I had a fantastic experience with Grant and Tristan. They were both incredibly helpful, knowledgeable, and took the time to explain everything in detail. They gave me so much information and really... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Contacted Venicci as one of the straps broke on my pram that attaches my backpack. Excellent customer service, couldn’t be more helpful. Would definitely recommend this brand.
Company replied
Great customer service, very prompt and helpful. I lost the buckle cover and wanted to know whether it was necessary or not and they sent out a new one without me even asking for one. I really like th... See more
Company replied
The customer service at Venicci is second to none. I purchased a travel system and had a couple of minor issues. They replied within 24hours, collect and deliver the item without any problems or issue... See more
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Company details
Written by the company
- Simply Stylish -
Contact info
Unit 7 Brookfields Way, S63 5DL, Rotherham, United Kingdom
- service@venicci.co.uk
- venicci.co.uk
4.8
Excellent
711 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 85% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Spoke to Kelly at the baby show and she…
Spoke to Kelly at the baby show and she was super helpful with me and my mum. Made the experience very easy and we made a purchase at the show! Thanks Kelly!
10 May 2026
Unprompted review
Reply from Venicci
Thank you so much for your review. We're thrilled Kelly was able to be so helpful and help you make the right choice. We know you won't be disappointed.
All the best,
Team Venicci
Very knowledgeable staff very good…
Very knowledgeable staff very good experience
10 May 2026
Unprompted review
Reply from Venicci
Thanks, and thank you for the review :-)
At the NEC baby show and Tristan and he…
At the NEC baby show and Tristan and he was brilliant at showing us the travel system. After looking at many more we returned and bought their all terrain system. Great experience thank you
10 May 2026
Unprompted review
Reply from Venicci
Thank you so much for your review. We're delighted Tristan was able to be so helpful and help you make the right choice.
All the best,
Team Venicci
Came to the Nec baby show and Harry was…
Came to the Nec baby show and Harry was amazing showing us the Tila pram. Really helpful, informative and although the show was very busy he made time for us and was very polite and professional. Would highly recommend in comparison to the other brands on the market we shopped around at the show
10 May 2026
Unprompted review
Reply from Venicci
Thank you so much for your review. We're delighted Harry was able to be so helpful and help you make the right choice.
All the best,
Team Venicci
Absolutely amazing product and even…
Absolutely amazing product and even better staff! I would highly recommend to any parent. Gary was so helpful and was amazing. Thank you so much!
10 May 2026
Unprompted review
Reply from Venicci
Thank you so much for your review. We're delighted Gary was able to be so helpful and help you make the right choice.
All the best,
Team Venicci
Cannot thank Katie and “baby Gary”…
Cannot thank Katie and “baby Gary” enough for all of your help and advice you can truly tell you love what you do and your product and so excited to have my little boy nice and snug in his new pram set cannot recommend venicci enough!
10 May 2026
Unprompted review
Reply from Venicci
Thank you so much for your review. We're delighted Katie (and baby Gary) were able to be so helpful and help you make the right choice.
All the best,
Team Venicci
Harry was fantastic
Harry was fantastic, very helpful and knew the brand inside out.
10 May 2026
Unprompted review
Reply from Venicci
Thank you so much for your review. We're delighted Harry was able to be so helpful and help you make the right choice.
All the best,
Team Venicci
Tristan was very helpful upon our visit…
Tristan was very helpful upon our visit to the NEC baby show. Super knowledgable and very helpful with a professional touch. Would 100% recommend
10 May 2026
Unprompted review
Reply from Venicci
Thank you so much for your review. We're delighted Tristan was able to be so helpful and help you make the right choice.
All the best,
Team Venicci
The baby show at the Birmingham nec
The baby show at the Birmingham nec.
Tristan swiftly helped my wife with the purchase of the Venicci tila. Had me sold with the colourway and the bundle available.
We even had the option to leave on the same day with the bundle. And even offered £100 off.
