Viaggiare Rent - Alghero Reviews 528

Great prices, fast check-in for car, always contactable

Rental in Sardinia went smoothly 👌

We got a nice car. Any prior damages were marked on the documents. Fast and fair return. Service in english. Overall a pleasent experience.

The experience was ok

I hired a car based on these trustpilot reviews but I wish I had checked Google! They took money with no explanation and haven't returned any messages or emails.

My experience with this company was very good. I got a nicer car than originally booked. Check-in and checkout was very smooth (because I had full coverage included in the car price). I got my deposit released after one week. The car was impeccable ( because it was new under 10000km mileage).

I was very satisfied with the car rental. From communication before our arrival as our flight was delayed to the transparency on car pick up, and the car itself, everything was great. Would definitely rent a car with them again.

I booked via stressfreecarrental 15 days before and the Viaggiare company cancelled my book 2 days before pick the deal. Can't trust this company

Very helpful rental service, clear instructions on the rules for picking up and returning the vehicle, everything was explained immediately upon pickup

It was my first car rental with this company and as a general I am pretty satisfied with the service. Except that the pick up of the car took quite long due to a lot of people renting without booking in advance.
The return process was smooth and easy.
I would highly recommend Viaggiare.

Easy to book and to return, no issues, the staff was polite and helpful

Definitely scam company, they attract
People with low costs but later using high allocated deposit they charge huge costs even for pre-existing small scracthes they charge 500 eur. Definitely it is strategy of them. Stay away from this local italian companies, at the end you will end up paying same or even higher money than well-known companies. Also do not get manipulated with positive reviews, probably some of them are thir own members. Stay away from this company.

Was a super experience. All went smooth and nice. Mateo was providing all needed instructions and directions as well an ice cooler and very good boat.

We wantend to pay for the car through debitcard but that wasn’t allowed. So creditcard was needed and we had to pay extra because of a different name (my partner) on the card vs the car booking. There was bad service also at delivery. We had to wait for a long time until someone came to the desk and we had to walk back from the offfice to the car instead key drop off point.

I don’t usually write reviews, but after such a surprisingly amazing experience with your team, I felt I had to share. From start to finish, Ricardo was fantastic, incredibly attentive and patient. The car was new and super easy to drive, and we had no issues at all with either check-in or check-out. I can definitely recommend "Viaggiare Rent", and I already know exactly who I’ll be booking my next car with. Grazie mille!

While the staff were always friendly, my experience with Viaggiare Rent left a lot to be desired — and I unfortunately cannot recommend this company.
To begin with, the car we were given immediately showed a service warning light and low oil level. We contacted Viaggiare via WhatsApp and were told to drive the car back to the office to exchange it — which meant a 1 hour 45 minute round trip from where we were staying. No fuel compensation, apology, or form of goodwill was offered, despite the inconvenience and their oversight in giving us a poorly maintained vehicle.

Later in the trip, we received a parking ticket after parking at the beach. We had used a parking app, but forgot to update the registration plate. We politely contacted Viaggiare on WhatsApp, explained the situation, and provided proof of payment. As visitors unfamiliar with local bureaucracy — and after the earlier issue with their car — we hoped they would assist us, or at least guide us.

Instead, we were ignored multiple times, even as the situation escalated. We have since received threatening letters in Italian back in the UK, with the fine increasing over time. I’ve sent several messages on WhatsApp, and they’ve been read but not responded to. Most recently, I even received a letter from Vatican City referencing the same issue — an absurd and stressful turn in what should have been a simple matter.

In short:
✔️ Friendly staff
✖️ Poor vehicle maintenance
✖️ No support for issues caused by their oversight
✖️ No accountability
✖️ No customer service when it’s actually needed

I wish I could say otherwise, but this experience has been frustrating, stressful, and deeply disappointing. I would not recommend Viaggiare Rent to others, particularly international travelers who may need post-rental support.

I have booked car via VIPcars. After arriving at Alghero airport I was informed that they will not lend me a car, because I have just classic debit card, not credit card. Yes, my mistake, I consider my card as credit one. However, I offered I will pay all 900 Euro for deposit, what is better guarantee for them than blocked amount via credit card. But I was refused with the argument, that it will be problem for them to make one extra bank operation (when sending deposit back)!!! So I cannot borrow a booked car, just because this totally unprofessional attitude. No more with Viaggiare!!!

As usual a first class experience