Uk Northtrampoline Reviews 

95
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 41 reviews, reviewers overwhelmingly had a great experience with this company. Customers are extremely happy with the premium quality, excellent sturdiness, and fantastic bounce of the products, which bring endless fun and entertainment to children and families. People constantly praise the exceptionally helpful staff for providing professional, friendly guidance and great advice throughout the entire purchase journey. Some reviewers were not happy with the delivery process, mentioning unexpected shipping delays and multiple rescheduled time slots that caused significant inconvenience. A few other people also felt that missing components or damaged packaging caused temporary frustration upon arrival, though support teams quickly resolved these problems.

What people talk about most

Product

Users describe positive interactions with product, highlighting the exceptional build quality and superior... See more

Quality

Clients share positive opinions on quality, consistently highlighting that the trampolines are exceptionally... See more

Delivery service

People report ambiguous experiences with delivery service. Many consumers praise the fast shipping times,... See more

Service

Reviewers express high satisfaction and positive feedback about the service received from the team. Consumers... See more

Staff

Customers consistently note positive experiences with staff, describing them as friendly, helpful, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My kids love the trampoline. It is well built. We had a minor issue and ordered a spare post. Proactively contacted by customer service to offer a refund and warranty solution that went above and beyo... See more

Company replied

Rated 5 out of 5 stars

I wanted to view the trampolines prior to buying given their higher price tag to our previous buys and Northtrampoline gave us that option. The staff (on phone and in person) were very... See more

Company replied

Rated 5 out of 5 stars

I initially rang to make an appointment to see the trampolines, and one of the owners called me back. We had a great conversation about my requirements from a trampoline, and he gave me excellent and... See more

Company replied

Rated 5 out of 5 stars

Really impressed with North Trampoline from start to finish. The advice on sizing was spot on and the installation was smooth and hassle-free. Sam and his team were friendly, professional, and to... See more

Company replied



Contact info

4.3

Excellent

TrustScore 4.5 out of 5

95 reviews

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4.3

All reviews

(95)

41 reviews in the last 12 months

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Rated 5 out of 5 stars

purchased a trampoline off the website…

purchased a trampoline off the website , payed for them to assemble seeing as it was half price on website so I thought what a bargain at less then £100 . I chose delivery and assemble day they were very flexible 😃 a lovely man called Eugene arrived on his own and assembled the massive 14ft trampoline all by himself “in the pouring rain “ whilst my two little girls waited patiently for him to finish , he was lovely so polite lovely to speak to and had it put up in less then a hour . The trampoline it self is amazing so bouncy , the whole service from start to finish I received from north trampoline was 10 stars . Many thanks again . xx

19 June 2021
Unprompted review
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Reply from Uk Northtrampoline

Thanks for the review. We are so pleased you're happy with your trampoline and the service you have received!

Rated 5 out of 5 stars

Good delivery and communication…

Good delivery and communication throughout. Excellent trampoline, kids love it. Installed it myself, could of done with more detailed instructions but managed to work it at myself.

14 June 2021
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Reply from Uk Northtrampoline

Thanks for the review and the feedback on the instructions, we'll pass this on to the product team

Rated 5 out of 5 stars

Great trampoline

Great trampoline. Daughter loves it. Can practice her gymnastics on it.

13 June 2021
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Reply from Uk Northtrampoline

Thanks for the review. North trampolines are perfect for gymnastics training

Rated 5 out of 5 stars

Kids having fun

Great product, great advice, great service... my kids are having a great time 👍

13 June 2021
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Reply from Uk Northtrampoline

Thanks for the review. Hours of fun for the whole family!

Rated 5 out of 5 stars

Brilliant trampoline

Brilliant trampoline. We bought the North Explorer 14ft Round, really pleased with the choice. Kids love the freebie ankle strap thing too which hooks up to an app. Very bouncy and sturdy as you would hope for the price, and at this level you expect a professional type of trampoline which is what it is. Regularly have myself and 3 kids bouncing on it with plenty of space.

10 June 2021
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Reply from Uk Northtrampoline

It sounds like you and the kids are having a ball on your new trampoline. We love the Jump Games too for extra fun!

