Venicci Reviews 

709
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 258 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and informative advice, making their interactions pleasant and stress-free. The customer service is frequently highlighted as second to none, with many people appreciating quick responses and effective solutions, often providing replacements or repairs without hassle. Consumers are very satisfied with the products, describing them as excellent quality, sturdy, and easy to use, with features like smooth pushing and effective suspension enhancing the user experience. However, some customers also noted issues with product durability, reporting instances of prams breaking multiple times or wheels becoming faulty during normal use.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, knowledge, and... See more

Product

Reviewers mention positive feedback about product, with many expressing satisfaction with the prams and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting prompt, helpful, and... See more

Service

Reviewers highlight positive aspects of service, with many describing it as fantastic, quick, and efficient,... See more

User experience

People report positive experiences with user experience, highlighting the ease of use and practical features... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a fantastic experience with Grant and Tristan. They were both incredibly helpful, knowledgeable, and took the time to explain everything in detail. They gave me so much information and really... See more

Company replied

Rated 5 out of 5 stars

Contacted Venicci as one of the straps broke on my pram that attaches my backpack. Excellent customer service, couldn’t be more helpful. Would definitely recommend this brand.

Company replied

Rated 5 out of 5 stars

Great customer service, very prompt and helpful. I lost the buckle cover and wanted to know whether it was necessary or not and they sent out a new one without me even asking for one. I really like th... See more

Company replied

Rated 5 out of 5 stars

The customer service at Venicci is second to none. I purchased a travel system and had a couple of minor issues. They replied within 24hours, collect and deliver the item without any problems or issue... See more

Company replied


Company details

Written by the company

- Simply Stylish -


Contact info

4.8

Excellent

TrustScore 5 out of 5

709 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 85% of negative reviews

Typically replies within 2 weeks

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4.8

All reviews

(709)

261 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Thomas

Thomas! Was very helpful, informative! Great customer service !

8 March 2026
Unprompted review
Venicci logo

Reply from Venicci

Thank you so much for your review and the kind words towards our member of staff, I'll be sure to pass your feedback on. We hope it was super helpful in making the right choice for you and your little one.

Regards, Team Venicci

Rated 5 out of 5 stars

Thank you Thomas great service

Thank you Thomas great service

8 March 2026
Unprompted review
Venicci logo

Reply from Venicci

Thank you so much for your review and the kind words towards our member of staff, I'll be sure to pass your feedback on. We hope it was super helpful in making the right choice for you and your little one.

Regards, Team Venicci

Rated 5 out of 5 stars

Great experience

The staff at Venicci were really helpful at the baby show! So knowledgeable and Harry was very friendly.

8 March 2026
Unprompted review
Venicci logo

Reply from Venicci

Thank you so much for your review and the kind words towards our team, I'll be sure to pass your feedback on. We hope it was super helpful in making the right choice for you and your little one.

Regards, Team Venicci

Rated 5 out of 5 stars

Katie was amazing

Katie was amazing! She showed us everything we could ever need to know on all of the units. Helped us come to a decision on the pram and bundle that would work best for us. She is a credit to the Venicci team!

8 March 2026
Unprompted review
Venicci logo

Reply from Venicci

Thank you so much for your review and the kind words towards our member of staff, we'll be sure to pass your feedback on.

We're thrilled you chose Venicci and are confident you'll enjoy using your pram for many years with your little one.

Regards, Team Venicci

Rated 5 out of 5 stars

Happy Customer!!

Happy Customer, Helped today by Katie, she was super helpful. Super friendly could not have spent more time with us. I was stuck between two strollers and she really helped to narrow it down. Showed me all the functions and reassured me that I was making the right choice for my lifestyle which is absolutely key. She is an absolute star and an asset to the Venicci team. Thank you Katie!!

8 March 2026
Unprompted review
Venicci logo

Reply from Venicci

Thank you so much for your review and the kind words towards our member of staff, we'll be sure to pass your feedback on.

We're thrilled you chose Venicci and are confident you'll enjoy using your pram for many years with your little one.

Regards, Team Venicci

Rated 5 out of 5 stars

Was served by Thomas at the baby excel…

Was served by Thomas at the baby excel event in London. He, alongside another memeber of staff was really helpful, friendly and accommodating.

8 March 2026
Unprompted review
Venicci logo

Reply from Venicci

Thank you so much for your review and the kind words towards our members of staff, I'll be sure to pass your feedback on.

We're thrilled you chose Venicci and are confident you'll enjoy using your pram for many years with your little one.

Regards, Team Venicci

Rated 5 out of 5 stars

Thank you

Harry was very helpful and helped us find our dream buggy. Thank you

8 March 2026
Unprompted review
Venicci logo

Reply from Venicci

Thank you so much for your review and the kind words towards our member of staff, we'll be sure to pass your feedback on.

We're thrilled you chose Venicci and are confident you'll enjoy using your pram for many years with your little one.

Regards, Team Venicci

Rated 5 out of 5 stars

Amazing quality

Amazing quality
Friendly staff
Extremely helpful

8 March 2026
Unprompted review
Venicci logo

Reply from Venicci

Thank you so much for your review, we so pleased you were happy with the service you received from us.

Regards, Team Venicci

Rated 5 out of 5 stars

Finally chose our dream pram!!

Harry was amazing! Very helpful and knowledgeable. Can’t thank them enough.
Finally chose our dream pram!!

8 March 2026
Unprompted review
Venicci logo

Reply from Venicci

Thank you so much for your review and the kind words towards our member of staff, we'll be sure to pass your feedback on.

