My kids love the trampoline. It is well built. We had a minor issue and ordered a spare post. Proactively contacted by customer service to offer a refund and warranty solution that went above and beyo... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I wanted to view the trampolines prior to buying given their higher price tag to our previous buys and Northtrampoline gave us that option. The staff (on phone and in person) were very... See more
Company replied
I initially rang to make an appointment to see the trampolines, and one of the owners called me back. We had a great conversation about my requirements from a trampoline, and he gave me excellent and... See more
Company replied
Really impressed with North Trampoline from start to finish. The advice on sizing was spot on and the installation was smooth and hassle-free. Sam and his team were friendly, professional, and to... See more
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4.3
Excellent
95 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 month
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Replacement part quickly sourced by…
Replacement part quickly sourced by customer services. Great service!
30 June 2026
Reply from Uk Northtrampoline
Hello,
Thank you for your review and great that our customer service could help you out in finding the right spare part.
Feel free to contact us again with any questions!
Kind regards,
Team North Trampoline
Excellent service. High quality product. Easy build.
Excellent service. High quality product that will stand the test of time. Easy to build (by my 12 year old, her friend and a little help from me). One happy girl, thank you!
I've had a really positive experience with North trampoline. Their customer service stands out as exceptional. They provided really helpful advice and we are delighted with the quality of their product which will see many years of use.
Our 12 year old daughter loves trampolining but had outgrown our old trampoline and was finding it restrictive. We had limited space to go much bigger and wanted to be sure that if we upgraded it would be worthwhile so I emailed asking for some advice.
They replied promptly, answering my questions thoughtfully and taking into consideration the types of tricks our daughter is doing. I discovered that although the same width, a longer, oval trampoline would be a significant improvement and based on her level decided on the Legend.
Last Sunday, highly motivated and beside herself with excitement, my 12 year old and her friend dragged the boxes to our driveway and started to build the trampoline. The three of us got it finished in a few hours and then they started bouncing. That afternoon she started doing harder tricks and combinations and she is on it all the time. It already feels like money well spent. We are really pleased, thank you.
15 June 2026
Reply from Uk Northtrampoline
Hello Kyra,
Thank you so much for your lovely review, this makes us so so happy to read.
Great to hear that the installation went so smooth (also, because of the assistance of your little helpers!) and that your daughter and her friends have so much fun with their new trampoline.
Awesome that our customer service could assist and advice you so well, the right size and shape are key to a good experience and can be very individual at times.
You can always reach out to us with any questions. Until then, enjoy your new trampoline and the many happy moments bouncing on it!
Kind regards,
Team North Trampoline
Reply from Uk Northtrampoline
Hi Kat,
Awesome to hear that the delivery went so smooth and that you are happy with your new trampoline.
Happy jumping!
Kind regards,
Team North Trampoline
Great trampoline and easy to assemble!
7 June 2026
Reply from Uk Northtrampoline
Hi Rupert,
Thanks for the review and the positive feedback.
Glad to hear that the assembly went smooth and that you enjoy your new trampoline so much!
Kind regards,
Team North Trampoline
Great size of trampoline with great…
Great size of trampoline with great bounce. My daughter is a gymnast and recommends.
25 May 2026
Reply from Uk Northtrampoline
Hello Michele,
First of all, thank you for taking time to leave an review, this really helps us out!
We are very happy to hear that you are happy with our product, and that a gymnast recommends our products makes us very proud!
We wish you a great time and many happy moments with your new trampoline.
Kind regards,
Team North Trampoline
Delivery was a nightmare
Delivery was a nightmare. Have asked for a call back, heard nothing. Avoid!
2 June 2026
Reply from Uk Northtrampoline
Hi Katie,
Thank you for taking the time to leave a review.
We are very sorry to hear that your delivery experience did not meet your expectations, and we sincerely apologise that our installation team arrived later than originally planned.
We understand your frustration regarding the callback, and we are sorry that we were not able to reach you as quickly as you had hoped. Our team did call back as soon as we had time to review your request, though we appreciate this was not as prompt as it should have been.
We hope we were able to resolve things for you and that you are now enjoying your trampoline. If there is anything further we can help with, please don't hesitate to reach out to our customer service team.
Kind regards,
Team North Trampoline
Slow delivery time.
Slow delivery time.
Website states 3 working days for delivery.
Contacted company and spoke to representative. They said they would ring back with update on shipping. No contact received.
Shipping progress via Ship app totally unhelpful.
Order placed 10 days ago and still not received.
Kids back to school tomorrow. Great.
22 May 2026
Reply from Uk Northtrampoline
Hi,
Thank you for sharing your experience with us.
We are truly sorry that your order was delayed, and we sincerely apologise that you were promised a callback but did not hear back from us. We completely understand how frustrating this must have been, especially with the children heading back to school.
We also appreciate your feedback regarding shipment tracking. Clear and reliable communication throughout the delivery process is something we are continuously working to improve.
