Nail Polish: Lovely colour and finish HOWEVER Despite correct nail prep and degreasing before application the polish lasted less than 24 hours! Product lifts and peels- I bought the base an... See more
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Review summary
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Reviews shaping this summary
Made in china, hence why it took one month to arrive, snotty responses from the “customer service” team and poor comms The only positive reviews on here are from the PR crew who got first dibs. The... See more
Company replied
In addition to the shockingly bad delivery time and rude email from customer svs- which went unexplained despite a heavy SM campaign- the product itself is terrible. I have done my own nails at home-... See more
Company replied
The packaging, bottle, and logo are all luxurious which is to be expected given the premium price point. Unfortunately, the varnish itself is very poor quality. The colour is inconsistent depending on... See more
2.9
Average
98 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 26% of negative reviews
Typically replies within 1 week
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The nail polish was everything I hoped…
The nail polish was everything I hoped it would be. Yes there was severe delay in the postage but it’s a brand new small business who had taken their first orders upon launching so took that into consideration. Beautifully packaged and so far so good with both the look and feel.
29 October 2025
Unprompted review
Reply from Westmorelandcosmetics
Hi Hayley,
Thank you for taking the time to write such a lovely review and for being so understanding! We are thrilled to hear you are loving the polish and that both the look and feel have met your expectations. Your patience and continued support as we have navigated our launch period means a lot to us and we are so happy to have you as part of our growing community✨
Beautiful products and customer care.
Beautiful products and customer care.
When i purchased the new collection from Harriet and her team I knew I was going to get a brand that would create a buzz and give my clients a luxury gel system.
Yes the delivery took longer than expected but I expected a lengthy process as this is a new brand and of course they will be teething problems.
29 October 2025
Unprompted review
Reply from Westmorelandcosmetics
Hello Shelley,
Thank you so much for your thoughtful comments and kind words. We are so pleased to hear that you and your clients are loving the Vanilla Gloss collection and that you can feel the luxury behind the system. We truly appreciate your patience and understanding as we navigated the early stages launching a new brand! Your support means a lot to us and we cannot wait to see the beautiful manicures you create using Westmoreland Cosmetics✨
Perfect!
So happy ..I’ve followed Harriet from the beginning and when she announced the launch of her own brand I couldn’t wait to purchase..this product is insane! It arrived today and is literally glass for your nails.. yep we did have to wait a bit longer and there was obviously an issue with the distribution but wow was this worth waiting for. Will be ordering new colours as they appear. All power to you Harriet and Olivia
29 October 2025
Unprompted review
Reply from Westmorelandcosmetics
Hi Liz,
Thank you so much for your amazing review and continued support it truly means everything to the brand knowing you have been following Harriet’s journey from the very beginning. We are delighted to hear that you love the products and that it’s been worth the wait - we really do appreciate your patience and understanding while we worked through the distribution delays🤍
Made in china
Made in china, hence why it took one month to arrive, snotty responses from the “customer service” team and poor comms The only positive reviews on here are from the PR crew who got first dibs. The polish is Nothing special, not worth the money paid, there’s much better out there.
29 October 2025
Unprompted review
Reply from Westmorelandcosmetics
Hello Natalie
We are sorry to hear you were disappointed with your experience and we appreciate you bringing your concerns to our attention.
We would like to clarify that all of our products are sourced responsibly through verified suppliers and quality control is carried out to ensure every item meets our standards before dispatch.
We never prioritise influencers over paying customers and all our orders have been fulfilled and dispatched in the order they have been received.
We are sorry that your delivery has taken longer than anticipated and our communication didn’t meet your expectations. We truly value your comments as a new small business and we can only take them on board and learn from them as we continue to improve both our service and customer experience.
Kind regards
Customer Support @ Westmoreland Cosmetics
The most beautiful nail system
The most beautiful nail system, the packaging gives a high end luxury feel and the product is a dream to work with myself and my clients all love it!!
Harriet and her team have been great from the start with their costumer service, extremely helpful throughout. Thank you so much for creating such a beautiful luxurious brand.
24 October 2025
Unprompted review
Reply from Westmorelandcosmetics
Hi Emma
Thank you so much for your wonderful review! We are delighted to hear that both you and your clients are enjoying the Glass Gel system and that the packaging and overall experience reflect the luxury feel we aim to deliver. Your kind words about our customer service truly means a great deal to us. We are so grateful for you support and look forward to seeing your beautiful work with the Vanilla Gloss range🤍
Absolutely beautiful products
Absolutely beautiful products ! I was fortunate enough to spend the day with Harriet herself and learn the correct way to apply the gels and prep for them , they were so easy to use and really are like “glass”.
You can tell how much time and effort has gone into perfecting this brand as there is nothing else like it. I don’t think I ever want to use another gel system again because this one ticks every box!
