Viaggiare Rent Reviews 

Very good experience, pick up at Cagliari airport, and deliver at Olbia, both efficiently, the car was as it was booked, I recommend.

Reliable car with great service, thank you!

I booked a hire car through Auto Europe for collection from Viaggiare at Catania Airport, Sicily back in August 2025. Despite having already purchased full insurance through the broker, Viaggiare refused to release the vehicle unless we paid for additional coverage. Although my husband objected, the representative was insistent. Only one of us was allowed into the collection point, preventing us from discussing the situation properly, and the language barrier was clearly exploited.
We were coerced into paying €128.52 for additional insurance we didn’t need. I contacted Auto Europe immediately, and they confirmed our policy was fully sufficient. I was assured they would follow up with Viaggiare but could only do so after the rental ended. I followed up with an email, copying Viaggiare.
After returning to the UK, Auto Europe informed me they would not intervene in the complaint and that I should deal directly with Viaggiare. I’ve since exchanged multiple emails with Viaggiare, clearly demonstrating that we complied fully with their terms and conditions. Yet their responses have been minimal and each one inconsistent, and after two months, they still have not done the right thing.
The lack of accountability and customer care from both companies has left a lasting negative impression and I won't touch either company again. I am left with no option but to leave this review and pursue a formal claim via the European Consumer Centre.
This appears to be a recurring issue with Viaggiare—many reviews on Trustpilot reflect similar experiences
Tips for other travellers:
- Check your policy thoroughly and do not agree to pay anything additional until you’ve spoken with your broker (if you have one).
- Keep all rental agreements easily accessible on collecting the vehicle.
- Inspect the car carefully before driving away. Ours was filthy, and several areas of damage were missing from the pick-up ticket, making it difficult to spot defects.

I am writing about my experience with the branch in Krakow. Absolutely unwilling staff. When I asked if I wanted to speak English, Polish, .. they looked at me as if I wanted to go there at all. That would be the least. Without saying a word, he almost just made copies of the documents, signed, keys and showed me where the car was. So I left, I waited for another car, he returned, so angry that I couldn't see that I had this car. And he left. No inspection of the damage. Here I became more aware. I took photos of the damage and that I wanted to see where they were recorded. So he pointed to the back of the paper with his finger, again without saying a word. The damage was there, so I left. I returned the car without contacting them, I only received a confirmation of the return of the car from the broker. So I waited for the deposit to be released, but it didn't arrive even after 15 working days. So I called to see if everything was okay. absolutely no answer, so I dealt with the situation as a complaint. so the first time they told me that I had damaged the car. I was shocked because of course nothing happened. so began a 4-month journey to one stupid document that they were unable to provide me. Definitely take full advantage of them as I had. Because at first, the one of those recorded damages on the roof was not one but three, it would not have been noticed if someone had not pointed it out to you and especially if the car is not completely clean. that means that the lessor had 3 dents there and there was only 1 in the papers. so for this they withdrew the entire deposit amount of 760 euros. cosmetic defect. the complaint went through the insurance but they needed to provide documents. I only got the document about handing over the car after a month and a half. of course, also with damage. however, the insurance company needs a table based on which it calculated the amount. Well, believe it or not, I only got to it after 4 months. The Krakow branch wrote me back for the first time in September that they had a lot going on over the summer, so I'm only writing now. I handed over the car on 24/6/25. The deposit was successfully credited to my account today, but seriously, be very careful with this Krakow branch. The car was fine so it doesn't sound like I'm just complaining, but record everything and keep it until you have the deposit, and it's mandatory to have a car with this company. Be careful. I've been renting cars for many years, but this has never happened to me.

Thank you everything was fine thank you Davide

Incorrect states it's airport pickup when you have to catch a bus. Staff inattentive and slow - lots of hidden charges

We had an amazing experience with them. Our flight got delayed and we were stuck at the airport and they helped us by renting us late night. So helpful and so sweet. Highly recommended.
Manuel did all the paperwork and it was very smooth.
Thank you

The service was excellent, The staff was so helpful.

Neala who dealt with us was really helpful and great service all round
Minibus transfer from airport arrivals takes 10-15mins. Please note that during winter hours their office closes at 2000, but they're happy to wait till 2100 if you contact them in advance

Always friendly and always reliable and takes the stress off with no airport queues. Grazie

Booked through Booking.com, paid extra for damage insurance. Yet, upon arrival, we were pressured to pay another £300+ for insurance we already had.
The staff were rude, dismissive, and careless. We spotted unmarked damage on the car, called them, and were told “don’t worry" ?
Their attitude ruined our peace of mind throughout the trip.
Customer service? Nonexistent. They seriously need training.
Worst experience I’ve had in Europe.
Pros:

Cars are close to the airport.
Vehicles worked fine but were handed over dirty.
Simone (or Simonie) was the only decent human there—kind and helpful during return.

I am very satisfied from your service. Many thanks to Manuel. He is so kind and helpful.

The staff at pick up and drop off were friendly and helpful. More importantly, though, I had a couple questions regarding the car after having it for a few days and they were kind and patient with their explanations. I appreciate them and recommend this company without hesitation.

Reliable, affordable and honest

Wish I could give them zero stars. Our flight from London to Venice - Monte Carlo Airport was delayed on the tarmac and as a result we were 90 minutes late to the Viaggiare desk on 1st floor of the airport. They said they had cancelled our car as it was a “no show” and they had no cars to rent us. Staff were also very rude and unhelpful and said they had the right to do that if we were 1 hr late. They seemed to enjoy the pain they were putting us through. We had to rent a car from elsewhere on the spot and at great expense.

Terrible service. After waiting for 45 minutes at the desk and another 20 of processing, we were told that the car we had booked in advance was not available. So now we are told to wait another 90 minutes. God knows how long it will actually be. No compensation, no apology, nothing. They don't even want to give me written confirmation of the delay.

Smooth pick-up, no hidden fees, nice staff and a nice, clean car.

Great company and great service thanks alot

I rented with this company via Autoeurope, having seen the good reviews overall. But unfortunately it was not as good at Olbia branch. The good part - the car was nearly new, however, had some mark on the body which looked like some dirt spot and not mentioned in the report and for which they later charged me more than 200 euros. The staff offered company’s own insurance but it was more than half the car rental price, so I declined. On return they searched and charged me a several ‘damages’ that could easily be polished off, so I think their charges are excessive - over 500 euros which was quite a shock as I never had anything like that before.
I had insurance with Autoeurope and was able to claim back the charge. Be cautious if you want to rent from this branch as they seem to target people who don’t buy their insurance.