Vertu Motors - Volkswagen Nottingham South Reviews 

202
•
TrustScore 4.5 out of 5

4.7

180 Loughborough Road, West Bridgford, NG2 7JB Nottingham, Nottinghamshire, GB

•

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Ryan Oliver from the Nottingham South branch made swapping my car a fantastic experience. He was kind, thoughtful and extremely helpful. This is the second time buying a car from Vertu Nottingham... See more

Company replied

Rated 5 out of 5 stars

Staff obviously well trained and know the product, answered questions without dithering and answered well. I was aware of some of the answers before asking so knew what to expect. The approach was fri... See more

Company replied

Rated 5 out of 5 stars

A tustworthy company with high standards, quality cars, new and used. The staff are approachable, polite and knowledgeable. Not always an easy decision to make, but no pressure was put on me to... See more

Company replied

Rated 5 out of 5 stars

First class experience from the moment I walked into the showroom. Josh made the purchase transaction go very smooth and I was kept informed throughout the whole process by him. Collection day was a b... See more

Company replied


Company details

  1. Car Dealer
  2. also in
  3. Auto Parts Store
  4. Car Repair and Maintenance
  5. Motor Vehicle Dealer
  6. Used Car Dealer

About Vertu Motors - Volkswagen Nottingham South

Written by the company

Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.

Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.

With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.

We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.

It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.

Contact info

  • 180 Loughborough Road, West Bridgford, NG2 7JB, Nottingham, Nottinghamshire, United Kingdom

  • 0344 659 5908

4.7

Excellent

TrustScore 4.5 out of 5

202 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(202)

13,518 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ryan Oliver fantastic service

Ryan Oliver from the Nottingham South branch made swapping my car a fantastic experience.
He was kind, thoughtful and extremely helpful.
This is the second time buying a car from Vertu Nottingham South and won’t be the last.
Thank you so much for going above and beyond. Serena Hawkes

30 September 2026
Unprompted review
Vertu Motors  - Volkswagen Nottingham South logo

Reply from Vertu Motors - Volkswagen Nottingham South

Hi Serena,

Thank you for your fantastic 5-star review!

We’re delighted to hear Ryan made swapping your car such a fantastic experience. It’s wonderful to know he was kind, thoughtful and extremely helpful throughout the process, going above and beyond to support you.

Thank you for your continued loyalty to Vertu Volkswagen Nottingham South and for taking the time to share your experience. We look forward to welcoming you back again in the future.

Kind regards,
Kerry

Rated 5 out of 5 stars

From start to finish we had a fantastic…

From start to finish we had a fantastic experience with our man Patrick looked after us every step of the way very professional and friendly and to get unveil the car when we picked it up was such a buzz Many Thanks

7 September 2026
Unprompted review
Vertu Motors  - Volkswagen Nottingham South logo

Reply from Vertu Motors - Volkswagen Nottingham South

Good afternoon,

Thank you for your fantastic review. We're delighted to hear that Patrick looked after you so well from start to finish and provided such a professional and friendly experience throughout your journey.

It's wonderful to know that he was there every step of the way and helped make the process enjoyable and straightforward. We're especially pleased that the unveiling of your new car made collection day such a memorable and exciting occasion.

Thank you for taking the time to share your feedback, and we hope you enjoy every mile in your new car.

Kind regards,
Dean

Rated 5 out of 5 stars

Brilliant service from start to finish…

Brilliant service from start to finish I was treated extremely well throughout the whole process I can recommend the sales person for her complete and professional service

24 September 2026
Unprompted review
Vertu Motors  - Volkswagen Nottingham South logo

Reply from Vertu Motors - Volkswagen Nottingham South

Thank you for your wonderful feedback. We're delighted to hear that you received brilliant service from start to finish and felt extremely well looked after throughout the entire process. It's especially pleasing to know that your salesperson provided such complete and professional service, helping to make your experience a positive one. Thank you for your recommendation, and we hope you enjoy your new vehicle. We look forward to assisting you again in the future! 🚗😊 Dawn

Rated 5 out of 5 stars

Friendly yet Professional

Staff obviously well trained and know the product, answered questions without dithering and answered well. I was aware of some of the answers before asking so knew what to expect. The approach was friendly yet professional. It was my experience Ryan went above and beyond in assisting me select the the right car for me.

