Vertu Motors - Volkswagen Nottingham South Reviews 

202
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TrustScore 4.5 out of 5

4.7

180 Loughborough Road, West Bridgford, NG2 7JB Nottingham, Nottinghamshire, GB

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Rated 5 out of 5 stars

Ryan Oliver from the Nottingham South branch made swapping my car a fantastic experience. He was kind, thoughtful and extremely helpful. This is the second time buying a car from Vertu Nottingham... See more

Company replied

Rated 5 out of 5 stars

Staff obviously well trained and know the product, answered questions without dithering and answered well. I was aware of some of the answers before asking so knew what to expect. The approach was fri... See more

Company replied

Rated 5 out of 5 stars

A tustworthy company with high standards, quality cars, new and used. The staff are approachable, polite and knowledgeable. Not always an easy decision to make, but no pressure was put on me to... See more

Company replied

Rated 5 out of 5 stars

First class experience from the moment I walked into the showroom. Josh made the purchase transaction go very smooth and I was kept informed throughout the whole process by him. Collection day was a b... See more

Company replied


Company details

  1. Car Dealer
  2. also in
  3. Auto Parts Store
  4. Car Repair and Maintenance
  5. Motor Vehicle Dealer
  6. Used Car Dealer

About Vertu Motors - Volkswagen Nottingham South

Written by the company

Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.

Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.

With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.

We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.

It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.

Contact info

  • 180 Loughborough Road, West Bridgford, NG2 7JB, Nottingham, Nottinghamshire, United Kingdom

  • 0344 659 5908

4.7

Excellent

TrustScore 4.5 out of 5

202 reviews

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Replied to 97% of negative reviews

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4.7

All reviews

(202)

13,472 reviews in the last 12 months

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Rated 5 out of 5 stars

Ryan the great

Ryan went beyond and above to make sure i got exactly what I want. He excelled in expectations and guided me through all of the new features in my car. This is the second car I have brought from Ryan, each time he listened, make excellent suggestions and made me feel at ease

26 May 2026
Unprompted review
Vertu Motors  - Volkswagen Nottingham South logo

Reply from Vertu Motors - Volkswagen Nottingham South

Hi Nicki,

Thank you for your fantastic feedback. I’m really pleased to hear Ryan went above and beyond to make sure you got exactly what you wanted and supported you through all the features.

It’s great to know he’s looked after you so well on more than one occasion.

Kind regards,
Danielle

Rated 5 out of 5 stars

This is our second purchase from Ryan

This is our second purchase from Ryan, having been his first sale a few years ago. It was so lovely to buy from him again and have the benefit of his great customer service and knowledge. He went above and beyond in getting us the right car at the right price and ensuring we were completely happy with everything. We will certainly be back for our next one!

26 May 2026
Unprompted review
Vertu Motors  - Volkswagen Nottingham South logo

Reply from Vertu Motors - Volkswagen Nottingham South

Good afternoon Sarah,

Thank you for your review. It’s fantastic to hear that you returned to Ryan for your second purchase and received the same great level of customer service and knowledge. Going above and beyond to find the right car at the right price really makes a difference, and we’re delighted you were so happy with everything.

We look forward to welcoming you back again in the future.

Kind regards,
Dean

Rated 5 out of 5 stars

Excellent service from Paul Boyd and…

Excellent service from Paul Boyd and the rest of the staff as usual

22 May 2026
Unprompted review
Vertu Motors  - Volkswagen Nottingham South logo

Reply from Vertu Motors - Volkswagen Nottingham South

Thank you for your kind feedback. We’re delighted to hear that you received excellent service from Paul Boyd and the team once again. Your continued support is very much appreciated and your comments will be shared with them.

Kind regards,
Matthew

Rated 5 out of 5 stars

Helpful staff

Helpful staff , slotting in a test drive on a busy afternoon

9 May 2026
Unprompted review
Vertu Motors  - Volkswagen Nottingham South logo

Reply from Vertu Motors - Volkswagen Nottingham South

Thank you for taking your time to leave this great review! Kind regards, Selina

Rated 5 out of 5 stars

Amazing service

Popped into look at a new Golf on the Tuesday, was driving a stunning 26 plate away on the Thursday. Meghan in sales was very knowledgeable, energetic and more importantly non pushy. She went above and beyond to get me a great deal.

