The website is easy enough to use. However I was looking for swimming socks in the search button but want coming up until I called customer service. I hope next time it will be. Smooth shop without... See more
Company replied
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Review summary
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Ordered the electric air pump for inflating Stand Up Paddleboards for beach camp. Simple ordering process with good product description. Watery kept me updated while package was en route. Delivered on... See more
Company replied
product true to the images and assembly straightforward , lots of helpul info , delivery speedy . would have liked a bigger cushion seat maybe , have had to buy one seperately and a bigger ice cont... See more
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Bought a pair of armbands for my 10 year old son with Down Syndrome for holidays and they were absolutely fantastic. They were really sturdy and have lasted the full two weeks which never normally hap... See more
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Company details
Written by the company
Welcome to Watery.ie! EVERYTHING FOR WATER SPORTS ✔ Swimwear ✔ Swimming equipment ✔ Snorkelling ✔ Open Water ❤ 08:00-22:00 customer service ❤ Fast delivery ❤ +300,000 happy customers
Contact info
Ireland
- support@watery.ie
- watery.ie
4.4
Excellent
542 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 80% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Watery.ie
Hello Patricia,
We’re very sorry to hear that you haven’t received your order. That’s of course not the experience we want you to have.
Please send us your order number so we can immediately check the shipment status and see what has happened. We want to clarify this for you as quickly as possible.
With the best swimming regards 🏊
Mikkel / Watery.com
Fast delivery
Speed of delivery, ease of purchase, option to add additional product after checkout, choice of products online.
21 May 2026
Unprompted review
Reply from Watery.ie
Hi Karen,
Thank you so much for your feedback! 😊 We are thrilled that you found it easy to add extra gear after your checkout 🙌 Have a great time in the water! 🌊
Best swim greetings,
Emil / Watery 💙
Do not order from this company
Do not order from this company. Recieved a previously used and unusable snorkel set.
11 May 2026
Unprompted review
Perfect for my daughter for holidays
Perfect for my daughter for holidays, she's delighted and fits perfect
25 May 2026
Unprompted review
Reply from Watery.ie
Hi Sarah,
Thank you so much! 😊 How wonderful that it fits your daughter perfectly and she is happy with it for the holidays. 🌊 We wish you both an amazing trip! 🏊♀️
Best swim greetings,
Emil / Watery 💙
Reply from Watery.ie
Hi Bríd,
Thanks! Great that you like the user friendly bag and its pockets! 😊 Enjoy your trips! 🙌
Best swim regards, Emil / Watery 💙
My go to place for all my daughter's…
My go to place for all my daughter's swimming needs. Beautiful tech suits and prices can't be beaten. Customer service is fantastic, always someone to answer my queries and always promptly. Thank you Watery.ie
13 May 2026
Unprompted review
Reply from Watery.ie
Hi Robyn,
Thank you so much for your kind words! We are thrilled to be your go-to place for your daughter's swimming needs and that you love the beautiful tech suits. 😊 Our customer service team is always here to help out quickly, and your support means a lot to us. We can't wait to see you again! 🙌
Best swimming greetings,
Emil / Watery 💙
Excellent customer service
Excellent customer service. The fastest response to a query I have ever received. Well done! Great to see a company with customers at the centre!
18 May 2026
Unprompted review
Reply from Watery.ie
Hi Caroline,
Thank you so much for your lovely feedback!
It is so amazing to hear that you received such a fast response to your query. We always strive to keep our customers at the very center of everything we do, and hearing this makes our team so happy 😊
We hope you have a fantastic time in the water! 🌊
Best swimming greetings,
Emil / Watery 💙
Easy to order
7 May 2026
Unprompted review
Reply from Watery.ie
Hi Stephen,
Thank you so much for your feedback!
It is great to hear that you found it easy to order from us. We really strive to make the experience as smooth as possible, so you can spend more time in the water 🙌
We hope you enjoy your new gear!
Best swimming greetings,
Emil / Watery 💙
3- 5 Day Delivery Misleading - Expect nearer 2 weeks.
This marketing of delivery dates is very misleading and I have reported this to Competition and Consumer Protection Commission in Ireland. I also paid an extra 3 euro this time for priority packaging which has made no difference what so ever.
13 May 2026
Unprompted review
Reply from Watery.ie
Hello Niamh,
We’re sorry to hear that your delivery took significantly longer than expected and that the priority packaging option did not make a noticeable difference. We completely understand how frustrating that must be, especially when you paid extra and relied on the stated timeframe.
Our advertised delivery estimates are based on normal carrier performance, but that doesn’t change the fact that your experience fell short of expectations. Priority packaging affects how quickly orders are handled in our warehouse, but once the parcel leaves us, delivery speed depends on the carrier. That said, the overall experience is still our responsibility.
Please send us your order number so we can review exactly what happened with your shipment and packaging upgrade. We want to look at the full timeline and ensure we give you a clear explanation.
With the best swimming regards 🏊
Mikkel / Watery.ie
Great find for swim gear!
Easy ordering and quick delivery! Great products too! Ordered toddler swim pants. Excellent and good sizing
3 May 2026
Unprompted review
Reply from Watery.ie
Hi M Rose,
Thank you for the kind words! It's great that ordering was easy and delivery quick. Glad the toddler swim pants fit so well! Enjoy! 🙌
Best swimming greetings,
Emil / Watery 💙
Reply from Watery.ie
Hi Chema
Thanks for the feedback! 🙌
We're so glad to hear that we were efficient and on time. 😊
Have a great time in the water! 🌊
Best swimming greetings, Emil / Watery 💙
The website is easy enough to use
The website is easy enough to use. However I was looking for swimming socks in the search button but want coming up until I called customer service. I hope next time it will be. Smooth shop without calling the customer service services
I also noticed that the sizes especially for the children swimming band are not shown properly. When I rung I was advised to get the children sizes but it came as a small size and my son is a medium. That was disappointing..