We're thrilled you chose Venicci and are confident you'll enjoy using your pram for many years with your little one.

Regards, Team Venicci

Rated 5 out of 5 stars

Very helpful and friendly would…

Very helpful and friendly would definitely recommend to friends and family

8 March 2026
Unprompted review
Venicci logo

Reply from Venicci

Thank you so much for your review, we so pleased you were happy with the service you received from us.

Regards, Team Venicci

Rated 5 out of 5 stars

Very professional

Very professional , would highly recommend staff and Brand

8 March 2026
Unprompted review
Venicci logo

Reply from Venicci

Thank you so much for your review, we so pleased you were happy with the service you received from us.

Regards, Team Venicci

Rated 5 out of 5 stars

Visited the stand at the Baby Show

Visited the stand at the Baby Show, very informative and great products

8 March 2026
Unprompted review
Venicci logo

Reply from Venicci

Thank you so much for your review, we so pleased you were happy with the service you received from us.

Regards, Team Venicci

Rated 5 out of 5 stars

We had such a great experience with…

We had such a great experience with Katie at the Venicci stand during the Baby Show at the Excel. From the moment we started speaking with her, she was incredibly knowledgeable, enthusiastic, and genuinely passionate about the products she was demonstrating.

Katie took the time to walk us through the pram bundle in detail, clearly explaining all of the functions and features in a way that was easy to understand. She answered all of our questions with confidence and made sure we felt completely comfortable with our choice before purchasing.

What really stood out was how much she clearly enjoys her job – her enthusiasm was infectious and it made the whole experience feel relaxed and enjoyable rather than pressured. She’s exactly the kind of person you hope to meet when making an important purchase like this.

Thanks to Katie, we left feeling confident and excited about our pram bundle. We couldn’t recommend her more highly – Venicci are very lucky to have her!

7 March 2026
Unprompted review
Venicci logo

Reply from Venicci

Thank you so much for your review and the kind words towards our member of staff, we'll be sure to pass your feedback on.

We're thrilled you chose Venicci and are confident you'll enjoy using your pram for many years with your little one.

Regards, Team Venicci

Rated 5 out of 5 stars

I met Katie and of course Gary at the…

I met Katie and of course Gary at the Venicci stand at the London baby show. Katie couldn’t have been more helpful making my conversation and the whole experience personal to me. No question was too silly she made me feel comfortable and at ease with my purchase. I can’t wait to receive my pushchair thank you once again for your help it didn’t go unnoticed!

7 March 2026
Unprompted review
Venicci logo

Reply from Venicci

Thank you so much for your review and the kind words towards our members of staff, I'll be sure to pass your feedback on.

We're thrilled you chose Venicci and are confident you'll enjoy using your pram for many years with your little one.

Regards, Team Venicci

Rated 5 out of 5 stars

Visited the Venicci stand at the Excel…

Visited the Venicci stand at the Excel centre, looking for a pram set. Harry kept us well informed and welcoming. We're extremely happy with the service provided and welcoming nature of all the employees at the venicci stand

7 March 2026
Unprompted review
Venicci logo

Reply from Venicci

Thank you so much for your review and the kind words towards our member of staff, we'll be sure to pass your feedback on.

We're thrilled you chose Venicci and are confident you'll enjoy using your pram for many years with your little one.

Regards, Team Venicci

Rated 5 out of 5 stars

We had Katie serve us at the Baby Show…

We had Katie serve us at the Baby Show in London and she was absolutely brilliant! Showed us how the pram works, was clear and concise in explaining everything and gave us lots of confidence with our purchase. Would highly recommend!

7 March 2026
Unprompted review
Venicci logo

Reply from Venicci

Thank you so much for your review and the kind words towards our member of staff, we'll be sure to pass your feedback on.

We're thrilled you chose Venicci and are confident you'll enjoy using your pram for many years with your little one.

Regards, Team Venicci

Rated 5 out of 5 stars

VENECCI upline by Harry

Harry was so helpful! He explained three different prams and showed all of the ways it can be put together. He answered every single question I had - so patient and knowledgeable.
Thank you so much!

7 March 2026
Unprompted review
Venicci logo

Reply from Venicci

Thank you so much for your review.

We're pleased our staff took the time and were able to help you make the right decision with purchasing your pram.

Regards, Team Venicci

Rated 5 out of 5 stars

We’ve been using the Venicci Upline 2…

We’ve been using the Venicci Upline 2 and honestly couldn’t be happier with it. From the moment we unboxed it, the quality really stood out — the materials feel premium and everything is really well thought out. The pram is sturdy but still surprisingly lightweight, which makes it easy to handle day-to-day.

One of the best features is how smoothly it pushes, even on rougher pavements, and the suspension makes a noticeable difference for the baby. The carrycot is really spacious and comfortable, and the seat unit is easy to adjust as your little one grows.

It’s also really practical for parents — it folds down quickly, fits nicely in the car boot, and the storage basket underneath is a great size for shopping or baby essentials.

The design looks great too. It feels stylish without compromising on functionality, and we’ve had lots of compliments on it already.

Overall, the Venicci Upline 2 feels like a high-quality, well-designed travel system that makes everyday life with a baby much easier. Definitely recommend it to anyone looking for something reliable, comfortable and good looking. ⭐⭐⭐⭐⭐

7 March 2026
Unprompted review
Venicci logo

Reply from Venicci

Hi Oliver,

Thank you so much for such a great review. We pride ourselves on everything you have said and appreciate your time to detail your experience with the Upline 2.

We hope you can continue to enjoy using your Venicci product.

All the best, Team Venicci.

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