There was an error on the screen of subscribing to the site and paying, so I asked for cancellation, but an additional payment was made a few days later, so I inquired. A counselor responded quickl... See more
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Truplay digital has charged my account twice for the membership that i was unaware of or used. Even after contacting customer service after the first charged i waa promised a refund and cancelation an... See more
Company replied
A couple of months ago a mistake was made by lil nephew who somehow clicked and subscribed to Trueplay with he himself not knowing as he saw some sneaker he wanted.I found my account being deducted mo... See more
I had acidentally requested ongoign subscription (not intended to do so). I wrote to the trueplay to cancel. They not only promtly cancelled but agreed to Refund as well Thanks Kevin
3.6
Average
298 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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This is a scam
This is a scam. I thought I was signing up for a print service in Officeworks. I have cancelled but this won't happen for 14 days and they now want to charge me €68.50 for the next cycle of subscription. I have frozen my credit card but don't know if this will stop them Fingers crossed!
2 December 2024
Unprompted review
Reply from Trueplay
Dear Ann ,
Your feedback is of the utmost importance to us, and we are dedicated to addressing your concerns.
We sent you an email, please make sure to check your inbox.
And feel free to reach out to our customer support team at support@trueplay.digital for further assistance.
Your trust and satisfaction are our top priorities.
Best regards,
Ayla
I thought I was paying for parking but…
I thought I was paying for parking but the website linked to this page and I have been charged for ‘games’…
SCAM! How do I stop payments being deducted for something I did not sign up for?
1 December 2024
Unprompted review
Reply from Trueplay
Dear Lena,
Your feedback is of the utmost importance to us, and we are dedicated to addressing your concerns.
We could not locate your account.
Please make sure to provide us with your information to be able to find your account and solve your issue.
And feel free to reach out to our customer support team at support@trueplay.digital for further assistance.
Your trust and satisfaction are our top priorities.
Best regards,
Ayla
Very nice contact and helpful support.
Very nice contact and helpful support.
27 November 2024
Unprompted review
Thank you for the good customer service
26 November 2024
Unprompted review
My problems solved easily thanks to…
My problems solved easily thanks to costumer service
13 November 2024
Unprompted review
Very good indeed
The service was very good indeed. My query was dealt with quickly, in a pleasant manner and with a happy resolution. Outstanding. Thank you Emily.
25 November 2024
Unprompted review
Absolute scam
Absolute scam. If you see this name close pages immediately.
24 November 2024
Unprompted review
Reply from Trueplay
Dear Steve,
Your feedback is of the utmost importance to us, and we are dedicated to addressing your concerns.
We sent you an email, please make sure to check your inbox.
And feel free to reach out to our customer support team at support@trueplay.digital for further assistance.
Your trust and satisfaction are our top priorities.
Best regards,
Ayla
I had a recent issue and contacted the…
I had a recent issue and contacted the customer support. They have promptly replied and solved my issue in no time. Happy with their service
21 November 2024
Unprompted review
SCAMMERS AND THIEVES
These people are thieves. I can't figure out how they scammed me to join. They first test a small transaction of a few cents, if that goes trough they start deducting larger amount like 10 or 20 American dollars.
BE WARNED STAY FAR AWAY.
11 November 2024
Unprompted review
Reply from Trueplay
Dear Herman,
Your feedback is of the utmost importance to us, and we are dedicated to addressing your concerns.
We sent you an email, please make sure to check your inbox.
And feel free to reach out to our customer support team at support@trueplay.digital for further assistance.
Your trust and satisfaction are our top priorities.
Best regards,
Ayla
Its a scam to take money out of people
Its a scam, was using an app to merge pdf files and suddenly take me to this page like it was to use the software, after a few days 126 nz dollars discounted from my account and they dont want to give my money back, Im going to court! I wish could give 0 stars!!!
16 November 2024
Unprompted review
Reply from Trueplay
Dear Lourenço,
Your feedback is of the utmost importance to us, and we are dedicated to addressing your concerns.
We sent you an email, please make sure to check your inbox.
And feel free to reach out to our customer support team at support@trueplay.digital for further assistance.
Your trust and satisfaction are our top priorities.
Best regards,
Ayla
Really quick
Really quick, proper and agile messaging. Understanding and customer issue oriented.
Thank you.
19 November 2024
Unprompted review
Jamal reached out to me to solve my…
Jamal reached out to me to solve my issues..my issue was addressed promptly
Thanks escalation team for your assistance and thank you.
18 November 2024
Unprompted review
Issue Addressed Satisfactorily.
Issue we had was Addressed in a timely manner. Good service from the provider when issue tabled.
13 November 2024
Unprompted review
Friendly and clear communication
Friendly and clear communication. Easy to follow.
12 November 2024
Unprompted review
Amazing.
I signed up not realizing the cost, which is quite expensive in SA. But did not expect the initial payment fee back.
Thank you sincerely, Kenny!
10 November 2024
Unprompted review
Thought I was registering for a team…
Thought I was registering for a team sport, took like $1.50 out of my account, then another $50 the very next day. Have requested cancellation.
not happy!!!
5 November 2024
Unprompted review
Reply from Trueplay
Dear Ellescia,
Your feedback is of the utmost importance to us, and we are dedicated to addressing your concerns.
We sent you an email, please make sure to check your inbox.
And feel free to reach out to our customer support team at support@trueplay.digital for further assistance.
Your trust and satisfaction are our top priorities.
Best regards,
Ayla
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