We sincerely apologise for the inconvenience caused and hope that you and your family have since been able to enjoy the trampoline.
Kind regards,
Team North Trampoline
Great Trampoline
Fast delivery, the trampoline is very easy to put together and is great quality, very pleased
25 May 2026
Reply from Uk Northtrampoline
Hi Casey,
Thank you so much for your review!
Awesome to hear that you are all-around happy with our service and product.
We wish you lots of fun with your new product.
Kind regards,
Team North Trampoline
Great delivery and helpful
Great delivery and helpful, friendly staff. Fabulous quality product
19 May 2026
Reply from Uk Northtrampoline
Hi Jill,
Thank you so much for leaving a review and we are so happy to hear that you are happy with us and the product!
We wish you a lot of joy with your new product.
Kind regards,
Team North Trampoline
Great trampoline
Great trampoline, really bouncy and stable. Issue with springs missing from delivery. Quickly sent out but issues with second delivery that I had to chase multiple times. Head office apologised and sent someone out to build the trampoline for me, much appreciated.
3 May 2026
Reply from Uk Northtrampoline
Hi Sarah,
Thank you for your review and that you share your experience with our product and service with everyone!
We are very sorry for the initial issues and we know how frustrating it is when you just want to use the trampoline. But it makes me even happier to hear that we could resolve the issue and that you are happy now.
Have a lot of fun with your new trampoline!
Kind regards,
Team North Trampoline
Great trampoline
Great trampoline!
Great help on the phone, very good experience.
Would really recommend them.
It's a lot of work building one of these into the ground but it's worth it!
19 March 2026
Unprompted review
Reply from Uk Northtrampoline
Hi Sarah,
Thank you for leaving a review and great to hear that you had such a good experience with us and our product. I definitely agree that, even though it is a lot of work to put a trampoline into the ground it is well worth it.
We wish you and your family a lot of joy and many happy memories jumping on your new in-ground trampoline!
Kind regards,
Team North Trampoline
We are so thrilled with our North…
We are so thrilled with our North trampoline. It has so much bounce and sits really nicely in the ground. My children are so happy with the quality. This had to be suitable for GCSE PE trampolining and it really is. Thank you for your hard work.
13 April 2026
Unprompted review
Reply from Uk Northtrampoline
Hello Kate,
Thank you so much for taking the time to leave such a lovely review. We’re absolutely delighted to hear how pleased you are with your North trampoline and that it sits so well in the ground with such great bounce. Knowing that your children are enjoying it really means a lot to us. Your kind words make all the hard work worthwhile. Wishing your family many happy and confident jumps ahead and thank you again for choosing North. 😊
Best regards,
Team North Trampoline
Excellent service
Excellent service. The guys arrived on time were so quick, neat and efficient and polite. A pleasure to have working in the garden. The trampoline is a huge hit with our kids and the trampoline itself is fantastic!
10 April 2026
Unprompted review
Reply from Uk Northtrampoline
Thanks a lot, Emily!
We’re so happy to hear everything went smoothly and that the kids are loving the trampoline 😊 It was a pleasure working for you, and we truly appreciate you taking the time to leave a review.
Best regards,
Team North Trampoline
Great company, great design, great staff!
I have been able to purchase replacement jump mat, enclosure, springs, the cover for the springs and enclosure pole sleeves to make new my kids trampoline, which is very very well loved. They’ve had it since may 2022. Although this has been costly, I love the design of the legend, rather than spending days trying to thread rope around the base of the enclosure, this zips straight onto the matting. So valuing my time, replacing these parts was much easier. I’ve called to ensure the parts ordering was the correct parts and staff have been very helpful. Great product, great design, great staff! Thank you!
14 April 2026
Reply from Uk Northtrampoline
Thank you, Cheryl!
We love hearing that your trampoline has been so well loved since 2022 and that replacing the parts helped bring it back to life. We’re especially glad the zip-on enclosure design made things easier and that our team could assist you along the way. Really appreciate you taking the time to share your experience!
Best regards,
Team North trampoline
The item or the supplier?
I purchased the trampoline for my grand daughter. I'm not sure if the supplier is one of the same company this review is about, could it be Capital Play or is it North Trampoline? The item is very good quality, far better than the products sold by general play equipment stores. This was an end of line item which was being sold at a seriously reduced price. Most definitely worth the money I paid. Had I paid the normal retail price of a product which is a different colour, I'm not too sure full price is value for money. I have been told spares will be available for the item I bought for many years to come, (if required), but already the company web site has changed re stock and I cant find a couple of accessories I knew were produced to fit it. Time will tell if I was told good or bad by the seller re parts. I tried to make contact about delivery to try and help the crew, at the time of writing this requested review I have never had a reply to my e mail(s). Thankfully the item was delivered, albeit 1.5hrs after the time given, hence a good reason to justify trying to help the courier find my house. Upon opening the packaging slip attached to one of the damaged boxes it mentions about receiving damaged boxes etc. As it was a Bank Holiday weekend, no one was available for contact. I did send an e mail to cover my back. Thankfully all parts were present and there were no damaged items. My grand daughter is loving the item, it is in a different league to the one she has had. Full 5 stars for the item, the supplier looses a star. In future years, who does the buyer contact for any accessory or part for the need of line item and just what accessories are available?
