via.delivery Reviews 100

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 78 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the delivery service, highlighting its reliability and convenience, especially for those who are not always home to sign for packages. Many appreciate the option to have deliveries sent to various local pickup locations like Walgreens, UPS, or FedEx, making the user experience smooth and accommodating to their schedules. However, some people were dissatisfied with aspects of their order and staff interactions. A few customers reported issues with split orders or packages being misdelivered to incorrect locations. Additionally, some reviewers mentioned unhelpful staff at pickup points or concerns about packages being refused due to weight limits.

What people talk about most

Delivery service

Customers express great satisfaction with the delivery service, particularly appreciating the flexibility and... See more

Location

Reviewers express satisfaction with the convenience and flexibility of delivery and pickup locations. Many... See more

Staff

Users describe ambiguous interactions with staff. Many customers praise the staff as efficient, courteous,... See more

User experience

Clients share positive opinions on user experience, highlighting its convenience and ease of use. Many... See more

Order

Customers consistently note ambiguous experiences with order. While some reviewers found ordering easy, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Splash has always been totally reliable with shipping to my home (which I rarely do, as I work), my business address, or Walgreens, which I go right past on way home from work. I needed to make some... See more

Rated 5 out of 5 stars

Wine shipments are very easy with Via. These require a signature upon receipt, to prove an adult accepted shipment. Since we cannot always be home during the broad delivery window via makes third-part... See more

Rated 5 out of 5 stars

Walgreens is a couple miles from me so once I knew the delivery was made, I made a list of items to pick up while there. Its convenient for me. Therefore I have no recommendations for improving what d... See more

Rated 5 out of 5 stars

Getting my package delivered to the Dollar General is the only way I am able to get my deliveries since I work over 40 hrs a week and the package needs an adult signature. I get email updates as to w... See more


Company details

  1. Shipping Service

Written by the company

Via.Delivery makes it easy for online retailers to ship orders to pickup locations instead of just home addresses. We’re experts in checkout solutions for platforms like Shopify, with built-in label printing for FedEx, UPS, and other carriers. Plus, we give retailers access to over 36,000 pickup spots nationwide. Our tech also handles customer notifications—letting shoppers know when their package is ready for pickup—and tracks shipments to keep everything running smoothly. For shoppers, pickup locations offer a more convenient and secure way to get their packages. If a signature is needed, it’s a flexible option—pick it up when it works for you instead of waiting at home. For retailers, Via.Delivery helps cut shipping costs, boost conversions, and reduce losses from theft and returns.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

100 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

The pickup process is good

The pickup process is good if the pickup location is a short distance away or in a location to stop by while on other errands, etc. This location is good for me.

11 September 2025
Unprompted review
Rated 5 out of 5 stars

Great Experience

Splash always, as a matter of course, delivers to a business location. I have always chosen a FedEx outlet located on Wilson Mills Road. The staff there is efficient, courteous, and professional. I could not request a better way to receive cases (plus in some instances) to receive my shipments.

11 September 2025
Unprompted review
Rated 5 out of 5 stars

Super Easy Pickup!

I wish more companies had this option! Especially for items you need to sign for. So convenient for those who work outside the home! Super easy to pickup!

22 August 2025
Unprompted review
Rated 5 out of 5 stars

Splash Pick Up

Splash has always been totally reliable with shipping to my home (which I rarely do, as I work), my business address, or Walgreens, which I go right past on way home from work. I needed to make some drugstore hair products purchases, so Walgreens was very convenient this order! Thanks!

28 July 2025
Unprompted review
Rated 5 out of 5 stars

Reverse Wine Snob

I had my order delivered to a nearby UPS store. I live in a development where the houses are very close to the street (sidewalk is 10 feet from the front door). And I am not always home, so having it delivered to a UPS store ensures a secure delivery that I can pick up at my convenience.

1 August 2025
Unprompted review
Rated 5 out of 5 stars

Easy Peezy Delivery Service

Walgreens is a couple miles from me so once I knew the delivery was made, I made a list of items to pick up while there. Its convenient for me. Therefore I have no recommendations for improving what doesn't need any. Thank you again to Albert who helped me when ordering the wine.

15 July 2025
Unprompted review
Rated 5 out of 5 stars

Nothing Could Be Easier

I just showed up at FedEx, showed my receipt and was out of there in 3 minutes. As I live only 3 blocks away, pickup at FedEx is the best and cheapest way for me,

7 August 2025
Unprompted review
Rated 1 out of 5 stars

I opted for delivery to a nearby…

I opted for delivery to a nearby Walgreens as penguin said it would arrive faster. The order was split which I did not know. It arrived no faster and it will now take another trip to get the second half when it arrives. I would never chose the option again. When I did get the first half, I could not find anyone to help me at Walgreens. I am not sure why they make it seem as if it would be faster.

11 August 2025
Unprompted review

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