So impressed with the customer service. Delivery was very fast, surpassed my expectations. Haven't tried the wine yet, but I am sure it will be delicious. Thanks Again.
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See what reviewers are saying
I have always had excellent service from your company. However I cannot say the same for your courier.He made no attempt to deliver, only put a card in the letterbox. After calling the company we wer... See more
Company replied
I was disappointed to have a delivery problem, 2 cases delivered and charged, instead of one. But what really annoyed was the difficulty in contacting vine on line ,particularly by telephone. The... See more
Company replied
I purchased a dozen mixed wines and two days later they arrived on my doorstep. I live outside the Auckland metropolitan area so the service you give is the best and I also have the added bonus of a t... See more
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Company details
Written by the company
Vineonline is a passionate bunch of wine lovers, craft-beer devotees, a few old-fashioned members, and some who even solely order low-alc bevvys. Vineonline has every corner covered, with extensive knowledge and they aren’t ashamed to share it. Vineonline is your one stop shop when it comes to all things wine, spirits and beer. You can count on them to help you skip those in-store queues and deliver value, convenience and delight right to your door, for any occasion. Vineonlines aim is to make the journey as easy for you as possible. If you like to curate your own boxes or if you want to pick from one of their curated subscriptions - when life gets busy you can even skip, to suit you. From their personal wine advisors for those times you’re unsure about what drop is the perfect accompaniment for an occasion to ordering drinks for your business - they have people, just a call away. So stay a while, shop the brands you know and love, or be inspired by their wide range of world-wide award winning drops.
Contact info
8/4 Williamson Avenue, Grey Lynn, 1011, Auckland , New Zealand
- 0800809463
- info@vineonline.co.nz
- vineonline.co.nz
4.4
Excellent
7K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Very Impressed
So impressed with the customer service. Delivery was very fast, surpassed my expectations. Haven't tried the wine yet, but I am sure it will be delicious. Thanks Again.
5 June 2025
Unprompted review
Reply from Vineonline
Hi Gary,
Thank you for your amazing feedback, we're so pleased your shopping experience with us was such a positive one! We hope you enjoy your order!
Worst experience ever and will not use…
Worst experience ever and will not use again.
Took a week to get hold of someone to answer question as went to a bank transfer not sure why or how.
After 2 weeks of chasing got someone.
Then I put in wrong code but notified company phone and 3 emails.
Just received a reply today saying why it 8s late when I have already received it.
Top ot of they put wrong address thankfully postie rural knows us.
I advise not to use this company
2 April 2025
Unprompted review
Reply from Vineonline
Hi Leigh, thank you for your feedback.
We're sorry you haven't had a positive shopping experience with us. Your email was responded to the day it was received, which was the day you called us, which was 14.04.2025, the day your orignal order was placed. Two days later you advised you'd make the payment on either the 16th or 17th, and duly confirmed payment had been made on the 17th (the day before Easter weekend), but without any reference details. Our accounts team located a payment without a reference number, from an account with a different name to yours, which we then had to check with you, to see if this was your payment.
Despite these delays and the long weekend we were able to process your order on the 24th, using the address you originally entered when placing your order and can see this has now been delivered. While this has not been the most straightforward of experiences, and definitely not the norm, we trust you enjoy the wine and will consider shopping with us again.
Very poor service and lack of…
Very poor service and lack of communication when my wine order never made it to its destination, due to being damaged! No offer of compensation, quite frankly appalling customer service. It’s been 2 weeks and my order has still not been delivered!
DO NOT USE THIS COMPANY!!
27 February 2025
Unprompted review
Reply from Vineonline
Hi Usha, thank yo ufor your feedback. In order to fully investigate the events leading up to this, could you kindly contact our customer service team with your email address and order number? We have been unable to locate you using your name as it appears in this review.
Cheers, Vineonline
Disappointing Delivery - read others review before purchasing
Made an order on 2/12/24, after 10 working days, still have not receive my parcel and I am based in Wellington. Lack of communication, I will have to email and call them for an update. Did not receive my tracking number for my first parcel that they claimed was "delivered" but got damaged. Needed the parcel as Christmas present for boss who has now finished work for the year. This is so disappointing. Do yourself a favour, read others review before purchased, buy at your own risk.
Update: Delivery did not make it because they have now 2 bottles "out of stock", was offered bottles of higher value when I called them on 23/12, but will not make it before Christmas. No communication before that. Wonder why they haven't offer me that earlier and get the delivery going? Asked for a full refund. Real disappointed and shocked with the service. What a joke.