23 September 2026
Unprompted review
Vertu Motors  - Volkswagen Nottingham South logo

Reply from Vertu Motors - Volkswagen Nottingham South

Thank you for your fantastic feedback! We’re delighted to hear that you found the service knowledgeable, friendly and professional, and that all of your questions were answered confidently and clearly. It’s especially wonderful to know that Ryan went above and beyond to help you choose the right car for your needs. We hope you’re enjoying your new car!

Many thanks,
Chloe

Rated 5 out of 5 stars

First class experience from the moment…

First class experience from the moment I walked into the showroom. Josh made the purchase transaction go very smooth and I was kept informed throughout the whole process by him. Collection day was a breeze and handover very thorough.

23 September 2026
Unprompted review
Vertu Motors  - Volkswagen Nottingham South logo

Reply from Vertu Motors - Volkswagen Nottingham South

Hi Elaine
Thank you for your wonderful review! We're delighted to hear that you had a first-class experience from the moment you walked into our showroom.

It's fantastic to know that Josh made the purchasing process smooth and kept you informed every step of the way. We're also pleased that collection day was hassle-free and that the handover was thorough and informative.

I'll be sure to pass your kind words on to Josh and the team. Thank you for choosing us, and we hope you enjoy every moment with your new car! 🚗😊 Kind regards Dawn

Rated 5 out of 5 stars

Trustworthy and excellent service

A tustworthy company with high standards, quality cars, new and used.
The staff are approachable, polite and knowledgeable.
Not always an easy decision to make, but no pressure was put on me to buy quickly.
Matt was extremely thorough and helpful. The team preparing the car are expert - it was immaculate.
The whole process ran very smoothly.
Will not hesitate to buy from Vertu VW again.

16 September 2026
Unprompted review
Vertu Motors  - Volkswagen Nottingham South logo

Reply from Vertu Motors - Volkswagen Nottingham South

Good afternoon,

Thank you for your wonderful review. We're delighted to hear that you found the team approachable, knowledgeable and professional throughout your car-buying journey.

It's great to know that Matt took the time to support you without any pressure, helping you make the right decision at your own pace. We're also pleased that the preparation of your vehicle met such high standards and that the whole process ran smoothly from start to finish.

Thank you for your kind comments and your continued confidence in us. We look forward to welcoming you back in the future.

Kind regards,
Dean

Rated 5 out of 5 stars

had a great experience purchasing my…

had a great experience purchasing my new car, Patrick and david were very helpful went over everything with me and kept me up to date with the whole process.

20 September 2026
Unprompted review
Vertu Motors  - Volkswagen Nottingham South logo

Reply from Vertu Motors - Volkswagen Nottingham South

Thank you for your wonderful review.

We are delighted to hear that you had a great experience purchasing your new car. It's fantastic to know that Patrick and David were so helpful throughout the process, taking the time to go through everything with you and keeping you fully updated every step of the way.

Providing clear communication and making the car-buying journey as smooth and stress-free as possible is exactly what we strive for, so we're pleased that Patrick and David delivered this for you.

Thank you for choosing Vertu Motors. We truly appreciate your feedback and hope you enjoy every mile in your new car.

Kind regards,
Keith

Rated 5 out of 5 stars

Efficient.

Efficient.
Helpful.
Kept me informed.
Megan genuinely appeared to love her job!

