Westmorelandcosmetics Reviews 

98
•
TrustScore 3 out of 5

2.9

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Review summary

Created with AI, based on recent reviews

Looking at 98 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently praise the stunning glass finish of the nail polish, noting that the luxurious packaging design makes purchases feel exceptionally special and unique. People also appreciate the beautiful color palette, describing the formula as smooth, glossy, and very easy to manage during home application. Some reviewers were not happy with the lengthy delivery times, experiencing significant shipping delays and frustrating communication regarding their incoming packages. Conversely, a small portion of people felt that the varnish was streaky, peeled off within hours, or remained tacky and failed to dry properly.

What people talk about most

Product

Customers consistently note ambiguous experiences with product, often praising the beautiful shades and... See more

Quality

Users describe ambiguous interactions with quality, as many reviewers praise the stunning packaging, gorgeous... See more

Delivery service

Clients share ambiguous opinions on delivery service, with some reviewers praising the fast, prompt shipping... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with some consumers praising fast shipping and... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with many consumers expressing frustration over... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Nail Polish: Lovely colour and finish HOWEVER Despite correct nail prep and degreasing before application the polish lasted less than 24 hours! Product lifts and peels- I bought the base an... See more

Rated 1 out of 5 stars

Made in china, hence why it took one month to arrive, snotty responses from the “customer service” team and poor comms The only positive reviews on here are from the PR crew who got first dibs. The... See more

Company replied

Rated 1 out of 5 stars

In addition to the shockingly bad delivery time and rude email from customer svs- which went unexplained despite a heavy SM campaign- the product itself is terrible. I have done my own nails at home-... See more

Company replied

Rated 1 out of 5 stars

The packaging, bottle, and logo are all luxurious which is to be expected given the premium price point. Unfortunately, the varnish itself is very poor quality. The colour is inconsistent depending on... See more



Contact info

2.9

Average

TrustScore 3 out of 5

98 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 26% of negative reviews

Typically replies within 1 week

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2.9

All reviews

(98)

98 reviews in the last 12 months

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Rated 5 out of 5 stars

Amazing products and great…

Amazing products and great application!! I love it. I also think as a brand community they are creating is really good, re sharing work on instagram. And an online materclass that really did help with the application. Well done on a great product xx

19 February 2026
Unprompted review
Rated 1 out of 5 stars

Awful quality

Awful quality, wish I had read the reviews before ordering!!! It's super streaky! Beautiful packaging that's it.

8 February 2026
Unprompted review
Rated 1 out of 5 stars

DISAPPOINTED - NOT AS DESCRIBED

Wish i'd read these reviews before i bought
base coat, top coat and 2 colours
Top coat stayed tacky for hours and left with no shine and not a great finish, which is not as described on the website " super glossy"
then several nails peeled off the next day
Messaged company and like many others -no reply

finally received a reply from customer service and was given a full refund - so thank you (its such a shame as the colours are beautiful)

3 February 2026
Unprompted review
Rated 1 out of 5 stars

What an appalling service I’ve had with…

What an appalling service I’ve had with this company. I accidentally ordered the wrong item I ordered the polish instead of the gel. I emailed the company immediately to request that the correct item was sent out, unfortunately it wasn’t which I understand. I then asked how I can return so that I can swap the brand new UNOPENED polish for the gel and was told I can’t.

Honestly for a new company the customer service is beyond shocking. I’ve paid £20 for a nail varnish that is no use to me as I wear gel and I’d bought it as a little treat to myself.

The company are refusing my return so I have raised a charge back with my bank to get a refund as that is also refused.

Absolute scam company, anyone who runs a business in such a way is destined for failure, as the other reviews on here confirm.

24 January 2026
Unprompted review
Westmorelandcosmetics logo

Reply from Westmorelandcosmetics

Hi Amy

We’re really sorry to hear that you feel disappointed with your experience. As a cosmetics company, our no returns or refunds policy is clearly outlined in our Terms & Conditions on our website and is in line with industry standards for hygiene and safety reasons.

Unfortunately, once an order has been placed we’re unable to exchange or accept returns for cosmetic products, even if unopened. This policy is in place to protect all of our customers and is consistent with many other beauty brands.

We do understand how frustrating it can be when an incorrect item is ordered, and we appreciate your feedback. However, we always encourage customers to double-check their orders before completing checkout, as stated in our policies.

Thank you for taking the time to share your experience

Rated 2 out of 5 stars

Second time around

I have used the nail glass polish on it's own and then with the base polish and it peeled off so quickly. I am now using base, polish and am including the top coat and am truly hoping that this works. I will update tomorrow.

22 January 2026
Unprompted review
Rated 1 out of 5 stars

Just applied this polish

Just applied this polish, cleaned nails thoroughly, bought two colours, applied one very streaky (base underneath) applied 2nd coat, streaky, applied top coat, just basic. I then tried second colour to test application and the exact same thing happened, streaky. I’ve bought Chinese nail varnish on a well known website for a couple of pounds a bottle, way in front of this overpriced and over wrapped product,
So sick of trying nail products that do not do as they say and this one was particularly rubbish. Have not contacted company as other reviews say waste of time so I have to write another one off to experience.
DO NOT BUY ITS A CON

20 January 2026
Unprompted review
Rated 1 out of 5 stars

SCAM

Paid money.
No order delivered.
Chased in many ways. No response.No contact number - speaks for itself. Woman is a thief! Took my money didnt supply goods. Scam. From other reviews seems like it's rubbish anyway. Still want courtesy of response...