30 March 2026
Reply from Uk Northtrampoline
Hi Mike,
Thank you for such a detailed and honest review, it’s really appreciated.
To clarify, Capital Play is a sister company of North Trampoline and also a supplier of North Trampolines, so while you may have purchased through Capital Play, the trampoline itself is a genuine North product.
We’re delighted to hear your granddaughter is loving it and that the quality has made such a big difference.
We’re sorry you didn’t receive a reply to your email at the time and that delivery arrived later than expected, thank you for flagging this.
If you ever need spares or accessories, they’ll continue to be available for many years, including for end‑of‑line models. You can find them here:
👉 uk.northtrampoline.com
You’re also very welcome to contact us directly anytime:
📞 01276 859540
✉️ info@northtrampoline.co.uk
Thanks again for your balanced feedback and for choosing North, we really hope the trampoline continues to bring lots of enjoyment for years to come.
Kind regards,
The North Trampoline / Capital Play Team
A single part was missing (one foam…
A single part was missing (one foam padding cushion) in the shipment. Fair enough, you think, it should be easy to get reshipped. But at North you have to send at least 10 emails back and forth before you are told to fill in a form that doesn't work. They market themselves as premium, but deliver anything but a premium trade. Buy the trampoline elsewhere
27 March 2026
Unprompted review
Reply from Uk Northtrampoline
Hi Per,
Thank you for taking the time to leave a review, although we of course wish your experience with us had been a better one.
We sincerely apologize that a foam padding piece was missing from your delivery. This has now been taken care of, and we have created a new order to ship the missing part to you.
We’re also sorry that the process felt complicated and time‑consuming. That was never our intention, and we truly take your feedback to heart. As a gesture of goodwill for the time and inconvenience this has caused, we wanted to offer you a compensation, and have therefore tried to reach you by phone. Please feel free to call us back or reply to your email, and we’ll take care of this right away.
Thank you for your patience, and once again, our apologies for the inconvenience. We hope we’ll have the opportunity to give you a better experience with us going forward.
Kind regards,
Team North Trampoline
Great service
Great service, delivery as scheduled. Trampoline assembly surprisingly straightforward, managed to do it by myself in 90min. Daughter very pleased 😀
26 March 2026
Reply from Uk Northtrampoline
Hello Bruce,
Thank you so much for leaving us such a lovely review!
We’re really happy to hear that your delivery arrived right on schedule and that putting the trampoline together turned out to be easier than expected. Doing it solo in 90 minutes is no small feat. Best of all, it’s wonderful to know your daughter is so pleased and already enjoying it.
If you ever need tips, spare parts, or just have a question, please reach out anytime, we’re always glad to help.
Wishing your family lots of fun and memorable moments on the trampoline!
Best wishes,
The North Trampoline Team
Excellent product and customer service
Excellent product and customer service, 5 Stars
Thank you
18 March 2026
Reply from Uk Northtrampoline
Hi Paul,
We really appreciate you taking a moment to share your feedback, it means the world to us!
We’re thrilled to hear that you speak so positively about both our product and our customer service. Knowing that you’ve had a great experience really makes us happy.
If you ever have any questions or need support down the road, please don’t hesitate to reach out to us, we’re always here to help.
Until then, enjoy your new trampoline to the fullest!
All the best,
The North Trampoline Team
Reply from Uk Northtrampoline
Hi Chris,
Thank you so much for taking the time to leave a review, this really means a lot to us!
Awesome to hear that we could convince you with the quality and assembly of our product. We wish you and your family a lot of joy with your new trampoline.
All the best,
The North Trampoline Team
Super impressed with North Trampolines!
Really impressed with North Trampoline from start to finish. The advice on sizing was spot on and the installation was smooth and hassle-free.
Sam and his team were friendly, professional, and took real care, even clearing up leaves and relaying the grass they’d moved. The trampoline is super high, we are all getting loads of use out of it - even through the winter!
Highly recommend.
Matt
23 November 2025
Unprompted review
Reply from Uk Northtrampoline
Hi Matt,
Thank you so much for taking the time to leave such a lovely review — it really means a lot to us.
We’re delighted to hear that our advice worked well and that the installation went smoothly. Sam and the team will be especially pleased to hear their care and attention didn’t go unnoticed.
Thanks again for the recommendation and for choosing North Trampoline and we wish you and your family lots of joy with your new trampoline.
All the best,
The North Trampoline Team
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