14 May 2026
Unprompted review
Vertu Motors  - Volkswagen Nottingham South logo

Reply from Vertu Motors - Volkswagen Nottingham South

Thank you so much for your kind words! We are so happy to hear that Megan was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Selina

Rated 5 out of 5 stars

I love my VW Golf

We were looked after so well from start to finish. Krupa took me through the car features before the test drive and before I took the car home. She went through everything thoroughly and professionally.

12 May 2026
Unprompted review
Vertu Motors  - Volkswagen Nottingham South logo

Reply from Vertu Motors - Volkswagen Nottingham South

Hi Andy,

Thank you for your fantastic 5-star review! We’re delighted to hear that you were so well looked after from start to finish at Volkswagen Nottingham South.

It’s great to know that Krupa provided such thorough and professional support, taking the time to explain the car’s features both before your test drive and before you drove it home. Your kind feedback will mean a lot to her and the team.

We really appreciate you taking the time to share your experience.

Kind regards,
Kerry

Rated 5 out of 5 stars

Don't go anywhere else!

Paul boyd at VW Vertu Nottingham South made the whole experience excellent when we swapped our 24 plate VW Tiguan Life for a brand new Tiguan Elegance. Great customer service, excellent communication throughout our purchase and Paul was super understanding even when I bombarded him with questions and queries! He took the time to make the event special for us and made us feel like VIP customers when we collected the car. He even spent time explaining all the new tec the elegance has to offer which is no mean feat as we are not tec wizards! Bravo Vertu Nottingham South, we will of course be returning customers in the future!

15 May 2026
Unprompted review
Vertu Motors  - Volkswagen Nottingham South logo

Reply from Vertu Motors - Volkswagen Nottingham South

Hi Rebecca,

Thank you for your fantastic 5-star review! We’re delighted to hear that you had such an excellent experience with the team at Volkswagen Nottingham South.

It’s wonderful to know that Paul provided outstanding customer service and kept you well informed throughout your purchase. We’re especially pleased he was so understanding and took the time to answer all of your questions, as well as making collection such a special occasion and ensuring you felt like VIP customers.

Your kind words will mean a lot to Paul and the wider team, and we’re thrilled to hear you’ll be returning in the future.

Kind regards,
Kerry

Rated 5 out of 5 stars

Steve is brilliant

Steve is brilliant. Helpful , informative and polite

13 May 2026
Unprompted review
Vertu Motors  - Volkswagen Nottingham South logo

Reply from Vertu Motors - Volkswagen Nottingham South

Good afternoon Eve,

Thank you for your review. It’s great to hear that Steve was so helpful, informative, and polite — your feedback will be really appreciated.

Kind regards,
Dean

Rated 5 out of 5 stars

I recently visited Volkswagen in…

I recently visited Volkswagen in Nottingham South to change my car and Paul was incredibly helpful throughout the whole process. He was friendly, professional, and took the time to explain everything clearly without making me feel rushed. He made the experience smooth and stress-free, and I really appreciated his patience and support - thank you Paul!

12 May 2026
Unprompted review
Vertu Motors  - Volkswagen Nottingham South logo

Reply from Vertu Motors - Volkswagen Nottingham South

Good afternoon Erin,

Thank you for your review. It’s great to hear that Paul provided such friendly, professional, and supportive service throughout, making the whole process smooth and stress‑free. Taking the time to explain everything clearly without any pressure really does make a difference, and your kind words will mean a lot.

Kind regards,
Dean

Rated 5 out of 5 stars

Ryan Oliver at VW Nottingham South

Ryan Oliver at VW Nottingham South is the best VW sales person I have dealt with in 12 years. Extremely polite, incredibly helpful and always available to answer questions about the process which can be stressful. It wasn’t on this occasion. Genuinely interested in the needs of the customer, he takes time getting to know you as a person and how best he can provide you with a bespoke level of service. The whole process from start to finish was seamless. Thanks for making the experience as pleasurable as possible.