Very happy with my purchase. Would recommend
Very good customer service
10 May 2026
Unprompted review
Reply from Venicci
Thank you so much for your review. We're delighted Tristan was able to be so helpful and help you make the right choice.
All the best,
Team Venicci
Met the staff at the baby show 2026 in…
Met the staff at the baby show 2026 in Birmingham and the service was fantastic. Great deal and advice. Very impressed.
10 May 2026
Unprompted review
Reply from Venicci
Thank you so much for your review. We're delighted we were able to be so helpful and help you make the right choice.
All the best,
Team Venicci
We have been given so much advice and…
We have been given so much advice and information by Tristan on the venicci prams to help us make the right decision.
Excellent service!
10 May 2026
Unprompted review
Reply from Venicci
Thank you so much for your review. We're delighted Tristan was able to be so helpful and help you make the right choice.
All the best,
Team Venicci
amazing sales rep!
Kelly was an amazing sales rep giving so much information and answering all of our questions! Product also amazing!
10 May 2026
Unprompted review
Reply from Venicci
Thank you so much for your review. We're delighted Kelly was able to be so helpful and help you make the right choice.
All the best,
Team Venicci
Great experience with Katie at the baby show!
Had a great experience today at the The Baby Show with Katie purchasing our lovely Claro 2! We were given a fantastic demo and talked through all the options to make sure it was the right fit for us. Katie made us feel really welcome throughout the whole experience. We’re so excited for it to be delivered!
9 May 2026
Unprompted review
Reply from Venicci
Thank you so much for your review. We're delighted Katie was able to be so helpful and help you make the right choice.
All the best,
Team Venicci
Reply from Venicci
Thank you so much for your review.
All the best,
Team Venicci
We were a bit torn between two brands…
We were a bit torn between two brands, but we ended up choosing Venicci. Harry at the baby show gave a fantastic demonstration—so friendly and full of useful information!
9 May 2026
Unprompted review
Reply from Venicci
Thank you so much for your review. We're delighted Harry was able to be so helpful and help you make the right choice.
All the best,
Team Venicci
We dealt with Tristan and the team at…
We dealt with Tristan and the team at the Baby Show at the NEC in Birmingham today. Tristan was really friendly, helpful and most of all, knowledgeable about the products they offer. He helped us through the process of choosing to ordering and we are over the moon with the customer service and product we chose. Would recommend to anyone! Thank you!
9 May 2026
Unprompted review
Reply from Venicci
Thank you so much for your review. We're delighted Tristan and the team were able to be so helpful and help you make the right choice.
All the best,
Team Venicci
Harry was brilliant
Harry was brilliant. He knew the ins and outs of the pram and knew what he was talking about. Very friendly and very helpful. Came back later in the day to complete purchase with him.
9 May 2026
Unprompted review
Reply from Venicci
Thank you so much for your review. We're delighted Harry was able to be so helpful and help you make the right choice.
All the best,
Team Venicci
Had a lovely experience at the Venicci…
Had a lovely experience at the Venicci stand today at the Birmingham baby show and a special thank you to Sandra for all her help showing us the full travel bundle which helped us make a very informed decision on our purchase.
9 May 2026
Unprompted review
Reply from Venicci
Thank you so much for your review. We're delighted Sandra was able to be so helpful and help you make the right choice.
All the best,
Team Venicci
We were assisted by Gary at the Baby…
We were assisted by Gary at the Baby event in Birmingham and we couldn’t have asked for better service, he answered all of our questions and even helped us with questions we didn’t even think about. 11/10 service and a very nice man
9 May 2026
Unprompted review
Reply from Venicci
Thank you so much for your review. We're delighted Gary was able to be so helpful and help you make the right choice.
All the best,
Team Venicci
So so helpful at the baby show
So so helpful at the baby show, harry and Tristan were amazing, demonstrated everything and were so great at giving us all the advice
9 May 2026
Unprompted review
Reply from Venicci
Thank you so much for your review. We're delighted Harry and Tristan were able to be so helpful and help you make the right choice.
All the best,
Team Venicci
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