Site works well except; as an Aussie targeted arm of CRC, showing whether a product is locally(Australia) stocked or not before purchase should be shown. The main reason to shop at Wiggle instead of C... See more
Wiggle
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See what reviewers are saying
I ordered a dopper post and thats exactly what I got - happy with Wiggles service. Only four stars due to delivery stuff ups with local curier who obvoisly doesnt use Google. When things went wrong... See more
Have been dealing with Wiggle for many years and have always been satisfied with variety of products and brands, service and price. Availability of products has fallen off of late but put this down to... See more
Wow!! Ordered Friday...Arrived Tuesday afternoon. To regional country Australia from UK. Am I living in some kind of alternate universe?? It takes me a week to get a parcel or letter from the next tow... See more
Company details
About Wiggle
Written by the company
Having sold online bike parts and accessories for more than 10 years and having a deep history and passion for cycling, it's no wonder we are the one of the top global online cycle shops. Our expertise lies in offering incredible deals on a superb range of top quality road bikes, mountain bikes, bike parts and cycle accessories to buy, available with free delivery to Australia.
You can direct your query by this form: http://www.wiggle.com.au/ContactUsForm.
Otherwise address any correspondence to our registered office address (There are no facilities for
customer personal collections at this address.)
Wiggle Ltd
1000 Lakeside, Suite 310, Third Floor N E Wing
Portsmouth
PO6 3EN
Contact info
1000 Lakeside, Suite 310, Third Floor N E Wing, PO6 3EN, Portsmouth, United Kingdom
- wiggle.com.au
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Ridiculous postage times, no care
Ridiculous postage times, non-responsive on finding out where product was, just no care for customer satisfaction whatsoever.
Update: order number 6255964643
10 January 2023
Unprompted review
Reply from Wiggle
Hi Sambo, we are sorry to see that we let you down here and please may we kindly ask you to update your review with your order number as this would allow us to get directly back in touch with you and help you out here. Currently we are dealing with a very high volume of customer contact and please accept our apologies that we haven't been able to solve your delivery issue with your most recent order sooner.
Kind regards,
Your Wiggle Customer Service Team
Prices are good, delivery is slow!
Prices are good, delivery is unfortunately very slow (last couple of orders have been). I have lost confidence in wiggle logistics chain, used to be better. Don’t order anything you need urgently!
5 January 2023
Orders split and not like for like
one item in the order was for a chain ring. The Ultegra 53 I was replacing was out of stock and following some messages with Wiggle a substitute was suggested, which I then put in an order with 4 other items. The total cost removed the freight cost.
The order was inexplicable split resulting in freight charges.
The substitute was not like for like and when I emailed back was told I should have ordered the original.
Naturally enough I have lost faith in Wiggle.
and went elsewhere to source additional screws to complete the install of the chain ring.
7 December 2022
Reply from Wiggle
Hi Leon, Thank you for taking the time to leave us your feedback. We can confirm that the order which included 5 items in total was split as part of this order would have been dispatched from our UK warehouse and the rest of the order would have been shipped from our AUS warehouse. As you cancelled the part of the order which would have been shipped from our AUS warehouse and created a new order for it, charges would have been applied due to the fact that a new order was placed. We are sorry for the confusion caused and for the miscommunication from our side regarding the product. We refunded you the extra shipping cost in that case and kindly ask you to accept our apologies.
Kind regards,
Your Wiggle Customer Service
Still in Transit
Still in Transit, 6 to 9 working days ETA and shows in GB after 14 days.
11 December 2022
Reply from Wiggle
Good Afternoon, thank you for getting in touch with us.
We are sorry to hear your order has been delayed in reaching you, we understand how disappointing this must be and have requested a member of the team to reach out directly via email and help with this for you.
We apologise for any inconvienience this has caused.
Kind Regards,
Your Wiggle Customer Service Team
No delivery of order. No replies to my emails
The items I have ordered and paid for have not been delivered. My email enquiries have not been replied to. Zero communication from Wiggle. If there was the option to score you with NO stars I would have taken it.
22 December 2022
Reply from Wiggle
Good Afternoon Lindsay, thanks for getting in touch with us.
We are sorry to hear you have not received your order, we understand this must be frustrating. We have asked a member of the team to reach out directly via email to help with this.
We apologise for any inconveince this delay has caused you.
Kind Regards,
Your Wiggle Customer Service Team
The delivery has not arrived yet
22 December 2022
Reply from Wiggle
Good Afternoon Grant, thanks for getting in touch with us.
We are sorry to hear you have not received your order, we understand this must be frustrating. We have asked a member of the team to reach out directly via email to help with this.
We apologise for any inconveince this delay has caused you.
Kind Regards,
Your Wiggle Customer Service Team
I have been scammed by this company.
22 December 2022
Unprompted review
Reply from Wiggle
Good Afternoon Jade, thanks for getting in touch.