27 October 2025
Unprompted review
Reply from Westmorelandcosmetics
Hi Emilia
Thank you so much for your beautiful review. We are so happy to hear you enjoyed spending the day with our founder, Harriet. Our masterclasses are such a lovely way too learn the system and pick up all of Harriet’s expert tips✨
Hearing how much you appreciate the quality and care behind our products truly means the world to us. We can’t wait to see all the stunning manicures you create🤍
I have just received my order and the…
I have just received my order and the quality of these products is next level. I can’t wait to start using on my clients 🤍
29 October 2025
Unprompted review
Reply from Westmorelandcosmetics
Hi Halle, thank you so much for your lovely review! We are so happy to hear you are impressed with the quality. We can’t wait to see you share your clients results - feel free to share your work and tag us on socials so we can show our support🤍
Credit to two girls just trying their best!
Very excited to receive my order! I have no doubts these products will be simply exceptional and totally worth the wait.
28 October 2025
Unprompted review
Reply from Westmorelandcosmetics
Hi Jessica
Thank you very much for the gorgeous review and for cheering us on it truly means everything to us! We cannot wait for you to receive your order - we know you will love it🤍
If you would like any tips or shade advice head to our socials! Enjoy and feel free to share of tag us in your posts, we would love to see your results✨
DO NOT USE
DO NOT USE! If I could give no stars I would. Like everyone else, false promises of delivery time and time again. Harriet herself promised me delivery today and when nothing arrived and I asked for the order to be cancelled they were amazingly able to do that, despite the fact I was promised delivery today, clearly that was an untruth. Have requested a refund and sincerely hope this comes through or I will be escalating. There has been no transparency and I have had to chase over and over again for an update. A month for a nail polish is ridiculous. I will never use this company and I would strongly recommend you don’t either. At the end of the day it’s the delivery of a cosmetic, not splitting the atom!
They are busy posting influencers receiving their freebies whilst the paying customers are left waiting.
24 October 2025
Unprompted review
Reply from Westmorelandcosmetics
Hello Hannah
Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience and completely understand your frustration.
We appreciate your comments regarding communication and delivery times. Unfortunately we experienced unforeseen delays following launch, which impacted dispatch and our customer response times. We have taken necessary steps to resolve these issues and implemented clearer processes to improve transparency moving forward.
We would also like to clarify that all customer orders are fulfilled in order they are received - no orders have been prioritised over others. We value every customer equally and we are committed to providing the same level of service to all.
We can confirm that your refund has been processed and we are genuinely sorry for the inconvenience. Your comments are very important to us as they help us improve our service for all customers.
Kind regards
Customer Support @ Westmoreland Cosmetics
And the delivery saga continues
And the saga continues. First it was 10 to 14 days for delivery, then 16 days, then the shipment will take place Monday/Tuesday from a personal message by Harriet herself. Now it's all being sent Wednesday from the warehouses. Admittedly we do not know which Wednesday they are eluding too. Could it be a Wednesday in October or November or December. Have emailed a complaint. Email back was they would be in contact in two to three days. God forbid we may take them away from packing! If only they had kept everyone informed, multiple posts updating on the issues, maybe we would have some sympathy, but communication has been non existent. If you take money from people and then go silent what are we all supposed to think.
22 October 2025
Unprompted review
Reply from Westmorelandcosmetics
Hello
Thank you for taking the time to share your detailed feedback. We completely understand your disappointment regarding the delays.
We also appreciate that you feel there has been a lack of communication. Please know that we have done our very best to keep customers informed as we worked through unexpected issues that were unfortunately beyond our control.
As a new business, we have experienced some teething issues during our launch period and we are grateful for the grace and understanding of our customers have shown as we navigate these challenges. We are pleased to confirm that any outstanding orders are now being fulfilled and processes have been improved to prevent future disruption.
Kind regards
Customer Support @ Westmoreland Cosmetics
Disgraceful delivery delay
I ordered as soon as the site went live. Still no sign of my order. The company should not have launched if they couldn’t fulfill the orders. It’s about time they reacted by emailing waiting customers and refunded delivery costs.
20 October 2025
Unprompted review
Reply from Westmorelandcosmetics
Hello
We are very sorry for the delay and we completely understand how disappointing this is. The issue has been full resolved and all outstanding orders will be dispatched by the end of the week. We appreciate your patience and truly apologise for any inconvenience caused.
We take on board all of your feedback, to help us continue to improve our service.
Kind regards
Customer Support @ Westmoreland Cosmetics
DO NOT ORDER anything from this…
DO NOT ORDER anything from this company! Ordered end of September, was told 10-14 days delivery after complaining although its actually been 16 days. I have demanded a refund otherwise I will take it further and go to small claims if I have to.
20 October 2025
Unprompted review
Reply from Westmorelandcosmetics
Hello Katie
Thank you for taking the time to share your feedback.
We are sorry to hear that your experience did not meet expectations. Your comments are greatly appreciated and will continue to help us improve our process and service going forward.
Kind Regards
Customer Support @ Westmoreland Cosmetics
My experience is very similar to the…
My experience is very similar to the others on Trustpilot. Immediately ordered several bottles of nail polish…paid for delivery…didn’t get a confirmation of order notification so eventually managed to contact the company via email.
