Ryan Oliver from the Nottingham South branch made swapping my car a fantastic experience. He was kind, thoughtful and extremely helpful. This is the second time buying a car from Vertu Nottingham... See more
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Location
Switch location180 Loughborough Road, West Bridgford, NG2 7JB Nottingham, Nottinghamshire, GB
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Staff obviously well trained and know the product, answered questions without dithering and answered well. I was aware of some of the answers before asking so knew what to expect. The approach was fri... See more
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A tustworthy company with high standards, quality cars, new and used. The staff are approachable, polite and knowledgeable. Not always an easy decision to make, but no pressure was put on me to... See more
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First class experience from the moment I walked into the showroom. Josh made the purchase transaction go very smooth and I was kept informed throughout the whole process by him. Collection day was a b... See more
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Company details
About Vertu Motors - Volkswagen Nottingham South
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
180 Loughborough Road, West Bridgford, NG2 7JB, Nottingham, Nottinghamshire, United Kingdom
- 0344 659 5908
4.7
Excellent
202 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 24 hours
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Great customer service
Krupa was extremely professional and really helped me get the right car. I was really impressed with the service and will absolutely come back here again for my next car. Thank you!
6 April 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Nottingham South
Dear James,
Thank you for taking the time to share your feedback. We’re delighted to hear that Krupa provided such a professional service and helped you find the right car to suit your needs.
It’s great to know that you were so impressed with the experience and that you’d happily return to us for your next car. Your kind comments will be shared with Krupa and the team at Volkswagen Nottingham South.
Thank you again for choosing us — we look forward to welcoming you back in the future.
Kind regards,
Liza
An excellent handover experience with…
An excellent handover experience with staff who are truly passionate about their brand and providing customers with whatever they need.
20 April 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Nottingham South
Dear Tom,
Thank you for taking the time to share your feedback. We’re delighted to hear that you had an excellent handover experience and that our team’s passion for the Volkswagen brand came through.
Providing a thorough, supportive handover and ensuring customers have everything they need is very important to us, so your comments are greatly appreciated. Thank you again for choosing Volkswagen Nottingham South.
Kind regards,
Liza
Purchased Several Cars - Service Standards
I have purchased numerous used and new VW’s from this dealership since 2008 and I’m sorry to report my last service was a nightmare from start to finish. I booked in weeks before and was lied to and kept waiting for over an hour and forty five minutes extra over the time I was told at the desk they were bringing it round. Be assured it was a simple service (nothing wrong at all!) I’m pondering driving all the way to Leicester for my service this year as the level of empathy/concern from the staff who knew I was waiting was dreadful (they don’t care one bit). I was polite and friendly at all times - will I buy another car from here (not unless they sort out the service centre I’d get better service at ATS)
12 November 2025
Unprompted review
Reply from Vertu Motors - Volkswagen Nottingham South
Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref TP1C2004 Kind regards, Liza.
Give Josh a bonus!
My mum and I popped into this branch, VW Nottingham South on our way home after looking around various other used car dealers in the area for an Audi A1. We were greeted by Josh Barnes, the used car salesman, who had excellent knowledge and expertise, especially on the basis that we showed up with no prior warning. He took the time to understand what I was looking for and explained everything inside the car to me. I booked in a test drive and he even offered to let me test drive a VW Polo to make sure I was happy with my decision. He answered all our questions and put together a great offer on the car which led to us making the purchase. Josh made us feel comfortable and was very friendly right from the beginning - always making sure we had lots of hot chocolate too! He is a credit to the store - ask for Josh if you're looking for used cars, you won't be disappointed!
16 April 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Nottingham South
Thank you very much for taking the time to leave such a wonderful and detailed review. We’re delighted to hear that you and your mum felt so welcome when visiting our VW Nottingham South branch, and that Josh made such a positive impression from the very start. It’s great to know that his knowledge, friendly approach, and willingness to take the time to understand your needs — even offering alternative test drive options — helped you feel confident in your decision. Your kind comments about the relaxed, welcoming atmosphere (and the hot chocolate!) really mean a lot. Josh is certainly a credit to the dealership, and I’ll be sure to pass your lovely feedback on to him and the team. Thank you for choosing us, and we hope you enjoy every mile in your new car.
Kind regards,
Keith
Great service buying a second hand car
My daughter and I had been looking for her first car. We had been to several other local dealers and even though we had booked an appointment the salesmen we met knew little about the cars we test drove. I think I told them more about the car than they knew. We came to this branch VW SOUTH NOTTS on the way home just on a whim and took a look at a car we had seen advertised. We were met by Josh Barnes the used car salesman. To say we had called in on a whim we were impressed as he appeared to know quite a lot about the vehicle we were interested in. A subsequent test drive was organised and we went on to purchase the vehicle. I think the way Josh dealt with our enquiry went a long way to help us to decide to purchase the vehicle. He had lots of knowledge of the make of vehicle even though it wasn’t a VW. So enough said thank you for your excellent service Josh. (And hot chocolate!)
16 April 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Nottingham South
Hi there,
Thank you for such a brilliant and detailed review. It’s great to hear that you and your daughter had such a positive experience with us!
