They have genuinely been amazing ! Many successful orders, Sales, prices, product range, quality, the whole experience has been top notch. Enjoyed thoroughly. Its unfortunate the site has been shu... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
They have GREAT PRICES, so I save money even with the shipping costs. They have a MUCH LARGER selection than what is available locally, so I am always trying new flavors/brands. They have EXCELLENT CU... See more
Company replied
if i could give 100 stars i would. this is the best company for shipping to the US and they deal with all the customs and imports for you and if there are any problems they take care of you i have ord... See more
Company replied
ordered on tuesday delivered on thursday 3 countries away, insanely fast shipping! ordered at 14pm shipment was ready at 15pm. package arrived non described and well protected. whole order was com... See more
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Company details
About SnusMe.io
Written by the company
SnusMe.io is the current global SnusMe store, operated by Setas Group AB in Lidköping, Sweden. We specialise in tobacco-free nicotine pouches for adult customers and offer more than 600 products across a wide range of brands, strengths, flavours, and formats.
Customers can browse by brand, flavour, strength, and pouch type, with international shipping available to eligible countries. Orders are normally dispatched within 24 hours using express carriers such as FedEx and UPS, although delivery times may vary depending on destination, customs processing, and local regulations.
SnusMe.io replaces our previous snusme.com store as our international platform. We are currently merging the old snusme.com Trustpilot profile into this new SnusMe.io profile so that customers can find the correct and up-to-date place to review us.
For support, order questions, or tracking help, contact us at support@snusme.io.
SnusMe.io is intended only for adults of legal nicotine age.
Contact info
Box 612, 53116, Lidkoping, Sweden
- info@snusme.io
- snusme.io
4.6
Excellent
4K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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if i could give 100 stars i would
if i could give 100 stars i would. this is the best company for shipping to the US and they deal with all the customs and imports for you and if there are any problems they take care of you i have ordered 15 packages so far some even being 9kg aka 18lb. so just order them use code snubie10 for an extra discount
3 June 2026
Unprompted review
Reply from SnusMe.io
Hi,
Wow, 15 orders and counting, that's incredible loyalty. Thank you so much for the kind words and for trusting us with those big orders. Knowing that you feel taken care of when issues come up means a lot to us. We truly appreciate your support.
Best regards,
SnusMe Team
Still have not received my shipment
Still have not received my shipment, clearly they are not covering tariffs and/or proving to FedEx they are in compliance.
30 April 2026
Unprompted review
Reply from SnusMe.io
Hi,
We're sorry to hear your order hasn't arrived yet. We understand how frustrating it is to be waiting without a resolution, and we want to help get this sorted. Please contact us at support@snusme.io so our team can look into what's happening with your shipment.
Best regards,
SnusMe Team
Please respond to emails re refunds and claim and amounts
Thank you for replying to the first note. Wrote another email as you requested. As you are not following up with the emails, sending a message here as the claims and refunds must be taken seriously, and we should be notified. It isn't a change.
Customer service is everything, or as important as the quality f the products and variety. Second email sent after sending many with no response. Unacceptable.
21 May 2026
Unprompted review
Reply from SnusMe.io
Hi,
We're sorry to hear about the difficulty in getting a response. We understand how frustrating that must be, and we agree that follow-ups on claims should be handled promptly. We have responded to your latest email, so please check your inbox. If you have any trouble finding it, please also check your spam folder. We're committed to getting this resolved for you.
Kind regards,
SnusMe Team
The snuss arrived
The snuss arrived, I had to wait 2 weeks more because you made a mistake with a delivery.
Why does the package not get delivered at home but at the post office?
6 May 2026
Reply from SnusMe.io
Hi,
Thank you for the feedback, and we're glad the order eventually arrived! We're sorry about the extra wait caused by the delivery mistake, that's not the experience we want for our customers. Regarding the pickup at the post office rather than home delivery, this can vary depending on the shipping method, package size, and local carrier rules in your area. We'd be happy to look into the specifics of your shipment if you reach out to us at support@snusme.io, we'll do our best to make the next delivery smoother.
