I had a fantastic experience with Grant and Tristan. They were both incredibly helpful, knowledgeable, and took the time to explain everything in detail. They gave me so much information and really... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The customer service at Venicci is second to none. I purchased a travel system and had a couple of minor issues. They replied within 24hours, collect and deliver the item without any problems or issue... See more
Company replied
We bought a travel system from Venicci and has been brilliant a year ago Recent feedback.. spoke to Sacha in the service department with regards to a small issue with our car seat and the servic... See more
Company replied
We love our Venicci pram and travel system and use it daily. Unfortunately part of the straps on the bag which attach it to the pram snapped. I contacted Venicci to see if I could purchase new straps... See more
Company details
Written by the company
- Simply Stylish -
Contact info
Unit 7 Brookfields Way, S63 5DL, Rotherham, United Kingdom
- service@venicci.co.uk
- venicci.co.uk
4.9
Excellent
703 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 66% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I went to the baby show in NEC the team…
I went to the baby show in NEC the team at Venicci were so helpful and as a first time mum no question was silly!
10 May 2026
Unprompted review
Reply from Venicci
Thank you, and thank you for your review :)
We met Kelly at the Baby show
We met Kelly at the Baby show. Amazing help and support when looking at all there range.
Easy to help with our first purchase of a upline 3.
Would highly recommend
10 May 2026
Unprompted review
Reply from Venicci
Thank you so much for your review. We're thrilled Kelly was able to be so helpful and help you make the right choice. We know you won't be disappointed.
All the best,
Team Venicci
Amazing Kate!!
We attended the Baby Show in Birmingham today with the hope of finding my dream pram for our first baby. We headed to the Venicci stall first as I wasn’t entirely familiar with the brand however once Kate had talked us through everything, I felt I didn’t want to go anywhere else as I’d fallen in love with the Upline 3. Kate was so approachable, friendly and didn’t feel like she was pushing us to buy the product. She urged us to look elsewhere and come back if we had any questions. A few hours later and visits to other big brands, I knew I still wanted the Venicci not only because I loved the pram, but Kate’s love for her brand and her knowledge base was fantastic. Thank you so much Kate & the team, you made me feel comfortable to ask the silly questions and I’ve walked out purchasing the pram of my dreams for our first little one!
10 May 2026
Unprompted review
Reply from Venicci
Thank you so much for your review. We're thrilled Katie was able to be so helpful and help you make the right choice. We know you won't be disappointed.
All the best,
Team Venicci
Birmingham Baby Show - Prams
As a first time Mum, Gaz and Harry were super helpful at the Birmingham Baby Show today. They talked me through the prams and their functions, whilst being really friendly but also not pushy at all. Thank you both! Will definitely be recommending to friends.
10 May 2026
Unprompted review
Reply from Venicci
Thank you so much for your review. We're delighted Gaz and Harry were able to be so helpful and help you make the right choice.
All the best,
Team Venicci
Outstanding experience
We went to the Baby show in Birmingham and Kate was absolutely amazing and so so helpful and knowledgeable she made the purchase of my first grandchild’s pram so easy. Thank you so much xx
10 May 2026
Unprompted review
Reply from Venicci
Thank you so much for your review. We're thrilled Katie was able to be so helpful and help you make the right choice. We know you won't be disappointed.
All the best,
Team Venicci
Bought a pram from the baby show the…
Bought a pram from the baby show the upline 2, amazing quality and great help from Katie who advised us every step of the way, Katie is such a brilliant asset to Venicci! Not to forget “baby Gary” too! Our little girl is going to love her pram!
10 May 2026
Unprompted review
Reply from Venicci
Thank you so much for your review. We're thrilled Katie (and baby Gary) were able to be so helpful and help you make the right choice. We know you won't be disappointed.
All the best,
Team Venicci
Great service
Harry was friendly, helpful and took his time to show us the Upline 3.
10 May 2026
Unprompted review
Reply from Venicci
Thank you so much for your review. We're thrilled Harry was able to be so helpful and help you make the right choice.
All the best,
Team Venicci
Reply from Venicci
Thank you, and thank you for your review.
Spoke to the reps at the baby show
Spoke to the reps at the baby show, very knowledgeable and helpful.
They showed us how the Upline 3 worked and very impressed with its quality.