18 September 2026
Unprompted review
Vertu Motors  - Volkswagen Nottingham South logo

Reply from Vertu Motors - Volkswagen Nottingham South

Thank you for your kind review. We're delighted to hear that Megan provided such efficient and helpful service throughout your experience. It's wonderful to know that she kept you well informed every step of the way, and your comment about her genuine enthusiasm for her job is especially lovely to hear.

We'll be sure to pass on your kind feedback to Megan.

Kind regards,
Matthew

Rated 5 out of 5 stars

VW ID4 GTX Purchase

I spoke with Ryan Oliver at Vertu Motors on Thursday morning with my requirements for buying a VW ID4 GTX and he went the extra mile to have a car ready for me to collect on Tuesday!

Also, Ryan went above and beyond to ensure a perfect handover including setting up of all the car functions and the VW App!

Thank you Ryan and Michael for making the experience of owning a VW ID4 GTX so seamless and proficient!

15 September 2026
Unprompted review
Vertu Motors  - Volkswagen Nottingham South logo

Reply from Vertu Motors - Volkswagen Nottingham South

Hi Pradeep,

Thank you so much for taking the time to leave us such a fantastic 5‑star review.

We’re delighted to hear that Ryan Oliver provided such exceptional service at Vertu Volkswagen Nottingham South and went the extra mile to help secure your new VW ID.4 GTX within such a short timeframe.

It’s fantastic to know that Ryan kept everything moving smoothly from your initial enquiry through to collection and that he took the time to ensure you were fully familiar with your new vehicle, including setting up the car’s features and the Volkswagen App. Delivering a seamless handover experience is something we strive for, so your feedback is greatly appreciated.

We’re also pleased to hear that Michael played a part in making the process smooth and efficient. Your comments are a wonderful reflection of the team's commitment to providing outstanding customer service.

We’ll be sure to pass your kind feedback on to Ryan and Michael, who will be delighted to hear how much you appreciated their support and efforts.

Thank you again for choosing Vertu Volkswagen Nottingham South. We hope you enjoy every mile in your new VW ID.4 GTX, and if there’s anything we can help with in the future, please don’t hesitate to get in touch.

Kind regards,
Liza.

Rated 5 out of 5 stars

Enjoy the experience of buying a VW Golf

I initially visited to look at a used car but fell in love with a brand new white Golf Match, it suited my needs was comfortable and looked stunning 😊 this was the car for me. The process began, the sales staff are friendly and very helpful, knowledgeable and eased the process along this happened over a few short weeks and I am now the proud owner of the Golf Match. Diane Talbot.

20 August 2026
Unprompted review
Vertu Motors  - Volkswagen Nottingham South logo

Reply from Vertu Motors - Volkswagen Nottingham South

Thank you so much for taking the time to leave us such a fantastic 5‑star review.

We’re delighted to hear that what started as a search for a used car led you to finding the perfect new Volkswagen Golf Match. It’s wonderful to know that the vehicle met your needs, felt comfortable, and made such a great impression.

We’re also pleased to hear that the sales team were friendly, knowledgeable, and helpful throughout the process, ensuring everything progressed smoothly from start to finish. Making the car-buying journey enjoyable and stress-free is exactly what we strive for.

Congratulations on becoming the proud owner of your new Golf Match! We’re thrilled that the team helped make this happen and that your experience with Vertu Volkswagen Nottingham South was such a positive one.

Thank you again for choosing us. We hope you enjoy many happy miles in your stunning new Golf, and if there’s anything we can help with in the future, please don’t hesitate to get in touch.

Kind regards,
Liza.

Rated 5 out of 5 stars

Nice friendly staff

11 September 2026
Unprompted review
Vertu Motors  - Volkswagen Nottingham South logo

Reply from Vertu Motors - Volkswagen Nottingham South

Thank you for your feedback. We're pleased to hear that you found our team friendly and welcoming. We appreciate your support and hope to see you again in the future.

