They re scammers !!!! I ordered 2 weeks ago they refused provide tracking number!!!!!!!!!!!!!!!! Item never arrived!!!!!!!!do not buy of them !!! Phone number and email address fake !!!!!!!!
VapeDNA
Thanks for visiting Trustpilot. Unfortunately, it’s not possible to leave a review here anymore because the company’s website has closed. Feel free to contact us if you have any questions.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I like many people mentioned here have just been through the same rigmarole of dealing with this company. States Australian company but really from China, 5-9 day turn around time stated, yet he... See more
At time of purchase the merchant looked Australian and offered Aust. Post - however tracking for shipping received was from china - for me it's now been 3 weeks which if far too long for a domestic it... See more
I have asked them for tracking information three times over the past week and they just keep saying they'll look into it and sorry for the delay. It also shouldn't take a week to ship within Australi... See more
Company details
Information provided by various external sources
Australia & New Zealand's leading vape store 💨
Contact info
Sydney, Australia
- mktg@vapedna.com.au
- vapedna.com.au
People also looked at
Good product and Nice Services.
Good product and Nice Services.. VapeDNA
Vaping with wapedna help me to leave…
Vaping with wapedna help me to leave smoking
I love it.Nice experience with VapeDNA
Best products
Best products! I can really recommend the site to my friends.
VapeDNA is best thing!
vapedna is best
Great product
Great product, just like described. Arrived in time. Recommended.
I like their assortment
I like them because of the assortment. Once their delivery service was mistaken but they apologized and sent me a gift with the next order. Awesome guys!
vapedna is one of the best and service…
vapedna is one of the best and service are great. Received the package on time as well as well constructed.
Scammers
Scammers! This business is not legit, please do not trust them. They've taken my money and won't return it. All email and messages are being ignored, and they do not have a phone number on their website.
Terrible service
Terrible service! Majority of the positive reviews are clearly fake, and they make their money by scamming people. Highly DONT recommend.
Terrible experience. Bad customer service & no stock
I honestly can’t understand how anyone could run a business this horribly. From the day I placed my order, I had never received any updates. I contacted them a week after placing the order to see why they hadn’t shipped my order yet, to which they responded with a short message WITHOUT any explanation but a ‘sorry’.
Another week had gone by, I sent an email asking for a refund if the order is not shipped by the end of that week. This email was ignored. I then made an attempt to contact them through PayPal, this was also ignored. In the end I had to escalate the PayPal dispute to a claim to get my money back. This whole experience wasted 22 days.
Very disappointing experience. Poor customer service, and it appears that their website is selling stock that they do not even have.
Do NOT order from these scammers!
I placed an order if nearly $200 and was told my products were on their way, upon waiting and waiting, i called aust post and asked them about the tracking number id been given, (since it said it was still in perth and i live in qld) it was not in my name at all, wasn't even assigned to my address. After escalating that came AFTER a dispute with paypal, i waited ten days for them to respond to paypal, of course on the last day they replied with yet another bogus tracking number and paypal closed the case in my favour, now keeping in mind that i paid for express shipping, their communication was bullcrap to the point where they try and dumb down what they have done, all in all a shotty business and should be shut down.
Awesome products!
Awesome products. The best bang for your buck at these price points.
Save your time and money.
I placed two separate orders for a total of 3 items.
They informed me 1 item was not in stock and asked if I'd take a different one. They repeated that with the 2nd item.
I agreed on a replacement for item 1 but on the other I didn't, they didn't respond to any messages for 10 days at which point I threatened a chargeback through Paypal. This immediately got them to respond and they claimed that item 2 had just been restocked that day and that my order would be shipped.
I received notifications for both orders saying the status was updated to "Shipped" (From Awaiting Shipment).
4 days later they send me another message saying that item 2 was just restocked that day, but they did not have item 3 and would I take a different item instead so they could ship the order out to me asap.
This company will not provide tracking information and does not have any stock level indicator on their website. If they do not want to deal with you they will just ignore you. I wouldn't put it past them to have people on the inside giving them positive reviews here. I honestly couldn't see why anyone would give them 5 stars.
Even on the one order that I didn't have problems with, they were 20% more expensive and did not provide tracking information. It took a week longer than any other Australian company I've ever ordered from, which leads me to believe they are just drop-shipping from China wholesalers.
If you've bothered to read all of this, do yourself a favour and go directly to the China wholesaler (Gearbest, Fasttech, Vaporl, Vapesourcing). You will wait the same length of time and save some money.
OH yeah, the transaction details show up as "Vapsourcing" in netbank which lends more weight to my theory that they are just drop-shippers.
Terrible company.
Excellent Stuff
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

