Gustavo did a very good job by checking all the system and changing all batteries and the sim card. Everything was tested an works perfectly now. Thanks again Gustavo for your hard work at late hours.... See more
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See what reviewers are saying
Superb service today by Andre. He arrived promptly and could converse with me in English as I have VERY LIMITED understanding of Spanish. He told me tech stuff about the system and control panel whic... See more
The engineer (Frank) was exceptional. Arrived on time, quickly understood what needed to be done. He installed the remaining sensors, put back up ones that had fallen off and sorted out the smoke alar... See more
Antoni was a great help at setting up my outside camera system. Explained everything in French as my Spanish was not very good. Much appreciated
Company details
About Verisure España
Written by the company
En Verisure España, antes Securitas Direct, llevamos más de 30 años protegiendo hogares, pequeños negocios y, sobre todo, a las personas.
Nuestra misión es garantizar la tranquilidad de nuestros clientes, anticipándonos para proteger lo que más importa. Para lograrlo, combinamos innovación tecnológica y atención experta, respondiendo de forma rápida y eficaz ante intrusiones, incendios y emergencias de salud.
Con presencia en 18 países y más de 30.000 empleados, somos la empresa de alarmas líder a nivel mundial.
En Verisure creemos firmemente que las personas están en el centro. Somos personas que protegen a personas, y por eso cuidamos tanto de nuestros clientes como de nuestros profesionales, promoviendo la diversidad, el talento inclusivo y equipos de alto rendimiento. Este compromiso nos ha valido reconocimientos como Top Employer en España y estar entre las 100 mejores empresas para trabajar, según rankings como Forbes y Actualidad Económica.
Nuestra apuesta constante por la innovación y la excelencia en el servicio nos ha permitido consolidarnos como compañía referente del sector y ser reconocidos como la mejor alarma en España. Desde octubre de 2025, Verisure cotiza en el Nasdaq de Estocolmo, reflejo de nuestra solidez y visión de futuro.
La innovación tecnológica es uno de nuestros pilares: desarrollamos tecnología propia, diseñada en exclusiva por nuestros equipos de I+D. Esta innovación nos permite anticiparnos a las situaciones de peligro para actuar de inmediato y ofrecer a cada cliente la protección que necesita.
Nuestro ADN se basa en pasión, innovación, confianza, compromiso y responsabilidad, trabajando en equipo para hacer del mundo un lugar más seguro.
Contact info
Spain
- verisure.es
4.8
Excellent
85K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Excellent service
Excellent service, incredibly professional and efficient. Very grateful for the service of the engineer
13 April 2026
Reply from Verisure España
Hello Elaine, we are delighted to hear that our employee exceeded your expectations and that you had a positive experience with us. We will try to pass on your feedback. Thank you for sharing your opinion with us and others. Your words are our greatest satisfaction.
Best regards! 😊 Iván, from the Securitas Direct team.
Good job excellent workmsn no mess and…
Good job excellent workmsn no mess and good communication
13 April 2026
Reply from Verisure España
Buenas tardes, Christine
Gracias por reconocer el excelente trabajo de nuestro experto en seguridad, lo apreciamos mucho. Trataremos de hacerle llegar tus palabras.
Gracias por compartir tu opinión con nosotros y con otras personas. Tu palabras son nuestra mayor satisfacción.
¡Saludos!
Gonzalo, experto en seguridad.
Security installation
The company agreed to install the security even on Saturday in order to fit our schedule. The technician installed everything according to the contract and helped with all the issues we had. He answered all the questions we had and followed our recomendations for installation places.
11 April 2026
Reply from Verisure España
Good afternoon, Román. Reading such a positive review is a real pleasure for us. Thank you for sharing your satisfaction. For us, reading your comment is the best reward.
Best regards, Julia, from Securitas Direct
Your experts, always with you. 😊
Reply from Verisure España
Dear Anna, Your positive review encourages us to continue offering the best service to our customers. Thank you for sharing your satisfaction. For us, reading your comment is the best reward.
It was a pleasure assisting you. 😊
Julia, Securitas Direct Manager
Perfect service Carlos was on time and…
Perfect service Carlos was on time and efficient and explained everything perfectly. Highly recommended
10 April 2026
Reply from Verisure España
Buenas tardes, Elaine Green
Conocer tu experiencia personal con nuestros expertos es importante para nosotros. Trataremos de hacerle llegar tus palabras.
Agradecemos mucho tu tiempo y esfuerzo al dejarnos esta reseña. Tu opinión es muy importante para nosotros.
Recibe un saludo.
Lourdes, gestora de Securitas Direct.
Awful company ripping off expats
Alarm was fitted at our holiday home in Spain late 2023. It wasn't explained how to use it by the fitters as they didn't speak English, and so it has never worked since it was put in. We have been charged for it every month since then but when we try to speak to the customer service about it, they magically lose the ability to speak English despite the sales agents over in Spain saying there is a dept there just for UK based customers. We attempted to stop the payments several times but then we get threatening emails back for non-payment. and if I reply to their emails, I get no acknowledgement back at all. It is/has been one of the worst decisions we have ever made using this company.