17 January 2026
Unprompted review
Rated 1 out of 5 stars

Poor quality

Poor quality
Exactly as the other reviews state. I thought it way my application however I've had the (regular) polish applied by professionals and it doesn't last longer than 24 hours. Comes off in warm water. It's a dull colour too with no shine

22 December 2025
Unprompted review
Rated 1 out of 5 stars

I really had high hopes having read all…

I really had high hopes having read all the background info. Waited a long time for delivery - they were inundated with orders it seems. Sorry to report it's probably the worst varnish (non gel) that I've used. Thick and gloopy, takes an age to dry and peels within 24 hours. Such a shame -hope they can come up with something better.

17 November 2025
Unprompted review
Rated 1 out of 5 stars

Bought the Glass Polish Top Coat for a…

Bought the Glass Polish Top Coat for a friend of mine. When she applied the polish, she thought it would be special than we found the label "Made in China". For an exclusive brand and product like that, we think it's unacceptable. The product has also a strange smell. There are better products on the market like "Manucurist". Their prices are similar, all produced in France and are TOP Quality.

9 January 2026
Unprompted review
Rated 2 out of 5 stars

Inferior nail product.

Don’t waste your money on this inferior nail polish. Finish looks nothing like the pictures in the advertisement. Very streaky and dull.

22 December 2025
Unprompted review
Rated 1 out of 5 stars

Poor quality product

The packaging, bottle, and logo are all luxurious which is to be expected given the premium price point. Unfortunately, the varnish itself is very poor quality. The colour is inconsistent depending on the amount of product on the brush so there's a lack of uniformity throughout my nails. After a few hours it started to bubble and peel off. This was after using both the bottom and top coat as well as two coats of colour. Really disappointing indeed.

18 December 2025
Unprompted review
Rated 2 out of 5 stars

Nail Polish: Poor quality

Nail Polish:
Lovely colour and finish HOWEVER
Despite correct nail prep and degreasing before application the polish lasted less than 24 hours!
Product lifts and peels- I bought the base and top coats too

For the price I am very disappointed - performed no better than a cheap pharmacy brand!

I reached out to the company for advice on application which they have not replied too

I asked for a refund - they blamed my technique and refused

Over hyped and poor performance - one would expect a nail polish to last normal daily wear and tear for at least a couple of days!

1 November 2025
Unprompted review
Rated 2 out of 5 stars

I’m so disappointed with the nail…

I’m so disappointed with the nail polish after following Harriet for years on instagram I was so excited for this polish but it’s such poor quality. I’ve tried it several times before leaving this review and tried doing the thinniest coats possible, and leaving it to dry for a least 3 hrs before going to bed and still wake up with indents in it. Also I would have thought the brush would be better as it’s been designed by Harriet but apart from a pretty bottle I just don't feel this is a great product. I’ve used many brands of polish and had high hopes with this with Harriet’s high end manicures but I’ve gone back to my trusted Chanel/essie/manicurist for colour and cnd vinylux topcoat. It’s a shame but with the long wait for delivery and the poor quality of product I wouldn’t purchase again.

7 December 2025
Unprompted review
Rated 1 out of 5 stars

Shockingly poor quality …

Harriett is the best so was so excited to hear of her products. So sad ; the nail polish is awful ; thick from the first application. Did she not test it before launching ? Cannot even apply it. A total waste . Cannot understand this …

6 December 2025
Unprompted review
Rated 1 out of 5 stars

Really disappointing quality

Really disappointing quality. The nail polish absolutely does not give the stunning glass effect that's all over their social media promos. I've been painting my own nails for 30 years, I know how to prep and make sure they're clean and dry and free of other product, to keep the layers thin and let them dry between coats. The colours are streaky, the top coat takes FOREVER to dry and still feels sticky the day after. No shiny, glossy finish here, it is dull almost immediately. It was not worth the four week wait for delivery and certainly not the price tag.

1 November 2025
Unprompted review
Rated 1 out of 5 stars

Awful product

Phew so glad it’s not just me! Ordered the normal varnish and experienced everything the one star reviewers are mentioning. I even asked my beautician who has been doing manicures for over 30 years to show me where I was going wrong - nope she couldn’t make it work either. Love the excellent reviews - mention ‘Harriet’ and so many superlatives, must have swallowed a dictionary and methinks they protest too much?!

1 December 2025
Unprompted review
Rated 1 out of 5 stars

Peels off within a few hours

Peels off within a few hours. Love the branding and the colours, but even though i've followed the instructions to a minute level of detail, the polish just peels off your nails in one go. I feel like I was sucked in by the cool girl branding and have just wasted my money! I love the colours, and it looks great, but honestly starts flaking and peels off within hours. I haven't had any issues with the top coat not drying, I just make sure I don't rush it. I received the set (base, polish and top coat) and have used about 4 times, hoping each time it will be a different result, but yeah, completely pointless nail varnish that looks amazing for 5 minutes then peels off.

24 November 2025
Unprompted review

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