Venicci Reviews 

712
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 258 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and informative advice, making their interactions pleasant and stress-free. The customer service is frequently highlighted as second to none, with many people appreciating quick responses and effective solutions, often providing replacements or repairs without hassle. Consumers are very satisfied with the products, describing them as excellent quality, sturdy, and easy to use, with features like smooth pushing and effective suspension enhancing the user experience. However, some customers also noted issues with product durability, reporting instances of prams breaking multiple times or wheels becoming faulty during normal use.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, knowledge, and... See more

Product

Reviewers mention positive feedback about product, with many expressing satisfaction with the prams and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting prompt, helpful, and... See more

Service

Reviewers highlight positive aspects of service, with many describing it as fantastic, quick, and efficient,... See more

User experience

People report positive experiences with user experience, highlighting the ease of use and practical features... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a fantastic experience with Grant and Tristan. They were both incredibly helpful, knowledgeable, and took the time to explain everything in detail. They gave me so much information and really... See more

Company replied

Rated 5 out of 5 stars

Contacted Venicci as one of the straps broke on my pram that attaches my backpack. Excellent customer service, couldn’t be more helpful. Would definitely recommend this brand.

Company replied

Rated 5 out of 5 stars

Great customer service, very prompt and helpful. I lost the buckle cover and wanted to know whether it was necessary or not and they sent out a new one without me even asking for one. I really like th... See more

Company replied

Rated 5 out of 5 stars

The customer service at Venicci is second to none. I purchased a travel system and had a couple of minor issues. They replied within 24hours, collect and deliver the item without any problems or issue... See more

Company replied


Company details

Written by the company

- Simply Stylish -


Contact info

4.8

Excellent

TrustScore 5 out of 5

712 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 83% of negative reviews

Typically replies within 2 weeks

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4.8

All reviews

(712)

260 reviews in the last 12 months

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Rated 5 out of 5 stars

VENECCI upline by Harry

Harry was so helpful! He explained three different prams and showed all of the ways it can be put together. He answered every single question I had - so patient and knowledgeable.
Thank you so much!

7 March 2026
Unprompted review
Venicci logo

Reply from Venicci

Thank you so much for your review.

We're pleased our staff took the time and were able to help you make the right decision with purchasing your pram.

Regards, Team Venicci

Rated 5 out of 5 stars

We’ve been using the Venicci Upline 2…

We’ve been using the Venicci Upline 2 and honestly couldn’t be happier with it. From the moment we unboxed it, the quality really stood out — the materials feel premium and everything is really well thought out. The pram is sturdy but still surprisingly lightweight, which makes it easy to handle day-to-day.

One of the best features is how smoothly it pushes, even on rougher pavements, and the suspension makes a noticeable difference for the baby. The carrycot is really spacious and comfortable, and the seat unit is easy to adjust as your little one grows.

It’s also really practical for parents — it folds down quickly, fits nicely in the car boot, and the storage basket underneath is a great size for shopping or baby essentials.

The design looks great too. It feels stylish without compromising on functionality, and we’ve had lots of compliments on it already.

Overall, the Venicci Upline 2 feels like a high-quality, well-designed travel system that makes everyday life with a baby much easier. Definitely recommend it to anyone looking for something reliable, comfortable and good looking. ⭐⭐⭐⭐⭐

7 March 2026
Unprompted review
Venicci logo

Reply from Venicci

Hi Oliver,

Thank you so much for such a great review. We pride ourselves on everything you have said and appreciate your time to detail your experience with the Upline 2.

We hope you can continue to enjoy using your Venicci product.

All the best, Team Venicci.

Rated 5 out of 5 stars

Visited the baby shower today and Gary…

Visited the baby shower today and Gary was so helpful! Even though we weren’t able to purchase today as it’s still early we will definitely coming back to purchase the claro 2 in forest

7 March 2026
Unprompted review
Venicci logo

Reply from Venicci

Thank you so much for your review.

We're pleased our staff took the time and were able to help you make the right decision. We look forward to seeing you in the future.

Regards, Team Venicci

Rated 5 out of 5 stars

Katie was amazing!

Katie was amazing!!

7 March 2026
Unprompted review
Venicci logo

Reply from Venicci

Thank you so much for your review.

We're pleased our staff were able to help you make the right decision with purchasing your pram.

Regards, Team Venicci

Rated 5 out of 5 stars

Gas and Thomas done amazing with…

Gas and Thomas done amazing with helping selecting a baby push chair for my sister. All the advice and showed us how easily it assembled and disassembled.thank you

7 March 2026
Unprompted review
Venicci logo

Reply from Venicci

Thank you so much for your review and the kind words towards our members of staff, I'll be sure to pass your feedback on.

We're thrilled your sister chose Venicci and are confident she'll enjoy using the pram for many years.

Regards, Team Venicci

Rated 5 out of 5 stars

Staff very friendly and helpful

Staff very friendly and helpful, put a deposit on our pram today & can't wait for it to be delivered.

7 March 2026
Unprompted review
Venicci logo

Reply from Venicci

Thank you so much for your review and the kind words towards our staff, I'll be sure to pass your feedback on.

We're thrilled you chose Venicci and are confident you'll enjoy using your pram for many years with your little one.

Regards, Team Venicci

Rated 5 out of 5 stars

Tomasz service from excel london was…

Tomasz service from excel london was 10/10 , can not fault and would highly recommend

7 March 2026
Unprompted review
Venicci logo

Reply from Venicci

Thank you so much for your review.

