Vertu Motors - Volkswagen Nottingham South Reviews 

202
•
TrustScore 4.5 out of 5

4.7

180 Loughborough Road, West Bridgford, NG2 7JB Nottingham, Nottinghamshire, GB

•

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Ryan Oliver from the Nottingham South branch made swapping my car a fantastic experience. He was kind, thoughtful and extremely helpful. This is the second time buying a car from Vertu Nottingham... See more

Company replied

Rated 5 out of 5 stars

Staff obviously well trained and know the product, answered questions without dithering and answered well. I was aware of some of the answers before asking so knew what to expect. The approach was fri... See more

Company replied

Rated 5 out of 5 stars

A tustworthy company with high standards, quality cars, new and used. The staff are approachable, polite and knowledgeable. Not always an easy decision to make, but no pressure was put on me to... See more

Company replied

Rated 5 out of 5 stars

First class experience from the moment I walked into the showroom. Josh made the purchase transaction go very smooth and I was kept informed throughout the whole process by him. Collection day was a b... See more

Company replied


Company details

  1. Car Dealer
  2. also in
  3. Auto Parts Store
  4. Car Repair and Maintenance
  5. Motor Vehicle Dealer
  6. Used Car Dealer

About Vertu Motors - Volkswagen Nottingham South

Written by the company

Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.

Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.

With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.

We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.

It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.

Contact info

  • 180 Loughborough Road, West Bridgford, NG2 7JB, Nottingham, Nottinghamshire, United Kingdom

  • 0344 659 5908

4.7

Excellent

TrustScore 4.5 out of 5

202 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(202)

13,518 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing service from Laurence Davies…

Amazing service from Laurence Davies made my experience so easy and simple kept me informed of everything and explained things simply for me. Such a lovely kind man really felt comfortable and made things more personal. Amazing so pleased with my car and feel I will be looked after.

8 July 2026
Unprompted review
Vertu Motors  - Volkswagen Nottingham South logo

Reply from Vertu Motors - Volkswagen Nottingham South

Hi Hayley,
Thank you for your fantastic 5-star review!
We’re delighted to hear Laurence made your experience so easy and straightforward. It’s wonderful to know he kept you informed throughout, explained everything clearly, and helped you feel comfortable with such a personal approach.
We’ll be sure to pass on your kind feedback to Laurence. We're thrilled you're so pleased with your car and that you feel well looked after.
Kind regards,
Kerry

Rated 5 out of 5 stars

On entering the showroom I was…

On entering the showroom I was immediately pointed in the right direction. Laurence listened to my requirements and took me through the whole process patiently, keeping me well informed. It's good to know there is a dedicated person to speak to regarding the vehicle should any problems arise (hopefully not) or just with any queries.

1 July 2026
Unprompted review
Vertu Motors  - Volkswagen Nottingham South logo

Reply from Vertu Motors - Volkswagen Nottingham South

Hi Miss Moulds,

Thank you for your feedback.

It's great to hear that you were warmly welcomed into the showroom and guided in the right direction straight away. We're pleased Laurence took the time to listen to your requirements, kept you informed throughout the process, and made everything straightforward and easy to understand.

We hope you enjoy your new vehicle and appreciate your kind comments.

Kind regards,
Danielle

Rated 5 out of 5 stars

5 Star Service

Very helpful and informative staff, keeping me updated during the process of buying a used car.

30 June 2026
Unprompted review
Vertu Motors  - Volkswagen Nottingham South logo

Reply from Vertu Motors - Volkswagen Nottingham South

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Selina

Rated 5 out of 5 stars

Ryan Oliver VW golf purchase

Ryan Oliver was extremely helpful and not pushy for a sale.
Good experience received

29 June 2026
Unprompted review
Vertu Motors  - Volkswagen Nottingham South logo

Reply from Vertu Motors - Volkswagen Nottingham South

Hi Annabelle,

Thank you very much for your kind feedback.

We’re delighted to hear that Ryan Oliver was able to make your VW Golf purchase such a positive experience and that you felt well supported without any pressure.

We really appreciate you taking the time to share your experience and hope you enjoy your new car.

Kind regards,
Danielle

Rated 5 out of 5 stars

Great professional and friendly service

The whole process of buying my new car with Vertu Volkswagen Nottingham South was great and I was really impressed by the efficient and professional service I received. Everything was seamless from my first phone call enquiring about test driving the car to collecting the car a week later. Krupa was my sales advisor, she was very knowledgable, super helpful & friendly. She noted what was most important to me and made sure the vehicle suited my needs. I was really well looked after throughout and I am very happy wlth the car and aftercare following the purchase. I couldn't recommend Krupa and the team more, you are in very good hands.

13 June 2026
Unprompted review
Vertu Motors  - Volkswagen Nottingham South logo

Reply from Vertu Motors - Volkswagen Nottingham South

Thank you very much for leaving us a review. Customer feedback is extremely important to us. We are pleased to hear that you were happy with the level of service that you received from Krupa and the team. We hope to see you again soon. Happy motoring, Selina

Rated 5 out of 5 stars

First experience of buying a car

First experience of buying a car - it was my first. Lawrence was absolutely amazing, finding a car very quick after being let down by other dealerships. Everything was explained amazingly giving all the different options and policies that I can take out. On collection the car was covered over with a big reveal, which as a first car was lovely. Support and customer service doesn't stop there either, after sales the ability to ask any questions or any queries is completely open! Can't recommend enough.

