via.delivery Reviews 95

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 64 reviews, reviewers overwhelmingly had a great experience with this company. Many customers appreciate the flexibility of having their orders delivered to alternative locations like Walgreens, UPS, or FedEx, which is particularly convenient for items requiring a signature, ensuring secure and timely receipt without needing to be home. This option is frequently highlighted for its ease and efficiency, allowing individuals to pick up packages at their convenience and avoid missed deliveries or concerns about porch theft. The delivery service is consistently praised for being reliable, quick, and offering excellent tracking and notification updates, making the overall process smooth and stress-free for many. However, some customers encountered issues with specific pickup locations, such as store employees being unfamiliar with the process or packages being misdelivered, leading to extra trips and inconvenience. A few also reported problems with split orders or damaged items upon pickup, and some found certain locations inconvenient due to distance or store policies regarding package weight.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, particularly appreciating the convenience of not having... See more

Location

Users describe ambiguous interactions with location, with many appreciating the convenience of choosing a... See more

Staff

People report ambiguous experiences with staff, with some customers praising the efficiency, courtesy, and... See more

Order

Customers consistently note ambiguous experiences with order, with some finding the ordering process easy,... See more

Service

Consumers find service to be ambiguous, with some expressing satisfaction and others encountering issues.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Splash has always been totally reliable with shipping to my home (which I rarely do, as I work), my business address, or Walgreens, which I go right past on way home from work. I needed to make some... See more

Rated 5 out of 5 stars

Wine shipments are very easy with Via. These require a signature upon receipt, to prove an adult accepted shipment. Since we cannot always be home during the broad delivery window via makes third-part... See more

Rated 5 out of 5 stars

Walgreens is a couple miles from me so once I knew the delivery was made, I made a list of items to pick up while there. Its convenient for me. Therefore I have no recommendations for improving what d... See more

Rated 5 out of 5 stars

My package arrived in perfect condition at the FedEx office. The man who checked my ID and approved my pick-up took my box to my car. He is quite a gentleman! I Love Splash Wine. The wines are always... See more


Company details

  1. Shipping Service

Written by the company

Via.Delivery makes it easy for online retailers to ship orders to pickup locations instead of just home addresses. We’re experts in checkout solutions for platforms like Shopify, with built-in label printing for FedEx, UPS, and other carriers. Plus, we give retailers access to over 36,000 pickup spots nationwide. Our tech also handles customer notifications—letting shoppers know when their package is ready for pickup—and tracks shipments to keep everything running smoothly. For shoppers, pickup locations offer a more convenient and secure way to get their packages. If a signature is needed, it’s a flexible option—pick it up when it works for you instead of waiting at home. For retailers, Via.Delivery helps cut shipping costs, boost conversions, and reduce losses from theft and returns.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

95 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 2 out of 5 stars

A bad option - buyer beware

At a first glance, I thought it was a good option. However, when I engaged in it, it had proven disastrous. For starters, twice already, I ordered a Walgreens pickup only to find out (after much ado on their part, running around headless chicken style, and shouting at each other) the box was misdelivered elsewhere (to a different location). That meant a second trip there, and extra 45 min of driving in heavy traffic (time, gas, my nerve-all were damaged). In short, FedEx drivers deliver haphazardly to a locale of their choosing, it seems. Won’t use this option again.

23 April 2025
Unprompted review
Rated 5 out of 5 stars

Easy to pick up

Easy to pick up. Seems to be quicker than waiting for a delivery. They can also take in returns at the same location.

5 May 2025
Unprompted review
Rated 5 out of 5 stars

Convenient Option for Busy Schedules

The location for pickup is very convenient. I can pick it up very easily to accommodate my schedule. Staff is friendly and I’m in and out in no time flat. Definitely beats having to be home at the time of delivery to sign for my package!

23 May 2025
Unprompted review
Rated 5 out of 5 stars

Receiving my delivery at Walgreens is…

Receiving my delivery at Walgreens is very helpful. The packages arrive on time, are stored well and are available anytime the store is open. Customer service insures that my order is only given to me by requiring signature. I no longer have to be at home to wait for my delivery. So convenient.

7 April 2025
Unprompted review
Rated 5 out of 5 stars

Quick and convenient

I had a package delivered recently to a Walgreens. It was quick, convenient and I didn’t have to worry about someone walking away with it on my doorstep.

14 March 2025
Unprompted review
Rated 5 out of 5 stars

Home delivery requires that someone be…

Home delivery requires that someone be there to sign for the package. That requires that you wait for the delivery. Delivery to Walgreens means they will advise when the package is there and hold it for up to 5 days. That makes it more convenient as I can pick it up when I have the time!

2 April 2025
Unprompted review
Rated 5 out of 5 stars

Convenient deliveries

Getting my package delivered to the Dollar General is the only way I am able to get my deliveries since I work over 40 hrs a week and the package needs an adult signature. I get email updates as to where my package is and plenty of time to pick it up when it is convenient for me. Great experience every time!!

25 April 2025
Unprompted review
Rated 5 out of 5 stars

Very Convenient

I much prefer having packages and boxes delivered to a secure location rather than to my house. This is especially true if a signature is required. Our nearest Walgreens offers this service and we take advantage of it whenever possible.

14 February 2025
Unprompted review
Rated 5 out of 5 stars

This is a wonderful option for…

This is a wonderful option for receiving my purchase! I don’t have to be home to accept it and I don’t have to worry about it sitting by my front door unattended!

3 May 2025
Unprompted review
Rated 5 out of 5 stars

I really like picking my package up at…

I really like picking my package up at the general dollar store. It means I don’t have to stay home all day waiting for it to arrive because it has to be signed for by an adult. I can go any time of the day to pick it up without any problems without worrying about whether I’ll miss the delivery or not

16 April 2025
Unprompted review

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