Unum Reviews 59

Horrible! When I tried to return the lashes that weren't applicable they went back n forth for a week about giving me half my money back and I still didn't get anything back! Beware the scam!

Currently dealing with a STD disability claim with them. Absolutely awful. Partial communication. Dragging out the process. absolute trash

I would give 0 stars if it would allow me to. Horrible communication I get a different response every time I call, recording says additional info needed and I uploaded 152 pages of medical records and the Dr office faxed them, now I’m told the request is closed out. Almost an entire month with zero pay and zero light at the end of the tunnel. Beyond frustrating, this company should be shut down for unfair practices as well as unethical.

I am sorry but when you hire someone to handle something as sensitive as disability claims I would think being able to understand and ask questions is the top priority. It is very obvious that Unum has outsourced their call center to India. This is not some online parts order that you are asking about. This is your livelyhood and you need accurate information and being able to communicate properly is imperative. Every single time I have got and agent on Unum it has been a nightmare. I am not talking about a simple accent. I understand not everyone talks the same. I mean I asked the same question 3 times and she could not understand it. Nor I understand her. Unum has been sued in the past for denying real claims. Not a trustworthy company.

Truly the most awful and broken customer portal I have ever used. No follow up, no help. I wish my company would fire them. They couldn't be worse.

Complete scam
Do not use this company.
Paying them monthly from my wages & they paid 13% my dental expenses.
Ridiculous.
Got £32 back from £230

Almost 2 months and they still haven't started my claim, already had my time in the hospital and surgery now waiting to see if I ever get cleared or lose my job...called multiple times, automated system is an annoying loop that doesn't help at all. Can't understand the operators when finally get one on the phone, then they tell me to just wait. Even though the automated system says I'm missing files and info, they can't help. Absolute waste of time and stress. Oh, and mobile app doesn't work, operator says they know and plan on working on it...

Less than zero. Have to fight for every claim to be paid to my dental provider. Pathetic. I had no choice as it was assigned by Cobra administrator from my former employer.

MY EXPERIENCE WITH UNUM SHORT TERM DISABILITY HAS BEEN FRUSTRATING! THEY CLAIM TO REVIEW DOCUMENTS WITHIN SIX BUSINESS DAYS, BUT THEY ALWAYS WAIT TO RESPOND ON THE LAST DAY, WHICH RESTARTS ANOTHER SIX DAY CYCLE EACH TIME. I'VE BEEN OFF WORK WAITING ON A PAYMENT AND CAN'T GET ANY CLEAR ANSWERS. I'M PAYING FOR THIS COVERAGE, YET I'M NOT GETTING ANY HELP WHEN I NEED IT MOST. I HAVE BILLS, BUT YOUR HAVING ME JUP THROUGH HOOPS ABOUT PAPERWORK THAT COULD HAVE BEEN REQUESTED WEEKS AGO.

horrible customer service.don't use or buy from unum

Can I rate it less than 1 star? I signed up for a whole life policy through an employer where I had automatic paycheck deductions. When I left the employer, I got no notice from Unum on what to do. I also forgot about it. About 18 months after I left, I found a statement which led me to call them Where an employee told me they did not contact me about making payments on the policy, but they should’ve and there’s nothing I can do about it now. Frustrated I left it there. I filed a complaint with the Alabama insurance commission and Better Business Bureau. A couple years later I called back where they denied what that rep had told me, but also would not allow access to that recorded phone call. They also said they mailed a letter out to my parents house where I regularly checked my mail, but it never came. Doing that call they kept saying there’s nothing they can do and they will do what they can to help me, but they can’t do anything. I complained to the Alabama insurance commission again and their responses they follow their policies so there’s nothing that they can do. Did they make it safely? Unum gaslit me and denied what their representative told me in 2014 but then also refuse to provide the recorded phone calls that would prove what I was saying.

Unum dental is the worst service I have ever had from a company to whom I have been a loyal customer for over ten years. All they do is give you the runaround, even if you are trying to give them more business. Neither do they respond to paying claims even when you have filled in all the forms and provided the receipts. All they are interested in is winning big corporate accounts. Their customer service after that is beyond poor.

I had major neck surgery in December 2024, and am still having issues with my neck and shoulder, my long term disability claim has been pending since may 5th, 2025. I've not gotten paid, and have not been cleared to work. They keep forcing work restrictions and functional capacity evaluations on my doctors which costs $1200.

This company consistently fails to meet deadlines, delays paperwork, misrepresents non-essential tasks as crucial, avoids accountability, manipulates and refuses to acknowledge errors, and misguides its employees.

They’re just so bad and all about corporate profits, clearly. They deny and give you the runaround during stressful and likely financially difficult times due to needing the leave in the first place. These people who work there must know what they put people through, they just do not care because it hasn’t happened to them. I sincerely hope they all get the days they deserve.

The “disagree” with your doctors and then pick and choose things from your files and spin them into some random, self contradicting pile of BS and pat themselves on the back. You pay into it. They’re stealing from you. I’m down for another round of Unum class action lawsuits.

I’m very disappointed with my recent experience with UNUM. I was told by Agent Kimbirlie that documents from my employer were still pending, even though my employer confirmed they had submitted everything over a week ago. When I raised this issue, the agent was dismissive and unhelpful, making me feel ignored during an already stressful situation.

I’m currently going through a family emergency, and the last thing I should have to worry about is whether I’ll be paid in time to cover my bills. The lack of urgency, empathy, and clear communication has caused unnecessary financial and emotional strain.

I expected better support from a company that handles disability and income protection. I hope UNUM improves their responsiveness and shows more compassion to people going through difficult times.

I WAS DENIED SHORT TERM DISABLITY WHEN I HAD COLON CANCER FOR A YEAR

I had an acute vision change. Very concerning to me. Three eye doctors later and it was determined I need Cataract surgery. I started the long and detailed process of requesting short term medical leave for surgery. I was already stressed out, but this process pushed me to pure extreme anxiety for without approval my job was in jeopardy.
My online account never matched where I was in the process. Calling was just as pointless for talking to person isn't a choice. I needed help, no help to be found.
I had talked to my supervisor multiple times to explain that I am doing all that Unum required of me, but they report different, they repeatly said my paperwork was incomplete.
My workplace did finally receive approval for my short-term medical request yet to this day, they never ever contacted me, and I can sign into my online account to see it still reads incomplete.
It was a very bad experience.

This is worst company ever almost 100kr for 6 minutes parking over free period...the level of greediness is insane...

Something is broken in their customer service. I have called and wait times are long. One time the way time stated was over 4 hours. You can leave your number and get a call back. Last time I had called they had no record in their system of my last call yet I had been on with a support person and had a full conversation. If payment not made, I will be filing legally.