Was told delivery has been extended to 14 working days due to high demand! Then silence…beginning to think it’s a complicated scam?!…….
Totally unacceptable and such a shame 😳
Sunday 26 October….despite contacting this company AGAIN still nothing…I did receive a friendly email saying how busy they were! But really..unbelievable!
20 October 2025
Unprompted review
Reply from Westmorelandcosmetics
Hello Stephanie
Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience and completely understand your frustration regarding the delays and communication.
We experienced unexpected delays during our dispatch process following launch, which unfortunately was out of our control. Please rest assured this issue has been resolved and all outstanding orders are being fulfilled.
We can confirm that your order has been dispatched and on its way to you (if not already received!)
We sincerely appreciate your patience and support while we have worked through these challenged and we are more than confident that there will be no future issues going forward.
Kind regards
Customer Support @ Westmoreland Cosmetics
An exciting launch, but cannot fulfill demand for product
I was so excited about this launch as I've always wanted to have a Westmoreland manicure but couldn't afford one. As others have said, delivery was £3.99 about 1/4 of the price of one bottle of polish. Tracking said it would be Royal Mail 48 hours so while steep, I thought that was fair given the timeframe.
3 weeks later and I have no update on the order at all, it's not even been shipped yet.
Upon emailing the company, I received a short-toned email stating that they had clearly stated upon order that delivery would take 10-14 working days, which I can't recall or find anywhere and nevertheless, was confused by the tracking time mentioned above and my order time has now passed this estimate anyway.
I understand the company has just launched and I was happy to give a little extra grace because of this, but after 3 weeks with no update for a UK-UK delivery and an unhelpful email from customer services, I am wary of the company's strategy. It seems they don't yet have the infrastructure to support their demand. Their social media showing footage of the team drinking champagne while all the orders roll in fast to their phones is a little rich given how long their customers have been waiting.
19 October 2025
Unprompted review
Reply from Westmorelandcosmetics
Hello,
Thank you for taking the time to share such detailed feedback. We are truly sorry for the delay and any frustration caused during your experience with us.
As a new business, we’ve faced a higher than expected demand following our launch which unfortunately led to delays in dispatch times. We completely understand how disappointing this has been for all of our customers and we sincerely apologise.
Please rest assured that this issue has now been fully resolved - our dispatch times have now been stabilised and all outstanding orders are being fulfilled. We have also reviewed our customer service processes to ensure clearer communications going forward.
We are very grateful for your patience during this period of time and we have taken all of your comments onboard to ensure a smoother customer experience. We are confident your order, if not already, will be dispatched by the end of the week.
Please do not hesitate to reach out should you have any further concerns - we are happy to help!
King regards
Customer Support @ Westmoreland Cosmetics
Who knows if I’ll ever get my order?
I ordered on the 3rd October. I paid for 48 hour express delivery. I still haven’t received my order. When I emailed them, they told me delivery is now 10-14 days. They should refund all express delivery costs as they haven’t delivered that. I’ll never order from here again.
3 October 2025
Unprompted review
Reply from Westmorelandcosmetics
Hello Tara
Thank you for feedback! We are sorry to hear that your experience did not meet expectations. Your comments are greatly appreciated and will continue to help us improve our process and service going forward .
Kind regards
Customer Support @ Westmoreland Cosmetics
Still waiting after three weeks!
Ordered in September and paid for a 48 tracked delivery. Was then told it would be 10-14 day delivery. It’s now three weeks and still no delivery! I’ve requested a refund but she just fobs you off. Awful customer service and not a company to trust.
17 October 2025
Unprompted review
Reply from Westmorelandcosmetics
Hello Julie,
Thank you for taking the time to share your feedback. We are very sorry to hear about your experience with Westmoreland Cosmetics. We truly appreciate your comments and will take them onboard as they help us to continuously improve our services!
Kind regards
Customer Support @ Westmoreland Cosmetics
Two weeks ago I ordered some nail…
Two weeks ago I ordered some nail polish from this brand, with no choice but to pay £3.99 for 48hour delivery via Royal Mail.
The delivery never came.
The only way of tracking was via a very intrusive app which I was forced to download, but then deleted as it wanted access to all of the data on my phone (!)
I have tried to contact the company twice, but they are blanking me.
DO NOT ORDER FROM THESE PEOPLE.
28 September 2025
Unprompted review
Reply from Westmorelandcosmetics
Hello JL
Thank you for taking the time to share your feedback! We are so sorry to hear you have been unhappy with our service.
We understand that the unexpected delays have caused an inconvenience and we truly appreciate your patience. This issue has now been resolved and we can confirm all orders will be fulfilled by the weeks end!
Please be assured that we take all feedback on board and will review our process to help with prevent any future issues.
If you do have any further questions or concerns, please do not hesitate to get in touch - we are always happy to help!
Kind regards,
Customer support @ Westmoreland Cosmetics
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