Verisure España Reviews 

Excelente en comunicacion y dar alternatives

Very difficult to cancel after being with them for 5 years. Constantly transferred calls, rude staff, being lied to. The service while with them was fine, but the treatment when cancelling the service is so bad that I will never use them again.

Friendly, fast, good service, in time

Absolutely first rate and a highly professional service. Many thanks sir.

The system is not working properly. When I try to set it to partial mode, the door (intelligent lock) sometimes locks and sometimes it does not. We slept so many nights without realizing that issue.
Maintenance has been scheduled in 10 days, as there was no earlier availability. While the sales process was efficient, any maintenance request or issue requires a long waiting time.
Additionally, although I was promised service in my preferred language, they have not been able to assign someone who can communicate with me. Eventually, I managed to reach an agent (Iñaki), but he was neither helpful nor professional. You might think that it´s an international company and the service is high quality, but in reality it is not. I´m highly dissapointed.

El sistema no está funcionando correctamente. Cuando intento configurarlo en modo parcial, la puerta (cerradura inteligente) a veces se bloquea y a veces no. Hemos dormido muchas noches sin darnos cuenta de este problema.
El mantenimiento se ha programado dentro de 10 días, ya que no había disponibilidad antes. Aunque el proceso de venta fue eficiente, cualquier solicitud de mantenimiento o problema requiere un largo tiempo de espera.
Además, aunque me prometieron atención en mi idioma preferido, no han podido asignar a alguien que pueda comunicarse conmigo. Finalmente, conseguí contactar con un agente (Iñaki), pero no fue ni de ayuda ni profesional. Puede parecer que es una empresa internacional con un servicio de alta calidad, pero en realidad no lo es. Estoy muy decepcionada.

I have tried to cancel my contract with Verisure for almost two weeks now without any success. Reason for the cancellation is that the property is sold. I have been sent from one person to another, one email told me that I need to have to owner contact them i.e. me. Now I am trying to reach them by phone and have been kept on wait for a long time. I don’t understand why it is so difficult! Not acceptable. Not user friendly at all

Garbage - a tall woman called 'Fanny' sold us our system. She neglected to advise us that we were signing for a minimum two years. How convenient...

Added to that, having promised us great after-sales support, her car always seemed to be in the garage. Either a convenient excuse or a woeful car.

The kicker - she had the audacity to try to get me to find clients for her.

NEVER AGAIN.

Great support from the team. Installation was seamless and fast. All options were explained including how to use the App. Great service

Too bad there is no "0" star option.
I am reaching the end of the contract with Verisure España and requested to stop the renewal. A Verisure employee called me and refused to stop the renewal, because their records are different from the contract I signed.
I have been trying to contact them over telephone about this but did not manage to speak with somebody, as the call is dropped by Verisure.
I have been writing on their chat and hours later I am still waiting for a security expert to answer.
I do not know what would happen if I had an emergency...

Great service. Arrived on time, job done.

Alejandro is great. Very good service and very fast. 7 days a week!!!

DO NOT TRUST THIS COMPANY Ive had a contract with this company for 2 years and have nothing but problems. I have never experienced such incompetence and disorganisation before and highly suggest to anyone considering signing up NOT TOO.
Let me share some of my experiences. I arranged for an engineer to check my alarm system. He turned up as booked and then the company phonned me to say that the engineer would not be able to attend the appointment. Absolutely terrified I said to the caller ive let a man in my house and he said he's the engineer but your telling me that the engineer couldn't come...so I think you need to send the police as I live alone and I don't know who this man is ....eventually I was able to establish it was an engineer from securitas but not before I was terrified I'd let a stranger into my home.
On another occasion I wanted to cancel one of my alarm systems as I have two alarm systems with them at the same property I was told that I would have to pay 300€ to cancel the contract or wait until the contract period was up. I waited until the contract period was up and i was told I was unable to cancel unless I pay 300€.
Another time I was out one evening and my alarm system must have triggered as I noticed a missed call from securitas whenI was on my way home, when I got in everything seemed fine until I went upstairs. To my horror I saw my bedroom door open to the balcony Absolutely terrified I immediately phoned securitas for help. I explained what I found and asked why nothing was done about my alarm system triggering...I was told that they tried to phone but no answer and the talked to my partner in London and they felt that it situation was handled correctly I said that I was scared someone might be in my house and they asked if they should phone the police to check....having been in the house for 30mins at this point and extremely disappointed with the support I explained that it was a bit late now as ive already been in the house for 30 mins...I also said that I would expect them to call the police and not ask me if they should call the police as I pay over 90€ a month to keep me safe.
I could go on and on about the incompetence of this company but the final straw for me is that I finally managed to be able to cancel one of my alarms or so i thought only to find out they where still charging me for both alarms. I contacted customer services and asked why am still being charged for both alarms. They replied that I had to send my id to cancel it, at no point was I told this when I initially contacted them to cancel. So I sent my id and requested the cancellation. I know find myself in a situation where they cancelled both alarms and they tock a payment of aprox €274 i cancelled this with my bank and phoned them to sort out the issue
Infact I've made countless phone calls and no one can help I ve asked to speak with a manager but no joy no one has contacted me to resolve the problem regardless of me phoning for the last 2 months and now they are threatening me with legal action. DO NOT TOUCH OR TRUST THIS COMPANY

Nice man. Very good work

Great service. Only feedback is that I’m allergic to cigarette smell and he smelled badly of cigarettes.

The whole day went extremely well. Felix the fitter made extremely good job and was very tidy.