Overall quick delivery .. good customer care and smooth transaction
1 May 2026
Unprompted review
Reply from Watery.ie
Hi Teekay,
Thank you so much for your review and for your honest feedback!
It is really great to hear that you found our website easy to navigate and that you experienced both quick delivery and good service from our team. We always strive for a smooth transaction, so I am happy that part hit the mark 🙌 At the same time, I am truly sorry about the confusion with the search for swimming socks and the sizing for the children’s swimming band. It is disappointing when the gear does not fit perfectly for your son, and we definitely want to fix that!
We are already taking your experience to heart and will be looking into our search function and size guides to make them even clearer for the future. If you have not already, please reach out to us again so we can help you get the medium size for your son instead 😊
Best swimming greetings,
Emil / Watery 💙
Amazing experience,great service and…
Amazing experience,great service and seller,best products ever
7 May 2026
Unprompted review
Reply from Watery.ie
Hi Micle Marius! 🙌
Thank you so much for your kind words! We are so happy to hear that you had an amazing experience and liked our products and service. 🌊
We love being able to provide the best equipment for your water adventures! 😊
Best swimming greetings, Emil / Watery 💙
2 life jackets
Excellent product and great delivery turnaround. I would highly recommend this organisation.
7 May 2026
Unprompted review
Reply from Watery.ie
Hi Neil,
Thank you so much for the recommendation! 🙌
It is great to hear that you liked the product and our fast delivery 🚚 We hope you will have some wonderful hours in the water! 🌊
Best swimming greetings,
Emil / Watery 💙
Product was perfect
Product was perfect, also got a mystery gift and it was water shoes that fit perfectly! Thank you so much!
6 May 2026
Unprompted review
Reply from Watery.ie
Hi Cliona,
Thank you so much for your kind feedback!
It's so great to hear that everything was perfect and that the mystery gift water shoes fit you just right! 🙌 We love adding a little extra surprise to the orders, and your feedback truly makes our day. 😊 Enjoy your time in the water! 🌊
Best swimming regards,
Emil / Watery 💙
Great communication re order,along with…
Great communication re order,along with swimming instructions Plus the Mermaid tail is really beautiful Very happy customer 🤩
6 May 2026
Unprompted review
Reply from Watery.ie
Hi Siubhan,
Thank you so much for your kind words!
It’s so wonderful to hear that you love the beautiful Mermaid tail and found the swimming instructions helpful. We really strive to make the communication and experience special from start to finish! 🙌
We hope you have a splashing time in the water with your new gear 🌊
Best swimming greetings,
Emil / Watery 💙
Everything came quick
Everything came quick, very happy with the quality too!
28 April 2026
Unprompted review
Reply from Watery.ie
Hej CG,
Thank you for your feedback! It is great to hear that your order arrived fast and that the quality is top-notch. Have a fantastic time in the water! 🌊
Best swimming regards,
Emil / Watery 💙
Mighty job!!
Delighted with my order for my little girl simple and fast!
She will now put her head in water with new goggles major win😃💪
1 May 2026
Unprompted review
Reply from Watery.ie
Hi Catherine,
Thank you so much for your lovely review!
It is such a major win to hear that your little girl is now putting her head in the water with her new goggles 🙌 Knowing our gear helps build that kind of confidence in the pool is exactly why we do what we do 😊 We hope she has many more amazing hours of swimming!
Best swimming regards,
Emil / Watery 💙
My order went missing and I had to wait a…
My order went missing I had to wait a month until my order investigation had concluded it was missing. I asked for the order to be refunded and Watery could get on with finding it on their own and I could no longer be inconvenienced by a daft policy. This company is not based in Ireland. Even though I had told them not to send it out and just refund me immediately, they didn't read my email and they then proceeded to sent me the item, which I promptly sent back. Yep probably have to wait another month for the refund at this rate.If you want something local and fast delivery don't bother.
21 April 2026
Reply from Watery.ie
Hello Heidi 😊
Thank you for taking the time to explain your experience. I completely understand how frustrating this must have been 💙
Waiting a full month for an investigation to conclude is already inconvenient. If you had clearly requested a refund and asked us not to resend the item, then receiving it anyway would understandably make the situation feel even more frustrating. That should have been handled more carefully.
When a parcel is officially declared missing, we are unfortunately required to follow the carrier’s investigation process before closing the case. However, that should never feel like you’re being ignored or that your request isn’t being read properly.
Since you have now returned the item, the refund should be processed once the return is registered in our system. If you share your order number, we can check the exact status of the return and provide a clear timeline so you’re not left guessing.
We’re sorry this experience didn’t meet your expectations, especially regarding speed and communication.
With the best swimming regards🏊♀️
Mikkel / Watery.com
Great company to deal and we’re very…
Great company to deal and we’re very speedy to respond to email query’s. I bought a baby swim vest and looking forward to using it
20 April 2026
Unprompted review
Reply from Watery.ie
Hi Sarah,
Thank you so much for the lovely feedback! 🙌
It is truly great to hear that you experienced our speedy email support. We always strive to be ready at the keys to help our customers as fast as possible! 😊 We are also so happy that you chose our baby swim vest for your little one.
We hope you have a fantastic time in the water and we look forward to seeing you again soon. 🌊
Best swim greetings,
Emil / Watery 💙
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