Wiggle 

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See what reviewers are saying

Rated 3 out of 5 stars

Site works well except; as an Aussie targeted arm of CRC, showing whether a product is locally(Australia) stocked or not before purchase should be shown. The main reason to shop at Wiggle instead of C... See more

Rated 4 out of 5 stars

I ordered a dopper post and thats exactly what I got - happy with Wiggles service. Only four stars due to delivery stuff ups with local curier who obvoisly doesnt use Google. When things went wrong... See more

Rated 3 out of 5 stars

Have been dealing with Wiggle for many years and have always been satisfied with variety of products and brands, service and price. Availability of products has fallen off of late but put this down to... See more

Rated 5 out of 5 stars

Wow!! Ordered Friday...Arrived Tuesday afternoon. To regional country Australia from UK. Am I living in some kind of alternate universe?? It takes me a week to get a parcel or letter from the next tow... See more

Company details

  1. Bicycle Store
  2. Sporting Goods Store

About Wiggle

Written by the company

Having sold online bike parts and accessories for more than 10 years and having a deep history and passion for cycling, it's no wonder we are the one of the top global online cycle shops. Our expertise lies in offering incredible deals on a superb range of top quality road bikes, mountain bikes, bike parts and cycle accessories to buy, available with free delivery to Australia. You can direct your query by this form: http://www.wiggle.com.au/ContactUsForm.

Otherwise address any correspondence to our registered office address (There are no facilities for customer personal collections at this address.)
Wiggle Ltd
1000 Lakeside, Suite 310, Third Floor N E Wing Portsmouth
PO6 3EN


Contact info

  • 1000 Lakeside, Suite 310, Third Floor N E Wing, PO6 3EN, Portsmouth, United Kingdom

  • wiggle.com.au
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Order not delivered yet….it appears…

Order not delivered yet….it appears that Australian delivery company has lost the parcel

19 January 2023
Wiggle logo

Reply from Wiggle

Hi Lea,

We are really sorry for the issue you experienced with the delivery of your recent Wiggle order.

One of our Customer Service Managers will be soon in touch with your to provide further assistance.

We apologise for any disappointment and inconvenience caused on this occasion.

Kind regards,

The Wiggle Customer Service

Rated 5 out of 5 stars

Dropper post assist

I was in the market for a new dropper post and was unsure what size to get for my bike so I sent a email off to the enquires department and they replied within hour’s and suggested a dropper post which I ordered and fitted, fantastic service keep it up

8 January 2023
Rated 3 out of 5 stars

Return postage is high.

Wiggle mostly is a great place to shop and delivery is speedy. However I will never buy clothing from them again unless I'm 100% sure on sizing. Their return postage of $30 is just to much for me.

18 January 2023
Rated 5 out of 5 stars

Delivery to Australia within a week?

Delivery in a week?? From the UK to Sydney?? I can't get stuff delivered across Sydney in that time. Quality? I've been buying dhb cycling gear from Wiggle for over 14 years. Quality is not something I worry about. It will be well made and good quality.

13 January 2023
Rated 5 out of 5 stars

Socks and Jersey with a return thrown in

Ordered some socks and a jersey, with the jersey being a little large (castelli sizing?!). Followed the return process and the goods are on the way back to the UK.
Have dealt with Wiggle since I got back into cycling some 5 years ago. Always had positive experience in online orders with them.

19 January 2023
Rated 3 out of 5 stars

Slow shipping

I ordered hydration tablets on 3/01 to arrive prior to going overseas. It is now 21/01, 13 business days and they have not arrived yet which means I will need to arrange for forward freight as I am departing.

2 January 2023
Rated 5 out of 5 stars

Great value for money

Great value for money. Had a little trouble with the delivery of the items, Wiggle staff were incredibly courteous and responsive resulting in the matter being resolved quickly.

18 January 2023
Rated 1 out of 5 stars

order never received despite paying a…

order never received despite paying a considerable amount of money $207.98.

6 January 2023
Wiggle logo

Reply from Wiggle

Hi Todd,

We are really sorry for the delay with the delivery of your order.

One of our Customer Service Managers will be soon in touch, to have a further look into this for you and provide more information.

Please accept our apologies for all the inconvenience and disappointment the delay with your order is causing.

Kind regards,

The Wiggle Customer Service Team

Rated 1 out of 5 stars

Item priced as £59.99 on the store but…

Item priced as £59.99 on the store but when adding to the basket it's increased to £63.99. Chat not helpful and cannot honour their own price. Rather shop elsewhere.

18 January 2023
Unprompted review
Wiggle logo

Reply from Wiggle

Hi Matthew,

We are really sorry to hear of the disappointment caused on this occasion.

We understand how disappointing can be when an item price changes. We do also recommend to check the price of all the size and color options, as they may have different prices.

Please do not hesitate to get back in touch by chat or using our contact form if you would like us to have a further look into this for you, so that we can provide more details.

Again, we apologise if on this occasion we have been able to meet your expectations.

Kind regards,

The Wiggle Customer Service

Rated 3 out of 5 stars

Charging for returns? Shame.

Quite good delivery, but £2.99 returns? Not sure when this charge for returning goods that don’t fit came in but it will be a game changer for me. Cycling gear when it comes to sizing is very difficult to judge and each manufacturer seems to have their own quirks, which if you’re not familiar with them makes it very difficult to judge with online purchases which size to order. With Wiggle I used to select the most likely size for me and if it wasn’t right send it back and get the next size up or down. After my experience this time I find Giro cycling shoes size 41 don’t fit me despite the fact I have size 41 feet for normal shoes, but it costs me £2.99 to return the ill-fitting shoes to Wiggle so that’s it, I won’t be ordering from them again. Surely delivery and return are part of online retailing? Online retailers are not paying for high street Business Rates or store heating. If they make normal returns the purchaser’s cost they will just not take the risk, well I won’t anyway. Shame. I will have to look elsewhere for my cycling gear after using Wiggle over many years.

13 January 2023
Unprompted review
Rated 3 out of 5 stars

Have been dealing with Wiggle for many…

Have been dealing with Wiggle for many years and have always been satisfied with variety of products and brands, service and price. Availability of products has fallen off of late but put this down to COVID/supply chain issues. However they are not as competitive price wise as they once were and latest delivery has been a lot slower than normal (perhaps due to EVRI as goods were dispatched in good time).

11 January 2023
Rated 2 out of 5 stars

I haven't received my order yet and…

I haven't received my order yet and tracking tells me my order is still in the UK.

9 January 2023
Wiggle logo

Reply from Wiggle

Hi Malcom, thanks for this review. We are sorry that your order is not progressing as quickly as expected. We can from the current tracking that since you left this review that your order has now cleared customs in the destination country, and appears that it will be out for delivery very soon. If you have further delays with this or any other order, please feel free to contact our customer service team for assistance. Kind regards, Wiggle.

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