26 June 2026
Unprompted review
Vertu Motors  - Volkswagen Nottingham South logo

Reply from Vertu Motors - Volkswagen Nottingham South

Thank you for your fantastic feedback. We’re delighted to hear that your first car buying experience was such a positive one and that Lawrence provided amazing support throughout.

It’s great to know he found you the right car quickly, explained everything clearly, and made the collection feel special. We’re especially pleased that the ongoing support has continued after your purchase.

We truly appreciate your recommendation and hope you enjoy your first car.

Kind regards,
Matthew

Rated 5 out of 5 stars

Paul was really helpful in explaining…

Paul was really helpful in explaining everything. Easy transaction. Good price for trade in

26 June 2026
Unprompted review
Vertu Motors  - Volkswagen Nottingham South logo

Reply from Vertu Motors - Volkswagen Nottingham South

Hi Peter,

Thank you for your feedback.

We’re pleased to hear Paul was helpful in explaining everything and that the process was easy, along with a good trade in price.

Kind regards,
Danielle

Rated 5 out of 5 stars

I have just purchased a used car from Nottingham South

I have just purchased a used car from Nottm South. A very good experience. Matt was really helpful and the purchase was dealt with in a friendly manner whilst being super efficient. It all went very smoothly and I now have a lovely VW. The car was prepared to a high standard and looks brand new in and out. Upon collection Matt completed all the paperwork in a timely fashion and then did an informative hand-over.

26 June 2026
Unprompted review
Vertu Motors  - Volkswagen Nottingham South logo

Reply from Vertu Motors - Volkswagen Nottingham South

Hi,

Thank you for your great feedback.

We’re delighted to hear you had such a positive experience at Nottingham South and that Matt provided friendly and efficient support throughout. It’s great to know everything went smoothly and that you were pleased with the preparation of your vehicle and the handover.

We really appreciate you taking the time to share your experience.

Kind regards,
Danielle

Rated 5 out of 5 stars

Just bought a vw Tiguan

Just bought a vw Tiguan. great experience. friendly staff. reasonable price. used car is clean and look new. free delivery to home. highly recommended.

26 June 2026
Unprompted review
Vertu Motors  - Volkswagen Nottingham South logo

Reply from Vertu Motors - Volkswagen Nottingham South

Hi Tommy,

Thank you for your great feedback.

We’re delighted to hear you had such a positive experience purchasing your Tiguan, and that the team were friendly and helpful throughout. It’s also great to know you were pleased with the condition of the car and the home delivery.

We really appreciate your recommendation.

Kind regards,
Danielle

Rated 5 out of 5 stars

Car handover

Paul the motability specialist is just that! Very very helpful and hands on with guiding you to where you want to be, pleasant bloke and happy to help with any questions or advice that may be needed! Very good service

23 June 2026
Unprompted review
Vertu Motors  - Volkswagen Nottingham South logo

Reply from Vertu Motors - Volkswagen Nottingham South

Hi Rayonne,
Thank you for taking the time to leave us a fantastic 5‑star review. We’re delighted to hear that Paul provided such helpful and hands‑on support during your Motability journey at Vertu Volkswagen Nottingham South.
It’s wonderful to know that he guided you so well, answered all your questions, and made the experience a positive one. Your kind feedback means a great deal, and we’ll be sure to pass your comments on to Paul.
If you ever need anything in the future, we’re always here to help.
Kind regards,
Liza.

Rated 5 out of 5 stars

smooth experience

smooth experience, good car and good process

18 June 2026
Unprompted review
Vertu Motors  - Volkswagen Nottingham South logo

Reply from Vertu Motors - Volkswagen Nottingham South

Hi Josh,

Thank you for your fantastic 5-star review!

We’re really pleased to hear you had a smooth experience and were happy with both the car and the process.

We appreciate your feedback and hope to see you again at Vertu Volkswagen Nottingham South.

Kind regards,
Kerry

Rated 5 out of 5 stars

We have just purchased a new car from…

We have just purchased a new car from Vertu Nottingham South and would like to thank Paul Boyd for the way he handled the transaction from purchase to handover. Nothing was too much trouble and he was happy to help in any way he could which made the whole experience pleasing and trouble free.

16 June 2026
Unprompted review
Vertu Motors  - Volkswagen Nottingham South logo

Reply from Vertu Motors - Volkswagen Nottingham South

Thank you so much for your kind words! We are so happy to hear that Paul was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn

Rated 5 out of 5 stars

Our whole experience with VW was excellent

Our whole experience with VW was excellent. From making our first enquiry online to collecting our new car, everything was seamless. Paul Boyd could not have been more helpful and went out of his way to make sure everything went smoothly. Thank you

13 June 2026
Unprompted review
Vertu Motors  - Volkswagen Nottingham South logo

Reply from Vertu Motors - Volkswagen Nottingham South

Thank you very much for leaving us a review. Customer feedback is extremely important to us. We are pleased to hear that you were happy with the level of service that you received from Paul and the team. We hope to see you again soon. Happy motoring Dawn

Rated 5 out of 5 stars

Amazing experience thank you

Amazing experience thank you
Helpful, fantastic service

11 June 2026
Unprompted review
Vertu Motors  - Volkswagen Nottingham South logo

Reply from Vertu Motors - Volkswagen Nottingham South

Good afternoon Clare,

Thank you for your review. It’s great to hear you had such an amazing experience and found the service so helpful and fantastic.