Josh will be thrilled with your feedback. His knowledge, the way he handled your enquiry, and the confidence he gave you clearly made a real difference. It’s fantastic that his approach helped you feel comfortable enough to go ahead with the purchase.
And the hot chocolate definitely deserves an honourable mention.
Really appreciate you sharing your experience.
Kind regards,
Kerry
An excellent experience
Evie was extremely friendly and efficient throughout. She made the experience of buying an electric car for the first time, enjoyable with her enthusiasm and knowledge. Evie took a lot of trouble to explain the features of the car.
15 April 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Nottingham South
Hi there,
Thank you for the lovely review. It’s great to hear how friendly and efficient Evie was throughout your visit.
Her enthusiasm and knowledge clearly made buying your first electric car an enjoyable experience, and it’s wonderful to hear how much care she took in explaining all the features. She’ll be delighted with your feedback.
Kind regards,
Kerry
Wonderful service
Wonderful service.
One particular member (Evie Hendry) was absolutely brilliant. Helpful and attentive.
From ordering to receiving the car, I felt well taken care of and valuable customer.
I strongly recommend this company.
12 April 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Nottingham South
Hi there,
Thank you for your wonderful feedback. We're delighted to hear that you received such excellent service throughout. A special thank you for mentioning Evie Hendry — it’s fantastic to know she was so helpful, attentive, and made you feel well looked after from ordering to receiving your car. Feeling valued as a customer is exactly what we strive for.
We truly appreciate your strong recommendation.
Kind regards
Dawn
Very poor service
I rang to ask for help about updating the SATNAV maps database in my car. I was told there would be a charge of £135 for this. When I asked if I could supply the part (because I can get it for £60), I was told the dealership would not take responsibility if the update did not work and would also charge £168 for a diagnostic check to make sure this was the correct course of action. I am still waiting for a call back from the Parts Dept, after two weeks. Nobody answers the phone. Also, waiting for a call back from the Service Dept. I asked if I could lodge a complaint; I was put through to another number. Nobody answered.
24 March 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Nottingham South
Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref TP1C0904 Kind regards, Keith
Vertu Nottingham South were fantastic
Vertu Nottingham South were fantastic, really helpful and knowledgeable. Ryan went above and beyond and made the whole process really easy!
23 March 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Nottingham South
Thank you for taking the time to share your feedback. We’re delighted to hear that Vertu Nottingham South provided such a fantastic experience. It’s great to know the team were helpful and knowledgeable throughout, and that Ryan went above and beyond to make the whole process so easy for you.
We truly appreciate your kind words and your custom.
Kind regards,
Keith
Fantastic experience buying my T-Roc with Laurence.
I recently bought my new T-Roc from Vertu Volkswagen Nottingham South and had a brilliant experience thanks to Laurence. From the moment I arrived, he was friendly, professional, and really easy to talk to. He took the time to explain everything clearly, answered all my questions patiently, and never made me feel pressured at any stage.
Laurence kept me updated throughout the whole process and made sure everything went smoothly from start to finish. He made what can sometimes be a stressful experience feel straightforward and enjoyable.
I’m absolutely delighted with my new T-Roc and really appreciate the excellent customer service. I’d highly recommend speaking with Laurence if you’re thinking about buying a car from Vertu VW. Thanks again for all your help.
21 March 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Nottingham South
Hi Natasha,
Thank you so much for your brilliant 5‑star review! We’re absolutely delighted to hear that you had such a fantastic experience at Volkswagen Nottingham South. It’s wonderful to know that Laurence made the whole process friendly, professional and stress‑free from start to finish.
Your kind words about his clear explanations, patient approach and consistent communication really do mean a lot. Laurence will be thrilled to hear how much you appreciated his support — he always strives to make customers feel comfortable, informed and confident, and it’s lovely to see that reflected so warmly in your feedback.
We’re also so pleased that you’re delighted with your new T‑Roc! Thank you for recommending Laurence and the dealership — it’s truly appreciated.
If you ever need anything in the future, we’re always here to help. Enjoy every moment in your new car!
Kind regards,
Liza.
Excellent experience from start to…
Excellent experience from start to finish. Very helpful and responsive sales rep (Krupa) and very good information. Highly recommend
17 March 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Nottingham South
Thank you, Cath, for leaving such a lovely 5‑star review.
We’re delighted to hear that you had an excellent experience from start to finish at Volkswagen Nottingham South. It’s wonderful to know that Krupa was helpful, responsive, and provided you with clear and useful information throughout the process. Your high recommendation means a great deal to the team.
If there’s anything more we can support you with, please don’t hesitate to get in touch.
Kind regards,
Liza
Chris and Evie really looked after me…
Chris and Evie really looked after me and it was a really good experience.
So so happy with my new car ☺️
18 March 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Nottingham South
Thank you, Kelsie‑jai, for leaving this lovely 5‑star review.
We’re delighted to hear that Chris and Evie took such great care of you and that your experience at Volkswagen Nottingham South was a really positive one. It’s wonderful to know you’re so happy with your new car — your excitement truly shines through! 😊
If there’s anything more we can help you with, please don’t hesitate to get in touch.
