Placing orders are easy, and delivery is quick. Had to let customer service know that a packet was missing, when delivery arrived. Package looked as though it had been open. Customer service, on... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Always a great service and so much cheaper than opticians. Jellies need to be less sporadic however
Fast and reliable, used to send pack of sweets with delivery. Not anymore for some reason lol
Have been using vision direct for a few years now. Great serivce ,easy to order and arrived very quickly. Bit disappointed I got no jellies though 😟...
Company details
Contact info
9 Rockhill , Main Street, Dublin, Ireland
- 01 513 4141
- help@visiondirect.ie
- visiondirect.ie
4.4
Excellent
24K reviews
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Placing orders are easy
Placing orders are easy, and delivery is quick.
Had to let customer service know that a packet was missing, when delivery arrived. Package looked as though it had been open.
Customer service, once provided with the order details, were able to confirm that a refund would be issued.
I reordered the missing box, and received it a few days later.
Thank you
11 March 2026
Good quality and it’s arrived very soon
11 March 2026
First class service!
I ordered contact lenses and received them within 48 hours.... easy to order, was able to track their journey and brilliant value for money.... Excellent service!
10 March 2026
Great service - reliable
I have used this company for my contact lenses for years and don’t plan on changing. Great variety at reasonable prices. Deliver in just a few days so handy if you need something relatively last minute.
24 December 2025
A variety of products at very good…
A variety of products at very good prices. And delivery very fast(2-3 days) . I am using their products for years, and I'll continue to do so. They really are the best, hands down
9 March 2026
Great range of products
Great range of products.
Very competitive pricing and fast delivery.
Would highly recommend
9 March 2026
No fuss with long delayed delivery
No fuss with long delayed delivery. I'll be back when my next order is due.
9 March 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Parcel thrown over gate
Only problem is courier driver threw them over gate they had my phone number so could have rang me and I can open gate remotely.ther has been stuff taken from here before.
9 March 2026
Reply from Vision Direct IE
Hi John,
Thank you for taking the time to share your experience with us. We are truly sorry to hear about the way your parcel was delivered. We completely understand how concerning and frustrating it must have been to have your order thrown over the gate, particularly given your previous experience with items being taken. Please accept our sincere apologies for the worry and inconvenience this has caused. This is certainly not the experience we want our customers to have.
We understand that the courier had your contact details and could have reached out to you to arrange a safer delivery. We regret that this option was not taken and that your parcel was handled in a way that did not meet your expectations. Your concern is completely valid, and we appreciate you bringing this to our attention.
Please be assured that your feedback regarding the courier’s handling of your delivery has been noted and will be shared with the relevant team. We continuously work with our delivery partners to ensure parcels are handled with care and delivered securely.
Thank you again for your feedback and for bringing this matter to our attention. We truly appreciate your patience and understanding.
Best wishes,
Vision Direct
Ordered and delivered in 3 days that’s…
Ordered and delivered in 3 days that’s very good service. UPS is the best delivery service so far.
9 March 2026
Great service
Now I know why DE people give “nothing to complain” 5 star reviews. The whole shopping experience is smooth, silent and calm. You pay for your lenses, you get your lenses. You need them fast, they come fast. They’re not lost, overpriced or outdated. No crisis, so no management. If I only had this for every other transaction in life. Thanks.
9 March 2026
Don't have a prescription to buy lenses? Choose Vision Direct!
I always buy my contacts from here because 1. no prescription needed unlike other eye shops 2. fast delivery. I've lately had my contacts delivered within 2 working days. P.S. you get a sweet treat :)
20 February 2026
Unprompted review
Always a pleasure to buy from this…
Always a pleasure to buy from this company.
Highly trusted.
27 October 2025
Always buying my contact lenses from…
Always buying my contact lenses from them and always satisfied
6 November 2025
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