Kind regards,
Dean

Rated 5 out of 5 stars

I love my new car

I love my new car, great service and support from Matthew, so thank you!

9 June 2026
Unprompted review
Vertu Motors  - Volkswagen Nottingham South logo

Reply from Vertu Motors - Volkswagen Nottingham South

Good afternoon Jo,

Thank you for your lovely feedback. I’m delighted to hear you love your new car and that Matthew provided great service and support throughout your experience.

Kind regards,
Dean

Rated 5 out of 5 stars

Part exchanged my car for a 23 Tiguan

Part exchanged my car for a 23 Tiguan , very happy with the service and help and guidance provided , my salesperson was Josh who was friendly and helpful . I have bought several VW from Vertu now and would highly recommend

9 June 2026
Unprompted review
Vertu Motors  - Volkswagen Nottingham South logo

Reply from Vertu Motors - Volkswagen Nottingham South

Good afternoon Chris,

Thank you for your review. It’s great to hear you were happy with the service and guidance throughout your part exchange, and that Josh was friendly and helpful. We really appreciate your continued loyalty in choosing Vertu for your Volkswagen purchases and your recommendation means a lot.

Kind regards,
Dean

Rated 5 out of 5 stars

Great service

Great service. Went above and beyond to get everything right.

28 May 2026
Unprompted review
Vertu Motors  - Volkswagen Nottingham South logo

Reply from Vertu Motors - Volkswagen Nottingham South

Thank you for your kind feedback! We’re delighted to hear that you had such a great experience and that our team went above and beyond to make sure everything was just right. Providing a smooth and enjoyable journey is what we always aim for, so it’s fantastic to know we delivered.
We really appreciate you taking the time to share your experience and hope you enjoy every moment with your new car!
Kind regards,
Keith

Rated 5 out of 5 stars

The salesman Paul Boyd from Vertu Nottm…

The salesman Paul Boyd from Vertu Nottm South made my experience of buying a new VW an easy and enjoyable one. Everything was explained in a freindly professional way and the deal on my trade in was exceptional. 5 stars given as I couldn't fault the service.

27 May 2026
Unprompted review
Vertu Motors  - Volkswagen Nottingham South logo

Reply from Vertu Motors - Volkswagen Nottingham South

Hi Beverley,
Thank you for your fantastic review! We’re delighted to hear Paul Boyd made your experience of buying your new VW so easy and enjoyable.
It’s great to know everything was explained in a friendly and professional way, and that you were pleased with your part exchange deal. We’ll be sure to pass on your kind words to Paul.
We really appreciate your feedback — thank you again for choosing Vertu!
Kind regards,
Kerry

Rated 5 out of 5 stars

Ryan and all the team were so helpful…

Ryan and all the team were so helpful and friendly. They kept me well informed and very grateful for Ryan staying and helping us past his work hours to make sure we were happy and knew all the controls. Thank you!

28 May 2026
Unprompted review
Vertu Motors  - Volkswagen Nottingham South logo

Reply from Vertu Motors - Volkswagen Nottingham South

Hi Paige,
Thank you for your fantastic review! We’re delighted to hear you had such a positive experience with us at Volkswagen Nottingham South.
It’s wonderful to know Ryan and the team looked after you so well, keeping you fully informed throughout and going the extra mile by staying on to ensure you were happy and confident with all the controls. We’ll be sure to pass on your kind words to him.
We hope you’re enjoying your new car, and thank you again for choosing Vertu!
Kind regards,
Kerry

Rated 5 out of 5 stars

new car experience

I believe buying a new car can be a stressful experience, as you want to make sure you find the right car at a reasonable price with everything you are looking for.

I would like to thank Matt for making the whole process much calmer and easier. He maintained excellent communication throughout, and when we met in person for the viewing and purchase process, he made everything straightforward and stress-free.

Highly professional, kind, and helpful person, I would definitely recommend him.

16 May 2026
Unprompted review
Vertu Motors  - Volkswagen Nottingham South logo

Reply from Vertu Motors - Volkswagen Nottingham South

Hi Abrar,

Thank you for your fantastic 5-star review! We’re delighted to hear that you had such a positive experience with the team at Volkswagen Nottingham South.

It’s wonderful to know that Matt made the process calmer and easier, with excellent communication throughout and a professional, kind and helpful approach. Ensuring everything feels straightforward and stress-free is exactly what we aim for, so your feedback will mean a lot to him and the wider team.

We really appreciate your recommendation and thank you for taking the time to share your experience.

Kind regards,
Kerry

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look