Kind regards,
Liza
Totally trust Dave the salesman in…
Totally trust Dave the salesman in Nottingham.. all went very smooth and good service throughout.
17 March 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Nottingham South
Good afternoon Brian,
Thank you for your review. It’s great to hear you have such trust in Dave, and I’m really pleased everything went smoothly for you from start to finish. Consistent, reliable service is exactly what we aim to deliver, and your comments mean a lot.
I appreciate you taking the time to share your feedback.
Kind regards,
Dean
Volkswagen Tiguan…
Joshua was well mannered and professional. He was very knowledgeable about the car we were buying.
14 March 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Nottingham South
Good afternoon Stella,
Thank you for your review. I’m really pleased to hear that Joshua made such a positive impression. His polite, professional approach and strong knowledge of the car clearly helped make the experience smooth and reassuring for you.
I’m glad everything went well with your purchase.
Kind regards,
Dean
Reply from Vertu Motors - Volkswagen Nottingham South
Hi Matt
Thank you for your lovely feedback. We're really pleased to hear you had a great experience and found the team helpful in every way. Your comments are truly appreciated.
Kind regards
Dawn
Great customer service from Steve
Great customer service from Steve Morgan. Not pushy, made us comfortable, as well as being friendly & helpful throughout the whole process.
12 March 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Nottingham South
Hi Louise,
Thank you for your wonderful 5-star review. We’re delighted to hear that you received great customer service from Steve at Volkswagen Nottingham South. It’s fantastic to know he made you feel comfortable throughout the process and was friendly, helpful, and never pushy — exactly the experience we aim to provide.
We really appreciate you taking the time to share your feedback and hope to welcome you again in the future.
Kind regards,
Liza
It was a pleasure from start to finish.
It was a pleasure from start to finish.
Buying a new car was so straightforward. I got a great deal at the Vertu Volkswagen Nottingham South, both with the trade-in for my old car and the cost of the new one. (Thank you Michael Filardi for the deal!).
I have been buying VWs for over 40 years now. The build quality is fabulous and the cars always feel solid on the road. The new car is no exception with all sorts of safety features.
Ryan Oliver was my salesman, and he went above and beyond in his service right from the start when I went to discuss a new car. I already knew that I didn't have to worry about the basics as the build quality is so good.
Ryan listened to the sort of things that I wanted; what was important to me, and what I wasn't concerned with (e.g. what type of wheels).
He kept me informed at each step in the delivery of the car and guided me through all of the different documents that needed to be signed electronically.
When I picked up the car, he was very patient explaining all of the important bits with the new car - (all on the touch screen), and going back over bits I hadn't quite remembered.
It will take a while to get to grips with everything on the car as there are so many options, but Ryan said that I could go back at any time if I had queries, or drop him a line.
I would have no hesitation in recommending Volkswagen and the Vertu Volkswagen Nottingham South dealership.
11 March 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Nottingham South
Good morning,
Here’s a shorter version:
Thank you for sharing your experience. I’m really pleased everything felt straightforward from start to finish and that you got a great deal on your new Volkswagen. Ryan will be delighted to know how much you appreciated his support — from listening to what mattered to you, keeping you updated, and guiding you through the paperwork, to taking the time to explain the features on collection.
It’s fantastic to hear your new car lives up to the quality you’ve trusted for over 40 years, and your recommendation means a great deal.
Wishing you many happy miles ahead.
Kind regards,
Dean
Ryan ( the sales man at Volkswagen…
Ryan ( the sales man at Volkswagen Nottingham ) went above and beyond with what I was looking for in my new car. He helped me decide between a golf and t roc and we went with a golf
9 March 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Nottingham South
Hi Thomas
Thank you for your lovely feedback. We're really pleased to hear that Ryan at Volkswagen Nottingham went above and beyond to help you find the right car. It’s great to know he supported you in deciding between a Golf and a T‑Roc — and that you’re happy with your choice of the Golf.
Your comments are truly appreciated.
Kind regards
Dawn
Top quality service
Top quality service. Excellent knowledge about my vehicle.
Over and above politeness and caring treatment to help with my decision to purchase the car.
7 March 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Nottingham South
Good afternoon Pauline,
Thank you for your review. I’m really pleased to hear you received top‑quality service from the team. It’s great to know their knowledge of your vehicle helped you feel confident, and that the polite, caring approach supported you in making your decision.
We really appreciate your kind feedback.
Kind regards,
Dean
Top Rank!
Professional,honest,caring and friendly customer service from all staff(especially our salesman)throughout our car purchase experience at VW Vertue Nottingham South….have always bought from VW(on our 8th now),first class
10 March 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Nottingham South
Good afternoon Gordon,
Thank you for taking the time to leave your review. I’m really pleased to hear you received professional, honest, and friendly service from the team at Volkswagen Nottingham South. It’s great to know your salesperson looked after you so well throughout the whole process.
Being on your eighth VW is a fantastic milestone, and we truly appreciate your continued loyalty. I’m delighted your experience was first class once again.
Kind regards,
Dean
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