CANT BELIEVE IT!! SCAMMERS – Such a Shame!! VIABUY Closed My Account Without Warning, No Answer, Money Stuck, and It Seems It's Definitely Stolen! I’ve been a loyal VIABUY customer since 201... See more
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See what reviewers are saying
The company stopping suddenly. Just sending an email that the card could no longer be used just a coiple of days later is appaling. However your customerservice worker Constanta is wonderful!!!
Who would've guessed it'd turn out like this? Smooth sailin' for a while, then may rolls in and it's a right circus. They shut down my account and did a proper disappearing act. Promised I could send... See more
I had a problem with a mistake made by myself by renting a car in a wrong period. I paid with my viabuy debitcard, and was deducted. I had to make a new booking and payment. I cancelled the original b... See more
Company replied
Company details
Written by the company
VIABUY Prepaid Mastercard
Contact info
110, Route d'Arlon, L-1150, Luxembourg, Luxembourg
- service@viabuy.com
- viabuy.com
Good customer service
16 April 2024
Unprompted review
Reply from VIABUY
Hi Janneke!
Thank you so much! We're pleased to see that we were able to provide a 5-star service. We appreciate that you have taken the time to share your feedback, your comment made our day!
Thanks again for choosing VIABUY and have a great day.
Best regards,
Your VIABUY Team
SCAMMERS!!
SCAMMERS!!! Don’t ever go here. After 5 years of not hearing anything, they forwarded an old case of a cancelled subscription to a collection agency saying I didn’t cancel on time 5 years ago. Are you kidding me??? 176EU they want me to pay for a card I never used. I’ve send an email at that time to cancel and they never canceled. Been working on this case for weeks now but they keep lying and denying, I’m so sick of this company.
10 April 2024
Unprompted review
Reply from VIABUY
Hi Emily! Thank you very much for your feedback. We would appreciate the opportunity to discuss with you your experience. Please feel free to contact us at your earliest convenience. We can be reached by email or chat, Monday through Friday from 8 am to 5 pm CET. We look forward to hearing from you.
Reply from VIABUY
Hi!
Thank you so much! We're pleased to see that we were able to provide a 5-star service. We appreciate that you have taken the time to share your feedback, your comment made our day!
Thanks again for choosing VIABUY and have a great day.
Best regards,
Your VIABUY Team
Very good Support
They keep it short and straight to the point. Most especially the help they provide is efficient and very fast.
3 April 2024
Unprompted review
Reply from VIABUY
Hi!
Thank you so much!
We're pleased to see that we were able to provide a 5-star service. We appreciate that you have taken the time to share your feedback, your comment made our day!
Thanks again for choosing VIABUY and have a great day.
Best regards,
Your VIABUY Team
Always nice people
Always nice people, fast service i am happy to be here. I surely recomend others to join Viabuy
2 April 2024
Unprompted review
Good service
29 March 2024
Unprompted review
Reply from VIABUY
Hi!
Thank you so much!
We're pleased to see that we were able to provide a 5-star service. We appreciate that you have taken the time to share your feedback, your comment made our day! Thanks again for choosing VIABUY and have a great day.
Best regards,
Your VIABUY Team
Reliable
Even though it took a while for them to reply sometimes. They did always come through and got to the bottom of things. Overall incredibly happy. Thank you!
11 March 2024
Unprompted review
Reply from VIABUY
Hi Ryanne!
Thank you so much! We're pleased to see that we were able to provide a 5-star service. We appreciate that you have taken the time to share your feedback, your comment made our day!
Thanks again for choosing VIABUY and have a great day.
Best regards,
Your VIABUY Team
Run away from them
Run away from them. You create an account, transfer money and never see it on your account. They start asking additional question but never give you access to your own money!! Already 7 days later annd we anre not talking about big amounts. Only option they leave me is to escalate to the authorities.
29 February 2024
Unprompted review
Reply from VIABUY
Hi! Thank you very much for your feedback. We would appreciate the opportunity to discuss with you your experience. Please feel free to contact us at your earliest convenience. We can be reached by email or chat, Monday through Friday from 8 am to 5 pm CET. We look forward to hearing from you.
Supports scammers.
You can't chargeback money if you get scammed. So Viabuy support the scammers. Had to report to Commission de Surveillance du Secteur Financier and my lawyer.