Update: Was promised a full refund and still have not received. This is turning into a nightmare.
2 December 2024
Unprompted review
Reply from Vineonline
Hi Shu, thank you for your feedback and call this morning.
We do our best at all times to get orders out the the door as quickly as possible. With circumstances beyond our control - high volumes of orders which caused minor dispatch delays, staff absence due to sickness - we have been challenged in all areas over the past week and a half.
The delivery email you received was triggered by your damaged order being received back in our warehouse. We are aware of the confusion that this email can caused, however as this particular email is controlled by New Zealand Couriers We're deeply sorry that two of the items ordered were out of stock, and were more than happy to replace these with items of a higher value. As our stock is shipped from Auckland, we could not guarantee delivery to Wellington by tomorrow. We also did not want to get your hopes up by advising the order would arrive tomorrow, only for it not to happen, as explained to you over during our call, and this you accepted.
As requested, we have now refunded you in full.
I always enjoy your service and your…
I always enjoy your service and your professional advice on choices. The variety of products is always a pleasure and the delivery has never let me down.
24 June 2024
Unprompted review
After 1 month I have received only part…
After 1 month I have received only part of my order. After me chasing up via several emails I have had 3 separate deliveries of parts of the order with no explanation at all about why the order was still not delivered complete. No communication that has not been instigated by me. Poor delivery tracking. I still have wine I did not order and no indication I will ever receive what I did order. This company has no business being in wine delivery IMO. Lesson learned. Never again.
18 July 2024
Unprompted review
STupdily made a second order before the…
STupdily made a second order before the first one was delivered. I'm still waiting on the first one, over a week later, I live in Christchurch, I understand that's the South Island but seriously, if my cat food can come from Hastings in 3 days, why cant my wine arrive in a week. the lack of communication is astounding, apart from telling you when you have paid nothing! I got no tracking email, nothing. I wonder if either of my orders will ever turn up, given some of the other reviews, I expect little if any effort to actually deliver it and this shift worker will spend ages chasing it up. Very disappointing. Expensive lesson to learn
26 May 2024
Unprompted review
User experience 0/10
I ordered on 10 February two boxes of RTDs. These arrived and one was wrong. I emailed using the "contact" section on the website 14 February. 26 February I had heard nothing, so I called and spoke to a very frazzled women who apologised and couldn't find my email anywhere. She said she would ship my correct product, send me a courier ticket to send the wrong product back and give me a discount on my next order but that I would need to drop the wrong product at a store in town as I am rural. I waited and didn't hear about next steps until I got an email from someone 4 March saying that they understood I "wanted to return wine" which isn't correct. The email included a return form, and instructions on how to return my incorrect product indicating if I didn't have a courier ticket that was okay and the courier would know what to do. And I waited for my correct product to arrive. Between 4 March and 11 March there were several emails to indicate I had not received the correct item yet and was still waiting. This was not sent until 13 March and a 10% discount given for compensation for waiting over a month for the correct item and needing to drive 15 min into town to drop off the wrong one. 15 March when the correct item arrived I emailed again to indicate my frustration with having to return a $24 product, having wasted my time and energy getting this far and all for 10% I will NEVER use and will be encouraging others to avoid this business. I havent received a reply to this email. 20 March I was able to drop the incorrect item into the shop in town that was given to me. I did so with no courier ticket as I never received one and was told the courier would know what to do. 21 March the courier called me to ask about the item not having a ticket and I explained this was what I was told to do. They told me they would sort this with vineonlone. Less than 3 hours later an email arrived with a courier ticket that said it would be picked up FROM MY HOUSE. Saving me a trip into town. This was obviously only instigated by the courier calling them. I will not be purchasing again, and will be telling anyone who will listen how it took me a month and a half to solve a $24 problem. Wish I had never told them my order was wrong and just kept the wrong item it would have been easier than performing unpaid work for them. Disgusting.
10 February 2024
Unprompted review
Reply from Vineonline
Hi Brooke, thank you for your feedback. Excellent service is very important to us, and we can see we have failed on this occasion, for which we are deeply sorry. If a customer in non-urban or rural, our couriers require that anything that is being returned, is dropped off at their local drop point. This is because a third party service is used to deliver the freight from the New Zealand Courier depot to a rural address, this we have no control over. The driver you encountered was obviously going above and beyond the Company's normal practice and we have not encountered this particular scenario before. The discount you were offered, was done so by way of honest apology Brooke, and we appreciate the frustration you have experienced.
was charged twice for the same…
was charged twice for the same delivery, freight company won't delivery this year i have to collect from them.
