I purchased a honey mod from them at the end of 2025 and had been pretty happy. I decided to upgrade and because I liked three first item I bought, I upgraded to their wax mod. The item arrived... See more
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I placed an order on November 1st and it has not yet shipped. I’ve emailed customer service twice and have not received a reply even though it states that you should receive a reply within 12 hours.... See more
Company replied
Love the waxmaid pipe we bought. However, when ordering the replacement bowls, two out of four have already broken. The original that these replaced lasted months. Not sure if there was a shift in man... See more
Company replied
Waxmaid has the hook up on amazing silicone pipes. We scored a Crystor S that's absolutely blazing! It had an ice catch a double percolator system and was made from platinum cured silicone. It had a r... See more
Company replied
Company details
Written by the company
Waxmaid is the world's 1st durable silicone water pipe USA brand since 2016, offering smoke water pipes, hand pipes, nectar collector, blunt bubbler and accessories we designed.
Contact info
GOOCIG INC. 327 N 1ST ST APT B, Alhambra CA 91801, USA, 91801, California, United States
- (502) 414-1786
- service@waxmaid.com
- waxmaidstore.com
2.6
Poor
220 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Reply from Waxmaid
Hello, Michael,
I'm sorry about your feedback, had you contacted our service team? If it is real like what you say, I will help you? I need to check if it is real, need confirm with our service team. Pls copy your troubles to service@waxmaidstore.com
Waxmaid Service Team
Came fast and packed nice
27 February 2021
Reply from Waxmaid
Hello, Tdawg,
Thanks for your review and love! I'm glad that you like it. Your satisfaction is our mission. We will do better in the future, good products& high quality are important for our customers.Besides, every product in on 15% off when you use code-"NJ3",please keep on.
Waxmaid Service Team
I love their products
I love their products. Their silicone bowls are my favorite really preserves the product with minimum waste. My last piece from them was my favorite water pipe I’ve ever used, it was the 4 in 1 silicone water pipe. Unfortunately the piece was stolen from me so haven’t been able to have the experience in a while. I recommend this website to all my friends and I can’t wait till they come out with knee products!
26 February 2021
Reply from Waxmaid
Hello, Evelyn,
Thanks for your review and love! I'm glad that you like it. Your satisfaction is our mission. We will do better in the future, good products& high quality are important for our customers.Besides, every product in on 15% off when you use code-"NJ3",please keep on.
Waxmaid Service Team
Needs to work on emailing people back
Needs to work on emailing people back, i ordered the wromg size of the product and they will not respond at all.
25 February 2021
Reply from Waxmaid
Hello, Cody,
I'm sorry about your feedback, had you contacted our service team? If it is real like what you say, I will help you? I need to check if it is real, need confirm with our service team. Pls copy your troubles to service@waxmaidstore.com
Waxmaid Service Team
🔥🤍🥳
Arrived earlier than expected! Super satisfied, came in great condition- I have already recommended and purchased as gifts for others !
24 February 2021
Reply from Waxmaid
Hello, Nena,
Thanks for your review and love! I'm glad that you like it. Your satisfaction is our mission. We will do better in the future, good products& high quality are important for our customers.
Waxmaid Service Team
Reply from Waxmaid
Hello, Ian,
Thanks for your review and advice! I'm glad that you like it. We will do better in the future, good products& high quality are important for our customers. Besides,everything is currently on sale , we have 20% off sitewide code-"LVEARES", pls keep on.
Waxmaid Service Team
Nice product
23 February 2021
Reply from Waxmaid
Hello, Customepaul,
Thanks for your review and advice! I'm glad that you like it. We will do better in the future, good products& high quality are important for our customers. Besides,everything is currently on sale , we have 20% off sitewide code-"LVEARES", pls keep on.
Waxmaid Service Team
Really great customer service and quick…
Really great customer service and quick responses!
23 February 2021
Reply from Waxmaid
Hello, Alec,
Thanks for your review ! I'm glad that you like it. We will do better in the future, good products& high quality are important for our customers. Besides,everything is currently on sale , we have 20% off sitewide code-"LVEARES", pls keep on.
Waxmaid Service Team
Great product and received fast!
Great product and received the order fast! Love the the thickness of the silicone as well as the draw from the piece. Would definitely recommend!
22 February 2021
Reply from Waxmaid
Hello, kyle,
Thanks for your review and advice! I'm glad that you like it. We will do better in the future, good products& high quality are important for our customers. Besides,everything is currently on sale , we will have 20% off sitewide code-"LVEARES", pls keep on.
Waxmaid Service Team
Great product!
21 February 2021
Reply from Waxmaid
Hello, DBT,
Thanks for your review and advice! I'm glad that you like it. We will do better in the future, good products& high quality are important for our customers. Besides,everything is currently on sale , we will have 20% off sitewide code-LVEARES, pls keep on.
Waxmaid Service Team
Great bong for backpacking if you don’t mind the price
I bought the glow in the dark collapsible bong. It kick ass I take it hiking and camping. I even use it at home. I like how it bends so when I’m reclined I can still watch TV 🤣
Easy to clean but I recommend you cut the diffuser on the female stem. So there’s less pressure and the bong does not collapse when you draw from it. It also makes snapping bong loads easier. Before I cut it the hole would get clogged with a ash.