9 February 2024
Unprompted review
Reply from VIABUY
Hi Michael!
Thank you very much for your feedback. As we are not allowed to comment on any account-specific details on a public platform, please do not hesitate to contact us by email again.
Best regards,
Your VIABUY Team
The problem was solved expeditiously 👌🏾
23 February 2024
Unprompted review
Reply from VIABUY
Hi Marvin!
Thank you so much! We're pleased to see that we were able to provide a 5-star service. We appreciate that you have taken the time to share your feedback, your comment made our day!
Thanks again for choosing VIABUY and have a great day.
Best regards,
Your VIABUY Team
Very professional customer service
Very professional customer service. I'm happy to be customer of Viabuy
Solveiga Barkute
21 February 2024
Unprompted review
Reply from VIABUY
Hi!
Thank you so much! We're pleased to see that we were able to provide a 5-star service.
We appreciate that you have taken the time to share your feedback, your comment made our day!
Thanks again for choosing VIABUY and have a great day.
Best regards,
Your VIABUY Team
Quick and trust With them
13 February 2024
Unprompted review
Reply from VIABUY
Hi Ann-Christine!
Thank you so much! We're pleased to see that we were able to provide a 5-star service. We appreciate that you have taken the time to share your feedback, your comment made our day!
Thanks again for choosing VIABUY and have a great day.
Best regards,
Your VIABUY Team
Bunch of crooks!
Bunch of crooks!! I had a YouTube account and work from abroad. Opent a bank account and as soon as my salary and YouTube money came in, they blocked everything. Dont let them tell you they have support etc..they don't help you, as you can't reach them and they won't react to any E mail. 11k euro down the drain and I read multiple stories about this company doing this. It has been 4 months now and still they don't reply and I know they will answer here, please contact us bla bla.. you won't hear a thing. Scammers. Stay away..
9 February 2024
Unprompted review
Reply from VIABUY
Hi!
As a regulated financial institution, we must adhere to strict guidelines and are required to take several control measures. As we are not allowed to comment on any account-specific details on a public platform, please do not hesitate to contact us by email again.
Best regards,
Your VIABUY Team
Expect to hear from my lawyer at VIABUY…
Expect to hear from my lawyer at VIABUY promptly.
29 December 2023
Unprompted review
Reply from VIABUY
Hi!
Thank you for your feedback.
We would appreciate the opportunity to discuss with you your experience. Please feel free to contact us at your earliest convenience. We can be reached by email, Monday through Friday from 8 am to 5 pm CET.
We look forward to hearing from you.
Best regards,
Your VIABUY Team
Reply from VIABUY
Hi!
Thank you so much!
We're pleased to see that we were able to provide a 5-star service. We appreciate that you have taken the time to share your feedback, your comment made our day!
Thanks again for choosing VIABUY and have a great day.
Best regards,
Your VIABUY Team
Prompt and decisive action
Prompt and decisive action, polite and effective assistance. Thank you!
20 December 2023
Unprompted review
Reply from VIABUY
Hi Ian!
Thank you so much!
We're pleased to see that we were able to provide a 5-star service.
We appreciate that you have taken the time to share your feedback, your comment made our day!
Thanks again for choosing VIABUY and have a great day.
Best regards,
Your VIABUY Team
My account was blocked
My account was blocked, and money is stuck in. I hope you’d refund payment back to sender
28 November 2023
Unprompted review
Reply from VIABUY
Hi Emmanuel!
Thank you for your review.
We always aim to deliver a great service and would like to discuss your experience in more detail.
Please contact us via email at service@viabuy.com.
Best regards,
Your VIABUY Team
worst service and app function imaginable
This creditcard is beyond dreadful.
The customer service mainly works by you doing their job for you, was talking to a constanza and she made me send the same documents up to five times replying only after 2-3 days every time.
The app is old and functions wxtremely poorly.
They block cards in no time, meaning it’s useless to use it for travel as it takes 2 weeks with representative Constanza to unblock it.
I told them many times, I want to transfer my money and stop using your service, which stems from the former century apparently.
18 November 2023
Unprompted review
Reply from VIABUY
Hi Geertje!
Thank you for your review.
We always aim to deliver a great service and would like to discuss your experience in more detail.
Please contact us via email at service@viabuy.com.
Best regards,
Your VIABUY Team
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