Site works well except; as an Aussie targeted arm of CRC, showing whether a product is locally(Australia) stocked or not before purchase should be shown. The main reason to shop at Wiggle instead of C... See more
Wiggle
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See what reviewers are saying
I ordered a dopper post and thats exactly what I got - happy with Wiggles service. Only four stars due to delivery stuff ups with local curier who obvoisly doesnt use Google. When things went wrong... See more
Have been dealing with Wiggle for many years and have always been satisfied with variety of products and brands, service and price. Availability of products has fallen off of late but put this down to... See more
Wow!! Ordered Friday...Arrived Tuesday afternoon. To regional country Australia from UK. Am I living in some kind of alternate universe?? It takes me a week to get a parcel or letter from the next tow... See more
Company details
About Wiggle
Written by the company
Having sold online bike parts and accessories for more than 10 years and having a deep history and passion for cycling, it's no wonder we are the one of the top global online cycle shops. Our expertise lies in offering incredible deals on a superb range of top quality road bikes, mountain bikes, bike parts and cycle accessories to buy, available with free delivery to Australia.
You can direct your query by this form: http://www.wiggle.com.au/ContactUsForm.
Otherwise address any correspondence to our registered office address (There are no facilities for
customer personal collections at this address.)
Wiggle Ltd
1000 Lakeside, Suite 310, Third Floor N E Wing
Portsmouth
PO6 3EN
Contact info
1000 Lakeside, Suite 310, Third Floor N E Wing, PO6 3EN, Portsmouth, United Kingdom
- wiggle.com.au
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Great service
Despite the goods needing to be shipped from the UK, I received the delivery in 5 days. Outstanding service!
16 November 2022
I am still waiting for the product so a…
I am still waiting for the product so a bit hard to rate as yet.
14 November 2022
Reply from Wiggle
Good Afternoon Diane, we are sorry to hear you have yet to receive your order. We appreciate this must be disappointing and is certainly not the level of service we would expect for our customers.
We have arranged for a member of our team to reach out to you directly via email to help resolve this as quickly as possible.
We can only apologise for any inconvenience caused.
Kind Regards,
Your Wiggle Customer Service Team
As it should be
Simple purchase process of multiple items and quick delivery always satisfies. Returning customer for many years.
11 November 2022
Very disappointing on a couple of…
Very disappointing on a couple of issues that are still outstanding.I returned an ill fitting jacket on the exact day it arrived.I had to pay $29.99 return fee as well as $1.60 postage to the Wiggle hub in Mascot.(5 kms from my location.I have not heard anything in 2 weeks.
Tracking shows its location but no communication at all.
20 November 2022
Reply from Wiggle
Good morning, Tony,
We are very sorry to hear about this delay regarding your returned item.
One of our Customer Service Managers will soon be in touch with you to look into this further and assist.
This is definitely not the level of service we strive to achieve.
Kind regards,
Your Wiggle Customer Service
Extremely happy with the product I…
Extremely happy with the product I purchased. Although I was aware the delivery could be 9 days it appeared to stay in Brisbane for several days after arriving in Brisbane
16 November 2022
Great product at great price
Great product at great price. Unbelievably quick shipping from UK to Australia.
7 November 2022
I have not received my order which was…
I have not received my order which was placed on 14/10/22. It usually only takes about 10 days. Parcel tracking says it was processed for delivery at Sydney on 4/11/22.
13 November 2022
Reply from Wiggle
Good morning, Mick,
Thank you for taking the time to get in touch with us today.
We are ever so sorry to hear your order has been delayed, we will certainly be happy to help look into this for you. A member of our dedicated shipping team will reach out to you directly via email to help resolve.
We can only apologise for any inconvenience caused by this delay.
Kind Regards,
Your Wiggle Customer Service Team
Delivery took over 20 days - Sizing is Rubbish
Delivery took over 20 days. The sizing of the items is incorrect and the description of the sizing inconsistent and unhelpful. Not particualrly concerned with what wiggle does to improve because I will not be shopping there again.
11 November 2022
Reply from Wiggle
Hi Nate,
We are really sorry to hear of the delay with the delivery of your order, and the issue with sizing.
One of our Customer Service Managers will soon be in touch with you to look into this further and assist.
This is definitely not the level of service we strive to achieve, and we apologise, as sports enthusiasts ourselves, we understand the level of disappointment this kind of issue can cause.
Kind regards,
Your Wiggle Customer Service
9 days for standard shipping not true
When I placed this most recent order I didn't realise that standard shipping of 9 days was because it was being shipped from UK. It's now been 12 business days and I'm still without my delivery yet I'm being smashed with Black Friday emails promoting the same kit at cheaper than what I paid - not a great customer experience.
27 October 2022
Reply from Wiggle
Good Afternoon Sam, thank you for taking the time to get in touch with us today and provide your feedback on your recent shopping experience with us.
