Unum UK Reviews 

Fast, simple and responsive.

Dental started off well, received some claims.

Then had a pulp extraction, claimed under 'Extractions'. Received payment for my claims followed by an email a couple of days later stating they have incorrectly paid the reimbursement as it comes under 'Root Canal' and 'Extractions' are only for tooth extractions so I sent the payment back.

Checked the policy wording and nowhere does it state 'Tooth Extractions'.

I raised this with customer services, who did not answer my questions and instead forwarded my email to complaints department.

Complaints co-ordinator acknowledged my complaint and advised handler details.

It's been over 2 weeks now and no contact regarding my complaint at all. The complaints process advises there will be regular updates which is subjective.

Terrible experience and do not feel as a valued customer!

when it works it's ok, not the best cover

when it doesn't work they're not very helpful, if they respond at all

I have a plan through my work and within a few days of claiming the money was right back into my account - Super easy and hassle free :)

Excellent communication and fast response times for claims made and questions asked.

Easy to use, a pleasant, simple & well presented user interface, swift claim resolution.

Have had 3 claims in the last 4 weeks, all paid within 3 days of submitting the claim. Can’t fault their excellent customer service 😊

I think Unum UK are doing a great job because they are quick and helpful and take the stress away from going to the dentist.

A monthly dental plan with reliable and prompt response times.

Easy to complete a claim and fast response.

Very efficient and professional company .my claim was paid out very promptly

A simple request for reimbursement within policy that I have made repeatedly has turned into over 4 weeks of confusion, multiple touchpoints and absolutely no co-ordination across your teams - you also clearly do not respond to any correspondence within the database. Utter confusion despite a complaint being raised I received 3 more emails within 24 hours all clearly not knowing I had spent ages on the phone to you yesterday morning which resulted in the complaint being raised.

I found the whole process easy to be very clear and easy to use, and payment was dealt with quickly.

Great service very efficient

Brilliant so quick with paying money back

Simple claims process, clear to understand and a quick decision and payment.

Tried to claim for various dental work.
Apparently, any work you've had done more than a year ago is non claimable, no matter how long you've had the policy for, (2 years for me).
So I've paid out for their top tier service and received nothing back.
Will never use again. AVOID

Easy to make a claim with fast reimbursement. I also spoke to an advisor who demonstrated fabulous customer service.