12 May 2026
Unprompted review
Vertu Motors  - Volkswagen Nottingham South logo

Reply from Vertu Motors - Volkswagen Nottingham South

Good afternoon Glenn,

Thank you for your fantastic review. It’s great to hear that Ryan stood out with such a high level of professionalism, helpfulness, and genuine interest in your needs. Making what can often be a stressful process feel seamless and enjoyable is exactly what we aim for, and your feedback really highlights that. He’ll be delighted with your kind words.

Kind regards,
Dean

Rated 5 out of 5 stars

Go above and beyond to be helpful

Go above and beyond to be helpful
Ryan in particular was excellent and professional and made the process a pleasure

11 May 2026
Unprompted review
Vertu Motors  - Volkswagen Nottingham South logo

Reply from Vertu Motors - Volkswagen Nottingham South

Good afternoon Keith,

Thank you for your review. It’s great to hear the team went above and beyond to help, and that Ryan’s professional approach made the whole process a pleasure.

Kind regards,
Dean

Rated 5 out of 5 stars

Went in Monday morning to buy a new car…

Went in Monday morning to buy a new car collected it Thursday afternoon sales assistant EH brilliantly helpful couldn't be happier

27 April 2026
Unprompted review
Vertu Motors  - Volkswagen Nottingham South logo

Reply from Vertu Motors - Volkswagen Nottingham South

Hi Robin
Thank you for your lovely feedback. We're delighted to hear that you were able to visit on Monday morning and collect your new car by Thursday afternoon — that’s great to hear. It’s wonderful to know that your sales assistant was brilliantly helpful throughout and that you couldn’t be happier with the experience.
Enjoy your new car!
Kind regards
Dawn

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, informative, friendly and helpful. Showroom was a pleasant environment.

30 April 2026
Unprompted review
Vertu Motors  - Volkswagen Nottingham South logo

Reply from Vertu Motors - Volkswagen Nottingham South

Good afternoon John,

Thank you for your feedback. I’m really pleased to hear you found the customer service informative, friendly and helpful, and that the showroom provided a pleasant environment during your visit.

We appreciate you taking the time to share your experience with Volkswagen Nottingham South.

Kind regards,
Dean

Rated 5 out of 5 stars

Buying a used car from Vertu…

Krupa steered us through the whole process of buying and setting up our VW in a friendly and supportive way without a hint of being patronising. She was knowledgeable and efficient and kept in touch with us so we always knew what was happening.

29 April 2026
Unprompted review
Vertu Motors  - Volkswagen Nottingham South logo

Reply from Vertu Motors - Volkswagen Nottingham South

Good morning Linda,

Thank you for your review. It’s great to hear that Krupa guided you through the process in such a friendly and supportive way, keeping everything clear and pressure‑free. Her knowledge, efficiency, and regular updates clearly made a real difference, and your feedback will be very much appreciated by her and the team.

Kind regards,
Dean

Rated 5 out of 5 stars

The dealership in Vertu, West Bridgford

The dealership in Vertu, West Bridgford have provided us with several cars over recent years.
The sales team are always helpful, and note Steve Morgan for his professional assistance in a recent purchase.

16 April 2026
Unprompted review
Vertu Motors  - Volkswagen Nottingham South logo

Reply from Vertu Motors - Volkswagen Nottingham South

Good morning,

Thank you for taking the time to share your feedback. I’m really pleased to hear that you’ve trusted the Vertu West Bridgford team with several car purchases over the years, and that the sales team continue to be helpful. It’s great to know Steve provided professional support during your recent purchase too. We really appreciate your continued loyalty.

Kind regards,
Dean

Rated 5 out of 5 stars

My experience with Vertu Nottingham…

My experience with Vertu Nottingham South was very positive. They offered me a great deal and made the process very quick and efficient.

My Sales Advisor Megan was extremely helpful and always on hand when I had any questions.

I would happily purchase a car from Vertu again in the future.

