Site works well except; as an Aussie targeted arm of CRC, showing whether a product is locally(Australia) stocked or not before purchase should be shown. The main reason to shop at Wiggle instead of C... See more
Wiggle
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See what reviewers are saying
I ordered a dopper post and thats exactly what I got - happy with Wiggles service. Only four stars due to delivery stuff ups with local curier who obvoisly doesnt use Google. When things went wrong... See more
Have been dealing with Wiggle for many years and have always been satisfied with variety of products and brands, service and price. Availability of products has fallen off of late but put this down to... See more
Wow!! Ordered Friday...Arrived Tuesday afternoon. To regional country Australia from UK. Am I living in some kind of alternate universe?? It takes me a week to get a parcel or letter from the next tow... See more
Company details
About Wiggle
Written by the company
Having sold online bike parts and accessories for more than 10 years and having a deep history and passion for cycling, it's no wonder we are the one of the top global online cycle shops. Our expertise lies in offering incredible deals on a superb range of top quality road bikes, mountain bikes, bike parts and cycle accessories to buy, available with free delivery to Australia.
You can direct your query by this form: http://www.wiggle.com.au/ContactUsForm.
Otherwise address any correspondence to our registered office address (There are no facilities for
customer personal collections at this address.)
Wiggle Ltd
1000 Lakeside, Suite 310, Third Floor N E Wing
Portsmouth
PO6 3EN
Contact info
1000 Lakeside, Suite 310, Third Floor N E Wing, PO6 3EN, Portsmouth, United Kingdom
- wiggle.com.au
People also looked at
Not so helpful tracking system
Item sent with a tracking number that doesn’t exist.
Then it arrives via a courier so if your not home you have to go through the process of redelivers.
26 October 2022
Foreign Currency Fee
I live in Australia and placed an order on the Australian website but my bank charged me a foreign currency fee...the items were listed with the AUD value. One item was on backorder but have now received that item before the rest of the order which I'm still waiting for...ordered 14 days ago. The backorder was dispatched from Eastern Creek NSW.
12 October 2022
Order was value for money
Order was value for money, delivery was prompt, and I was kept fully informed along the way. Seamless process.
11 October 2022
Expensive returns
Previous experiences have been good. Had a sizing issue this time. Turns out the same item can be described as 3XL / Asian, 2XL / Euro and XL / USA. Knowing this I would of sized up.
24 October 2022
Have purchased several products and…
Have purchased several products and very good quality and happy.
Had a query with Warranty department which was also resolved quickly.
8 October 2022
Miche 11 speed worked great race day
Miche 11 speed worked great race day, got here just in time.
Always good bargains.
21 October 2022
I got asked to rate my experience…
I got asked to rate my experience before the ordered item arrived…
20 October 2022
Waiting patiently
Thanks for your service Wiggle. My problem is, my
Gilet has been sitting in Perth since Thursday of last
week, according to the tracking info. Probably not
Wiggles responsibility, but certainly not good for the
customer. Can anything be done to rectify this
situation. Regards, Rod.
19 October 2022
Reply from Wiggle
Hi Rod,
Thank you for taking the time to provide us with this feedback. We're sorry that your order has not yet arrived with you.
We will be investigating where your order currently is, and will be in contact with you shortly to provide you with a resolution.
We're sorry for any inconvenience that this delay has caused you.
Kind regards,
The Wiggle customer service team
Best price and fantastic products i…
Best price and fantastic products i will not hesitate to buy from Wiggle again
2 October 2022
It never arrived
17 October 2022
Reply from Wiggle
Good Afternoon,
We are really sorry about the delay to your delivery.
I can see that since your review our Customer Service Team has been in touch with you directly and provided you with some recent updates on your order.
If you experience any further delays you can respond to our email directly and we can investigate this for you as a priority.
Thanks for taking the time to leave a review.
Kind regards,
Your Wiggle Customer Service Team
Good prices good delivery good quality
12 October 2022
I have not yet received my wetsuit
I have not yet received my wetsuit - I paid for express delivery and it’s now been 2 weeks.
1 October 2022
Reply from Wiggle
Hi Kate,
Thank you for taking the time to provide us with this feedback. We're sorry that your order has not yet arrived with you as this is not the level of service that we expect our couriers to provide.
We will be investigating where your order currently is, and will be in contact with you shortly to provide you with a resolution.
We're sorry for any inconvenience that this delay has caused you.
Kind regards,
The Wiggle customer service team
I have not received my parcel yet,but…
I have not received my parcel yet,but you are asking for a review.
11 October 2022
Reply from Wiggle
Good Afternoon,
Thanks for taking the time to leave a review.
We apologise that you were asked to leave a review before you received the product. This is an automated request after purchase and it seems your order was slightly delayed due to customs which caused this over lap.
Sorry for any frustration this has caused, We are happy to see this has since been delivered.
Kind regards,
Your Wiggle Customer Service Team
Item lost by local Courier
Disappointed as item lost by local courier in Australia. Wiggle was quick to resend by priority courier and I received it within a week. Thanks Wiggle for great service.
1 October 2022
Unprompted review
So slow getting it picked and out the…
So slow getting it picked and out the door still haven't got it and ur asking me how I feel so... so many places offered fast delivery. Thought u would be too
23 September 2022
Reply from Wiggle
Hi David,
We are really sorry to hear of the delay with the delivery of your order.
One of our Customer Service Managers will contact you to discuss this further.
We do apologise for any disappointment and inconvenience this delay may have caused. Please rest assured this is not the level of service we and our delivery partners strive to achieve.
Kind regards,
Your Wiggle Customer Service.
Order still not received so cannot rate…
Order still not received so cannot rate products
1 October 2022
Good reliable service
Good reliable service and no delivery issues. I keep using Wiggle
1 September 2022
Thanks for the Back Up
I ordered a dopper post and thats exactly what I got - happy with Wiggles service.
Only four stars due to delivery stuff ups with local curier who obvoisly doesnt use Google.
When things went wrong Wiggle was helpful and reassuring, sadly the delivery is linked to Wiggle.
Will certainly use Wiggle again though lower expectations with delivery.
16 September 2022
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