Many thanks,
Chloe

Rated 5 out of 5 stars

Fantastic experience

Ryan Oliver dealt with us when we recently purchased VW Golf, from Nottingham South Vertu dealership.
He was very helpful in helping us choose the right car for us. He was very professional, courteous & went above and beyond in his willingness to help us. This was a factor in us deciding to buy the car from that dealership. We would certainly recommend our friends & families to go & see him when purchasing a car. Thank you for all your help Ryan 😀🙏🏾

8 September 2026
Unprompted review
Vertu Motors  - Volkswagen Nottingham South logo

Reply from Vertu Motors - Volkswagen Nottingham South

Hi Niti,

Thank you so much for taking the time to leave such a fantastic 5‑star review. We’re delighted to hear that you had such a positive experience purchasing your Volkswagen Golf from Vertu Volkswagen Nottingham South.

It’s wonderful to know that Ryan Oliver was able to help you find the right car for your needs and that his professionalism, courtesy, and willingness to go above and beyond made such a difference throughout your journey. Providing outstanding customer service and helping customers make confident, informed decisions is exactly what we strive for.

We’re especially pleased to hear that Ryan’s support played such an important part in your decision to purchase from our dealership. Your recommendation means a great deal to us, and we know Ryan will be delighted to hear that you would confidently recommend him to your friends and family.

Thank you again for your kind words and support. We hope you enjoy every mile in your Volkswagen Golf, and if you ever need anything in the future, we’re always here to help.

Kind regards,
Liza.

Rated 5 out of 5 stars

Everything about my experience with…

Everything about my experience with Vertu was outstanding.
Ryan Oliver was exemplary in every way, he definitely went the extra mile.
The car is exactly as I wanted.
The environment is excellent.
The exchange of cars went very smoothly.

8 September 2026
Unprompted review
Vertu Motors  - Volkswagen Nottingham South logo

Reply from Vertu Motors - Volkswagen Nottingham South

Hi Jim,

Thank you so much for taking the time to leave such a fantastic 5‑star review.

We’re absolutely delighted to hear that everything about your experience with Vertu Volkswagen Nottingham South was outstanding. It’s wonderful to know that Ryan Oliver provided exemplary service throughout and helped ensure the entire process was smooth and enjoyable.

We’re also pleased to hear that the vehicle was exactly what you were looking for, that you enjoyed the dealership environment, and that the exchange of vehicles went seamlessly. Providing this level of service is exactly what we strive for, so your feedback means a great deal to us.

We’ll be sure to pass your kind words on to Ryan, who will be delighted to hear how much you appreciated his support.

We hope you enjoy every mile in your new car, and if you ever need anything in the future, we’re always here to help.

Kind regards,
Liza.

Rated 5 out of 5 stars

Nice people, nice car.

From initial call to collection of the car all went smoothly. Megan went above and beyond to make sure the journey was easy and that I understood each step.

1 September 2026
Unprompted review
Vertu Motors  - Volkswagen Nottingham South logo

Reply from Vertu Motors - Volkswagen Nottingham South

Good afternoon Phil,

Thank you for taking the time to leave a review. We're delighted to hear that everything went smoothly from your initial enquiry through to collecting your car.

It's great to know that Megan went above and beyond to make the process easy to follow and ensured you felt informed and supported every step of the way. We really appreciate your kind feedback.

Kind regards,
Dean

Rated 5 out of 5 stars

Larry made the whole experience fun

Larry made the whole experience fun. He paid attention to detail and delivered on his promises. Would highly recommend

29 August 2026
Unprompted review
Vertu Motors  - Volkswagen Nottingham South logo

Reply from Vertu Motors - Volkswagen Nottingham South

Thank you so much for your kind words! We are so happy to hear that Larry was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Selina

Rated 5 out of 5 stars

We had a great process in purchasing…

We had a great process in purchasing our car. From the moment Laurence, our sales representative greeted us to the day we collected.
He listened, took on board and advised our wishes to find exactly what we was looking for.
Great friendly service throughout the dealership and finding such a gentleman to deal with and no stereotypical pushy car sales tactics.