Rated 5 out of 5 stars

14ft explorer trampoline

We got the 14ft explorer trampoline with ladder. Absolutely brilliant. The built quality is a very high standard, north have really thought long and hard about what goes into building a premium trampoline, very easy to assemble and the bounce is the best I’ve experienced.

6 June 2021
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Reply from Uk Northtrampoline

We're so pleased you love the bounce on your new North trampoline and the time we've put in to developing our trampolines!

Rated 3 out of 5 stars

Trampoline great but there was damage…

Trampoline great but there was damage to a zip on arrival (spotted by the install team) which means that one area is not secure in terms of separating the jump area from the springs. These things happen but they have only committed to sending a replacement section in 3 months!

3 June 2021
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Reply from Uk Northtrampoline

Thanks for the review. Apologies there was an issue with a zip on your trampoline, we're working hard to see if there is anything we can do to get the new part to you more quickly

Rated 4 out of 5 stars

Sorry for delay only put the trampoline…

Sorry for delay only put the trampoline up today, great product by the looks of it, Robust. We have a 13yr Autistic son and he literally wears trampolines! He loves jumping and we have no back garden anymore to accomodate, and he is in love with your's so thank you!

30 May 2021
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Reply from Uk Northtrampoline

Thank you for your review. We're pleased you're happy with the quality of your trampoline, it sounds like it's going to get lots of use!

Rated 3 out of 5 stars

Product is really good

Product is really good. Sadly the experience was tainted by hectic and unrealistic delivery schedules ...The situation was resolved but I wouldn’t go through the sloppy delivery/ installation again - I think the delivery men are out under immense pressure to deliver/install and the team behind arranging this are to blame. The smooth marketing of the brand tricks you into believing the product is to be delivered & installed in a professional manner.... which is not the case

23 May 2021
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Reply from Uk Northtrampoline

Thanks for your review. We're pleased to hear that you are happy with your trampoline but terribly sorry you've had a negative experience with the delivery. We are looking into this now but are aware there was an issue with scheduling that week. We're glad we were able to get your trampoline installed in time for the party.

Rated 2 out of 5 stars

poor delivery

never anyone available to talk to. This may be because of the association with Capital Play? Capital play seem to have a confusing web set up where one web site is not UK and another is UK.
Trampoline arrived eventually. We were told that it would be here in a few days. We are in the highlands so that sounded great. Tuffnels, the preferred carrier by North, emailed us to say on its way and gave a date of delivery. This was followed up with a day and time window. This was missed and on checking tracking we saw that it had been delivered. This was not the case and North after chasing said it was delivered but to a second carrier in Inverness. That is the las we heard until last Saturday a van arrived with the Trampoline being three days late. As is is an on ground trampoline we had arranged for a digger and driver to be on site Friday, two days after promised delivery. That cost money and we now have to wait for a window in his schedule to return. We haven't even unpacked the trampoline yet.

22 April 2021
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Reply from Uk Northtrampoline

Thanks for the review and apologies for the confusion. It seems that when you tracked your item it had been delivered to the forwarding courier rather than you. Thank you for bringing this to our attention, we have put a process in place to ensure that this doesn't happen again in the future.

Rated 1 out of 5 stars

Ordered with money taken 6/4 and…

Ordered with money taken 6/4 and haven’t heard a thing since. No contact. Nothing.

20 April 2021
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Reply from Uk Northtrampoline

We're so sorry there had been an issue with your order, but pleased we've been able to rectify it now. There had been a mix up with our courier which was the reason your trampoline was delayed and you weren't informed. Apologies again

Rated 5 out of 5 stars

Delighted!

Product arrived on time and all parts presents. A couple of the ends of the tubes were slightly damaged but it didn't cause a problem putting it all together.
Much easier to assemble than our old trampoline and better quality. Brilliant bounce!

6 April 2021
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Reply from Uk Northtrampoline

Thanks for the review. We're glad you found the quality better than your previous trampoline and you love the bounce!

Rated 5 out of 5 stars

Fantastic

Fantastic. Very quick delivery, superb trampoline with good instructions. Took about 2 hours to build. Great for all ages.

30 March 2021
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Reply from Uk Northtrampoline

Thanks for the review. We're so pleased you're happy with your trampoline.

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