Other than that perfect travel mini bong.
I still think they should lower the price $55 for the silicone bong is way too expensive and I wouldn’t of bought it if I wasn’t looking for a lightweight bong for backpacking
16 February 2021
Reply from Waxmaid
Hello, Anthony,
Thanks for your review and advice! We will do better in the future, good products& high quality are important for our customers. Besides, Valentine's Day is around the corner, we will have 20% off sitewide code, pls keep on.
Waxmaid Service Team
Terrible experience
I placed an order for a bubble and the package was halted by Waxmaid before it got to me. I asked them to allow it to be delivered only to get no reply and no bubbler. I have no idea why I'm not allowed to receive my package, but this is completely unacceptable.
11 February 2021
Reply from Waxmaid
Hello, Mario,
Had you contacted our service team? If it is real like what you say, I will help you? I need to check if it is real, need confirm with our service team. Pls copy your troubles to service@waxmaidstore.com
Waxmaid Service Team
Order arrived fast in perfect…
Order arrived fast in perfect condition. Quality piece that's the perfect size to hold and still get huge rips!
10 February 2021
Reply from Waxmaid
Hello, Bong Collector,
Thanks for your review! Valentine's Day is around the corner, pls follow us to get your latest news. Meanwhile, Waxmaid Ares Dab Rig is popular in customers, designed for you to get the best wax consumption experience possible, no matter who a new or experienced dabber.
Waxmaid Service Team
I have several days waiting for the…
I have several days waiting for the tracking number. I even opened a case with Paypal. Nobody answers the messages
10 February 2021
Reply from Waxmaid
Hello, Moises zorrilla,
Your order is fraud order, we had contacted you so many times but failed. You provide wrong number and wrong address. 8400 nw 25 th many people had cheated by this cheating address, so if you need help, pls ask help from shopify store, I'd love to help you.
Waxmaid Service Team
Products never disappoint and when it…
Products never disappoint and when it comes to customer service Wax Maid is always there for their customers!
9 February 2021
Unprompted review
Reply from Waxmaid
Hello, Ez Sand,
Thanks for your review! We will do better in the future, good products& high quality are important for our customers. Besides, Valentine's Day is around the corner, we will have 20% off sitewide code, pls keep on.
Waxmaid Service Team
Recently purchased for the first time
Recently purchased for the first time. I fell in love with the glow in the dark 4 in 1 silicone bong on the website and so I purchased it. So far the only negative I have is, it has a very strong smell and taste. I have never had another silicone bong have a taste as this one has. It’s very off putting. I have cleaned it throughly with different methods to know avail. Otherwise it’s nicely made and works very well.
8 February 2021
Reply from Waxmaid
Hello, Jessica,
Thanks for your reply! There are some ways to clean up the silicone, the smell of silicone can be washed up. If you still have doubts, pls send email to : service@waxmaidstore.com There are someone will help you. Besides, Valentine's Day is around the corner, pls follow up us to get the latest news.
Waxmaid Service Team
Great experience all the way across the…
Great experience all the way across the board: great selection, easy ordering, good deals, easy checkout, fast delivery and quality product. Love my bong! I would recommend Waxmaid for sure.
7 February 2021
Reply from Waxmaid
Hello, Sarah Polk,
Thanks for your review! I am glad that you really our products and service, thank you. Besides, Valentine's Day is around the corner, pls follow up us to get the latest coupons.
Waxmaid Service Team
My Glass Piece Came Completely…
My Glass Piece Came Completely Shattered, Like Somebody Was Stomping On It Or Something, There Was Little To No Protection In The Parcel They Sent
7 February 2021
Unprompted review
Reply from Waxmaid
Hello, Leah Miller,
Thanks for your review. Glass is fragile piece, so everytime you use it, must be careful. Besides, actually we will have protection in the parcel to protect glass. If you still have doubts, pls contact our service team: service@waxmaidstore.com There are someone will help you.
Waxmaid Service Team
4 n 1 must have
My husband already had one I love it so much i had to get my own!!!! You can do everything this it! You won't have to buy another unless you just want to!!! Must have! Highly recommend! You will not be disappointed!
6 February 2021
Reply from Waxmaid
Hello, Mrs.Shirley,
Thanks for your reply! I am so glad that you love it, valentine's day is around the corner, worth to get yours gift in this special day. We have new-released product recently-Ares and Mini Glass Dab Rig, welcome to have a look at Waxmaid now!
Waxmaid Service Team
I like the idea of the silicone bong…
I like the idea of the silicone bong but in actuality it's not great. The smell is impossible to remove and only gets worse over time. I disassemble and wash after every use and still the smell and taste linger. I have tried every tip on the internet I could find to properly clean my waxmaid and still the smell and taste remain. I finally gave up on it and chucked it in the trash and have gone back to glass. It's definitely a bummer as it was nice to use outside in the winter, but I feel like it was making me sick.
31 January 2021
Unprompted review
Reply from Waxmaid
Hello, April,
Thanks for your review! Actually our silicone adopt medical material, no smell, maybe you need wash them after every use. If you don't know how to wash , pls contact our service team.
Waxmaid Service Team
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