25 April 2026
Unprompted review
Vertu Motors  - Volkswagen Nottingham South logo

Reply from Vertu Motors - Volkswagen Nottingham South

Good afternoon Jordan,

Thank you for taking the time to share your experience. It’s great to hear you were happy with the deal and that everything was handled quickly and efficiently. I’m especially pleased Megan was so helpful and able to support you whenever you had questions. We really appreciate your recommendation and would be delighted to welcome you back again in the future.

Kind regards,
Dean

Rated 5 out of 5 stars

Happy customer

We went down to look at our options of a new car and we were met by Ryan
He was brilliant from stary to finish nothing was to much trouble.
Ryan took us through a few different options and we chose our new car. On the day of pick up everything was explained he took us through the controls of the car and set it up for us.
He went above and beyond to make sure we were comfortable with our purchase.
Paul checked in on us before we left.
Thank you Ryan

23 April 2026
Unprompted review
Vertu Motors  - Volkswagen Nottingham South logo

Reply from Vertu Motors - Volkswagen Nottingham South

Thank you for your kind feedback. We’re delighted to hear that Ryan was brilliant from start to finish and took the time to explore the right options with you before helping you choose your new car. It’s great to know that everything was clearly explained on collection and that he went above and beyond to ensure you felt comfortable with your purchase. We’re also pleased that Paul took the time to check in with you before you left. Your comments are very much appreciated and will be shared with the team.

Kind regards,
Matthew

Rated 5 out of 5 stars

Second time coming at vertu VW South

Second time coming at vertu VW South. Matt was the person who helped to get the best VW model that we wanted. We did not make his life easier but he was super patient and he was super polite and very understanding of our needs when trying to find a replacement for the old one. Staff overall is friendly and they take care of you that’s why I came back, even though I do live a bit further now. Thanks VW!

24 April 2026
Unprompted review
Vertu Motors  - Volkswagen Nottingham South logo

Reply from Vertu Motors - Volkswagen Nottingham South

Thank you for taking the time to share your experience. We’re delighted to hear that this was your second visit to Vertu VW South and that Matt supported you so patiently and professionally in finding the right Volkswagen for your needs. It’s great to know you felt listened to, well cared for, and that the friendly service is what brought you back — even from further afield. Your kind comments will be shared with Matt and the team, and we truly appreciate your loyalty.

Kind regards,
Matthew

Rated 5 out of 5 stars

Genuinely helpful service

We had a very positive experience with Vertu Nottingham South and received a great service from Krupa who took time to understand our priorities and help us navigate the new world of electric cars. Many thanks. Happy customers.

21 April 2026
Unprompted review
Vertu Motors  - Volkswagen Nottingham South logo

Reply from Vertu Motors - Volkswagen Nottingham South

Dear Juliet,
Thank you for taking the time to share your feedback. We’re delighted to hear that you had such a positive experience at Vertu Volkswagen Nottingham South.
Your kind comments about Krupa are very much appreciated. It’s great to know that she took the time to understand your priorities and helped guide you confidently through the world of electric cars. Providing clear, supportive and customer‑focused service is very important to us.
Thank you again for choosing us, and we’re so pleased to hear you’re happy customers.
Kind regards,
Liza

Rated 5 out of 5 stars

Dealing with Laurence was an absolute…

Dealing with Laurence was an absolute dream , no pressure selling , everything was sorted to my satisfaction. When collecting car , even though it was nearly 2 years old it was presented to me like a brand new car .
Thank you

22 April 2026
Unprompted review
Vertu Motors  - Volkswagen Nottingham South logo

Reply from Vertu Motors - Volkswagen Nottingham South

Dear Nigel,
Thank you for taking the time to share your feedback. We’re delighted to hear that dealing with Laurence was such a positive and enjoyable experience for you.
It’s great to know that his no‑pressure approach and attention to detail ensured everything was handled to your satisfaction. We’re also pleased that the presentation of your car on collection exceeded expectations — delivering that “new car” feeling is something we always strive for.
Thank you again for choosing Volkswagen Nottingham South, and we hope you enjoy many happy miles ahead.
Kind regards,
Liza

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