We can only apologise for the delay you have faced with the delivery of your order and that you have yet to receive this. We also acknowledge the price changes and will be happy to discuss further. A member of the team will reach out to you directly via email to help with this.
Again we are sorry for any inconvenience caused.
Kind Regards,
Your Wiggle Customer Service Team
Delivery: The fly in the chamois cream.
Disclaimer: The thing about being asked for feedback on a sub-optimal experience is that one can look like a first-world whinger. But here we go... Wiggle (and parent company CRC) have been my go to for MTB web purchases for a while.
Generally reasonably priced and reliably delivery.
In this instance however, delivery has been a convoluted process. Started with Evri, then to DAI then to Couriers Please. Tough to follow and adds to the tension of waiting for my shiny new piece of kit.
Wiggle (and CRC) are fine, though it's be great if they kept a close eye on the performance of their elected carrier service, which in this instance has been a bit crap, effectively becoming a blocker for a returning/regular customer.
10 November 2022
Reply from Wiggle
Good Afternoon Jason, thank you for taking the time to get in touch with us today and provide your feedback on your recent shopping experience with us.
We can only apologise for the delay you have faced with the delivery of your order and that you have yet to receive this. A member of the team will reach out to you directly via email to help with this.
Again we are sorry for any inconvenience caused.
Kind Regards,
Your Wiggle Customer Service Team
After 14 days I am still waiting for my…
After 14 days I am still waiting for my order. Last time I will ever use Wiggle.
27 October 2022
Reply from Wiggle
Good Afternoon Grahame, thank you for taking the time to get in touch and leave us a review in relation to your recent ordering experience with us.
We are sorry to hear that your order has been delayed and you have not yet recevied delivery of your parcel. We understand this must be frustrating for you. We have had a look and can see that our Customer Service team is currently investigating this for you and will be in touch as soon as possible to have this resolved.
We apologise again for any inconvenience this delay has caused you.
Kind Regards,
Your Wiggle Customer Service Team
Delivery is way too slow .......
I ordered my goods on the Australian website.
Nothing indicated the goods had to come from the UK when I went on the AU website. (Perhaps I didn't look hard enough)
I ordered on 26th October.
I check the delivery tracking regularly.
As of 8th November, 14 days later, my order still hasn't left the UK!
NO I didn't pay for any specialised freight service, just the normal service that was offered for free by Wiggle because of the size of the order - a lot of money.
Yep My Bad!
Really disappointed with the delivery service provider that Wiggle now use. (Evri International)
Why do I say I'm so disappointed?
I ordered a bike earlier in the year from Wiggle (great bike) and it arrived on my doorstep in Australia in less than 2 weeks, I had a delivery time expectation.
Now I'm just in the "lap of the gods" waiting, waiting, waiting.......
Will I get my order before Christmas?
Really disappointed with the delivery service provider that Wiggle now use.
Sorry Wiggle, but even if I get my stuff eventually, its fair to say I'll look to other reliable suppliers of the cycle gear I need now.
8 November 2022
Reply from Wiggle
Good Afternoon, thank you for taking the time to get in touch with us and provide your feedback on your recent ordering experience with us.
We are sorry to hear there has been a delay with your order and that your delivery has yet to be received after more than 2 weeks since ordering. A member of our Customer Service Management Team will reach out directly via email to help further with this.
Once again, we can only apologise for the delay that you have faced. We will be in touch shortly.
Kind Regards,
Your Wiggle Customer Service Team
Havent received parcel as yet
Havent received parcel as yet. Unfortunately, if DAI Parcel Max is how wiggle is going to deliver going forward i will avoid like the plague - very sad - used to be a great experience before
5 November 2022
Reply from Wiggle
Hi David, thank you for your review and for raising the issue with your order. We are very sorry for the delay in delivering your items, and for any inconvenience caused. We will investigate what the hold up is for you and contact you directly with further updates. Thank you for your patience. Kind regards, Wiggle.
Very easy to navigate the site and…
Very easy to navigate the site and purchase the gear I wanted. Fast shipping to Australia too as one part shipped from Australian warehouse.
2 November 2022
RETURN OF THE WIGGLE
After many years dealing with Wiggle i started supporting an Australian company however some things they just don't have. Anyhow went back to Wiggle ordered the items and paid for std frieght then four days later delivery to my door. Can see me dealing more in the future with Wiggle. Great service, competitive prices and huge range.
19 October 2022
Good choice and price
29 October 2022
Wiggle always delivers
28 October 2022
Extremely slow delivery.
I placed an order 12th October it is now 27th October, still no delivery.
27 October 2022
Reply from Wiggle
Good Afternoon,
Thank you for taking the time out of your day and get in touch to provide feedback on your recent shopping experience with us.
We are sorry to hear your order has yet to be delivered and you have received no update on the status of the goods. We have passed your case over to our Management Team who will reach out to you via email shortly.
We apologise for any inconvenience this has caused you.
Kind Regards,
Your Wiggle Customer Service Team
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