We are sorry to hear you have had trouble with your order, we can assure you we are a legitimate company selling to customers worldwide. If you have an issue with an order, we'd be happy to help. To do so could you kindly update your review to include the effected order ID so that we are able to contact you via email directly.
We apologise for any inconvenince.
Kind Regards,
Your Wiggle Customer Service Team
Reply from Wiggle
Good Afternoon Cat, thanks for getting in touch with us today.
We are sorry to hear your order has not yet reached you and for any frustration this has caused, this is certainly not the delivery service we expect for our customers. We have asked a member of the team to reach out directly to help resolve this for you.
We apologise for any inconvenience caused.
Kind Regards,
Your Wiggle Customer Service Team
Appalling customer service
Appalling customer service. Big order of Christmas presents on 10th Dec, expected 13th Dec. No response to any queries, no updates, live chat service is a joke, no response from customer service emails, nothing. £279 into a big retail sink hole. Now having to consider finding several hundred pounds to buy my whole family xmas presents. Order 6256133199. Desperate service, avoid this company!
20 December 2022
Unprompted review
Reply from Wiggle
Good Afternoon, thank you for getting in touch with us.
We are sorry to hear your order has been delayed and you have received no updates or response from our team. We appreciate this is disappointing and is not the level of service we'd expect, although we do have a higher than normal level of contact currently and are working as quickly as possible to get back to all customers. We have asked a member of the Management team to reach out via email to help resolve this for you.
We apologise for any inconvience caused.
Kind Regards,
Your Wiggle Customer Service Team
Tech support tried very hard
Tech support tried very hard to help, BUT couldn't overcome glitch in ordereing suystem: had to borrow credit card as minewasn't accepted. It works every where else!!
Problem dragged on for days and NOT solved
6 December 2022
Bought what I needed for a good price &…
Bought what I needed for a good price & fast delivery
28 November 2022
If the size is wrong, it's on you!
Ludicrous that the purchaser is forced to pay for return of bibshorts when they are far too small despite following the website's size recommendation. Further, there is no opportunity to exchange for the correct size. Instead, a new order must be raised which incurs additional costs.
11 December 2022
Reply from Wiggle
Good Morning, thank you for taking the time to get in touch.
We are sorry to hear that the sizing seems to be incorrect. We charge a flat rate for returns to here in the UK but will be happy to cover any costs due to incorrect information or faults. We have arranged for a member of the team to get in touch with you and help check the size guide.
We apologise for any inconvenince.
Kind Regards,
Your Wiggle Customer Service Team
I have alwaysfound Wiggle to be…
I have alwaysfound Wiggle to be reliable and competatively priced.
International postage is easy.
Thanks
4 December 2022
Items advertised available that were not available and then sent standard shipping
Items advertised available that were not available at the time. Paid express post, only to discover part shipment express. Out of stock items were sent standard mail. Still waiting for these items, and will have to return them. Not good enough.
24 November 2022
Reply from Wiggle
Good Morning Trudi, thank you for taking the time to get in touch.
We are sorry to hear there have been some issues with your getting to you and for specific items not being sent alongside. We can see there is a geniune reason this has happened, and this is not due to stock issues. We have requested a memeber of our management team to reach out via email and help update you and provide clearer information.
We hope this helps and sorry for any frustration that has been caused to you.
Kind Regards,
Your Wiggle Customer Service Team
Failure to deliver
Item hasn’t arrived despite saying it had been delivered 2 weeks ago.
Despite the reply below the order had not been delivered. I am still awaiting contact from Wiggle. Terrible service.
12 December 2022
Reply from Wiggle
Good Morning Neal, thank you for taking the time to get in touch with us.
We are sorry to hear your order was delayed in reaching you, we understand how frustrating this must be and will be sure to raise this with the relevant teams. In the meantime we can see your order has been delivered now, if there are any issues with it please do get in touch.
We are sorry for any inconvience caused.
Kind Regards,
Your Wiggle Customer Service Team
I placed the order 13 days ago
I placed the order 13 days ago, and still haven't received it.
I was able to order brake cleaner for my bike. Fulfil my order based on my address and location, only to have an email sent confirming my order was dispatched, but the brake cleaner was not included, no explanation. Only after the fact did I receive an email noting that it couldn't be sent to me.
How does the website which knows my country, have a product that shouldn't be available.
28 November 2022
Reply from Wiggle
Good Morning James, thank you for getting in touch with us today.
We are sorry to hear your order has been delayed and you have had an item removed without explanation. A member of our team will reach out directly via email to help resolve this as quickly as possible for you.
Kind Regards,
Your Wiggle Customer Service Team
haven't received the goods yet
27 November 2022
Reply from Wiggle
Good Morning Mike, thank you for getting in touch with us.
We are sorry to hear your order has been delayed and you have not yet received the parcel. We understand this must be frustrating. A member of our Management team will reach out to you directly via email to help resolve.
Kind Regards,
Your Wiggle Customer Service Team
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