I made a travel insurance claim for the first time with Travel Protect after losing my Garmin Watch while surfing. The claim was made through their partner Robin Assist and after providing the receipt... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was searching for travel insurance for our trip to lake eyre on Saturday 29/11/25. I chose travel protect because I could do it for one day whereas everyone else wanted two days payment. We enjoyed... See more
I purchased a policy for myself, my husband & 2 adult daughters yo go to Bali. My husband got terribly sick & couldn’t fly back on our original return date. He had to go into hospital in Bali for 4 da... See more
First time in many many years of travel that I have needed to use my travel insurance and this company was exceptional. Constant contact, empathy, and advice on how to navigate a dreadful time in a fo... See more
Company details
- #6 of 10 best companies in Travel Insurance Company
Written by the company
Welcome to Travel Protect, a fresh and innovative travel insurance brand tailored for young and adventurous Aussie travellers! Our aim is to offer affordable and comprehensive coverage that provides peace of mind as you explore the world. We understand the passions and priorities of today's youth, and we've created insurance policies that cater to your unique needs without breaking the bank. Travel Protect focuses on providing coverage for a wide range of activities and situations, from active sports to unexpected medical emergencies. Our flexible plans and user-friendly online platform allow you to customise your coverage to suit your individual requirements, helping ensure you're well-protected throughout your journey. In addition to great value and comprehensive coverage, we pride ourselves on exceptional customer service. Our dedicated team of travel insurance experts is always just a click away, ready to assist you with any questions or concerns.
Contact info
Adelaide Street, 4000, Brisbane, Australia
- hello@travelprotect.au
- travelprotect.au
4.6
Excellent
534 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 40% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I felt safe and well supported…
I felt safe and well supported throughout my experience. The service was excellent, professional, and gave me real peace of mind while traveling. Highly recommend for anyone looking for reliable travel protection and care
23 March 2025
I’ve gone on several trips now insured…
I’ve gone on several trips now insured by travel protect 💗
31 January 2026
Getting back to my email with my quirie…
Getting back to my email with my quirie very quickly
5 February 2026
I only purchased
I only purchased, I guess it will depend if I have to make a claim in the actual stars
3 February 2026
Easy and quick to purchase
Easy and quick to purchase. Didn’t need to claim so can’t rate that part.
3 February 2026
The website was difficult and confusing…
The website was difficult and confusing to negotiate. It looked easy but wasn't when it came time to order a policy. I order things online frequently so was surprised how ambigious the wording was.
1 February 2026
Reply from Travel Protect
HI Elizabeth,
Thanks for the feedback, and sorry the purchase flow felt confusing. We’re reviewing the wording and checkout steps, and I’d really like to understand where it became unclear so we can fix it.
If you’re willing, could you message us via our website contact form with the step/page you got stuck on (and what device/browser you were using)?
I’m happy to help directly as well
Sophia
Simple and easy to protect
Simple and easy to protect. The price was fair and purchase of cover was easy to do online. Thankfully, no need to make a claim. Hence my review is based solely on the purchase of cover.
7 February 2026
Unprompted review
best price and options
first time to purchase travel insurance, was best price and options too, hopely not to claim any in the future.
7 February 2026
Unprompted review
Price competitive Application process…
Price competitive Application process easy to follow Quick response to application No hesitation in using them again
26 January 2026
Very easy to and reasonable price
19 January 2026
Great easy product option.
17 January 2026
Good price used before
13 January 2026
Nothing to compare it with.
Nothing to compare it with.
Just bought it online… fairly competitive but we will see if I need to claim…. Hopefully not.
14 January 2026
The best value travel insurance.
14 January 2026
Easy, No Hassle, and Cheap
20 January 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.