Best regards,
SnusMe Team
Your products and service is great
Your products and service is great. It's just that the FDA sucks and holds my shipments and sometimes I don't get it at all. They say it has something to do with the labeling. I get my shipments only 50% of the time. If there's something you guys can do to make it easier once it gets to the FDA that would be great
8 May 2026
Reply from SnusMe.io
Hi,
Thank you for the kind words, really glad you enjoy the products and service! We understand how frustrating it must be to lose shipments at the FDA level, especially when it happens as often as you're describing. Labeling requirements for the US market are something we are continuously working on, and your feedback is genuinely helpful in that process. We'll do our best to keep improving on our end. Feel free to reach out to us at support@snusme.io if you ever want to discuss a specific shipment, we're happy to help where we can.
Best regards,
SnusMe Team
FDA issues site and email down
I have ordered multiple times from snusme each time it got stuck in customs. They said it was the fda’s issues that they sent all the correct paperwork. I accepted it because I like the product. This time I ordered on April 3rd and now the middle of May it’s still stuck in customs a $378 order. Now their website and email is down. Not sure if the fda shut down access for Americans or what is going on. Out the money and have to find a new product I guess
14 May 2026
Unprompted review
Reply from SnusMe.io
Hi,
We're sorry to hear about the repeated customs delays, and we completely understand how worrying this situation must feel, especially with an order of that size and no way to reach us. Our website and email were temporarily down due to a system migration to a new domain, but we are fully operational again. Please contact us at support@snusme.io and we'll look into your order right away.
All the best,
SnusMe Team
I placed an order on May 7th and when I…
I placed an order on May 7th and when I checked the status of my order, your website and email seem to be down. Is my order shipped or what is the status? It looks like my CC has been charged still as well.
13 May 2026
Unprompted review
Reply from SnusMe.io
Hi,
We understand the concern, especially when you can see the charge but have no way to reach us. Our website and email were down due to a system migration to a new domain, but we're back up now. Your order should be in the system and we'll get you the status and any tracking details right away. Just drop us a message at support@snusme.io and we'll take care of it.
Best,
SnusMe Team
Sad to see snusme go !
They have genuinely been amazing ! Many successful orders, Sales, prices, product range, quality, the whole experience has been top notch. Enjoyed thoroughly.
Its unfortunate the site has been shut down, they will go down as my top snus online shop.
14 May 2026
Unprompted review
Reply from SnusMe.io
Hi,
Thank you so much for the kind words, this genuinely means a lot to the whole team! We're happy to let you know that the site being down was temporary, caused by a migration to our new domain snusme.io. We're back up and running, so your favorite shop isn't going anywhere. Looking forward to your next order!
All the best,
SnusMe Team
Site disappeared
I ordered on the website 4 days ago with no follow up on the order status, the website is down,emails sent to info and support emails got me a email failure response because the snusme domain couldn't be found.
13 May 2026
Unprompted review
Reply from SnusMe.io
Hi,
We're sorry about this, it must have been really unsettling to place an order and then not be able to reach us at all. We recently migrated to a new domain, snusme.io, which caused an unexpected disruption to our website and email systems, including bounced emails. Your order is safe and our team is back on track. Please reach out to us at support@snusme.io and we'll get you updated right away.
Best regards,
SnusMe Team
Reply from SnusMe.io
Hi,
Thanks for the great feedback! Fast delivery and a wide selection are things we work hard to get right, so it's great to hear it's hitting the mark. Hope to see you back soon!
Cheers,
SnusMe Team
I have orderd and paid for it havent…
I have orderd and paid for it havent recevid the tracking number. The page snusme dont work and emails dont work either.