9 April 2026
Unprompted review
Reply from Verisure España
Thank you so much for sharing your feedback. To best assist you, we've requested more information through Trustpilot. Once we can identify you as a customer, we'll review your case in detail and contact you as soon as possible. Thank you for your cooperation.
Really good profesional service man
Really good profesional service man. Good communication, quick work, I’m really satisfied with the service
8 April 2026
Reply from Verisure España
Good morning, Tomasz. We're thrilled to hear you had a positive experience with us. Thank you for sharing your opinion with us and others. Your words are our greatest reward.
Best regards, Lourdes, Securitas Direct Manager.
Reply from Verisure España
"Good morning, Karen! We're so glad you had a positive experience with us! Thank you for sharing your satisfaction. Reading your feedback is the best reward for us.
It was a pleasure assisting you. 😊
Julia, Securitas Direct Manager."
Reply from Verisure España
Dear Tracey, We are proud to know that our security expert provided you with excellent service and that you had a positive experience with us. We will try to pass on your feedback. Thank you so much for taking the time and effort to leave this review. Your opinion is very important to us.
It was a pleasure serving you,
Gonzalo, Security Expert
The person I spoke to understood and…
The person I spoke to understood and resolved my problem quickly and efficiently
28 March 2026
Don’t make appoints weeks in advance.
The technician did his job really well. Clean and efficient.
Customer service was good.
But making an appointment 1 month before confirming appointment by email and telephone. Then no one arriving and the appointment cancelled without prior consult from Securitas direct. Was very much unprofessional. Next time I won’t be making any appointments with Securitas direct in advance, especially when I need to travel 700km for them to do the work.
28 March 2026
Reply from Verisure España
Thank you for your message. We will review your case and get back to you as soon as possible.
Rápido aviso de la central de Securitas…
Rápido aviso de la central de Securitas por visualizar movimientos en nuestra vivienda estando nuestra alarma conectada.
Muy satisfechos y seguros con Securitas Direct
26 March 2026
Reply from Verisure España
Buenas tardes, Rosario
Es un verdadero placer para nosotros recibir tu reseña positiva. ¡Nos esforzamos cada día para ofrecer la mejor experiencia de seguridad a nuestros clientes!
Gracias por tomarte el tiempo de dejar tu opinión en esta plataforma.
Encantado de haberte leído 😊
Iván, de tu equipo de expertos de Securitas Direct.
Operator called within seconds of alarm…
Operator called within seconds of alarm going off to check that I was ok
3 April 2026
Reply from Verisure España
Good afternoon, Diane. We're delighted to see that your security experience has been so positive.
We sincerely appreciate you leaving this review. Every comment helps us grow and improve what we do.
It was a pleasure reading your message 😊
Iván, from your Securitas Direct team of experts.
We just got a great product
We just got a great product and Gustavo the inginer moved very fast and efficient.
Thank you.
1 April 2026
Reply from Verisure España
Hello Eugen, Knowing about your personal experience with our experts is important to us. We will try to pass on your feedback. Thank you for your review and for choosing us as your expert security company.
Best regards, Julia, from Securitas Direct
Your experts, always with you. 😊
Alex was really punctual
Alex was really punctual, friendly and knows exactly what he is doing. Very knowledgeable and would highly recommend. 5 stars isn't enough. Thanks Alex
1 April 2026
Reply from Verisure España
Dear Casper, We greatly appreciate your time and dedication in leaving us a positive review. Thank you for sharing your satisfaction. Your trust and appreciation of our work is our greatest reward.
Best regards, Gonzalo, Security Expert.
Amazing service
Amazing service, super quick and very nice and thorough with all important explanations!
28 March 2026
Reply from Verisure España
Buenos días, Sinja
Nos emociona saber que has tenido una experiencia positiva con nosotros.
Gracias por tu reseña y por elegirnos como compañía experta de seguridad.
Un saludo.
Julia, de Securitas Direct
Tus expertos, siempre contigo. 😊
Reply from Verisure España
Dear Alan,
We are very pleased that our employee was able to offer you a positive experience. We will share your comments so that he knows his work is appreciated.
Thank you for taking a few minutes to leave your feedback.
It was a pleasure serving you,
Gonzalo, security expert.
Alex has been excellent in installing…
Alex has been excellent in installing alarm system and helping throughout the process
Highly recommended
24 March 2026
Reply from Verisure España
Hello Sandra, we are delighted to hear that our employee exceeded your expectations and that you had a positive experience with us. We will try to pass on your feedback. Thank you for sharing your satisfaction. For us, reading your comment is the best reward.
It was a pleasure assisting you,
Gonzalo, Security Expert.
Very poor customer service
Very poor customer service, I called 4 times last week and most calls I had to explain myself 3 times, each time I was told that I would be called back nothing. I called again today the 5th time to make a complaint again being told they would need me to speak to another department. I refuse to explain the situation again. Basically my alarm has been disconnected and was told it was cancelled, the only time I realised was when 800€ was taken from my account. It was never cancelled by me and I have an expensive house with no security. Prior to all this the alarm never worked anyway, absolute disaster of a company and I feel like I’ve been scammed with absolute no recourse, please consider alternative before even doing business this company.
23 March 2026
Unprompted review
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