are looking forward to an update once your lovely dogs have been on it a little longer!

Rated 5 out of 5 stars

Good communication and regular updates

Good communication and regular order updates followed by a prompt delivery.
Dog likes most of the selection packs but not the food containing fish, as others have mentioned it would be great if a tailor made selection packs were available as I don't have space to store the minimum orders of single flavours that my dog likes.

14 September 2026
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Reply from Wilsons Pet Food

Thank you for taking the time to leave us a review, and for your feedback about our bundle packs! We will raise this with the team for future consideration!

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