Update
I have recevid the tracking number. The new site and email work. I hope i will get the package snusme.io. i have recevid the package order 11.5.2026 delivered to slovenia 19.5.2026
13 May 2026
Unprompted review
Reply from SnusMe.io
Hi,
We're sorry for the confusion and the lack of communication. We migrated to a new domain recently, which temporarily took down our website and email systems, so order confirmations and tracking emails may not have come through. Your order is in the system and we'll get your tracking details sorted. Please contact us at support@snusme.io and we'll help you out.
Cheers,
SnusMe Team
The only site with the best prices…
The only site with the best prices every time, shipping is really quick and efficient. 10/10
12 May 2026
Reply from SnusMe.io
Hi,
Best prices and quick shipping, every time. That's exactly what we're going for! Thanks for the 10/10 and for sticking with us.
Cheers,
SnusMe Team
They double charged me $100
They double charged me $100 and even though I sent an email to their support that same day. They refused to assist with anything at all and the. Stopped replying to my email. This is an absolute scam of a company and your money is better off literally anywhere else.
9 May 2026
Unprompted review
Reply from SnusMe.io
Hi,
Being double charged and then not hearing back from support is genuinely frustrating, and we're sorry this happened. That's not the experience we want anyone to have. Please give us another chance to make it right at support@snusme.com and we'll do our best to get this resolved.
Kind regards,
SnusMe Team
Reply from SnusMe.io
Hi,
Really glad the order went smoothly and that the little extra was a nice touch! Thanks for the kind words and for ordering from overseas.
All the best,
SnusMe Team
Reply from SnusMe.io
Hi,
Quick delivery and quality products, just as it should be! Thanks for taking the time to leave a review.
All the best,
SnusMe Team
Reply from SnusMe.io
Hi,
Can't ask for more than that! Thanks for the review.
Cheers,
SnusMe Team
Great product and fast shipping.
Had used smokeless tobacco products for over 50 years. Recently switched to ZYN pouches and am extremely happy that I did. This company has flavors that are not sold in the USA . Shipping was very fast and product arrived in perfect condition.
7 May 2026
Reply from SnusMe.io
Hi,
50 years is a long time, and it's great to hear the switch has been a positive one! Glad we could offer some flavors you can't find stateside, and that everything arrived quickly and in good shape. Thanks for the lovely review.
Best regards,
SnusMe Team
US Buyers Beware - good follow up from Snusme
I ordered product that was offered for sale. It was held in Memphis at fed ex for clearance and then FDA inspection. FDA sent a letter listing products that weren’t approved. Today nearly 3 months later and over $100 I was advised it was seized. When I wrote to Snusme throughout the process they assured me they sent everything they needed to customs and to contact Fed Ex. Basically the message was you’re out of luck. Beware that you risk losing the shipment you paid for.
Update 5/8- Snusme reached out and took care of the matter. Good follow up and customer service.
6 May 2026
Unprompted review
Reply from SnusMe.io
Hi,
FDA seizures are a genuinely difficult situation and we're sorry for the stress and uncertainty throughout that process. We're glad we were able to reach out and make things right, and we appreciate you updating your review. Thanks for giving us the chance to follow up.
Kind regards,
SnusMe Team
Delivery was quick finding what I…
Delivery was quick finding what I wanted was fairly easy. Also pricing wasn’t too bad
6 May 2026
Reply from SnusMe.io
Hi,
Quick delivery, easy browsing, and fair prices. Glad it all came together for you! Thanks for the review.
Best,
SnusMe Team
Great product selection and everything…
Great product selection and everything arrived as advertised. I took advantage of the three offers for $.99 that were offered at checkout. Had a small delay with customs in Memphis, but that was not the sellers fault. Everything cleared and I received all of my order. Thanks!
7 May 2026
Reply from SnusMe.io
Hi,
Glad everything arrived as expected and that the checkout deals caught your eye! Customs holdups in Memphis are always a bit of a lottery, but happy it all cleared through without any real trouble. Thanks for the understanding and for leaving a review.
Kind regards,
SnusMe Team
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