10 May 2026
Unprompted review
Reply from Venicci
Thank you, and thank you for the review.
“We visited the baby show to look at…
“We visited the baby show to look at travel systems and were really impressed with the service we received while viewing the Venicci Upline 3. The staff were friendly, knowledgeable, and took the time to demonstrate all the features properly without being pushy. They answered all our questions clearly and helped us compare options to find what would suit our family best. The pram itself feels premium, easy to manoeuvre, and very practical for everyday use. Overall, a really positive experience and excellent customer service at the show.”
10 May 2026
Unprompted review
Reply from Venicci
Thank you Abbie, and thank you for the feedback, we know you wont be disappointed.
All the best,
Team Venicci
cannot recommend venicci enough
cannot recommend venicci enough! Have visited their stand today at the baby show NEC, and have had the most amazing experience with Katie, baby gary and the team. We cannot thank katie enough for the recommendations, honesty and education she has gave us today! cannot wait to use my pram!
10 May 2026
Unprompted review
Reply from Venicci
Thank you so much for your review. We're thrilled Katie was able to be so helpful and help you make the right choice.
All the best,
Team Venicci
Brilliant all round
Extremely helpful service from Tris & Sandra at the stand - an exceptional product and extremely easy to use, all at highly competitive prices. 100% recommended.
10 May 2026
Unprompted review
Reply from Venicci
Thank you so much for your review. We're delighted Tris and Sandra were able to be so helpful and help you make the right choice.
All the best,
Team Venicci
Spoke to Kelly at the baby show and she…
Spoke to Kelly at the baby show and she was super helpful with me and my mum. Made the experience very easy and we made a purchase at the show! Thanks Kelly!
10 May 2026
Unprompted review
Reply from Venicci
Thank you so much for your review. We're thrilled Kelly was able to be so helpful and help you make the right choice. We know you won't be disappointed.
All the best,
Team Venicci
Very knowledgeable staff very good…
Very knowledgeable staff very good experience
10 May 2026
Unprompted review
Reply from Venicci
Thanks, and thank you for the review :-)
At the NEC baby show and Tristan and he…
At the NEC baby show and Tristan and he was brilliant at showing us the travel system. After looking at many more we returned and bought their all terrain system. Great experience thank you
10 May 2026
Unprompted review
Reply from Venicci
Thank you so much for your review. We're delighted Tristan was able to be so helpful and help you make the right choice.
All the best,
Team Venicci
Came to the Nec baby show and Harry was…
Came to the Nec baby show and Harry was amazing showing us the Tila pram. Really helpful, informative and although the show was very busy he made time for us and was very polite and professional. Would highly recommend in comparison to the other brands on the market we shopped around at the show
10 May 2026
Unprompted review
Reply from Venicci
Thank you so much for your review. We're delighted Harry was able to be so helpful and help you make the right choice.
All the best,
Team Venicci
Absolutely amazing product and even…
Absolutely amazing product and even better staff! I would highly recommend to any parent. Gary was so helpful and was amazing. Thank you so much!
10 May 2026
Unprompted review
Reply from Venicci
Thank you so much for your review. We're delighted Gary was able to be so helpful and help you make the right choice.
All the best,
Team Venicci
Cannot thank Katie and “baby Gary”…
Cannot thank Katie and “baby Gary” enough for all of your help and advice you can truly tell you love what you do and your product and so excited to have my little boy nice and snug in his new pram set cannot recommend venicci enough!
10 May 2026
Unprompted review
Reply from Venicci
Thank you so much for your review. We're delighted Katie (and baby Gary) were able to be so helpful and help you make the right choice.
All the best,
Team Venicci
Harry was fantastic
Harry was fantastic, very helpful and knew the brand inside out.
10 May 2026
Unprompted review
Reply from Venicci
Thank you so much for your review. We're delighted Harry was able to be so helpful and help you make the right choice.
All the best,
Team Venicci
Tristan was very helpful upon our visit…
Tristan was very helpful upon our visit to the NEC baby show. Super knowledgable and very helpful with a professional touch. Would 100% recommend
10 May 2026
Unprompted review
Reply from Venicci
Thank you so much for your review. We're delighted Tristan was able to be so helpful and help you make the right choice.
All the best,
Team Venicci
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