We're pleased our staff were able to help you make the right decision with purchasing your pram.

Regards, Team Venicci

Rated 5 out of 5 stars

Harry and the venicci team were brilliant

Harry and the venicci team were brilliant at a genuine sale without being pushy, listened to us as a couple and took into account what we need from our purchase.

7 March 2026
Unprompted review
Venicci logo

Reply from Venicci

Thank you so much for your review and the kind words towards our members of staff, I'll be sure to pass your feedback on.

We're thrilled you chose Venicci and are confident you'll enjoy using your pram for many years with your little one.

Regards, Team Venicci

Rated 5 out of 5 stars

Harry was extremely helpful and…

Harry was extremely helpful and knowledgeable and displayed the full extent of the products. Was very happy

6 March 2026
Unprompted review
Venicci logo

Reply from Venicci

Thank you so much for your review.

We're pleased our staff were able to help you make the right decision with purchasing your pram.

Regards, Team Venicci

Rated 5 out of 5 stars

The most friendly and informative…

The most friendly and informative staff!! Harry and Peter where very helpful in making a big decision for baby, but with their non pushy and relaxed attitude it was made easier ❤️

6 March 2026
Unprompted review
Venicci logo

Reply from Venicci

Thank you so much for your review and the kind words towards our members of staff, I'll be sure to pass your feedback on.

We're thrilled you chose Venicci and are confident you'll enjoy using your pram for many years with your little one.

Regards, Team Venicci

Rated 5 out of 5 stars

Fantastic service and product!

Gazza was fantastic, great service and super knowledgeable. Made us even more excited for our potato!

6 March 2026
Unprompted review
Venicci logo

Reply from Venicci

Thank you so much for your review, we so pleased you were happy with the service you received from us.

Regards, Team Venicci

Rated 5 out of 5 stars

Gary was so helpful in everyway

Gary was so helpful in everyway, but without being pushy (excuse the pun)
Amazing service and lots of freebies included with the pushchair.

6 March 2026
Unprompted review
Venicci logo

Reply from Venicci

Thank you so much for your review.

We're pleased you're happy with your purchase and everything you will receive.

Regards, Team Venicci

Rated 5 out of 5 stars

Excellent service from Gaz

Excellent service from Gaz, very knowledgeable and helped us in ordering the perfect pram!

6 March 2026
Unprompted review
Venicci logo

Reply from Venicci

Thank you so much for your review and the kind words towards our member of staff, we'll be sure to pass your feedback on.

We're thrilled you chose Venicci and are confident you'll enjoy using your pram for many years with your little one.

Regards, Team Venicci

Rated 5 out of 5 stars

Excellent service and an even better pram!

We bought the Venicci Upline 2 for our son who was born in November and we absolutely love it! It's such an easy pram to use, especially when you have baby in one hand. The little chip for attaching the bag snapped at the weekend and I contacted customer services expecting to buy a replacement, and they immediately offered to replace it for us this week! Fantastic service, I wouldn't hesitate to contact for support again if needed. Thank you!

2 March 2026
Unprompted review
Venicci logo

Reply from Venicci

Hi Nicole, thanks for your review. We really appreciate it. We hope you can continue to use your Venicci pushchair for a long time now.
Thanks, Venicci

Rated 5 out of 5 stars

Experience of purchasing Venicci Upline 2

Bought the Venicci Upline 2 for our daughter’s baby. Fantastic customer service through the whole process of ordering the pram on line, from ordering through to delivery. Very quick responses from customer services to any and all questions asked and a beautiful, well made product which our daughter and her husband are so glad they chose. Baby seems to love it too.

15 December 2025
Unprompted review
Venicci logo

Reply from Venicci

Hi,
Thanks so much for your review. We're thrilled you're delighted with the pushchair and I hope everyone continues to love it!
Team Venicci

Rated 5 out of 5 stars

I absolutely love my venicci pram and…

I absolutely love my venicci pram and the people at venicci one of my pram hooks snapped and they were so quick to send new ones out and so helpful definitely a pram I would buy again

17 February 2026
Unprompted review
Venicci logo

Reply from Venicci

Hi,
Thank you so much for your review. We're so pleased we were able to resolve your issue swiftly and you can continue to happily use your Venicci pushchair.
Regards, Team Venicci

Rated 5 out of 5 stars

Excellent service

Excellent service, quick response and helpful on resolving the problem! Good customer service- got through straightaway!
Buggy/ pram also would highly recommend!

16 February 2026
Unprompted review
Venicci logo

Reply from Venicci

Hi Jenny,
Thank you for your review, we appreciate the feedback and are glad you are happy with your experience and the pushchair.

Regards, Team Venicci

Rated 1 out of 5 stars

Venicci upline backrest snapped

Bought the upline stone beige as it looked good.. however now I have been using the sitting part for my daughter and was on a walk in the park with her yesterday when the back just broke and sent my 15 month old daughter flying backwards, thankfully she was strapped in as always but she got an awful fright she was crying hysterically, we all got an awful fright including my other daughter who has ASD and had a full meltdown thinking her baby sister had fallen out..
now today my baby daughter appears to be sore and stiff, which I assume is from the swift motion of been thrown backwards so suddenly in her pushchair.. the finish on the frame has also deteriorated after a couple of months and the wheels rub slightly when in motion.. i have emailed Venicci and hope this will be resolved swiftly as I am now on my days off with no pushchair for my daughter and I’m really not sure I could ever feel comfortable trusting this brand pushchair for my baby daughter again… really disappointed

11 February 2026
Unprompted review

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