29 August 2026
Unprompted review
Vertu Motors  - Volkswagen Nottingham South logo

Reply from Vertu Motors - Volkswagen Nottingham South

Thank you so much for your kind words! We are so happy to hear that Laurence was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn

Rated 5 out of 5 stars

Very helpful

Our sales person was very helpful with our choice of car. She handled the whole process in professional way. She dealt our questions in a knowledgeable manner. She made us feel comfortable with our purchase.

29 August 2026
Unprompted review
Vertu Motors  - Volkswagen Nottingham South logo

Reply from Vertu Motors - Volkswagen Nottingham South

Thank you for your wonderful review.

We are delighted to hear that our Sales Executive was so helpful in assisting you with your choice of car. It's fantastic to know that she handled the whole process in such a professional manner, answered your questions knowledgeably, and helped you feel comfortable and confident with your purchase.

Providing friendly, informative, and customer-focused service is exactly what we strive for, so we're pleased you had such a positive experience.

Kind regards,
Keith

Rated 5 out of 5 stars

We received excellent service from…

We received excellent service from start to finish. A big thank you to Josh who answered our many questions and went over and above to secure us a car with the features we wanted. Communication was excellent, we were updated at each stage of the process and everything was explained in detail.

28 August 2026
Unprompted review
Vertu Motors  - Volkswagen Nottingham South logo

Reply from Vertu Motors - Volkswagen Nottingham South

Hi Hannah,

Thank you for your fantastic 5-star review!

We’re delighted to hear you received excellent service from start to finish. It’s wonderful to know Josh went above and beyond to help you find the right car and kept you updated throughout the process with clear and detailed communication.

We really appreciate your kind feedback and hope you enjoy your new car.

Kind regards,
Kerry

Rated 5 out of 5 stars

Vertu and Krupa were a joy to deal…

Vertu and Krupa were a joy to deal with. Krupa was really friendly and helpful from the onset, and came back to me straight away with any queries I had. From the minute I walked into the garage to look at the car they couldn’t have been more helpful. I would definitely recommend Vertu and Krupa - the best service and garage I have dealt with for a number of years. Thank you

28 August 2026
Unprompted review
Vertu Motors  - Volkswagen Nottingham South logo

Reply from Vertu Motors - Volkswagen Nottingham South

Hi Sarah,

Thank you for your fantastic 5-star review!

We’re delighted to hear you had such a positive experience with Vertu Volkswagen Nottingham South. It’s wonderful to know Krupa provided such friendly, helpful and responsive service throughout, making the whole process smooth and enjoyable from start to finish.

We’ll be sure to pass on your kind feedback to Krupa and the team. Thank you for your recommendation and for taking the time to share your experience.

Kind regards,
Kerry

Rated 5 out of 5 stars

Excellent Dealership

Really good experience buying a used VW T Cross from VERTU Nottingham South.
Extremely good price on the new car and they took my old car in part exchange.
Excellent sales person,Matt Recchia who sent me a video prior to me travelling to the dealership and getting a test drive.
Everything explained well by Matt both regarding the vehicle and other products.
Very pleasant to do business with them.

28 August 2026
Unprompted review
Vertu Motors  - Volkswagen Nottingham South logo

Reply from Vertu Motors - Volkswagen Nottingham South

Thank you for your wonderful review.

We are delighted to hear that you had such a positive experience purchasing your VW T-Cross from Vertu Nottingham South. It's great to know that you were pleased with both the value offered and the part exchange process.

A special thank you for your kind words about Matt Recchia. We're pleased to hear that the video he provided before your visit was helpful and that he took the time to explain everything clearly, both about the vehicle and the products available. Providing a friendly, informative, and pressure-free experience is exactly what we strive for.

Thank you for choosing Vertu Motors. We hope you enjoy your VW T-Cross and look forward to welcoming you back in the future.

Kind regards,
Keith

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look