20 September 2023
Reply from Vineonline
Hi Simon,
I'm sorry to hear about the double charge and the delivery delay. Please accept our sincere apologies for any inconvenience you've experienced. We take this matter seriously and will investigate and resolve it promptly. We'll ensure that you are refunded for the double charge and assist in expediting the delivery or arranging for a convenient collection. Thank you for bringing this to our attention, and we appreciate your patience while we resolve the issue.
on time and easy
on time and easy. My only comment for the Platinum wine was I didn't know what wine I was receiving from the comm's I received. Unless I missed something.
14 September 2023
Reply from Vineonline
Hi There,
Thank you for your feedback! We're pleased to hear that your order arrived on time and that you found the process easy. We apologize for any confusion regarding the wine communication. We'll review our messaging to ensure it's clearer in the future. If you have any questions or need further information about your wine selection, please feel free to reach out, and we'd be happy to assist. Enjoy your Platinum wine!
I was informed of the order and what I…
I was informed of the order and what I was getting well in advance. I was told when it was dispatched so I knew to expect it.
21 September 2023
Reply from Vineonline
Hi There,
Thank you for your feedback! We're pleased to hear that our communication and notifications about your order met your expectations. Keeping our customers informed is a top priority for us. If you have any more questions or need further assistance, please feel free to reach out.
Very good service
22 September 2023
Reply from Vineonline
Hi Roy, Thank you for your kind words! We're thrilled to hear that you had a great experience with our service. If you ever need assistance in the future, please don't hesitate to reach out. We're here to help.
My first order it came very quickly and…
My first order it came very quickly and is realy great, will be ordering again.
25 September 2023
Reply from Vineonline
Hi Mary, Thank you so much for your positive feedback! We're thrilled to hear that you enjoyed your first order and the quick delivery. Looking forward to serving you again in the future. Cheers, Vineonline!
Has not been delivered
25 September 2023
Reply from Vineonline
Hi Kerry, I understand your concern, and I apologize for any inconvenience you've experienced. Our records indicate that your order has indeed been delivered, but there have been some delays with NZ Couriers. Sometimes, tracking information can take a little time to update. If you still haven't received your order or have any further questions, please let us know, and we'll be happy to assist you in resolving this matter. Your satisfaction is important to us, and we're here to help ensure you receive your order as soon as possible. Thank you for your patience.
Good quality and variety of wines
Good quality and variety of wines, many of which are not seen in the region, delivered to your property at competitive pricing.
21 September 2023
Reply from Vineonline
Hi there, Thank you for your awesome feedback! We're delighted to hear that you're enjoying our selection of wines. Bringing unique and high-quality options to your door is what we love to do. Cheers, Vineonline!
Great value for brilliant wine.
20 September 2023
Reply from Vineonline
Hi Denise,
Thank you for your kind words! We're thrilled to hear that you enjoyed our wine and found it to be of great value. Cheers to more fantastic sips in the future! If you ever need more recommendations or have any questions, feel free to reach out.
Good on line.
Easy to order online, would have been helpful to have more info on wine in mixed boxes.
19 September 2023
Reply from Vineonline
Hi Joy, Thank you for your feedback and suggestion! We're glad ordering was a breeze and will definitely consider providing more detailed info on our mixed boxes in the future. Cheers, Vineonline!
Easy to order and arrived quickly.
23 September 2023
Reply from Vineonline
So wonderful to hear. Thank you for shopping at Vineonline
Great service and excellent product
Great service and excellent product at competitive prices
25 September 2023
Reply from Vineonline
Thanks for the review Stu! We try to make sure our service and products are competitive and we're glad to hear we've hit the mark!
System Gremlins…
There is nothing wrong with the product or delivery system. What rankles is that is an automatically generated subscription order and for some reason it was generated twice. that then took some administration to get one order cancelled and refunded. Now I see the same has happened with this review request, generated twice. There is a gremlin in the system and I am getting peeved.
24 September 2023
Reply from Vineonline
Hi Ron
We apologize for the inconvenience you've experienced with the duplicate subscription orders and review request. We take this issue seriously, and we're actively investigating the source of the problem to ensure it doesn't happen again. Your feedback is valuable, and we appreciate your patience as we work to resolve this issue. If you have any further concerns or questions, please feel free to reach out to our customer support team, and we'll do our best to assist you promptly. Thank you for bringing this to our attention.
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